- Joined
- Jun 19, 2009
- Location
- In my head
Kaboo is a good casino however I gotta say I am annoyed about their free spins promos and and the emails quite misleading. The other day I got an email stating to deposit x amount and get free spins on Sticky Bandit the next day (yesterday). I deposited €36 and lost if no big deal but when I went back yesterday there wasn't any free spins for me.
Talked to live chat and they said that you have to wager your deposit 5 times before you are eligible for the free spins! Well then why didn't they put that clearly in the e-mail instead of sticking it it the small print of the terms and conditions. If I knew that then I would have deposited at Videoslots or somewhere else.
I think this tactic of sending e-mails promising free spins and not specifically state in the e-mail clearly that deposit needs to be wagered 5x times is both sneaky and misleading so I am currently not happy with Kaboo. I said as much to the CS agent who told me he will send my "suggestion" of putting the terms clearly in promo emails to management. It should be a must do and not a suggestion.
Talked to live chat and they said that you have to wager your deposit 5 times before you are eligible for the free spins! Well then why didn't they put that clearly in the e-mail instead of sticking it it the small print of the terms and conditions. If I knew that then I would have deposited at Videoslots or somewhere else.
I think this tactic of sending e-mails promising free spins and not specifically state in the e-mail clearly that deposit needs to be wagered 5x times is both sneaky and misleading so I am currently not happy with Kaboo. I said as much to the CS agent who told me he will send my "suggestion" of putting the terms clearly in promo emails to management. It should be a must do and not a suggestion.
Last edited: