"Rarely a complaint from players of their licencees"
The Alderney Gambling Control Commission is the independent body in charge of distributing eGambling licenses to operators wanting to locate themselves in Alderney, and they’re considered one of the world’s most trustworthy and dependable regulators.
In this post, we’re going to take a look at how and why the Alderney Gambling Control Commission was formed, the terms they impose on license holders, and details of their complaints procedure.
About The Alderney Gambling Control Commission
The Alderney Gambling Control Commission (known as the AGCC) was first established back in May of 2000, and The Commission is formed of a Chairman and three independent members.
The Commission is fully independent and non-political (allowing it to make impartial decisions at all times), and The Commission is responsible for regulating eGambling on behalf of the States of Alderney.
Alongside issuing licenses to operators, the Alderney Gambling Control Commission also takes player complaints – and it places a strong emphasis on player protection, ensuring that it’s licensees are treating players fairly.
The corporate structure of the Alderney Gambling Control Commission has always been a little confusing; while they are part of the British Channel Islands, Alderney States are not part of the United Kingdom or the European Union. Instead, they’re self-governing, and their reputation is solid. The Commission’s handling of eGambling licenses has ensured that rogue operators don’t get a license, and they’re committed to operating a safe, reliable, and transparent environment for players to gamble.
Provisions Of a License
The Alderney Gambling Control Commission issues two types of eGambling licenses, and these are shown below:
Category 1 License: A category 1 license regulates the structure and organisation of gambling operations, and this covers the registration and verification of players, the legal relationship with them, and the way in which the player’s funds are managed and stored.
Category 2 License: A category 2 license regulates the actual gaming transactions, including everything from where the games are stored and hosted, and the operational management of the gaming platorm(s) used by gaming operators.
Operators who want a license from the Alderney Gambling Control Commission may apply for one, or both types of license – and each application is subject to rigorous research and auditing to ensure that licenses are only handed out to responsible operators.
Like most gambling regulators, the Alderney Gambling Control Commission places strong emphasis on operators to offer players responsible gambling measures, and operators also must show that player’s funds are protected. Of course, anti money laundering measures also apply, as well as game-fairness rules.
Disputes and Complaints
If players have grievances with an online gambling operator, they can make a complaint to the Alderney Gambling Control Commission. In this section, we’re going to be taking a look at how their complaints procedure works, and how to utilise it.
Like most online gambling operators, the Alderney Gambling Control Commission requires that you take up complaints with the license holder in the first instance. All license holders are required to have an internal complaints procedure, and this ensures that you won’t simply be ignored.
If the casino don’t treat you fairly – or if you are unhappy with the casino’s verdict, you can make a complaint directly to The Alderney Gambling Control Commission.
The complaint must be made in writing – but this can be done through email, if prefered – and once the complaint has been received, The Commission will investigate accordingly.
The Alderney Gambling Control Commission are known as being a reputable and trustworthy gambling regulator. They don’t dish out licenses nilly-willy
They regularly review their licensees and ensure they’re adhering to their license conditions
The Commission will take action against operators breaking its rules
The jurisdiction’s licenses can be expensive, putting off some smaller and newer operators
The Alderney Gambling Control Commission is by far one of the most stringent and effective jurisdiction in the business. They have been licensing casinos since 2000 and I can safely say that it is rare that we ever receive a complaint about one of their properties. They are definitely doing something right.