WorldWideVegas complaint

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
To be fair I don't see what that's got to do with this situation. That boiled down to cirrus claiming they had informed the player via live chat that he wasn't liable for certain promotions where as the player claimed to have no recollection of the chat.

This seems to be a fairly straight forward case of the casino claiming 'bonus abuse' and confiscating the players winnings when they didn't like the way they played, even though the terms and conditions had been followed.

I'd be very interested to see if they respond, and be very surprised if that turned out not to be the case.
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
Bryan, I have been aware that you are not interested in my business anymore but would appreciate if you could comment about my postings in a objective way.

If you believe my claim with WWV is invalid then there is nothing I can do. It deeply disappoints me but this is your forum. I have posted all facts and if you tell me what term I have broken, I will be doomed right away!
Maybe the "stuff" I posted has not always been easy to get through but pretty much all of my disputes got eventually straightened out by the questionable Casinos.
I have posted about good and evil Casinos a lot over the last years and the disputes that I have had were always legit. Search for my name (in this forum) and I think you could not disagree.

There is a huge number of Online Casinos that have appreciated my business with them for years while other Casinos do of course hate me for my sharpness. Any legit Casino does not care about this though and I am a "VIP player" at quite a number of highly reputable and outstanding Casinos.

As far as the dispute with Cirrus goes, it has been never ending and you do not have all information as the whole discussion continued elsewhere after you had locked the thread. I am not going to start a discussion about this with you though anymore. You could as well have posted about dozens of other threads or postings of mine, which are a LOT more obvious and understandable.

Apart from that horrible story I do not see where this or any other issue has much to do with "believing"? I have always clearly posted all facts and am usually able to back them up with screenshots etc. (as you noticed yourself).

If a Casino does not obey their own terms, I post it here (and elsewhere).

If a Casino does a great job... I post about it here (and elsewhere) as well.

Basically I am asking you to not judge me by the number of disputes but rather by their rightfulness! I do not always play at 100%-recommended Casinos and give some smaller ones a try as well. -With WorldWideVegas this decision simply turned out to be no good for me in the end.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
schankwart said:
Basically I am asking you to not judge me by the number of disputes but rather by their rightfulness! I do not always play at 100%-recommended Casinos and give some smaller ones a try as well. -With WorldWideVegas this decision simply turned out to be no good for me in the end.
Sorry - I'm not judging you by the incredible amount of disputes that you generate. I'm really not judging you at all. The thing is, I'm not sure that this is the best forum for you to pursue this since the last major problem you had it seemed you were being less than honest. That's why I don't deal with your complaints anymore.

As for Cirrus, I had everything I needed to figure out what was up. And if I remember correctly, other people who tried to help you out dropped you like a ton of bricks when they found out you were not being upfront with them.

Dirk Diggler said:
To be fair I don't see what that's got to do with this situation. That boiled down to cirrus claiming they had informed the player via live chat that he wasn't liable for certain promotions where as the player claimed to have no recollection of the chat.
It has everything to do with this. How can you not have a recollections of your chat sessions? If a player BS's me with one claim, why should I spend time on another?

But to be fair, I'll give the casino a chance to respond and we can go from there.
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
..."dishonest"... That is your opinion, Bryan. Why also not mention all the right and fine cases of mine, that you should be aware of as well?

I however do appreciate that you seem interested in finding out the TRUTH behind this dispute!
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
schankwart said:
...Why also not mention all the right and fine cases of mine, that you should be aware of as well?
I think all of your cases suck! But I think you bought me a CD or DVD once. Fuckin' A! :thumbsup: So it's cool.

Besides that, here's the response from the operator:

Here are the details of the claim and why it was declined: The player abused our bonus program not once, not twice but several times. His first attempt at bonus abuse was in January of 2005. He was repeatedly warned to stop utilizing bonus money to play roulette and to stop attempting to cash out unearned bonus money. In every case were he was warned his payout request was approved and paid. During this period he made ~7k in deposits and had cash outs approved for ~12k. The first time he abused the bonus rules it was within my power to deny his payout.

