Feedback Your Guts Casinomeister Team are here

[Guts]

Hello Ternur,

Thank you for your feedback.

We would like to clarify some information regarding your post. It has been a while since Skrill, Neteller or Paysafe do not trigger the bonus on Guts.com. (as per 1.4. Please note that deposits made via Neteller, Skrill or Paysafecard will NOT trigger a bonus). This applies to all promotions unless otherwise stated. We have not removed these methods as some players prefer depositing using Skrill, Neteller and Paysafe, and in case something changes, we would most certainly inform the player's about it.

When it comes to depositing with these methods, it is hard to exclude offers and codes for each method as there are different codes for each player and not to mention, there are of course exceptions among the players and countries.
As we do understand that it can be confusing, however, unfortunately, we can not do much at this point other than forwarding this feedback to the casino management which we have done now.

We hope you have a great weekend.

Kind regards,

Your Guts Casinomeister Team

 

[Tirilej]

Hello Ternur,

Thank you for your feedback.

We would like to clarify some information regarding your post. It has been a while since Skrill, Neteller or Paysafe do not trigger the bonus on Guts.com. (as per 1.4. Please note that deposits made via Neteller, Skrill or Paysafecard will NOT trigger a bonus). This applies to all promotions unless otherwise stated. We have not removed these methods as some players prefer depositing using Skrill, Neteller and Paysafe, and in case something changes, we would most certainly inform the player's about it.

When it comes to depositing with these methods, it is hard to exclude offers and codes for each method as there are different codes for each player and not to mention, there are of course exceptions among the players and countries.
As we do understand that it can be confusing, however, unfortunately, we can not do much at this point other than forwarding this feedback to the casino management which we have done now.

We hope you have a great weekend.

Kind regards,

Your Guts Casinomeister Team

So you're saying that there are exceptions and that some using those deposit methods will still get a bonus when using a code? If that is not what you're saying then it should not be difficult at all to inform players when they deposit...and it should of course be mentioned in the emails like ternur said.

It's not been a while at all, just a couple of months. I will avoid Guts from now on then since I'm obviously not loyal enough to get a bonus. It's been a few nice years...

 

[Jono777]

Question please....

If a player or players deposit via Skrill / Neteller or PSC and the bonus IS credited (for whatever reason) are they fine to continue playing with no risk to potential cash outs?

Thank you

@Tirilej - It is clearly displayed in the cashier and alongside the onsite promotions page that these deposit options are not acceptable for bonuses.

 

[Tirilej]

Question please....

If a player or players deposit via Skrill / Neteller or PSC and the bonus IS credited (for whatever reason) are they fine to continue playing with no risk to potential cash outs?

Thank you

@Tirilej - It is clearly displayed in the cashier and alongside the onsite promotions page that these deposit options are not acceptable for bonuses.

Thanks! I haven't seen that since I haven't had the need to check. I went in from the main page where they had those offers on top. It never said anything about that.
I can't remember seing that when I click on deposit. I maybe should go back and check again.

That's the thing really. Many of us have been playing there for years. We assume everything is as it always have been unless someone tells us otherwise.
Reading the T&C at Guts is always fun. I assume the Swedish is still not corrected.

 

[Jono777]

That's the thing really. Many of us have been playing there for years. We assume everything is as it always have been unless someone tells us otherwise.
Reading the T&C at Guts is always fun. I assume the Swedish is still not corrected.

This is the part that grieves me a little.

I have taken so many "Monday double deals" that I have lost count (all via Skrill) never a problem and it must be obvious to them by now I am a genuine and loyal player (which is where we all suffer due to idiots abusing e-wallets)

As for telling us otherwise, I NEVER get ANY e-mails from Guts EVER (not blocked, not going to spam) and Although I got them in the past never any pop up's on log in informing me of T&C's updates for a very long time either

Now here's the difficult part lol, I think they should have separate rules regarding this.....If a player has a lengthy membership and has used this method time and time again then let them carry on using it (and for bonuses / FS) - If its a new account or new payment method all of a sudden then enforce the rule, simple really.

