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World's crappiest casino software - Wagerworks

T

thelawnet

Dormant account
CM Veteran (10yr+)
Joined
Apr 4, 2005
Location
UK
I am really getting pissed off..... Stupid error messages 'You can only play in one window at a time', 'If you are having difficulties press ok', random delays....

Ugh.

Why do big corporations like Virgin use this steaming pile of dung?

I don't mind losing my money, but crappy software that times out every other hand gets my goat.

It's no wonder Hard Rock Casino went over to Playtech.

It has always been slow. It is not a new thing. It has been slow and crappy and error-prone for a couple of years at least.

Why can't Wagerworks develop usable casino software?
 
LOL... I haven't tested Wagerworks for a couple of years - but the reason it has a following is because it is the only online developer licensed to use IGT and other proprietary games which are commonly found in land-based casinos in the US, and perhaps the UK as well.

When I tested it I never had any problems - but that was a long time ago like I said. It would be really sad if they started having big problems like the ones you're experiencing.
 
spearmaster said:
LOL... I haven't tested Wagerworks for a couple of years - but the reason it has a following is because it is the only online developer licensed to use IGT and other proprietary games which are commonly found in land-based casinos in the US, and perhaps the UK as well.

When I tested it I never had any problems - but that was a long time ago like I said. It would be really sad if they started having big problems like the ones you're experiencing.
Click to expand...

It has got a reputation for being slow... Not having a downloadable casino is pretty unusual, and their Flash software does not work well.

The last weird episode:

I got 7,5 against dealer 3. I played hand.

Next hand, 8,3 against dealer Ace. Click no insurance. Software times out.

Click back on lobby - you have a game to resume. Game loads - game is back at the previous 7,5 against 3 hand! It then said 'if you are experiencing problems press ok to continue.'

I had to reload the browser a couple of times to get back to the right hand.

You just don't want to be fighting the software as well as the cards....
 
you can say anything on British TV.

What was that first amendment again?

edit....

and another timeout.... This software really does suck.

The last time I used it, they had a bonus which ran till midnight. But then software was unavailable for two hours and I wasn't able to complete the wagering. They just said 'tough'.
 
thelawnet said:
I am really getting pissed off..... Stupid error messages 'You can only play in one window at a time', 'If you are having difficulties press ok', random delays....

Ugh.

Why do big corporations like Virgin use this steaming pile of dung?

I don't mind losing my money, but crappy software that times out every other hand gets my goat.

It's no wonder Hard Rock Casino went over to Playtech.

It has always been slow. It is not a new thing. It has been slow and crappy and error-prone for a couple of years at least.

Why can't Wagerworks develop usable casino software?
Click to expand...
It is good to know that I am not the only one getting all these error messages.

Wagerworks has not always been slow. I remember a time when I was able to play blackjack at 600 hands/hour at Attheraces Casino. It has gone downhill a lot since then.

It is a pity because it was one of the best non-download software and all the operators were trustworthy.
 
GrandMaster said:
It is good to know that I am not the only one getting all these error messages.

Wagerworks has not always been slow. I remember a time when I was able to play blackjack at 600 hands/hour at Attheraces Casino. It has gone downhill a lot since then.

It is a pity because it was one of the best non-download software and all the operators were trustworthy.
Click to expand...

The operators are still trustworthy....

But I just got another error.
 
btw, just for an indication of speed, I deposited 200 at 9:36 BST, and it's now 10:36, and I have bet only 5,500 at 50/hand.

That's 100 hands in an hour.

You can bet over 1000 hands on RTG.

Even Boss software, which is one of the slowest would be 400+.
 
This thing is really freaking me out now.

Time out, reload, get 10 vs 5, double 'Oops, please reload the page'

Page comes back, I have a different balance and A/3 vs 7.

I think the 10 vs 5 might have been old,, but then I thought the A/3 was as well.

Somebody needs to sort this crap out.
 
And again

And again

And again

The idiot that wrote this shit should find himself a new career.

I am pissed off.

I have lost 1,000.

I am reloading and getting the same old hands again and again.

I am not happy.
 
That was one of the most painful experiences of my life.