I discussed the issue with him and he assured me it was an honest mistake and would not happen again. Several times after this he repeated his scam and we gave him latitude. After the last time I gave him his final warning that if he did it again he would be banned from the casino. He played normally several times after this final warning before attempting his scam again. On the final request even though he had lost his deposit and then attempted to use bonus money to play roulette and cash out we still refunded his final deposit and disabled his account. I could have kept the deposit and we were stung for over ~5k from this guy over a few months however to ensure that the casino maintain our reputation we refunded his final deposit before banning him from all of our websites.


Well, did they warn you to not play roulette? Or did you forget that they told you...like the Cirrus chat sessions :rolleyes:
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
Oh boy... Please everybody hold your breath as this has taken mine! They keep coming up with new stuff again and again. Each time they are being contacted, a new excuse is coming up.
Why do you believe the Casinos but do not believe me? This Casino has set up a perfect trap, threatening me with evil consequences if I continue to take this discussion to public. So what am I supposed to do now? Tell you that I have never been warned that Roulette would void any play? Tell you that they have just updated their webpage with the questionable term not too long ago? Tell you that I was not the only one who got >< creamed by them? Why do you actually believe their threat is referring to legal steps? For me their words sound like much more than that!
I have saved ALL logs but this is starting to really scare me now. In my anger and frustration I have just sent an email to their manager again myself, hoping for an answer on my question. Jesus, what a nightmare!!

And yeah, a few years ago I bought Bryan a Metallica collection for him to rock on. I enjoy their tunes myself and am sure he did as well.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
From the casino:

We have NEVER allowed in our entire history Bonus play on roulette or craps. As I explained before in both of those games it is possible to make zero sum wagers to meet any wager requirement and then cash out the bonus money without having taken any risk. In the case of this player, not only was he 100% aware that these two games were excluded from bonus wagering he had been warned several times before he was finally banned from our casino.

and

I not only exchanged emails with him regarding the issue but he called in several times and I spoke to him on the phone. This issue was clear 100% to everyone involved and we were going to allow him to continue wagering with us and exclude him from our bonus program which I have the ability to click a button and the player is prevented from receiving bonuses, and the player begged me to allow him bonuses and stated he would never do what he did again and claimed he didnt know the rules.

Why does this sound so familiar?

It seems as though they valued you as a player, but only up to a point. Should I request copies of the emails?
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
This is so SICK! -Now I am even supposed to have talked to them!?! Bryan, in my own and hopefully your interest, PLEASE DO request copies of the emails they sent and PLEASE also DO get logs of the phonecalls "we have had"! This is now absolutely out of dimensions!! I almost can not believe what is happening here anymore. I am sure this Casino is monitoring this forum! -Andrew or whoever...

They have indeed never allow Roulette for the wagering requirements but by the time I played with them it was NEVER stated that this game would not contribute to the wagering requirements! Also, what is the Casino referring to when they mention "all of their Casinos across their group"? WWV has always claimed they were independent.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I have a copy of their help desk tickets - the correspondence between you and the casino support. It's pretty damning.

From last April 2005
We have reviewed the issue and the redemption was correctly declined because not only did you not meet the wagering requirements you used the bonus money to play ROULETTE. It is 100% clear in our rules that bonus money can not be used to play CRAPS or ROULETTE. Any wagers on CRAPS or ROULETTE using bonus money are null and void and if bonus money is used to play these games the bonus funds will be removed from the account as well as all results of wagers made on these games using bonus money.
If a Player receives a bonus greater than 40% they must wager the deposit plus associated bonus amount THIRTY (30) times (craps and roulette wagers are not included) to qualify for the bonus and the bonus is not for use playing these games.

On past redemptions we did not enforced this part of the rule giving you the benefit of the doubt that you understood the restrictions, however that does not make the rule invalid. You are subject to all the rules and regulations at WorldwideVegas and having been warned that any continued attempt to abuse our bonus system or play games with bonus money that are not within the rules we would take the action we have.