Another thing is I enjoy the Monday double deal and want to continue doing it (with Skrill or PSC) I rarely like to use my bank account and don't want "MT Secure Trade" all down my statements

To end on a positive, I have to add I have been very impressed with Guts recent payout speeds

 

[Tirilej]

This is the part that grieves me a little.

I have taken so many "Monday double deals" that I have lost count (all via Skrill) never a problem and it must be obvious to them by now I am a genuine and loyal player (which is where we all suffer due to idiots abusing e-wallets)

As for telling us otherwise, I NEVER get ANY e-mails from Guts EVER (not blocked, not going to spam) and Although I got them in the past never any pop up's on log in informing me of T&C's updates for a very long time either

Now here's the difficult part lol, I think they should have separate rules regarding this.....If a player has a lengthy membership and has used this method time and time again then let them carry on using it (and for bonuses / FS) - If its a new account or new payment method all of a sudden then enforce the rule, simple really.

Another thing is I enjoy the Monday double deal and want to continue doing it (with Skrill or PSC) I rarely like to use my bank account and don't want "MT Secure Trade" all down my statements

To end on a positive, I have to add I have been very impressed with Guts recent payout speeds

If you get the bonus you're allowed to use it. I also know that if I don't get it credited then I will probably get it if I ask.
What I didn't appreciate was the reps response about it and since I'm in a bad mood today then they had to pay for it.
I so love to be able to complain about something sometime

 

[ternur]

Hello Ternur,

Thank you for your feedback.

We would like to clarify some information regarding your post. It has been a while since Skrill, Neteller or Paysafe do not trigger the bonus on Guts.com. (as per 1.4. Please note that deposits made via Neteller, Skrill or Paysafecard will NOT trigger a bonus). This applies to all promotions unless otherwise stated. We have not removed these methods as some players prefer depositing using Skrill, Neteller and Paysafe, and in case something changes, we would most certainly inform the player's about it.

When it comes to depositing with these methods, it is hard to exclude offers and codes for each method as there are different codes for each player and not to mention, there are of course exceptions among the players and countries.
As we do understand that it can be confusing, however, unfortunately, we can not do much at this point other than forwarding this feedback to the casino management which we have done now.

We hope you have a great weekend.

Kind regards,

Your Guts Casinomeister Team

Thanks Guts Team,

It's all fine and dandy if you block any payment method from triggering bonuses. That really was not the point. A simple wording on the promo email would have been great. And it's not hard to add that wording to the deposit page either. I don't go search the promotions tab on your site for the deal of the day, I usually take a bonus when it's emailed to me.

It would be great to know what these "exceptions among players and countries" are? If there are exceptions, surely a professional company is able to reflect those exceptions per customer/account? If I try to deposit with a code and use a web wallet, simply refuse the transaction and print the reason to the screen. It's not hard to do --- it's something to be expected from a reputable company.

 

[TheAddict]

Jus playin at guts atm. Am Used to the double wammy reminder 10 seconds apart where i am reminded twice that ive been playing 1 hour and lost half my bankroll on most the sites i play, so if im leaning back and get it once i stay leaned forward to conserve energy knowing its coming again lol. First time ive had it actually pop up during a bonus though, usually waits till after its finished from previous experience (rowing dead or alive on min bets, alot, i get to see it regular) but this time it a 3rd reminder appeared so thats 3 in 20 seconds.
Ive never seen the 3rd one, it was written in small font and ontop of a grey background covering the screen. Bloody cheek that i lent back after the first 2,all comfy only to get up again for the 3rd ;p but then i Click to continue instead of quit - and it reloads the game for me lol.
Slightly irritating to have it 3 times in 20 seconds its not a moan, but more of a wat da fuk?.

 

[Guts]

Question please....