2 hours I will never get back.

If you ever feel the temptation to play at one of these casinos I would suggest that you would find it preferable to stab your eyes out with a rusty knife.
 
thelawnet said:
The last weird episode:

I got 7,5 against dealer 3. I played hand.

Next hand, 8,3 against dealer Ace. Click no insurance. Software times out.

Click back on lobby - you have a game to resume. Game loads - game is back at the previous 7,5 against 3 hand! It then said 'if you are experiencing problems press ok to continue.'
Click to expand...
Yep - got all the same error messages. Also had something similar to the above, but playing VP. A game got interrupted when I was holding a pair of aces... only to come back with a different set of cards. I still had a pair of aces but in different positions (I think it was identical to an earlier hand).

If it was a one-off you might cut them some slack, but it's been going on for years (you'd have thought they might prepare for an extra load on their servers when they offer a bonus). A crying shame as the companies using the software are among the most trustworthy out there.
 
Yup, yup! I get the same crap.. The one I get the most is "You can only play one window at a time". Well, that's all I was playing :sniper:

Too bad too, I really like their slots. I also like my sanity though :lolup:
 
I play at Wagerworks regularly, but try to keep as far away from evenings as possible.

6-11pm is a complete joke, with hands taking forever and constantly timing out leading to the software needing refreshing (which then takes another 30 seconds or so to realod).

At off peak times it's totally fine which leads me to believe they haven't got the server power to handle the peak time traffic - which is unbelievable really when you think about it.

I'm also amazed they've managed to get so many big names form the UK betting industry, the people making the decisions for them obviously don't bother to actually play the casino as a normal player would (i.e. peak times).

It's a shame really because they've got some great original games (21+3 and Texas Holdem Shootout to name two), and if it wasn't for the hassle playing at peak times it'd be my favourite software.
 
jenn1381 said:
The one I get the most is "You can only play one window at a time".
Click to expand...

Me too - i thought it was my PC. Obviously not. Shame cos I really like some of the games. I'll send an email to Virgin to pass on though they must already be aware if its this common an issue.
 
I love WagerWorks.
It's one of my facourite software.
They have uncomparable slots.
But the slow software and error message issue are just wasting everything.
"You can only play one window at a time" seems to be one of most known error message in the UK online gambling community.
I also don't understand that such a company can't devellop more than 1 or 2 new games per year.
 
Bugs

I have not tried this yet, and these tales do not inspire me to either!
If the response is only poor during peak times I would tend to agree that the fault is at the casino server or it's connections to the internet. It might be worth finding out where the server is located.
The loading of previous hands is worrying, especially if the correct hand is voided but the bet lost (this should not happen). If the software allows the previous hand to be replayed this is another worry (possibly open to abuse by the clever player!).
I would ask whether there are too many of these wagerworks franchises opening in association with UK betting firms for the servers to cope with.

Flash is now on www.adobe.com, who have taken over macromedia. The latest Flash version is 8, although it seems to give version 7 on the install link. I am getting bogus Flash errors at a couple of MG casinos too, and wonder if a bug in Flash might be at the root of this.

Macromedia supply a flash uninstall tool for the TOTAL removal of Flash rather than installing the upgrade over the top. the advice is to use this tool and then reinstall Flash. There is also a browser setting to prevent the cacheing of web pages in the temporary internet folder. This might explain where the old hands are coming from if an error ocurrs and the casino disconnects.

For IE, under Tools/internet options/general, click on "settings" for temporary internet files. This will probably be on "automatic". To force it to fetch the latest page each time and disable the cache select "every time..." (the top one). Clear the temporary files out, and the history. It might even be worth cleaning out the cookies. Try the casino again in peak time and see if there has been an improvement in the error rates.
 
Software problems

Hi,

Thanks for reporting the problems you have been experiencing with our casino software.

We have relayed your concerns to Wagerworks, our software provider, and they have confirmed that work has started on the issue and the problem has been identified. We are glad to inform you that a fix is coming, and performance will improve very soon.

I'll post again soon when I have more details on exactly when the fix will go live.

