Withdrawal Issues - Looking for Rep

[Jett007]

Hi Everyone

I hope this is in the right place. I am having withdrawal issues with Yukon Gold. Is there a rep here? Risk management literally ignores me although that is where I'm always directed to contact.

Thanks

 

[maxd]

Hello,

Yes, there is a rep here on the forums, and a very good one at that. Please contact @Renee_RA and you’ll want to send a Private Message (PM) regarding your case. Please ensure that you include the necessary details for them to look into your issue. Also, please note that everything moves slower during the holidays and that might be part of the issue here.

On the other hand if you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service.

If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[Jett007]

Thanks Max I appreciate the info! I will reach out to her first and see if it can be resolved. The work you all do on this forum is amazing!