- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
A deposit bonus? What’s that? 
Feedback Your Guts Casinomeister Team are here
- Thread starter Guts
- Start date
-
- Tags
- casinomeister guts guts review
- Joined
- Jan 12, 2018
- Location
- Uk
That group is one of the worst for bonuses. As far as I remember I got the initial welcome bonus and about 6 months later 10 free spins, wouldn’t have been at more than 20p and got banned for abusing the bonus systems t’s and c’s
. As far as I am aware Thrills is no longer available in the UK after tomorrow. Thrills and Rizk both have the level up system linked to the worst games Quickspin ever produced and believe me there is a wide choice. I must be nearing 1,000 free spins with a total return of around £20. What an incentive to level up that is.
. As far as I am aware Thrills is no longer available in the UK after tomorrow. Thrills and Rizk both have the level up system linked to the worst games Quickspin ever produced and believe me there is a wide choice. I must be nearing 1,000 free spins with a total return of around £20. What an incentive to level up that is.
- Joined
- Nov 7, 2012
- Location
- Stockholm
I talked with CS yesterday and they told me that i couldnt use Skrill, Neteller etc for the deposit bonus... 
- Joined
- Aug 21, 2017
- Location
- Malta
Quite many casinos seems to go way that offering deposit bonuses is not really great value for them compare to players who prefer to play without any deposit bonuses and wagering requirements (now when casinos more offer bonuses what you can forfeit and keep your winnings if you haven't touch your bonus money yet, players might be happier to take them as well and lower bonus cost for casinos).
Unfortunately for many of us, it is that loyal players who keep bringing good amount of deposits month to month, are these ones who are really rewarded, can't really blame casinos for that. If willing to just get deposit bonuses, there are many sites all over where to claim them, some of them with not such a nice terms for payouts and other rules....
Personally only deposit bonus i many times use is to try out new site to get bit more play time with low first deposit and if happy, will deposit there without deposit bonuses and bonus terms which getting more complicated all the time in many places.
Unfortunately for many of us, it is that loyal players who keep bringing good amount of deposits month to month, are these ones who are really rewarded, can't really blame casinos for that. If willing to just get deposit bonuses, there are many sites all over where to claim them, some of them with not such a nice terms for payouts and other rules....
Personally only deposit bonus i many times use is to try out new site to get bit more play time with low first deposit and if happy, will deposit there without deposit bonuses and bonus terms which getting more complicated all the time in many places.
- Joined
- Jan 28, 2016
- Location
- uk
Just to back up what I said earlier in the thread, theres been a couple of rulings published this week regarding this exact thing
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I find it strange your legal team didn't know the rules.
- Joined
- May 23, 2017
- Location
- Canada
Hi, i am trying to cash out on guts, been trying for a week now. It keeps asking me my documents that i provided of course. Then i am told my credit card is too blurry so i provide extra documents like the credit card statement, the transaction show to the casino and other things. Then i am send i have to send again all documents like nothing was good. I keep running in circles and it's very annoying. I am verified all over internet just guts was one i never cashed out on and now that. Why you always have to ruin it everytime something fun is happening.
Hello, Fredos386,
We are really sorry to hear that you are feeling this way.
Our team needs to follow strict guidelines when checking documents for your own security. We are really sorry if this has caused you any inconvenience, unfortunately we need to make sure that everything is approved and an account is verified, after we have requested documents, so that we can proceed with checking the transactions on it.
We have sent you a private message, kindly reply to it, so that we can check your case further.
Thank you in advance for your cooperation!
Kind regards,
Your Guts Casinomeister Team
- Joined
- Oct 30, 2015
- Location
- South
Lots of errors on website for iPad. The website takes forever to load to log in. This is ongoing. Sometimes I give up other times I wait. Yes cleared memory cookies etc. Still takes forever.
But here are just some errors I’ve encountered the other nite whilst playing. Also just a general comment why do we have to click on a game the it takes us to the logo of the game with the play button next to it. Seems extraneous. Also the logos for the games on that second page are not clear and are distorted.
This first error one comes up every time I get logged out and then try to get back in.
After being kicked out and logged back in.
Your red tiger mystery reels does not exist but the game symbol is there.
But here are just some errors I’ve encountered the other nite whilst playing. Also just a general comment why do we have to click on a game the it takes us to the logo of the game with the play button next to it. Seems extraneous. Also the logos for the games on that second page are not clear and are distorted.
This first error one comes up every time I get logged out and then try to get back in.
After being kicked out and logged back in.