Please PM me directly if you experience any other technical problem with Virgin Casino in the meantime.

Josh Morris

Virgin Casino manager

You do not have permission to view link Log in or register now.
 
Josh Morris said:
Hi,

Thanks for reporting the problems you have been experiencing with our casino software.

We have relayed your concerns to Wagerworks, our software provider, and they have confirmed that work has started on the issue and the problem has been identified. We are glad to inform you that a fix is coming, and performance will improve very soon.

I'll post again soon when I have more details on exactly when the fix will go live.

Please PM me directly if you experience any other technical problem with Virgin Casino in the meantime.

Josh Morris

Virgin Casino manager

You do not have permission to view link Log in or register now.
Click to expand...

:thumbsup:
 
Product & Problem Update

Hi all,

As promised, an update on this one:

Wagerworks has now released a new version of their Casino software, with a fix to the problems you reported in this thread.
Our freshly redesigned Virgin Casino site is now live with this new release.

First logs show that peak-time delays have been reduced and session related error prompts/timeout problems have now disappeared. Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.

This is still early days however, so we do rely on your feedback to fully assess the improvement.

Let us know if and how your peak-time experience at Virgin Casino has improved, or if you still encounter any of the problems listed in this thread.

Thanks in advance.

Josh
 
Josh Morris said:
Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.
Click to expand...

Hi Josh,

As I've said allready, I love WagerWorks games but I must say that it is still damn slow.
I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.
I like the new design, you really needed to refresh it.
Why don't you give a open access to the games like BlueSquare instead of asking the e-mail adress ?
I'm asking that because I'm developing a portal and I would like to offer your games in demo mode.

Alex
 
Alexandre said:
I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.
Click to expand...

I get that with Ladbrokes & (used to with) Gaming Club. Some of the speed issues can be down to locations. I'll give Virgin a spin from here later :)
 
elscrabinda said:
I see the fair paytable on JoB 10play at 1 coins has also been 'fixed'. Previously on this denomination you were able to get a decent industry standard full-pay game. Now its got something laughable like a 4% house edge!

I'd happily trade in a fast game for 3.5% percentage points off the house edge!
Click to expand...

It seems to have been changed back to full pay now, thankfully.
 
Having played here since the upgrade I can confirm that its much better although at peak periods you can still get some delay and I did get the one window open error message on one occassion.

I do like the new website design, much better than before.

I would also like to see them offer full pay 10 Play J or B at all coin sizea as per other Wagerworks sites e.g. GetMinted, Paddy Power.

Why do Virgin Casino not offer full pay 10 Play J or B as this is obviously available to them?
 
Video Poker

Thanks for taking a look at the site and I'm very glad to see a few positive comments.

We are updating our video poker suite at Virgin Casino and we will soon have the full WagerWorks selection up on the site. We're working on this now and should have an upgrade in the next week or two.

Thanks again for the feedback and I'll let you know when the games are live.

Josh
 
I also love WagerWorks games & am delighted they are ironing out these annoying bugs! :thumbsup:

Now, if only the casinos would offer some decent ongoing bonus promotions for existing players - I might even play it again one day... :(
 
It looks like the 10 Play J or B Video Poker is only full play at the 1 coin size i.e. 50 per sheet.

A bit rich for my tastes I am afraid.

Its a pity they dont offer full pay J or B at all coin sizes as per other Wagerworks casinos.

Looks like if you wanna play a lower coin size J or B then avoid Virgin
 
Virgin Casino

Hi all,

An update on performance and Video Poker. After considerable work in June and July we feel that we have resolved the game play issues that were reported on this thread. If any of you are still experiencing problems please let me know.

Virgin Casino will also be putting 7 new Video Poker games live on w/c 20th August. Several of you mentioned the fact that we were light on our selection of VP so weve increased our selection of Video Poker games to 9 and will be working with Wager Works on developing new variations.

If youre interested in Slots theres a new Pyramid Slot going live in August and there are some great new games coming in the next few months like Cleopatra, a new version of Wheel of Fortune and a new version of Monopoly.

Thanks for all your feedback and let me know if there is anything else I can help you with.

Josh
 

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