If a player or players deposit via Skrill / Neteller or PSC and the bonus IS credited (for whatever reason) are they fine to continue playing with no risk to potential cash outs?

Thank you

@Tirilej - It is clearly displayed in the cashier and alongside the onsite promotions page that these deposit options are not acceptable for bonuses.

View attachment 87235

Hi, Jono777,

Thank you for your message.

Firstly I want to thank you for attaching the screenshot to clarify the promotion's Terms and conditions.

If a player receives's a bonus that they are not entitled to, I would recommend contacting support and double check that everything is fine. If it is the case that you get the bonus by using E-wallets such as Neteller, I can say with almost 100% certainty that you can happily keep your bonus and continue your lucky session. Of course, if a player for some reason received an absurd amount of money on the account and he is not entitled to it, it is the casinos' management that decides what to do with it.

I hope that this answered your query.

Have a happy Sunday!

Kind regards,

Your Guts Casinomeister Team

 

[Guts]

Thanks Guts Team,

It's all fine and dandy if you block any payment method from triggering bonuses. That really was not the point. A simple wording on the promo email would have been great. And it's not hard to add that wording to the deposit page either. I don't go search the promotions tab on your site for the deal of the day, I usually take a bonus when it's emailed to me.

It would be great to know what these "exceptions among players and countries" are? If there are exceptions, surely a professional company is able to reflect those exceptions per customer/account? If I try to deposit with a code and use a web wallet, simply refuse the transaction and print the reason to the screen. It's not hard to do --- it's something to be expected from a reputable company.

Hello Ternur,

Thank you for your reply.

We will definitely forward this feedback once again to the casino team to try to solve issue this for you.

There are possibly hundreds of reasons why a deposit cannot go through and it is quite difficult to try to make the system to detect them all and inform the player about is, however, it is NOT impossible though.

In this case, they could possibly add a pop-up when depositing with E-wallets: ''Please note that this deposit method does not trigger the bonus as per the General bonus terms and conditions of GUTS.com unless otherwise stated'' This could be a solution to our issue.

When it comes to exceptions, it is not about player's Loyalty towards the casino, more like an issue from their (or ours) end, that makes it so there are no other options than making an exception. For example, a player who has deposit via Visa but can not withdraw there as the card is lost and the bank account is closed. In this case, it might be acceptable to withdraw via another method if proper KYC is provided.

I hope this answered to some of your question marks.

Kind regards,

Your Guts Casinomeister Team

 

[colinsunderland]

Hi Steviedoo,

Thank you for your feedback.

Blocking his account was the first logical step we took in order to prevent any access since he claimed that his email address had been breached.
We are currently assisting Colinsunderland directly via PM.

Your Guts Casinomeister Team

Now I'm getting spam email for some shit casino (14red), to email addresses that have only ever, yet again, been used for MTSecure Trade companies (GUTS and Cashmio)

And before you come out with some rubbish about how your systems are secure, it must be my end blah blah blah, there are billions of email addresses they could have sent these to @mydomain, yet they just happened to choose 2 that were used on your group of companies.

No other emails have been sent by this spammer to any email address that I've used for other companies, ONLY yours.

Just to be clear my email/security has never been breached, YOUR security has been breached, be it you directly or some shit third party mailing company you use, wonder what other information you have gave away.

 

[Guts]

Now I'm getting spam email for some shit casino (14red), to email addresses that have only ever, yet again, been used for MTSecure Trade companies (GUTS and Cashmio)

And before you come out with some rubbish about how your systems are secure, it must be my end blah blah blah, there are billions of email addresses they could have sent these to @mydomain, yet they just happened to choose 2 that were used on your group of companies.

No other emails have been sent by this spammer to any email address that I've used for other companies, ONLY yours.

Just to be clear my email/security has never been breached, YOUR security has been breached, be it you directly or some shit third party mailing company you use, wonder what other information you have gave away.

