- Joined
- Mar 17, 2003
- Location
- Malaysia
I am seriously wondering how could 1Casino even remotely be accredited? What did they do to even remotely be accepted for accreditation?
Here's my problem with them...
They advertise that they have a 100% Welcome Bonus on their website for those who 1st signup with them. Since it was kinda new and they are going to be put into the Accredited List, I though I could try.
Deposited EUR 50 with them. According to the website I am suppose to be automatically have double that amount without having to do anything. Unfortunately, nothing like that happened and I just have 50. I thought the system was a bit slow so I just played some and after going through the entire amount, I was still not credited the Welcome Bonus.
I contacted their Support Team at support@1casino.com with 4 different email addresses. None we replied to. Nobody cared. I tried to PM their Forum Rep. and no replies came. Finally, I decided to call them and found out that nobody received my email plus they are not sure why it happened and that they have to contact the Casino Manager to get it sorted out.
The entire thing is now in Day 3 and nobody, not even the rep has gotten back to me on this issue. Mind you that I sent in my 1st email/PM on the 1st day itself. I'd expect an accredited casino to actually behave better than this. I am 100% sure I can afford a loss of EUR50, the only problem is that I feel that I am cheated and that this casino should not be accredited at all.
Bryan or Max... please take note of this issue.
1. No replies from Casino
2. No bonus given when they advertise it so clearly.
3. No replies from Casino Rep.
Am I just being too impatient or is 3 days a fair amount of time given to them?
Here's my problem with them...
They advertise that they have a 100% Welcome Bonus on their website for those who 1st signup with them. Since it was kinda new and they are going to be put into the Accredited List, I though I could try.
Deposited EUR 50 with them. According to the website I am suppose to be automatically have double that amount without having to do anything. Unfortunately, nothing like that happened and I just have 50. I thought the system was a bit slow so I just played some and after going through the entire amount, I was still not credited the Welcome Bonus.
I contacted their Support Team at support@1casino.com with 4 different email addresses. None we replied to. Nobody cared. I tried to PM their Forum Rep. and no replies came. Finally, I decided to call them and found out that nobody received my email plus they are not sure why it happened and that they have to contact the Casino Manager to get it sorted out.
The entire thing is now in Day 3 and nobody, not even the rep has gotten back to me on this issue. Mind you that I sent in my 1st email/PM on the 1st day itself. I'd expect an accredited casino to actually behave better than this. I am 100% sure I can afford a loss of EUR50, the only problem is that I feel that I am cheated and that this casino should not be accredited at all.
Bryan or Max... please take note of this issue.
1. No replies from Casino
2. No bonus given when they advertise it so clearly.
3. No replies from Casino Rep.
Am I just being too impatient or is 3 days a fair amount of time given to them?