Then you said:

Hello Patrick,

so what is this promotion good for then Play any game you like except Black Jack and if for any reason you are not a winner email us at [email protected] and we will add an additional 50 CASH BACK BONUS up to $500 FREE to your account so you can keep on playing. It nowhere mentions that this one needs to have wagered his deposit 30* in order to be eligible for a claim of this cashback bonus.
Obviously you are not honoring your promotions anymore, even when played under all terms, and I sure enough do not accept any such treatment.


They came back with:

The promotion you are referring to is not the promotion in question. The cash back promotion you are referring to was a 50% cash back not a $50 Cash back promotion. The deposit, bonus and resulting play that you are disputing was a standard deposit and our regular bonus. You deposited $1,000 and lost it, you then took the $500 bonus you received and played roulette making the play null and void. This was not the first time you have done this but it is the last as we have decided to close this account. Clearly you do not grasp that there are rules to be followed and 99.9% of our members have no problem at all following these same rules that you seem to violate every time you come in.

I have reviewed your play and in April the only game you played is roulette. Bonus money is not available for Roulette or craps. If you play Blackjack or slots with your deposit and bonus there is no problem. If you play Blackjack or slots and loose your deposit then you will have earned your bonus and can play, win and cash out. When you play craps or roulette you cannot earn the bonus and when you loose your deposit you do not earn the bonus.

Regards
Patrick
Accounting


And then you said:

I nowhere states that Roulette wagers do disqualify for a bonus. It only states that they do not contribute to the wagering requirements.
The cashback bonus additionally was available during my time of play and I will provide you with the proof for that if we still need to go that far. The bonus got credited into my account and now you are not honoring it anymore by trying to apply a rule to it that stands in no relation to what happened.
I have forfeited my bonusamount and played by all rules, just as I stated before.
I am still hoping for a fair solution here so you can change your rules accordingly and will never hear back from me anymore anywhere.
This solution would be in the best interest of you as well as me, considering the difficulties and pain that these disputes unfortunately bring along for all.
As a gesture of fairness I would also accept it if you return the funds back into my Casino account so I can wager them out.
Please let us avoid this horrible scenario still!


And they came back with:


The rules says; "(craps and roulette wagers are not included) to qualify for the bonus." which means that if you only play craps or roulette there is no way you can qualify for the bonus. In addition you were playing on April 2nd and the Cashback Promo started on April 15th as posted on the site, ref page
You do not have permission to view link Log in or register now.
where it states the time frame;

From now, April 15th, through Tuesday, April 19th, 11:59PM Eastern.

This indicates that it was not in effect at the time you were playing.

If you have information that indicates the promo was in effect prior to that period then please present it and we will give you the Cashback bonus.


So what the hell? Should I post the remainder that lead up to this? Or am I wasting my time?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
By the way, why did you wait a full year to start posting this over here? Just curious.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Here is a message from you that proceeds the ones just posted::

From you:

Hello Jennifer,

could you please explain what this 50 cashback bonus is supposed to be good for then? If I lose, I lose, if I win, I lose as well...??
I of course have lost my deposit and then received the bonus that I gained my winnings from. The same exact thing was totally fine with you before but apparently there seems to be something wrong now.
If you want to change rules then please honor this withdrawal and you will never hear from me again!
I have learned to trust your Casino very well but this now shocks me deeply.
I will try me best to resolve this issue easily and peacefully but will be forced to involve mediator, affiliates and publicity into this matter in case it turns out ugly.
As I said the same exact thing was fine previously and all withdrawals got honored by your Casino. When there was a discepancy you reversed my withdrawal and we have been able to straighten it out fairly and I very much hope we will be able to do this again this time.



So what the hell, Shankwart - are they making this up??
 

mitch

Ueber Meister
Joined
Sep 30, 2004
Location
UK
Schankwart

If the evidence posted by the Meister is accurate then I am disappointed in you and your attempted use of this forum and Bryans reputation in trying to further your illegitimate claims against this casino and at the same time trying to damage this casinos reputation in other players minds.

Can't you see how damaging this is for the ongoing influence of this forum and Bryans attempts to get justice in other cases where it is deserved. You are harming other player/members.