Your red tiger mystery reels does not exist but the game symbol is there.
- Joined
- Jun 27, 2018
- Location
- canada
Today I learned (despite my belief last week) that if you time it just right, you can indeed win spins on The weekly guts treasure hunt. This is Good.
I also learned that 100 $1 spins can generate $85.40. That's ok....
The worst lesson though is that if you then drop the bet to $0.50 and spin spin spin...
You can go to zero pretty quick. That's Bad.
So class.. what did we learn (some of us much slower than others...)
I also learned that 100 $1 spins can generate $85.40. That's ok....
The worst lesson though is that if you then drop the bet to $0.50 and spin spin spin...
You can go to zero pretty quick. That's Bad.
So class.. what did we learn (some of us much slower than others...)
- Joined
- Oct 30, 2015
- Location
- South
Same error...can’t login from chrome or safari on my iPad
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
lol, I just posted in the OTHER GUTS thread - same issues (again)
- Joined
- Oct 30, 2015
- Location
- South
...I posted last week and not a peep from them ...their solution the first time I posted waas the usual clear cookies and cache...Maybe 3rd time’s the charm!
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
CCed and all that jazz - the fact it's both of us, different devices and different browsers, it's a safe bet it's their ongoing issue with their new platform
- Joined
- Oct 30, 2015
- Location
- South
Their new website is riddled with tech errors. It’s constant.
- Joined
- Oct 30, 2015
- Location
- South
on their chat box:
Need some help? Let’s chat.
We are currently experiencing technical issues with our site, which prevent you from logging in. Our technical team is working on fixing the problem. We kindly advise you try again a bit later and apologize for the inconvenience caused.
- Joined
- Oct 30, 2015
- Location
- South
works for me now
- Joined
- Nov 24, 2017
- Location
- UK - England.
Working now..
Was looking through slots for this weeks treasure hunt yesterday (missed the first 3 weeks annoyingly as i hadnt noticed the promotion!)..
Probably missed out already anyway, but the clues got me a bit baffled but still wanna know what this weeks slot is.
Was looking through slots for this weeks treasure hunt yesterday (missed the first 3 weeks annoyingly as i hadnt noticed the promotion!)..
Probably missed out already anyway, but the clues got me a bit baffled but still wanna know what this weeks slot is.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
still same issue here
edit - in now
edit - in now
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Hi all,
I hope you are enjoying your Friday evening.
I'd like to inform you guys here in advance that Guts will be on maintenance on Tue 2nd Oct between 06:00 - 06:30 CET. In this time-slot, users won't be able to access the site.
We will be fixing some of the bugs and issues that have been reported.
I wish you guys a wonderful weekend!
Kind regards,
Your Guts Casinomeister Team.
I hope you are enjoying your Friday evening.
I'd like to inform you guys here in advance that Guts will be on maintenance on Tue 2nd Oct between 06:00 - 06:30 CET. In this time-slot, users won't be able to access the site.
We will be fixing some of the bugs and issues that have been reported.
I wish you guys a wonderful weekend!
Kind regards,
Your Guts Casinomeister Team.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
anyone know anyone, or anyone in CM win an iphone of ipad?
Was just looking under their promotion tab and the winners list looks kinda light (14 names, for a contest thats been running daily since the 5th). For two rpizes daily for 23 days I'd have expected to see a lot more winners names.
Was just looking under their promotion tab and the winners list looks kinda light (14 names, for a contest thats been running daily since the 5th). For two rpizes daily for 23 days I'd have expected to see a lot more winners names.
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- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
is this happening to anyone else?
playinhg slots, see a notification in rewards, but when you go to rewards, its empty?
playinhg slots, see a notification in rewards, but when you go to rewards, its empty?
- Joined
- Jun 27, 2018
- Location
- canada
Didn't have a promo page until wed/thurs...
Wasn't receiving tickets for the longest time, but after an account review I was notified, I hadn't won yet.. so there's that..
Today, didn't receive the game of the week spin after playing through the deposited $10
LC told me three times I had to opt in, I sent multiple screenshots showing no opt in button.. reiterated It worked fine last few weeks..
was then told to wait.. it may credit monday.. *sighs*
Pointed out that according to the timestamps, LC was talking to me from the future, they explained that it was 6 hours later in the uk.. I pointed out that there isn't a timezone in the world that accounts for their responses coming from 15 minutes in the future..
last couple friday deposits didnt trigger the friday freebies.. etc etc etc
*shrugs*
tired of chasing, asking, harassing..