View attachment 90766

Good afternoon Colinsunderland,


Thank you for contacting us with this matter.

Initially, it is important that we clarify that we do not use the same CRM solutions or accounts and in no way, have any connection with 14RED. We acknowledge and respect them as we do with all competitors within our industry.

Additionally, we have a Non Disclosure Agreement with all of our suppliers, especially ones that we integrate as we need to use things like email addresses.

Naturally we treat your enquiry very seriously and this has been escalated to our senior leaders within the organisation to ensure the follow up is swift and accurate.

Furthermore, as we take this compliant very seriously, we raised necessary investigations but this is the first time we have heard of a case like this.
We would like to discuss this further to ensure you are comfortable with our response.

Given that 14RED is the one contacting you, kindly make a subject access request to 14 RED wherein they should specify how they acquired his data, from who and what is the legal basis on which they rely to process that data for marketing purposes.

Should it result that 14 RED have acquired this data from any of our providers or partners we will take full and absolute action against them as well as work with the authorities if necessary in this regard.

After you have received the information, kindly contact us directly by sending an email to Legal and Security have a joint email going forward which is [email protected].


Best regards,


Your Guts Casinomeister Team

 

[colinsunderland]

Good afternoon Colinsunderland,


Thank you for contacting us with this matter.

Initially, it is important that we clarify that we do not use the same CRM solutions or accounts and in no way, have any connection with 14RED. We acknowledge and respect them as we do with all competitors within our industry.

Additionally, we have a Non Disclosure Agreement with all of our suppliers, especially ones that we integrate as we need to use things like email addresses.

Naturally we treat your enquiry very seriously and this has been escalated to our senior leaders within the organisation to ensure the follow up is swift and accurate.

Furthermore, as we take this compliant very seriously, we raised necessary investigations but this is the first time we have heard of a case like this.
We would like to discuss this further to ensure you are comfortable with our response.

Given that 14RED is the one contacting you, kindly make a subject access request to 14 RED wherein they should specify how they acquired his data, from who and what is the legal basis on which they rely to process that data for marketing purposes.

Should it result that 14 RED have acquired this data from any of our providers or partners we will take full and absolute action against them as well as work with the authorities if necessary in this regard.

After you have received the information, kindly contact us directly by sending an email to Legal and Security have a joint email going forward which is [email protected].


Best regards,


Your Guts Casinomeister Team

Ok, firstly, this is the FIRST time you have heard of a case like this? You mean apart from the last time it happened? When your response was to block my account as apparently my email security had been breached, ignored my question about a third party mailing list provider, and when I showed proof you used to use them and of their systems being breached, had no details of it as it was before your time. Funnily enough you have to keep records for 6 years after my account is closed so not sure why you don't have them from 2016.

It isn't 14Red, it is an affiliate, and as 14Red are licensed in Curaçao the chances of me getting any data from them is about as likely as you admitting fault. Even then, if they did give the affiliate details (they are sent from a fake email address), then they will likely ignore me too. The FACT the email addresses the spam was sent to were [email protected] and [email protected] confirms to me without any doubt whatsoever, that the email addresses came from you (well more specifically GIG/MTST as presumably guts don't share my data with Cashmio?). It is clear I wouldn't sign up to (for example) Videoslots using gutscasino as the start of the email address, I would use [email protected]. The reason I do that is so I can tell where spam has came from, in this case, you.

I believe both these email addresses were on your system before you stopped using the email provider you were before 2016. Exactly what data did you supply the third party, and why didn't you inform your customers of a breach of their security, including customer data you supplied to them?

 

[colinsunderland]

no answers to my questions then?

 

[Guts]

no answers to my questions then?

Good morning Colinsunderland,

Sorry for the late reply.
We have now been advised that you have contacted our Data Protection Department and they are investigating your case from there.
As we are not aware of any details involved, unfortunately, we can't follow up here, on CM.