I don't mind your bonus hunting, perfectly legitimate IMO. This behaviour however is indefensible and I am sorry mate unless you come up with a clear apology and promise not to use the forum in this way in the future you should be banned. (You will still have your other forums as compensation)

Mitch
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
"Damning"... "Hell"... Those are evil words! NO Bryan, you are not wasting your time!

These chats indeed took place AFTER I made my questionable withdrawal that they did not honor! This whole correspondence happened AFTER I complained about my non-payment and I was not warned by them at any time before, as WWV is trying to claim.
-God, I am just so glad they did not go as far to make up a chat.....!

What about the "phonecalls" though? Please ask them to provide those to you as well! I have not talked to this Casino a single time ever since I was born but maybe they have communicated with a shadow of mine! :what:


So... Please tell me what term I have broken that would void my winnings?

Bryan, I will supply you with the screenshots pronto that stated that Roulette does not count for wagers. I "unfortunately" can not provide you with a screenshot though that states that Roulette would void any winnings, as they are claiming in their chat. ahem


For now it is time to sleep though.

Good night.
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
mitch said:
Schankwart

If the evidence posted by the Meister is accurate then I am disappointed in you and your attempted use of this forum and Bryans reputation in trying to further your illegitimate claims against this casino and at the same time trying to damage this casinos reputation in other players minds.

Can't you see how damaging this is for the ongoing influence of this forum and Bryans attempts to get justice in other cases where it is deserved. You are harming other player/members.

I don't mind your bonus hunting, perfectly legitimate IMO. This behaviour however is indefensible and I am sorry mate unless you come up with a clear apology and promise not to use the forum in this way in the future you should be banned. (You will still have your other forums as compensation)

Mitch


Hello Mitch,
had these chats indeed taken place before I made the deposit that I gained my winnings from, then I would be busted for real!
These chats however took place after the withdrawal did not get honored by them and I started to complain.

-This is making a BIG difference!



Edit: I need to address one more statement before finally heading to bed:
As I said the same exact thing was fine previously and all withdrawals got honored by your Casino. When there was a discepancy you reversed my withdrawal and we have been able to straighten it out fairly and I very much hope we will be able to do this again this time.

The "discrepancy" that I was referring to came up because I had once miscalculated my fulfilled wagers and accidently cashed out before having reached the wagering requirements of a previous deposit and bonus.
After I contacted th Casino they reversed the balance into my account and this issue was closed nicely this time.
They also allowed me to forfeit my bonus on previous occasions but paid me my winnings, just as per their terms. After I got lucky again however they refused to pay and all details about this issue are explained in this thread.

They simply did not want to pay me anymore as I had "won too much", in their opinion.
 
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Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Er, I still don't see how he's broken their terms and conditions.

Here are their promotional terms and conditions which have been the same since the 12th June 2005 according to their website:

i. When receiving bonuses 40% or less, a player must wager the deposit plus associated bonus amount TWENTY (20) times, to qualify for the bonus.

ii. For bonuses greater than 40% they must wager the deposit plus associated bonus amount THIRTY (30) times (craps and roulette wagers are not included) to qualify for the bonus.

THEY have interpreted the 'craps and roulette wagers are not included' to mean any play on it results in confiscation of winnings, which it certainly DOES NOT.

It is the exact same problem as people have been having with many Playtech's where winnings were confiscated for playing games that did not count towards the wagering requirement, though not totally excluded. Pretty much everyone agreed it was totally wrong for them to do it.

Yes, Schankwart goes completely off topic with his emails and generally talks a load of nonsense - but it doesn't hide the fact that their terms and conditions do not allow them to confiscate his winnings for the way he played.
 
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mitch

Ueber Meister
Joined
Sep 30, 2004
Location
UK
Dirk

You appear to be a savvy player and if what you post about your casino behavior is accurate and you don't lose your control at any time, you should be ahead with your internet play overall.

You are are only doing this however, on the back of Casino bonuses (No other way to win unless you are constantly lucky).

Why do you therefore constantly support dodgy players who are pushing the boundarys of casinos generosity?

The activities of players like Schankwart can only cause casinos to tighten up or remove their bonuses and that will be then the end of your profits.