Limit deposits, minimize being asked to "clear cache.. try a different browser..."
WORKING AS INTENDED
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- Joined
- Jun 27, 2018
- Location
- canada
another excellent promo.
thanks for the free 5 to play bj...
thanks for the free 5 to play bj...
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
yup, tables down here too
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
From here, I still get the Oh No! page when loading blackjack
(yes, yes, I've CCleaned)
(yes, yes, I've CCleaned)
How to get the that 5free black Jack bonus pls??
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
it was an email sent out - i assume if you qualify youd see the $5 in your balance
omg -.- last Friday i deposited 1H after midnight and i did not get the Friday Freespins -.- and now i did not qualify for that -.- that sucks
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
it does - paerhaps chat to live chat or pm the rep
there's no harm in the asking
Ok i try to PM the rep because i had also the discussion with live chat about the Friday Freespins which i did not get because of the 1H
- Joined
- Jun 27, 2018
- Location
- canada
still non-functional here as well. I did get 10 super spins though which gave me almost $3.. so we'll call it even-ish
Hello,
The 5$ bonus to blackjack was only for Canadian players as they were celebrating the Thanksgiving on the second Monday of October.
Kind regards,
Your Guts Casinomeister Team.
Hi,
I just tried with my mobile and with my laptop and the live-casino seems to be up and running. I do not get any errors today.
Apologies if there is still some errors occurring but to me, it looks all good.
You can, of course, try to update the latest version of the browser, flash, etc, to have the best experience while playing.
Hope you have a great day.
Kind regards,
Your Guts Casinomeister Team.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
dunno what's going on at GUTS besides the obvious site issues
tried to deposit yesterday via prepaid - which i do every week and have for the past 5 years
and card was declined
check card status - activated and full balance
naturally, live chat says contact bank (pointless) as it's their issue but did anyway, and card provider says it's clearly being stopped at GUTS end
which, it very obviously was, as I turned around and tried elsewhere and deposited fine.
Got a new card today, tried at GUTS...declined again.
So, dunno what's going on their side, but it's costing them deposits (and referrals).
tried to deposit yesterday via prepaid - which i do every week and have for the past 5 years
and card was declined
check card status - activated and full balance
naturally, live chat says contact bank (pointless) as it's their issue but did anyway, and card provider says it's clearly being stopped at GUTS end
which, it very obviously was, as I turned around and tried elsewhere and deposited fine.
Got a new card today, tried at GUTS...declined again.
So, dunno what's going on their side, but it's costing them deposits (and referrals).
- Joined
- Jun 27, 2018
- Location
- canada
same ol same ol..
Table was still dead yesterday when I tried, no mater anyway, bonus expired.
Not always the most sensible, for the longest time I alternated between depositing with my visa debit and ecopayz, but always withdrew from day 1 to ecopayz, randomly it was decided by payments that I couldn't do that anymore.. I could only withdraw to ecopayz when I deposited from ecopayz, due to two different methods being used.. I chuckled as I asked how they expected me to withdraw my funds then and they suggested I register for bank transfer.. because it was impossible to withdraw to the visa debit.
Somehow the irony was completely lost that somehow the best solution was to have me register for a completely new payment method, to avoid me using two payment methods..
Policy is policy, my deposits dropped by no less than 50% at that point.. instead they were made at the sites that didn't impose such arbitrary ridiculousness on what had long been the standard operating procedure.
It must be lovely though to be so secure that it doesn't matter who you lose here and there.. especially if like me they're still depositing and playing happily at 2 or 3 of their others storefronts anyway..
Table was still dead yesterday when I tried, no mater anyway, bonus expired.
Not always the most sensible, for the longest time I alternated between depositing with my visa debit and ecopayz, but always withdrew from day 1 to ecopayz, randomly it was decided by payments that I couldn't do that anymore.. I could only withdraw to ecopayz when I deposited from ecopayz, due to two different methods being used.. I chuckled as I asked how they expected me to withdraw my funds then and they suggested I register for bank transfer.. because it was impossible to withdraw to the visa debit.
Somehow the irony was completely lost that somehow the best solution was to have me register for a completely new payment method, to avoid me using two payment methods..
Policy is policy, my deposits dropped by no less than 50% at that point.. instead they were made at the sites that didn't impose such arbitrary ridiculousness on what had long been the standard operating procedure.
It must be lovely though to be so secure that it doesn't matter who you lose here and there.. especially if like me they're still depositing and playing happily at 2 or 3 of their others storefronts anyway..
