coopigeonsnr
Newbie member
- Joined
- Sep 22, 2012
- Location
- york
Hi,
I am a VIP member at Gala Casino and play their double up bonus every wednesday to the full amount of £200 . During the past three to four weeks i have been getting multiple WAGER_VOID messages after approximately an hour of uninterupted play. It was not until this week that i decided to open a chat session and query something i had noticed. Prior to any errors as above the gameplay has been steady nothing too special but consistent but after a WAGER_VOID error this completely changes. My example this week consisted of a £400 balance which steadilt rose to apporox 7-800 before an error. After the error i dont actually think i got a single bonus whereas the play prior was made up of frequent low paying features which steadily topped the balance up. I think we have all had the communication errors on WMS from time to time which after refreshing resulted in completion of an incomplete game and off you go again. Only difference after WAGER_VOID error is the RTP dropped for that gamneplay session to what i calulated approx 50-60%. It was as though cliche arriving but that all features and roll in had been swithced off.!.
As this had happened over a few weeks it has become more noticeable and prior to this had never even had a comms error let alone a WAGER_VOID one at gala. It was suggested to me by a regular CS advisor that i cannot win everytime!. I asked them to check and they would see that my withdrawels their far exceeded my deposits and that the gameplay had changed after an error. After the usual type fob off you expect at a lesser casino i asked that if they were not prepared to even escalate to be investigated to type in the chat box and i would take it from there. A sudden attitude change and an agreement to do this was stated.
Today i received a response from DARREN GRIFFITHS stating that the game providers suggested it be a simple comms with either my internet or between their computers which i treated as a bit of a brush off. Along with the " if the problem persists dont hesitate " BS. I said that as it did not seem that they were taking my complaint seriously i would happily LOSE the thousand pound a month i deposit there elsewhere as was not completely accepting of their response.
DARREN then suggested that GALA would not do anything "UNDERHAND that would damage an impeccable reputation " which i had never suggested previously and due to my comments closed my account there and then. !!! previosuly all i had said was that at the end of the day its a piece of software and from time to time these can go wrong ( relating to the three weeks of errors ) . we have all read the storey about the casino es that withold money when a game GLITCHES and pays out a ridiculous sum havent we?? so it seems that when any complaint is not in the casinoes financial interest its brushed aside until it costs them themselves.
It was really disappointing hearing, seeing this type off attitude from what i considered one of the best online casinoes i had played at . revoking VIP status for no reason was my only previous quarm here and this was resolved with a simple phone call and put back.
Can anybody advise on whether this is unfair to close an account on the back of me saying i would lose my money elsewhere as i thought these days it was quite difficult to do even after requesting personally. Am i being shut up here or ??? Has anybody else had this type of play over recent weeks particularly on the WMS side rhino , montezuma , ruby slippers etc.
I am currently preparing a case to be sent in and would be happy to take advice as currently it is in danger of just sounding like a bitchfest.
Coopigoensnr
I am a VIP member at Gala Casino and play their double up bonus every wednesday to the full amount of £200 . During the past three to four weeks i have been getting multiple WAGER_VOID messages after approximately an hour of uninterupted play. It was not until this week that i decided to open a chat session and query something i had noticed. Prior to any errors as above the gameplay has been steady nothing too special but consistent but after a WAGER_VOID error this completely changes. My example this week consisted of a £400 balance which steadilt rose to apporox 7-800 before an error. After the error i dont actually think i got a single bonus whereas the play prior was made up of frequent low paying features which steadily topped the balance up. I think we have all had the communication errors on WMS from time to time which after refreshing resulted in completion of an incomplete game and off you go again. Only difference after WAGER_VOID error is the RTP dropped for that gamneplay session to what i calulated approx 50-60%. It was as though cliche arriving but that all features and roll in had been swithced off.!.
As this had happened over a few weeks it has become more noticeable and prior to this had never even had a comms error let alone a WAGER_VOID one at gala. It was suggested to me by a regular CS advisor that i cannot win everytime!. I asked them to check and they would see that my withdrawels their far exceeded my deposits and that the gameplay had changed after an error. After the usual type fob off you expect at a lesser casino i asked that if they were not prepared to even escalate to be investigated to type in the chat box and i would take it from there. A sudden attitude change and an agreement to do this was stated.
Today i received a response from DARREN GRIFFITHS stating that the game providers suggested it be a simple comms with either my internet or between their computers which i treated as a bit of a brush off. Along with the " if the problem persists dont hesitate " BS. I said that as it did not seem that they were taking my complaint seriously i would happily LOSE the thousand pound a month i deposit there elsewhere as was not completely accepting of their response.
DARREN then suggested that GALA would not do anything "UNDERHAND that would damage an impeccable reputation " which i had never suggested previously and due to my comments closed my account there and then. !!! previosuly all i had said was that at the end of the day its a piece of software and from time to time these can go wrong ( relating to the three weeks of errors ) . we have all read the storey about the casino es that withold money when a game GLITCHES and pays out a ridiculous sum havent we?? so it seems that when any complaint is not in the casinoes financial interest its brushed aside until it costs them themselves.
It was really disappointing hearing, seeing this type off attitude from what i considered one of the best online casinoes i had played at . revoking VIP status for no reason was my only previous quarm here and this was resolved with a simple phone call and put back.
Can anybody advise on whether this is unfair to close an account on the back of me saying i would lose my money elsewhere as i thought these days it was quite difficult to do even after requesting personally. Am i being shut up here or ??? Has anybody else had this type of play over recent weeks particularly on the WMS side rhino , montezuma , ruby slippers etc.
I am currently preparing a case to be sent in and would be happy to take advice as currently it is in danger of just sounding like a bitchfest.
Coopigoensnr