You happy with that?

Perhaps you are not the winning player you portray yourself to be and this is some sort of revenge posting.

Mitch
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Oh believe me, I lose more often than not :)

My support isn't for any 'dodgy' player, it's just for ANY player that I feel has been wrongly treated by a casino.

You wont get me backing Schankwart or anyone else if I they've not complied with the terms and conditions of the offer, or commited fraudulant behaviour of any kind.

I just plain and simply believe that any player that has complied with the terms and conditions should be paid - simple as. I couldn't care less if bonuses stopped if it means that casinos actually payout their players and the complaints stop.

I've not been paid a few times by casinos for no good reason and I tell you it's not a nice feeling.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
schankwart said:
...
The "discrepancy" that I was referring to came up because I had once miscalculated my fulfilled wagers and accidently cashed out before having reached the wagering requirements of a previous deposit and bonus.
After I contacted th Casino they reversed the balance into my account and this issue was closed nicely this time.
They also allowed me to forfeit my bonus on previous occasions but paid me my winnings, just as per their terms. After I got lucky again however they refused to pay and all details about this issue are explained in this thread.

They simply did not want to pay me anymore as I had "won too much", in their opinion.

This response of yours was to this message from Jennifer



I personally notified you on more than one occasion that if you continued to request redemptions of bonus money without following the rules that we would have to take action. You assured me you would meet bonus rules on future deposits and play and I approved your previous payouts. Now that you continue to attempt to abuse the bonus program you leave us with no choice but to decline the most recent payout request of funds as a result of unearned bonus money. There is nothing more I can do for you at this time as management has elected to close your account and reserves the right to refuse service to anyone for any reason. It just happens in your case it is because of your repeated attempts to abuse our bonus program.

Regards,
Jennifer
Accounting


You were told in January 2005 that Roulette doesn't count. Here is an email they sent you:

I am sorry to inform you that since you didn't play through your deposit
according to our bonus rules you did not qualify for your payout. If
you would like to claim bonuses please make sure and follow our bonus
rules. Roulette wagers do not qualify to be used to play roulette and
though you may use your deposit to play roulette those wagers do not
count towards the wager requirement. In this case you had lost your
deposit without meeting the wager requirement because you played
roulette. The DCEG system is currently unable to determine the
difference between wagers made on roulette and other games and it
activated your bonus even though you did not qualify for it. This is a
flaw in the system and we have either the option of manually qualifying
all bonuses or retroactively removing unqualified bonuses. We always
error in the favor our members and as such most members follow the bonus
rules so we let the system automatically qualify all bonuses and we
remove all play on unqualified bonuses after the fact. DCEG is working
on this issue and soon it will be automatic and we wont have the problem
of unqualified bonuses being activated. In the future please make sure
you have adhered to all our bonus rules before requesting any payout.


They claim that you wrote back to them stating you were unaware of the rules and thought that since the bonus was activated you had earned it and you then wagered some more before cashing out. You claimed you read all of their rules and didn't see where you couldn't play roulette. After going back and forth they told you they'd give you the benefit of the doubt and they paid you.

Later you said, I did the exact same thing previously and all withdrawls got honored." Yeah, duh. They had let you slide before, but enough was enough.

Looking at the series of messages between you and the casino, it seems quite obvious that they had tired of your non-compliance with their rules.

And you didn't answer my question: why have you waited over a year to bring this here?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Yes!

At last BOTH sides of the story have been told.

If this isnt the classic example of why we all now have to play bonuses through 30x+ , then I dont know what is.

You were warned, but you did it again. Count yourself lucky they ever paid you!

Stop wasting forum space that could be used for legitimate player problems.
 

sirius

Dormant account
Joined
Apr 15, 2000
Location
UK
Casinomeister said:
This response of yours was to this message from Jennifer



I personally notified you on more than one occasion that if you continued to request redemptions of bonus money without following the rules that we would have to take action. You assured me you would meet bonus rules on future deposits and play and I approved your previous payouts. Now that you continue to attempt to abuse the bonus program you leave us with no choice but to decline the most recent payout request of funds as a result of unearned bonus money. There is nothing more I can do for you at this time as management has elected to close your account and reserves the right to refuse service to anyone for any reason. It just happens in your case it is because of your repeated attempts to abuse our bonus program.