Best regards,
Your Guts Casinomeister Team

 

[colinsunderland]

Good morning Colinsunderland,

Sorry for the late reply.
We have now been advised that you have contacted our Data Protection Department and they are investigating your case from there.
As we are not aware of any details involved, unfortunately, we can't follow up here, on CM.


Best regards,
Your Guts Casinomeister Team

So you must have gave my details away to a lot of people if it takes you 10 days to get the list together.

 

[colinsunderland]

And still no reply.

 

[colinsunderland]

Good morning Colinsunderland,

Sorry for the late reply.
We have now been advised that you have contacted our Data Protection Department and they are investigating your case from there.
As we are not aware of any details involved, unfortunately, we can't follow up here, on CM.


Best regards,
Your Guts Casinomeister Team

wow
just wow

So after 3 weeks, your legal team finally sent me some information.

So that would have been good, if it wasn't for the fact it was for a completely different player.

The ONLY thing that was the same was my surname and country. WTF. Seriously?
Nothing else was close to my details, not even the email provider, first name, City or anything.

But hey, at least if I was dishonest I easily have enough information to commit identity fraud now.

You are a complete joke. If the head of your legal team give full personal details away like this, what do normal members of staff do?

This was from GIG, so the data could have been from Rizk, GUT's, Thrills, High Roller, Betspin, Kaboo or Superlenny.

Unbelievable.

 

[SpinUk]

wow
just wow

So after 3 weeks, your legal team finally sent me some information.

So that would have been good, if it wasn't for the fact it was for a completely different player.

The ONLY thing that was the same was my surname and country. WTF. Seriously?
Nothing else was close to my details, not even the email provider, first name, City or anything.

But hey, at least if I was dishonest I easily have enough information to commit identity fraud now.

You are a complete joke. If the head of your legal team give full personal details away like this, what do normal members of staff do?

This was from GIG, so the data could have been from Rizk, GUT's, Thrills, High Roller, Betspin, Kaboo or Superlenny.

Unbelievable.

Bit of an unfortunate time for this to happen, what with GDPR coming into force yesterday.

 

[bowki]

wow
just wow

Any updates on this issue? Quite shocking.


I have a cellphone number i only used at reputable casinos and I get like 5 calls a day from some scammers lately. Makes you really wonder how safe our data is.

 

[colinsunderland]

Any updates on this issue? Quite shocking.


I have a cellphone number i only used at reputable casinos and I get like 5 calls a day from some scammers lately. Makes you really wonder how safe our data is.

No not really. I'm in touch with someone else at the moment who seems to actually know what he's doing and what he is talking about, in contrast to all other GUTS staff. The lack of rep response on here previous to this should tell you all you need to know though.

 

[curremon]

Hello there! What do people consider to be high bonus ratio at casino ?

 

[goatwack]

What did happen to the Guts comeback trail

It all started so well October 26th (Page1)

 

[Jono777]

What did happen to the Guts comeback trail

It all started so well October 26th (Page1)

Pity the rep(??) was made of titanium and did very little to win us over

 

[dionysus]

while ive still no issues with GUTS as its only place i play (and good CSR) long gone are the salad days, and the leaderboard competitions make you feel like ya aint ever going to pick up any prizes

 

[goatwack]

while ive still no issues with GUTS as its only place i play (and good CSR) long gone are the salad days, and the leaderboard competitions make you feel like ya aint ever going to pick up any prizes

Salad days?

Fear not, they may still turn it around. Lettuce not be too hasty.

 

[Jono777]

Odd promo and not expecting miracles, I'd happily play back there also.

Trouble is the MTST SoW threads have put me off.

Not that I cannot provide bank statements etc, but to deposit the last £25 of my gaming pot and for my account to be instantly frozen would see me make News at Ten

 

[dionysus]

was going to enjoy a Friday in and deppo here but the sites been down for some time

 

[dionysus]

this would be one of those times where it would be nice to have an active rep and step in say 'we're aware of the site issues and it should be resolved in x time' or some such

 

[dionysus]

Might be time to look for another casino - bloody site is down again

 

[slotmaster]

Might be time to look for another casino - bloody site is down again

Videoslots not working much better here and there though some of it was microgaming issues.

