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1Casino Accredited?

Discussion in 'Online Casinos' started by aodat2, Oct 6, 2010.

    Oct 6, 2010
  1. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    I am seriously wondering how could 1Casino even remotely be accredited? What did they do to even remotely be accepted for accreditation?

    Here's my problem with them...

    They advertise that they have a 100% Welcome Bonus on their website for those who 1st signup with them. Since it was kinda new and they are going to be put into the Accredited List, I though I could try.

    Deposited EUR 50 with them. According to the website I am suppose to be automatically have double that amount without having to do anything. Unfortunately, nothing like that happened and I just have 50. I thought the system was a bit slow so I just played some and after going through the entire amount, I was still not credited the Welcome Bonus.

    I contacted their Support Team at This email is not visible to you. with 4 different email addresses. None we replied to. Nobody cared. I tried to PM their Forum Rep. and no replies came. Finally, I decided to call them and found out that nobody received my email plus they are not sure why it happened and that they have to contact the Casino Manager to get it sorted out.

    The entire thing is now in Day 3 and nobody, not even the rep has gotten back to me on this issue. Mind you that I sent in my 1st email/PM on the 1st day itself. I'd expect an accredited casino to actually behave better than this. I am 100% sure I can afford a loss of EUR50, the only problem is that I feel that I am cheated and that this casino should not be accredited at all.

    Bryan or Max... please take note of this issue.

    1. No replies from Casino
    2. No bonus given when they advertise it so clearly.
    3. No replies from Casino Rep.

    Am I just being too impatient or is 3 days a fair amount of time given to them?
     
  2. Oct 6, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    1Casino is listed as "Baptism by Fire - Pending Accredited Casinos", so not Accredited yet. As the "Baptism" section says (here) we need to hear about problems, as you've done above.

    That said, three days is a bit tardy on their part but it's not criminal, IMO.
     
  4. Oct 6, 2010
  5. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Finally after 3 days, Liz (the casino rep here) replied to me and told me that she has sent this to their Support Staff and will get back to me as soon as she gets any information.

    Ain't that exactly what the guys over the phone with their "call me back" service told me?

    My gosh... I guess getting their welcome bonus seems to be the hardest thing in the world and I have to BEG and PLEA just to get the bonus from them. If you guys are thinking of getting the bonus, think 2, erm... make that 200 times before depositing with this casino. So totally disappointed with their service.

    To me, solving such a matter should not take 3 days but rather a 30 minute thing. Clock is ticking and 3 days is going to be 4 very soon. Lets see how many days do I have to wait before I could get my bonus. Or perhaps I am never going to be given the bonus.
     
  6. Oct 6, 2010
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks for noting this. As Max mentioned above, they will only be accredited if they stick to the rules and there aren't any serious complaints.

    Always good to know experiences by other members:thumbsup:

    Nate
     
  8. Oct 6, 2010
  9. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Totall agree. Welcome bonuses should be received instantly, at the worst within 30 minutes. The customer is showing good faith by trusting in them to begin with, the least the casino can do is recriprocate in kind. Most decent software can credit bonuses instantly upon deposit and failing that support staff should be able to instantly pull up the information, see the bonus hasent been credited and add it manually.

    Poor showing on this casino so far. I wont be joining.
     
  10. Oct 6, 2010
  11. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    i send in a question concerning the cm bonus last weekend!

    i used the email from on their website.

    no reply yet!

    i also didnt wrote a 2nd mail, if they dont want my deposit by not answering for nearly 1 week i guess if i have withdrawal issue with them will receive reply in the same timeframe:confused:

    non answering support is really not acceptable for accrediation imo.


    cheers

    coxwel
     
  12. Oct 6, 2010
  13. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Well, according to the website, it is clearly stated you have to claim your bonus with a code:

    This is not an excuse for slow customer service but you should have read how to get that bonus.
     
  14. Oct 6, 2010
  15. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Seaman63,

    Just in case you do not know, they have just changed their site. The customer service people could tell you what it was before this. The bonus should have been credited automatically. There was no bonus code to key in or anything at all. So thank you for not throwing accusations my way when you don't really know the real fact!!!

    Ps. Please check the attached picture for a CLEARER picture on it.
     
    Last edited: Oct 6, 2010
  16. Oct 6, 2010
  17. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    Don't want to start tit for tat here but as Seaman has pointed out it is written here: You must register/login in order to see the link.

    EDIT:Ok so after I hit reply I see an image on your post, which is the complete opposite to what Seaman and I just posted? I wonder why they have different information on the page you have and the one I linked to. My apology

    Is your Screenshot, You logged into the casino client?

    I was checking this casino out a few days ago but never got around to downloading them.

    And I Don't think I will be as customer service should be a lot better than this. I am a pretty patient man but if they cannot get back to me within 24 hours then they do not deserve my custom.

    Cheers
    Matt
     
    Last edited: Oct 6, 2010
  18. Oct 6, 2010
  19. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    You´re very welcome!:)
     
  20. Oct 6, 2010
  21. liz

    liz Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Hi,


    Just saw this and want to clarify a few things;

    Unfortunately, we have had a technical problem with the e-mail delivery system, but it has now been fixed and mails are going through to the support again.

    In regards to the welcome bonus, we have identified the members who have experienced problems, and are getting in touch with them privately to sort out the issue.

    The welcome bonus info that is valid is the information found here: You must register/login in order to see the link.

    If someone can let me know where the link to the page with the screenshot is, I would greatly appreciate it.


    Thanks,
    Liz
    1Casino.com
     
  22. Oct 6, 2010
  23. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Liz,

    Just because I believe that you guys could become better.

    Here's where I found the link from...

    I believe things in the cashier page more than I believe in the main website. Cashier page = where money matters
    Main Webpage = where customers come to browse and etc
     
  24. Oct 6, 2010
  25. liz

    liz Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Thank you very much - this will be updated!


    Regards,
    Liz
     
  26. Oct 6, 2010
  27. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi liz well tbh after replying to your so called support:rolleyes: & not getting any e mails back i just gave up , i did notice that because i closed my account after the bad start you guys had e mailed to say come back we will now top up your deposit , that was a while ago so i replied but as normal from your end i didnt get any reply to my e mail ( , so theres something what needs attention asap , imho.
     
  28. Oct 7, 2010
  29. liz

    liz Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Hi Mr. Jones!

    As mentioned above, there was a technical problem with the e-mails but it has now been fixed. I have notified our support of you trying to reach them, and they will be in touch with you :)

    Regards,
    Liz
     
  30. Oct 7, 2010
  31. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi liz well still no news from your support so im taking this isnt fixed or something ?
     
  32. Oct 8, 2010
  33. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi all just a update as to that i did get a e mail this morning from support at long last , so seems this is working.
     
  34. Oct 8, 2010
  35. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    send them another email and see if they reply straight away. Casino support should be max within half an hour in my opinion or its not worth a light, especially when its concerning missing deposit matches.
     
  36. Oct 8, 2010
  37. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi audi no need my friend account has been closed so i dont have anymore problems as from now ):thumbsup:
     
  38. Nov 3, 2010
  39. liz

    liz Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    1Casino support problems

    Hi everyone.

    Because of the problems with our support we have decided to have a separate email for casinomeister problems you can either contact me or send an email to This email is not visible to you. and we will contact you within 24 hours.


    Best regards

    Liz
     

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