Regards,
Jennifer
Accounting


You were told in January 2005 that Roulette doesn't count. Here is an email they sent you:

I am sorry to inform you that since you didn't play through your deposit
according to our bonus rules you did not qualify for your payout. If
you would like to claim bonuses please make sure and follow our bonus
rules. Roulette wagers do not qualify to be used to play roulette and
though you may use your deposit to play roulette those wagers do not
count towards the wager requirement
. In this case you had lost your
deposit without meeting the wager requirement because you played
roulette. The DCEG system is currently unable to determine the
difference between wagers made on roulette and other games and it
activated your bonus even though you did not qualify for it. This is a
flaw in the system and we have either the option of manually qualifying
all bonuses or retroactively removing unqualified bonuses. We always
error in the favor our members and as such most members follow the bonus
rules so we let the system automatically qualify all bonuses and we
remove all play on unqualified bonuses after the fact. DCEG is working
on this issue and soon it will be automatic and we wont have the problem
of unqualified bonuses being activated. In the future please make sure
you have adhered to all our bonus rules before requesting any payout.


They claim that you wrote back to them stating you were unaware of the rules and thought that since the bonus was activated you had earned it and you then wagered some more before cashing out. You claimed you read all of their rules and didn't see where you couldn't play roulette. After going back and forth they told you they'd give you the benefit of the doubt and they paid you.

Later you said, I did the exact same thing previously and all withdrawls got honored." Yeah, duh. They had let you slide before, but enough was enough.

Looking at the series of messages between you and the casino, it seems quite obvious that they had tired of your non-compliance with their rules.

And you didn't answer my question: why have you waited over a year to bring this here?

He did nothing wrong in playing roulette. Casinomeister, they didn't say he couldn't play roulette. The play just doesn't count towards the requirements (I've highlighted in red the part that shows this from their response). I think previously he said he mistakenly didn't wager enough on the games that counted before withdrawing and so they reversed the withdrawel and let him continue wagering.
 

phynqster

Experienced Member
Joined
Jul 15, 2004
Location
los angeles, ca
I read that , that he could bet on roulette and craps on his deposit, but not on bonus funds. Remember his discrepincy came from taking a cashback bonus after losing his deposit. Making a couple of bets on roulette and hitting, than cashing out before playing the playthrough, claiming that since he cashed out early he gives up the bonus, but keeps all of the money won from it. Sounds like he thought they were offering a sticky bonus with no playthrough, because of his VIP play.
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
Okay Bryan, I will be straight up honest with you now as you have asked me for the explanation why I did not get this matter to your forum any earlier. I was actually going to post this last night but forgot to do so.

You have been fooled with goofed correspondence before (Cirrus). Though I can not really blame you for that, it has stolen a lot of my faith and I was very anxious that the same would happen with WWV again.
They are also claiming that "I would have been warned before that Roulette would void my winnings", and even that they "would have talked to me on the phone about this (a multiple times)"!
-This is all complete c*** but hard for me to prove. I am just glad that there has not popped up anything (yet) that they manually "put into my mouth".

I am also aware of a dispute with WWV that you have ruled against two other players in the past, though I am positive that those players did not do anything wrong and should have been paid. I basically did not want to take the risk to bring this complex dispute here but the scary threats left me no choice but to warn other players in this well-frequented gambling forum and eventually try to find a solution with my case.
I do not think Bryan is doing a bad job as a watchdog but he should not take for granted what is easily to be faked. I -am- an honest person but Bryan does not believe me anymore. He has however been very good in the past for me already, which I do not forget about either. I just hope that he allows himself a bit more time in the future before hammering me with bad words.
I will try my best possible that he does not need to use those anymore.
-After all noone is perfect however and nor am I.

I would also like to take this opportunity to say that English is not my first language, though I am very familiar with it. I am sometimes putting sentences in an emotion that they are not intended to have, which is why apparently some of my statments might sound a bit odd. If there is anything unclear I am always trying to explain better though.


