Winz vs asa70 (fraudster)

[asa70]

Winz.io refuses to pay me my winnings (208 euro) after I sent them all necessary documents. They keep replying like robots to my emails so my only hope is to post about it here, I am not sure if they even have a representative on this forum. This is what they told me in their emails:

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Please be informed that, after a thorough investigation, we have identified a breach of our P.10 Anti-Fraud Policy in accordance with the terms and conditions outlined in our website You do not have permission to view link Log in or register now. . This violation involves providing incorrect registration data and use the documents of 3rd parties.

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I have not given them any incorrect information about me and I have not used documents that do not belong to me. I have no idea how they reached that conclusion, this is absolutely ridiculous.

 

[Webzcas]

I have changed the title so it is more on topic.

Yes we have a rep for Winz on the forum. Tagging the @Winz.io casino rep in this thread.

 

[sufferinsilence]

I'm starting to see a pattern...

 

[asa70]

I received an email from Winz today, no real answer, just more nonsense...

"Please note that decision to permanently close your account has been made by the management and it is final.
You can request withdrawal of your deposit as an exception, all winnings have been deducted from your account due to Casino's Terms and Conditions violation. It will be confirmed and the account will be closed right after."

I can get back my initial deposit of €100, but the €208 winnings wont be paid out to me for some mysterious reasons. I hope the Winz rep answers here soon, I can't wait to get an explanation for this.

 

[Winz.io casino]

Hello @asa70 ,

I will forward this directly to Head of CS. Can you please PM me your username / email so we can locate this.

Thanks, Winz

 

[maxd]

... I hope the Winz rep answers here soon, I can't wait to get an explanation for this.

The rep has contacted us to discuss your situation, we’ll advise on how to proceed shortly.

- Max

 

[maxd]

@asa70 , the rep has agreed to discuss your case in whatever detail is necessary via our PAB process. As you may know the PAB (Player Arbitration) service is free to all Casinomeister forum members in good standing. You can begin that process here:

Should you wish to proceed please ensure that you have read and will respect the Player Arbitration Policies and Procedures ; failure to comply with the PAB Rules could slow, damage or even cancel your PAB.

We look forward to helping you further once we receive your PAB details.

- Max

 

[maxd]

@asa70 , PAB received and in progress, please consider the Player Arbitration Policies and Procedures to now be in full effect.

- Max

 

[maxd]

FTR: we are now in receipt of sufficient evidence to confirm fraudulent activity involving the OP which means we’ve rejected the OP’s complaint against the casino, decided in favour of the casino, and will now ban the OP from Casinomeister for PAB fraud.

- Max