Withdrawal at Trada

[colinsunderland]

and Conor has been on again this afternoon and not commented again, despite being tagged in the thread.
I get it's Christmas and he might not be working, but I find it hard to believe that neither rep has worked since the 20th.

 

[steveh35]

I got slated a year ago on here when VS & Trada were given casinos of the year jointly but we could all see where VS were a year ago with the big fine and the lowering of rtps and reduction in battle prizes and Trada still were not up there, the site was clunky and full of bugs but still they were given the award.

I hope this year there has been more thought put into casino of the year and if no casino is good enough don't give them an award for the sake of having to.

 

[steveh35]

Just in case you are wondering its still pending and withdrawable. Day 10 and counting

 

[Oscar Arnhem]

Just in case you are wondering its still pending and withdrawable. Day 10 and counting

April fool??

 

[The Viking]

Just in case you are wondering its still pending and withdrawable. Day 10 and counting

Thats just not right
I did a few deposits before the holidays
But wont now until i know whats going on @Conor@Trada i know its holidays and all that but still we are talking small bux here

 

[colinsunderland]

Thats just not right
I did a few deposits before the holidays
But wont now until i know whats going on @Conor@Trada i know its holidays and all that but still we are talking small bux here

Conor@Trada
Accredited Casino Representative · From Ireland
Joined Jan 11, 2017
Last seen Today at 10:51 AM

Seems like Aspire customer service is affecting Conor seeing as he still hasn't replied

 

[Luckyscouser45]

Worrying that connor has been on and hasn’t addressed this. I urge people to vote with there wallet/purse and don’t bother with this clip joint sorry but that’s what it’s become plain and simple

 

[goatwack]

Is Conor being held hostage by those Aspire Ass-Clowns or something

Connnnoooorrr

Yooo-hooo

Where are you you little Irish scamp

 

[Steviedoo]

Typical Conor however. The conor I know never responded to any of my concerns regarding my withdrawal problems even when they weren’t on the aspire platform. There were several
of us here with withdrawal problems and their lack of funds in ecopayz, withdrawals were being put back into our accounts even though we had locked the withdrawal. it is not surprising that he’s not responding. He doesn’t respond when there is nothing he can do to help.

 

[thr0b]

Typical Conor however. The conor I know never responded to any of my concerns regarding my withdrawal problems even when they weren’t on the aspire platform. There were several
of us here with withdrawal problems and their lack of funds in ecopayz, withdrawals were being put back into our accounts even though we had locked the withdrawal. it is not surprising that he’s not responding. He doesn’t respond when there is nothing he can do to help.

I disagree. He sorted an issue for me only a couple of weeks ago which he admitted wasn’t directly within his control.

It’s Christmas. Chances are he’s on holiday. I can login to the account I use for work right now to see if anything’s come in, but I’m not going to deal with it until I’m back being paid.

 

[Borgie]

Some comments seem v harsh . Conor seems one of the better reps overall. I hope he will feel able to comment soon.

Yes there are matters that need addressing but we also need to remember its the 2 week xmas period when lots of people are not working and Conor is human .

 

[Luckyscouser45]

Some comments seem v harsh . Conor seems one of the better reps overall. I hope he will feel able to comment soon.

Yes there are matters that need addressing but we also need to remember its the 2 week xmas period when lots of people are not working and Conor is human .

How are the comments harsh how is 10 days acceptable for a withdrawl to be pending? Is that not the behaviour of clip joints?

 

[Borgie]

How are the comments harsh how is 10 days acceptable for a withdrawl to be pending? Is that not the behaviour of clip joints?

I was not referring to that comment and i did say that there are things that need addressing. Conor or ano at trada do need to respond as to why a withdrawal.has been outstanding that long.

However i agree with @danofthewibble

 

[thr0b]

Have live chat given any reason for the continued delay?

 

[colinsunderland]

I disagree. He sorted an issue for me only a couple of weeks ago which he admitted wasn’t directly within his control.