Back to the payment issue now:
What rule of them did I not obey when Roulette indeed does not count for wagers but does not void any winnings? As posted above I have canceled my bonus a few times before and withdrew my winnings only. -They have NEVER told me that this would not be allowed and nor is it stated in anywhere in their terms.


I also think "Niftys" posts are pretty funny. He is poping into this (and a few other forums every once) when he sees a post of mine, so he can bash it. Other than that she does not do anything and I would suggest her to return her highly valuable comments to the ezboard she is coming from.


WorldWideVegas, I am hoping that this will be resolved soon...
 
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schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
phynqster said:
I read that , that he could bet on roulette and craps on his deposit, but not on bonus funds. Remember his discrepincy came from taking a cashback bonus after losing his deposit. Making a couple of bets on roulette and hitting, than cashing out before playing the playthrough, claiming that since he cashed out early he gives up the bonus, but keeps all of the money won from it. Sounds like he thought they were offering a sticky bonus with no playthrough, because of his VIP play.


This is what it stated in order to be eligible to claim their cashback bonus:


******CASH BACK NOW******
WorldwideVegas is bringing back the CASH BACK program. If you play today and for any reason are not a winner just email [email protected] and we will add an additional 50% CASH BACK BONUS, up to $500 FREE, to your account. You can't beat the CASH BACK program because its the only time you win free cash if you lose.

This promotion excludes Black Jack players. If you play Black Jack our Black Jack game already pays out over 99% so this game does not qualify for our CASH BACK program.

HERE ARE THE DETAILS:
When:
From now, April 15th, through Tuesday, April 19th, 11:59PM Eastern.

How:
To get your 50% CASH BACK BONUS up to $500 FREE -
Just log in, make a deposit, and receive your regular bonus which is also up to $500 FREE automatically added to your account. Play any game you like except Black Jack and if for any reason you are not a winner email us at [email protected] and we will add an additional 50% CASH BACK BONUS up to $500 FREE to your account so you can keep on playing.



This is what it states about the bonus:

2.) Any withdrawal requests made before the bonus rules have been satisfied will result in a forfeit of the bonus amount. All play utilizing bonus money not earned is null and void. The account will be reconciled only through the requested payout and the bonus money will be removed from the payout request.
 

phynqster

Experienced Member
Joined
Jul 15, 2004
Location
los angeles, ca
All play utilizing bonus money not earned is null and void.

How do you understand that line. I see it as since you did not make playthrough on your bonus money all play (winnings) are null and void. You are given bonus money on the stipulation that you make a playthrough. No playthrough no bonus funds, they go hand and hand.
As for waiting a year to post here, why did you also take a year at WOL to post, and when your post got no where there you posted here. Could you please explain what WOL has against you? Also for the record, what I remember from the Cirrus claim I thought it was 50/50 , and you would not budge. But if you remember at the same time you did almost the same thing to me, but dropped the accusations when I showed you the e-mail that you had signed that you agreed to playing without the bonus, but still took the bonus. So remember, when Bryan talks about you conveintlly forgeting certain details, he is not off the mark.
 

schankwart

Banned User - violation of <a href="http://www.ca
Joined
Mar 28, 2003
Location
Colony Gamma
Phynqster, fistly please let me know who you are and what Casino you worked for before??
I have posted on WOL about the WWV issue for the first time last August. Over the couple months before that time I was trying to get this matter resolved discretely with the Casino.

All play utilizing bonus money not earned is null and void.

Why have I "not earned" my bonus when I lost my complete deposit on Roulette? I understand this term as if they will deny any winnings if I, for instance, had received the bonus after having lost my deposit playing Blackjack. WWV have now updated their webpage with the following term, which would indeed cancel my winnings as well:

2. Any withdrawal request made prior to having met wagering requirements will;

a. Result in automatic loss of any unqualified bonus in the account, and

b.Withdrawal requests for winnings resulting from bonus money wagers before meeting these requirements will be declined, and



By the time I played this term was only up in their minds though.
 

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