 

[dionysus]

Videoslots not working much better here and there though some of it was microgaming issues.

No, the whole site is down - it opens onto an error page

 

[Tirilej]

No, the whole site is down - it opens onto an error page

It's working here, but that's 45 minutes later so it maybe works for you too now.
The last time I forget to post that I tried in the middle of your two posts and it worked fine here. Could it be a Canada issue maybe.

 

[dionysus]

It's working here, but that's 45 minutes later so it maybe works for you too now.
The last time I forget to post that I tried in the middle of your two posts and it worked fine here. Could it be a Canada issue maybe.

Possibly. I had done a CClean etc and still no - but its back up here too
ty

 

[Mouche12]

I played it (briefly though) several times during the day and night... no issues. Odd.

 

[Guts]

Might be time to look for another casino - bloody site is down again[10/QUOTE]

Good morning Dionysus,
Thank you for the feedback however we haven't experienced any issues lately.
Kindly send a PM with a screenshot with the Console showing (right click --> inspect -->Console) when the error occurs.

Have a great day and hopefully we will solve this issue as soon as possible,

Your Guts Casinomeister Team

 

[dionysus]

Thanks
As mentioned above, while wouldnt load (that green Evolution NetEnt character saying oops
it did eventually
Also got after that notices the site would be down for testing.

 

[Guts]

Thanks
As mentioned above, while wouldnt load (that green Evolution NetEnt character saying oops
it did eventually
Also got after that notices the site would be down for testing.

Hi Dionysus,
We are sorry to hear about your experience.
I have sent you a PM asking to send us more specific information as there haven't been any other issues lately.

Have a good one,
Your Guts Casinomeister Team

 

[colinsunderland]

Hi Dionysus,
We are sorry to hear about your experience.
I have sent you a PM asking to send us more specific information as there haven't been any other issues lately.

Have a good one,
Your Guts Casinomeister Team

Do you fancy giving Matthew a nudge for me please.

 

[colinsunderland]

ok, so its now been almost 2 weeks since my last contact with GIG, and despite me sending a reminder email on Monday, no reply, nor to my post on here earlier (despite GUTS reading it).

So

I know for a fact GIG had a data breach through their email list provider which they didn't inform customers about.
I asked GIG who they had sent my data to, and what exact data was supplied.
They for some reason treated this as a SAR, it wasn't but never mind.
Again, as on this thread, it was initially denied that they had supplied any data to the email list provider in question (saying it had only ever been used for affiliate emails), then after I pointed out I could prove they had, turned out, oh yes, we did. To be fair to Matthew who was dealing with it, I do genuinely believe he had no idea of this.
On the 1st June I was told it was being looked into and I would be informed when they had answers.
It maybe that it is still being looked into, however I fail to see why it would take 13 days, nor why my last email has gone unanswered.

Also, GIG supplied me details of another customer, name, address, telephone number, date of birth, user name, etc and a list of transactions, including partial card details. Top security there.

GIG is not just GUTS it also applies to Rizk who are being so harsh with SOW requests at the moment. I would seriously think twice before supplying any sensitive data or documents to any GIG company when their data security is suspect at least. Thats evidenced not only by this but by the way GUTS were asking people to re-verify a while ago as they couldn't access old verification documents.

Feel free to point out anything I have said that is incorrect @Guts or @Captain Rizk

 

[Steviedoo]

Cricket cricket

 

[Guts]

ok, so its now been almost 2 weeks since my last contact with GIG, and despite me sending a reminder email on Monday, no reply, nor to my post on here earlier (despite GUTS reading it).