It’s Christmas. Chances are he’s on holiday. I can login to the account I use for work right now to see if anything’s come in, but I’m not going to deal with it until I’m back being paid.

As much as I agree with he might not be at work, there have been plenty of times in the past when both him and Rachel have responded when they haven't been at work. It takes a few seconds to type 'sorry guys, I'm off till xx/xx/xxxx, so can't do anything till then, but will look at the problems as soon as I'm back'.

 

[Steviedoo]

I disagree. He sorted an issue for me only a couple of weeks ago which he admitted wasn’t directly within his control.

It’s Christmas. Chances are he’s on holiday. I can login to the account I use for work right now to see if anything’s come in, but I’m not going to deal with it until I’m back being paid.

You can disagree. Doesn’t change the facts that he ignored my pms and thread posts when needed. And he’s ignoring this problem.

He’s human. Fallible. Like most of us.

 

[Harry_BKK]

We are talking peanuts here, not even that much... GBP80 IIRC.

Let that sink in.... 80 bucks and 10 days pending!!!!

That a Trada CS agent can't just press a few buttons to process that much, shows that Trada is in no way in control of its operations. They are now mere messengers between players and Aspire.

Sad really. Let it carry on like this for a few more weeks and they become the perfect candidate for the "Fall from Grace" award. That would be some drop, from top to bottom in a year!

I hope I am not right but what I am reading lately doesn't fill me with confidence.

 

[steveh35]

Have live chat given any reason for the continued delay?

I was going to contact live chat tonight but after the VS win I can't be arsed I will just see how long it sits there and keep counting the days.

 

[thr0b]

I was going to contact live chat tonight but after the VS win I can't be arsed I will just see how long it sits there and keep counting the days.

I was just wondering if there’s been a technical error along the way and it’s slipped the net.

 

[goatwack]

So I take it Aspire have taken full control then, if it's 10 days and counting

Special

 

[steveh35]

I was just wondering if there’s been a technical error along the way and it’s slipped the net.

I will give it until Monday that gets the new year excuse out of the way.

 

[Playford7]

No excuses here guys, trada and the reps as great as they have been are under the Death Star control now (aspire) sadly the review needs looking at also.
No hard feelings towards the reps as they where active and decent.
But this is now as said just another aspire clipjoint :-(

 

[chriskay]

pff trada was also before a shitty place. i made a self exclusion for 1 or 2 months- long time ago. after the self exclusion exp8ired , i got a email wich stated, i need to go into öovechat to open my account. then they told me, it will stay permanently closed, no comment on why the would do this, i had deposits of total 4000 euro and a huge loss there but i liked them untill that day, maybe a rep can answer me now as this is very rude ! a self exclusion is no reason to make a player perm bann !

 

[steveh35]

Update:
This happened today

notice how the money has been put back into the main site.

I really can't be arsed with finding out why, I don't have the patience to find out.

 

[Steviedoo]

Conor did reply on the other thread if you wanted him to look at it.

 

[colinsunderland]

Update:
This happened today
View attachment 120749

notice how the money has been put back into the main site.

I really can't be arsed with finding out why, I don't have the patience to find out.

I would ask live chat, just to be able to laugh at the irrelevant shite they come out with.

 

[goatwack]

Looks like Asspire's reputation precedes them, and they really are diddling players' winnings

Can this £80 withdrawal reach a full month though? Let's wait and see!

 

[steveh35]

Looks like Asspire's reputation precedes them, and they really are diddling players' winnings

Can this £80 withdrawal reach a full month though? Let's wait and see!

It will just sit there now it's back in my account it's not pending anymore it's just back as playable funds.

 

[goatwack]

Definitely worthy of that 9.8 score then, what with the fast withdrawals and everything

 

[colinsunderland]

It will just sit there now it's back in my account it's not pending anymore it's just back as playable funds.

Go on live chat just for the laugh, seriously, they usually talk absolute rubbish, its funny listening to them. We could all take guesses at what they will say . I'll start with

'Happy Easter Mr H, we returned it to your account as its nearly Christmas and thought you might like another go at losing it'



In all seriousness though, did they not even send an email saying its been returned and why?