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Got a response from GUTS via email stating -
There is a technical issue with some Credit Card deposits from Canadians. This is being looked in to.
If there's known technical issues being looked into would it have not made sense to apprise your own staff of this as opposed to them blaming it on the credit card provider and instructing players to take it up with their banks?
Anyway, hope it's resolved soon.
There is a technical issue with some Credit Card deposits from Canadians. This is being looked in to.
If there's known technical issues being looked into would it have not made sense to apprise your own staff of this as opposed to them blaming it on the credit card provider and instructing players to take it up with their banks?
Anyway, hope it's resolved soon.
Good morning dionysus & TheAverageGuy,
Thank you for the messages.
We are constantly working on the site and, of course, there are bits here and there as the site is brand new and yet we are aware of the bugs and fixing them one by one, every day.
We will look into these issues, guys, and get back to you via PM if there is more detailed information needed.
Have a good one,
Your Guts Casinomesiter Team
Thank you for the messages.
We are constantly working on the site and, of course, there are bits here and there as the site is brand new and yet we are aware of the bugs and fixing them one by one, every day.
We will look into these issues, guys, and get back to you via PM if there is more detailed information needed.
Have a good one,
Your Guts Casinomesiter Team
Good morning, dionysus,
Thank you for your post.
I am really sorry to hear the inconveniences you went through last night. Unfortunately, the payments team was not working so we could not provide you with a proper answer why the prepaid card was not working.
However, as we have located the issue now, I can inform here that we are still occurring issues with Canadien Prepaid card deposits. The issue is being looked into as we speak. My apologies regarding this.
I hope the issues will be resolved as soon as possible.
Kind regards,
Your Guts Casinomeister Team.
Good morning again,
The main reason behind the solution, that we do not allow to withdraw to Ecopayz after Visa deposits, is that due to anti-money laundering and risk purposes it much safer and secure the let the withdraw go only to a verified bank account, instead of an E-wallet. This is due to stricter rules from regulators and that we always have to aim to close the loop for all methods used - if the card is not accepting transactions to be sent back we need to use Bank transfer instead.
I do understand it can be frustrating, especially if you can not withdraw to your Visa anymore, for a reason or another. It is a shame if it is reducing your experience and time spent with us as we always wish to provide the best experiences for our players.
Referring to the upper part, 'Table was still dead yesterday when I tried, no mater anyway, bonus expired.'', I am not quite sure what is this referring to, could you possibly provide more in detail explanation if assistance from us is required.
Kind regards,
Your Guts Casinomeister Team
- Joined
- Jun 27, 2018
- Location
- canada
Was in reference to the blackjack table that the thanksgiving $5 was offered on.
Was still out of order at last check, but no matter, bonus is gone now anyway ;-)
As to the banking, while I understand the logic, it's unfortunate.. all it did was prevent me from depositing except from my ecopayz.. or as a tie over with the visa debit while I wait on an ecotransfer, so I can still deposit with eco after the card to get the withdrawal where I want it..
So.. kinda moot I guess.
Was still out of order at last check, but no matter, bonus is gone now anyway ;-)
As to the banking, while I understand the logic, it's unfortunate.. all it did was prevent me from depositing except from my ecopayz.. or as a tie over with the visa debit while I wait on an ecotransfer, so I can still deposit with eco after the card to get the withdrawal where I want it..
So.. kinda moot I guess.
I have sent you a PM.
It is really unfortunate as we would hope our players to be able to use as many methods as possible in their account.
Online gambling is getting stricter and stricter as we speak.
Kind regards,
Your Guts Casinomeister Team.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Seeing as you dont post this on your site, it would be appreciated if you could post here when it's resolved so Canadian players using prepaids know when they can come back to the site
Thank you for the feedback,
I will try my best to update you guys, it is sometimes a bit tricky especially when issues occur at night time.
This issue is only affecting Canadian prepaid cards, and all other methods are functioning as they should.
apologies for the inconvenience,
Kind regards,
Your Guts Casinomeister Team.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
strange, it's a very specific GUTS issue
both nights when the cards wouldnt work at your site they worked fine at 2 of your competitors, so hopefully something you can fix
strange, it's a very specific GUTS issue
both nights when the cards wouldnt work at your site they worked fine at 2 of your competitors, so hopefully something you can fix
I am like a Swan. On the surface, there doesn't seem to be any movement, but under the water, I am paddling like crazy.
Kind regards,
Your Guts Casinomeister Team
