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Thread: GoWild Casino has confiscated my money

  1. #1
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    GoWild Casino has confiscated my money

    Dear,

    GoWild Casino have confiscated all my money by claiming that I have breaking a rule by change bet when I played slots.
    Are a casino in Malta allowed to have any rules, even if it is brutishly?
    The rule they refereeing to is following:

    "Forbidden to building a balance and significantly changing play patterns for example bet size, game types and bet structures etc."

    This sounds totally crazy to me because all customers are of course from time to time
    changing bet when playing slot and it must be customers choice on what to bet each time.
    This is obviously a way for them to confiscate customers money if someone win big.

    Slot machines allow you to change bet and how come that they then having a rule which opposite not allow you to do so? This rule is also not clear because it say "significant" and "etc".
    Then GoWild can themself be the judge and decide when they want to use this rule to confiscate customers money and the customers don't know what rights they have.

    All slots are also using a slot random generator so no one can predict the outcome if each slot.

    It's also even more strange that they claim this rule on me because I played with more or less same amount on more than hundreds of slot games before I got my biggest win which was on SEK 250.000 ( USD 30.500 ).

    Gowild confiscated all my deposits which where on a balance of total SEK 205.000 (USD25.000) and then also all my winnings which where on SEK 112.000 (USD 13.600) which give the total of SEK 317.000 (USD 38.600) as they confiscated.
    I where totally broken by this, both finance wise as well as a person and I therefore are now on a 8 weeks rehabilitationcenter for playing addition named "Game Over" in Linköping/ Sweden.

    I will also add to this that I never play with any bonus and did not do that here with GoWild, it was just pure deposit money as they took.

    Kind regards

    Jan Kristiansson

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    Quote Originally Posted by Jannelova View Post
    I will also add to this that I never play with any bonus and did not do that here with GoWild, it was just pure deposit money as they took.

    Kind regards

    Jan Kristiansson
    Well seeming you mentioned at the end of your post that it was not bonus funds then you have a case and you need to do a
    PAB
    .

    You should also have gotten screenshots of your balance. Or you should also ask for all data regarding your deposits/withdraws and play history as well.

    And if you do submit a
    PAB
    , just remember to read the
    FAQ
    before you submit one because you can not discuss the ongoing procedure and outcomes until after the
    PAB
    has been completed. So dont post in this thread or create any other or post in any other thread until the
    PAB
    is complete.

    But i know casinos have these rules and terms but usually it is for players who are playing with bonus funds, and as u said you did not, i am in just as much shock as you are. I have not ever seen a case yet where a player has been accused of this from playing with a straight deposit especially from a big name casino brand too.

    But i wish you the best of luck. And i hope you update us the outcome of the
    PAB
    once you have done it.

  3. Likes Jono777, Mouche12, nikantw, zellie liked this post
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    I'd start by contacting the rep here: - https://www.casinomeister.com/forums...ia-gowild.html

    She has not been on Casinomeister since 2nd August but should get an email notification to say she has a private message here.

    Strange situation as most of the terms you describe are usually assocaited with bonus related play which you state you did not do???

    Drop her a private message (Click on her name and choose send PM on left side of your screen)
    On a losing Streak?? - Take a break, Eases the pain, Keeps you Sane!

  5. Likes DreamRJ liked this post
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    Welcome to
    CM
    Jan.

    I was a bit surprised by reading that you are on a center for problem gamblers, not because you have a problem with gambling, but because you got so depressed with not getting this money you won

    Let me ask you instead: What would have happened if you had been paid? Would the addiction to gambling been gone and you had lived your life problem free?

    I don't know what made GoWild deciding that your betting pattern was off, but I do know that many casinos have certain rules when you're playing with a bonus, and that is one of them. If you didn't use a bonus then it's a different thing.
    if you fall I'll be there
    -ground

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    Quote Originally Posted by Tirilej View Post
    Welcome to
    CM
    Jan.

    I was a bit surprised by reading that you are on a center for problem gamblers, not because you have a problem with gambling, but because you got so depressed with not getting this money you won

    Let me ask you instead: What would have happened if you had been paid? Would the addiction to gambling been gone and you had lived your life problem free?

    I don't know what made GoWild deciding that your betting pattern was off, but I do know that many casinos have certain rules when you're playing with a bonus, and that is one of them. If you didn't use a bonus then it's a different thing.
    Wait my bad deleted post !!! sorry
    Last edited by DreamRJ; 12th August 2017 at 03:25 PM. Reason: deleted post, sorry

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    Quote Originally Posted by DreamRJ View Post
    Wait my bad deleted post !!! sorry
    You deleted you post at the same time as I was going to reply. Good

    I doubt those at the rehab center knows he's posting in a gambling forum. They would certainly not approve that it will help him.

    I must say though that if the
    OP
    is telling the truth then GoWild will not stay long as an accredited casino, so a
    PAB
    should be done no matter what I think about it.
    if you fall I'll be there
    -ground

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    Quote Originally Posted by Tirilej View Post
    You deleted you post at the same time as I was going to reply. Good

    I doubt those at the rehab center knows he's posting in a gambling forum. They would certainly not approve that it will help him.

    I must say though that if the
    OP
    is telling the truth then GoWild will not stay long as an accredited casino, so a
    PAB
    should be done no matter what I think about it.
    yep I agree and sorry again, it was my mistake in not reading that line he/she said in the
    OP
    about the rehab he/she is currently attending.

    But yes a
    PAB
    is the only choice and action he/she should take.

    But the
    OP
    also didn't mention when this happened and if the fact of this resulted in him going to rehab. Who knows. the
    OP
    didn't give a date or timeframe of events either.

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    The
    OP
    stated clearly that no bonus was involved. Since when can a casino dictate betting patterns when you play with your own money???

    If the
    OP
    told us the truth then i hope Gia will sort this out quickly. Otherwise, i can't see them keeping their accredited status.

    OP
    should submit his
    PAB
    asap, if no resolution is offered by Gia.

    To the
    OP
    ,
    PAB
    is a free arbitration service offered her at
    CM
    . Read all the rules here: http://www.casinomeister.com/forums/...?
    faq
    =cmfaq_pab
    , and then submit it as you have a good case, but only if you told the truth.

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    Hope i'm 100% wrong but feeling like
    OP
    may not be telling s the truth!

    Feeling there is more to this that
    OP
    will never tell us.
    Be glad to be proven wrong but i smell a fish!

  15. #10
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    Quote Originally Posted by snotter999 View Post
    Hope i'm 100% wrong but feeling like
    OP
    may not be telling s the truth!

    Feeling there is more to this that
    OP
    will never tell us.
    Be glad to be proven wrong but i smell a fish!
    I usually smell a rat

    When I can smell fish, I know my luck is proper in
    On a losing Streak?? - Take a break, Eases the pain, Keeps you Sane!

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