 

[ChopleyIOM]

I'll try:

'Unfortunately our systems appear to be suffering from the lesser known Y2K20 bug, which causes all withdrawals of £80 to be returned as playable funds to a player's account. Please be assured we have a 9.8 rating on Casinomeister, which we're sure will make you feel much better. In the meantime, expect your withdrawal to be with you sometime in April.'

 

[colinsunderland]

I just popped onto live chat to ask an unrelated question and got

Currently replying in under 40 minutes

Seriously @Conor@Trada how exactly is 40 minutes for a reply to a 'live' chat better than it was before you moved?

 

[steveh35]

I just went onto live chat please note the wait time

 

[colinsunderland]

haha, at least that proves I wasn't making it up

 

[goatwack]

Looks like Aspire are integrating the staff New Year's party

 

[colinsunderland]

@Conor@Trada why are your excellent live chat still saying you charge fees on deposits?
Are you acting illegally? Or is it Aspire? Or is it just your live chat is the worst in the industry?

I haven't joined yet but was just wondering if there are any deposit fees for UK customers please?

Elaine
no there are only deposit welcome offer and bonuses

yes but are there any fees on deposits

Elaine
yes
sorry yes there is on credit card deposits
2.5%

ok, thank you. even for UK customers?

Elaine
Yes as it is charged by the processing bank

so no fees on skrill or any ewallets?

Elaine
correct
there is not

Elaine
I would suggest Paypal

and just to prove she knows its illegal, and it was Trada chat

 

[steveh35]

and the answer is@

 

[goatwack]

Documents expire? Do they crumble into ash?

 

[thr0b]

Documents expire? Do they crumble into ash?

If they’ve not got your KYC, they won’t process the withdrawal.

I’ve seen elsewhere that they have not necessarily sent the email asking for it. So you enter a loop or you waiting for approval and then waiting for your documents.

 

[goatwack]

If they’ve not got your KYC, they won’t process the withdrawal.

I’ve seen elsewhere that they have not necessarily sent the email asking for it. So you enter a loop or you waiting for approval and then waiting for your documents.

I'd like to think it's the perfect storm of takeover + low staffing/ Christmas/ New Year etc, but their disorganization's really doing them no favours.....10 days and counting only for the W/D to be reversed and playable isn't up to par for a 9.8 casino. I think most people's patience and loyalty's being stretched a bit!

 

[colinsunderland]

and the answer is@

View attachment 120760

Elaine's nuts, thats who I was talking to earlier.
Did you tell her your account is already verified and you had no communication from them? Bet that blew her mind

 

[chriskay]

evry body stop play at trada casino pls. the rtp is shit, the support is retarded in alot way. for example i ask is my account verified they answer with yes your email and phone is verified . so foolish .
next thing is the rtp,

 

[dionysus]

evry body stop play at trada casino pls. the rtp is shit, the support is retarded in alot way. for example i ask is my account verified they answer with yes your email and phone is verified . so foolish .
next thing is the rtp,

please don't

 

[bruinsdude]

To be fair, Trada was once a great casino. I simply wanted, and tried to give them a chance. Almost three weeks I have a very limited number of games to choose from, Conor says that shouldn't be the case. No one from Aspire is helping Conor help me, and this seems to be a pattern. Truth is Conor is at the mercy of these Aspire assclowns the same as we are. They are unable to provide accurate information to players, and seem to do pretty much anything they can to stall a withdrawal. These facts doesn't make them the worst casino out there by a long stretch, but it does however mean that they aren't a 9.8 or even a 5.8 anymore. I have been given wrong information if I am to believe Conor on each contact. From needing to re-verify, to a max cashout of $100.00 on a free spins offer, I have already seen more than enough to convince me that this is no longer the casino for me. There are many options out there. I do however promote and respect Casinomeister, and the rating is bringing the integrity of CM into question. I hope that it is resolved sooner than later as anyone trusting the rating are in for a BIG surprise.

