Yet Another Roxy Palace Horror Story: £1.5k LOST!

[AintWon1967]

Need some advice / clarification please CM'ers

Been making a few deposits (usually £20's) at Roxy Palace via Ukash vouchers over last few weeks.

Finally had a decent run this weekend gone and made a £160 withdrawal to my debit card which was already registered/linked within the 'bank' section of the casino.

Pending period elapsed and it was sent for processing today (so I was looking forward to funds tomorrow afternoon)
I then got an email asking me to change my PMOP, suggesting Wire Transfer, Neteller or Skrill.

I do not have/want or need the e-wallets so had to opt for bank transfer which costs £12!!! and I also have to now wait up to 5 days!!

I asked if I made a deposit using the card and then re-withdrew could I then withdraw to card to which I was told NO, I suggested that after a few deposits had come from the card could I use it as PMOP then? - told NO again, not THAT card.

Asking why I got no straight answer, this card is used/registered at every casino I play, 32 Red, Guts, CR, Redbet, Casumo etc etc and never any issues.

Any help / advice or simply reassurance would be greatly appreciated!

I don't think all casinos can payback to cards.

I have never played this casino, but I have accounts at Spin Palace and All Jackpots and while I get my withdrawals back to my card at Guts and 32 Red, these 2 casinos have never been able to return to card and has always been bank transfer.

Connie

 

[hedgehok]

The 6x deposit maximum withdrawal term on the SUB is removed in their

You do not have permission to view link Log in or register now.

(last updated on 11/08/2015).
Valid both for Roxy Palace and Casino Splendido.

As they are now operated by the 32red group and their active reps here I think they should qualify for accreditation again.