- Joined
- Jul 11, 2004
- Location
- Planet Earth (I think)
I havent had the time to do this recently, however I have been in contact with XXLLCC in regards to this, and we are both open to hear what people think.
I had a dispute with Fank, and this is basically how it goes. I obviously put my side out, and I will try to put out XXLClubs point, but being biased to myself its a little difficult
I recieved an offer back in December
I wagered as required, and requested a withdrawal, however I only recieved 100 of my withdrawal.
I was told the reason was because it had a maximum withdrawal of 100 (not mentioned in the email or in the t&c's in the link), however the terms for this offer are right down the page, whihc is for offeres sent to 200 customers or whatever, however that wasn't where the link took me to. it would have been to Link Removed ( Old/Invalid) . I honestly did not see those terms there, as they were at the bottom of the page, and only saw them after my withdrawal was refused, when it was pointed out by them.
Emails sent after, had it in the email about the maximum withdrawal limit, however the one above sent on the 23rd Dec, had no info about it.
While the 10 was a free gift, however I believe the terms and conditions are there to stay.
Different partial bonus form offers were offered to me instead, like a 15%-50% of my withdrawal with the standard wagering requirements.
Playtech were not helpful, but to be honest when I contacted Frank through this website he was very helpful, alot more so then Playtech. They never respond, and do nothing in the players interest, as proven before with the wofacai casino problem. So I am not bashing him at all, just want to hear what others think
I had a dispute with Fank, and this is basically how it goes. I obviously put my side out, and I will try to put out XXLClubs point, but being biased to myself its a little difficult
I recieved an offer back in December
Note where the T&C's link goes to, which is an anchor by the monthly bonus terms, which has no maximum cash out.A very nice Christmas gift is awaiting you in the Casino lobby!
Simply login to your account (XXXXXXXXXXX) to open your present.
On behalf of myself and the whole XXL Club Casino team, I would like to wish you and your families a Merry Christmas and a prosperous New Year.
I look forward to seeing you at the tables!
Frank LLoyd
Manager, XXL Club Casino
Link Removed ( Old/Invalid)
The one and only 5 star online casino
* You must have received this promotion email to be eligible to participate in the XXL Club loyalty program.
* This is a one time offer and expires 10 days from today's date (23/12/2006) at 00.00 EST.
* We kindly ask that you to wager your Xmas present 25 times.
* Players who have a GBP sterling account are required to wager their bonus plus deposit 35 times.
* Bonus/deposit amounts are the same in all currencies: 100 = $100 = 100
* Players with one or more pending withdrawals are not eligible to receive this bonus.
* Please review our Bonus Link Removed ( Old/Invalid) .
I wagered as required, and requested a withdrawal, however I only recieved 100 of my withdrawal.
I was told the reason was because it had a maximum withdrawal of 100 (not mentioned in the email or in the t&c's in the link), however the terms for this offer are right down the page, whihc is for offeres sent to 200 customers or whatever, however that wasn't where the link took me to. it would have been to Link Removed ( Old/Invalid) . I honestly did not see those terms there, as they were at the bottom of the page, and only saw them after my withdrawal was refused, when it was pointed out by them.
Emails sent after, had it in the email about the maximum withdrawal limit, however the one above sent on the 23rd Dec, had no info about it.
While the 10 was a free gift, however I believe the terms and conditions are there to stay.
Different partial bonus form offers were offered to me instead, like a 15%-50% of my withdrawal with the standard wagering requirements.
Playtech were not helpful, but to be honest when I contacted Frank through this website he was very helpful, alot more so then Playtech. They never respond, and do nothing in the players interest, as proven before with the wofacai casino problem. So I am not bashing him at all, just want to hear what others think