So

I know for a fact GIG had a data breach through their email list provider which they didn't inform customers about.
I asked GIG who they had sent my data to, and what exact data was supplied.
They for some reason treated this as a SAR, it wasn't but never mind.
Again, as on this thread, it was initially denied that they had supplied any data to the email list provider in question (saying it had only ever been used for affiliate emails), then after I pointed out I could prove they had, turned out, oh yes, we did. To be fair to Matthew who was dealing with it, I do genuinely believe he had no idea of this.
On the 1st June I was told it was being looked into and I would be informed when they had answers.
It maybe that it is still being looked into, however I fail to see why it would take 13 days, nor why my last email has gone unanswered.

Also, GIG supplied me details of another customer, name, address, telephone number, date of birth, user name, etc and a list of transactions, including partial card details. Top security there.

GIG is not just GUTS it also applies to Rizk who are being so harsh with SOW requests at the moment. I would seriously think twice before supplying any sensitive data or documents to any GIG company when their data security is suspect at least. Thats evidenced not only by this but by the way GUTS were asking people to re-verify a while ago as they couldn't access old verification documents.

Feel free to point out anything I have said that is incorrect @Guts or @Captain Rizk

Good morning Colinsunderland,

Thank you for the message.
We are aware of the situation and know that Matthew himself has been contacting you directly regarding this.
He was away on business for a while but just walked into the office.
I can say with confidence that he will get back to you in detail shortly.

Your Guts Casinomeister Team

 

[SpinUk]

Might be time to look for another casino - bloody site is down again

I would - they also have the worst promos of any UKGC casino I know at the moment and have done for some time. How the mighty have fallen...

 

[Jono777]

I would - they also have the worst promos of any UKGC casino I know at the moment and have done for some time. How the mighty have fallen...

Not to mention the dreaded GiG, OTT potential SoW requests.

 

[brianmon]

Not to mention the dreaded GiG, OTT potential SoW requests.

That might be better phrased as SOW ambush

 

[JohnSnow]

Sorry to say this but Guts and myself have ruined online gaming for me. I really loved Rizk, and at the time i was having a really bad day so asked for self exclusion on GUTS without knowing that they shared the same license as all of my favourite casino's including Rizk. It was a really bad day, long time ago and a very bad impulsive decision of me which i regret deeply. Still after many attempts they refuse to reopen my account. Well too bad..

 

[colinsunderland]

Sorry to say this but Guts and myself have ruined online gaming for me. I really loved Rizk, and at the time i was having a really bad day so asked for self exclusion on GUTS without knowing that they shared the same license as all of my favourite casino's including Rizk. It was a really bad day, long time ago and a very bad impulsive decision of me which i regret deeply. Still after many attempts they refuse to reopen my account. Well too bad..

To be fair, they aren't allowed to open the account until the SE period is up, no matter how many times you ask.

 

[Guts]

Sorry to say this but Guts and myself have ruined online gaming for me. I really loved Rizk, and at the time i was having a really bad day so asked for self exclusion on GUTS without knowing that they shared the same license as all of my favourite casino's including Rizk. It was a really bad day, long time ago and a very bad impulsive decision of me which i regret deeply. Still after many attempts they refuse to reopen my account. Well too bad..

Hi JohnSnow,

We are sorry to hear about your situation.
In order to follow our regulations we need to keep the account closed however if you feel that we should have a second look at this from our side, please send me your full name, address and date of birth in a PM and we will check your account closer.

Have a great day,
Your Guts Casinomeister Team

 

[JohnSnow]

Hi JohnSnow,

We are sorry to hear about your situation.
In order to follow our regulations we need to keep the account closed however if you feel that we should have a second look at this from our side, please send me your full name, address and date of birth in a PM and we will check your account closer.

Have a great day,
Your Guts Casinomeister Team

Thank you for your response. I hope that there is something that you can do for me. I have send you a private message.

 

[dionysus]

*sigh*
yes, i CCed, yes, everything else elsewhere opens and runs