 

[Peluri]

After following this thread You can come only for one conclusion: situation has been changed a lot and fast with Trada. They need to be verified again. 9,8 score is screamingly false! If one would like to turn the tables and keep that score valid then Casinomeister's reputation and integrity should be lowered. You decide; if it's not the casino then it's the rating entity which score should be lower.

 

[me_and_ed]

I am so happy I told Trada to stuff it when they tried to SOW me earlier in the year, saved me all sorts of grief.

 

[dionysus]

Without speaking out of school here, @Casinomeister and @maxd are fully aware of this thread but you need to be cognizant of two things.
One being, both probably have about 100+ things on their plates at year's end
and secondly, while it's all well and good to say the rating need to be changed, ponder it may well be that there's more than one element being worked through for 2020 than just slapping on a new number willy-nilly?

Peace..patiience...faith...things are being sorted in due course...you ALL know the guys better than that, that it isn't dismissed or set aside.

Drawing their attention to the issue? Fantastic.
Banging the drum? Not so much

 

[Borgie]

Without speaking out of school here, @Casinomeister and @maxd are fully aware of this thread but you need to be cognizant of two things.
One being, both probably have about 100+ things on their plates at year's end
and secondly, while it's all well and good to say the rating need to be changed, ponder it may well be that there's more than one element being worked through for 2020 than just slapping on a new number willy-nilly?

Peace..patiience...faith...things are being sorted in due course...you ALL know the guys better than that, that it isn't dismissed or set aside.

Drawing their attention to the issue? Fantastic.
Banging the drum? Not so much

I don't think anyone is saying it must have a new rating right now this minute. However I'm not really sure you can just leave the old rating there until someone gets round to looking at it or until it's can be fully reviewed which could take months.

The rating perhaps needs removing for now with an explanation It's misleading for new people who come here for reassurance about a casino before they deposit.

I totally accept how busy this time of year is for Bryan et al but this is important and i dont think its wrong of people to push for reassurance that a temporary flag be put in place sooner rather than later.

When one sees a withdrawal outstanding for 15 days alarm bells have to ring a little.

Sorry if thats banging the drum.

 

[dionysus]

I don't think anyone is saying it must have a new rating right now this minute. However I'm not really sure you can just leave the old rating there until someone gets round to looking at it or until it's can be fully reviewed which could take months.

The rating perhaps needs removing for now with an explanation It's misleading for new people who come here for reassurance about a casino before they deposit.

I totally accept how busy this time of year is for Bryan et al but this is important and i dont think its wrong of people to push for reassurance that a temporary flag be put in place sooner rather than later.

When one sees a withdrawal outstanding for 15 days alarm bells have to ring a little.

Sorry if thats banging the drum.

I don't think anyone is saying it doesnt need to be addressed; let's set aside this case for the moment.
Trada migrated ..Nov 20th, I believe?
From that they arent due to be tarred and feathered; they have to have the ability and time to fall or rise on their merits.
Looking at previous merits, it's fair to say they're well due the consideration.

Fast forward to this month...a mere 2 weeks after (still December here) where there appears to be concerns of warrant. Okelies.
Members have aired concerns and there's cases on board. Staff are aware of said concerns (they've posted in the threads saying as much).
The big guy himself was away and back and playing catch-up (it falls under his purview, so one of many, many plates to juggle)...add to that year's end huge headaches and cpmbine that with life outside the forum and that brings us to today.

Believe me it's all being looked into. They KNOW what's happening.
That doesnt mean players shouldn't air concerns, flag staff where necessary and point out problems.
Banging the drum is going on about the SAME issue when it's being discussed and addressed as and when able.

 

[dionysus]

FTR, my post has nothing to do with the OP of this thread; it could have easily as been posted in the 'Trada moving to Aspire' thread; it simply was posted here because the ratings change outrage leaked over here
The whole drum-banging thing