WinTrillions Casino 5400 EUR Not Being Paid

[Yuxing88]

I won 5400 EURO using their welcome bonus, I played only Slots and fulfilled the wagering requirement.

I tried my luck with GamblingGrumbles and Askgamblers.com - Wintrillions got blacklisted at both sites.

The manager introduced herself in Askgamblers.com Ms. Rheaume and asked me in to send notarized documents to an address.

I sent it and they confirm receiving it but unfortunately except this reply they stopped replying my emails

I have tried to call them couple of time to the +44 UK phone number but only answering machine.

Dear Y,

Thank you for your email. Your documents have now been forwarded to the correct department and we should receive them shortly, please bare with us.

We will get back to you in due course as soon as we have reviewed your documents and your query.

Thank you for your continued patience.

Kind Regards,

 

[coxwel]

At first, welcome to the forum

Sorry that you have such a hard time, Wintrillions (what a stupid name for a casino and certainly a platant lie as their t&c´s are full of max winning clauses, so no trillions though) has already been discussed here and some other places and seems to have predatory terms along with a slow/no - pay attitude.

I would suggest you to read the Pitch-a-Bitch FAQ here on casinomeister and then submit a pab.

Was the outcome of your complaints on gamblinggrumbles and askgamblers that the casino failed to respond or did they provided any other reasons for not paying except for the notarized docs?

 

[gagamel]

From the T&C:

9.If you choose to accept a bonus, a sum equivalent to Thirty Five (35) times the amount of the deposit and (40) times the amount of the bonus must be wagered on Eligible Games within ten (10) days of accepting the bonus.
For example a £$€25 will require wagering of £$€2375. Meaning 35 times 25 (your deposit amount) + 40 times 37.50 (your bonus amount).
10.This Bonus is designed and intended to enhance your enjoyment of our games, therefore we reserve the right to manage how bonuses are used before a player is allowed to cash them in. We may restrict certain types of wagering from contributing to the wagering requirements. Any minimal risk wagering will not be allowed to contribute towards bonus wagering requirements. We will assess any Players deemed to have used minimal risk wagering tactics in order to redeem their bonuses or cash prizes on a case by case basis in order to establish whether their bonuses, cash prizes and any subsequent winnings should be removed from their account and their account terminated.


75x WR and the minimal risk clause are terrible.

 

[Captain Chaos]

Win trillions, eh?

You'd be lucky to win a pound with those t's and c's!

 

[dobbul]

Research 'em first

Little comfort I know (hindsight IS a wonderful thing) but stick to CM accredited casinos. I did my homework on this "SinTrillions" as soon as they appeared; took a free NDB - but never had, nor have any intentions of depositing there whatsoever. That said, I hope you get your winnings.

 

[mrmark21]

Didn't WinTrillions get an award for being the stupidest named casino of 2013? Here we go directly from CM:

"WinTrillionsCasino.com: Win Trillions? Oh, really? (facepalm!) Does anyone at this casino know how much a trillion really is? Probably not. Up until December, they had a term within their terms and conditions that limited their payouts at $10,000 a month. If someone had indeed won a "trillion", it would have taken the casino 8.3 million years to pay out. Someone is not using trillions of their brain cells."

 

[chayton]

That's also the same casino that used to have the term that if you won a progressive jackpot, you had to give them $50K of your winnings.

 

[fire]

This Casino is licensed (eGambling License) by Alderney Gambling Control Commission (AGCC) under the name Ledonford Gaming Services.

You do not have permission to view link Log in or register now.

In your complaint you say that you deposit €300 for €600 bonus (200%). After win big on a €100 spin you reduce the bet to €12 and met the WR. They say that "is one clear situation where bonus funds were used and abused against the spirit of the promotion, blatantly breaching what is stated in the terms and conditions regarding low risk wagering" and "you will receive a full refund for the total amount you deposited into your account of €300, using the Neteller details registered".

Did you at least got you refund?

 

[Yuxing88]

Reducing bets from 10 to 1 or from 100 to 12 is not bonus abuse.

It is up to me how much to bet and as long it is not written in terms it is not bonus abuse.

12 a spin in slots is very risky it is is like 200 a hand in blackjack.

They didn't return anything, my complaint is not in order to get the deposit I wouldn't waste my time on that and I don't believe alderney will help me but listen and repeat the nonsense from the casino although they admit in the forum they are wrong and asked all of a sudden for the extra documents.

There was bonus abuse, it is a pure situation of a casino that refuse to pay only because you won too much.

 

[fire]

Reducing bets from 10 to 1 or from 100 to 12 is not bonus abuse.

It is up to me how much to bet and as long it is not written in terms it is not bonus abuse.

12 a spin in slots is very risky it is is like 200 a hand in blackjack.

They didn't return anything, my complaint is not in order to get the deposit I wouldn't waste my time on that and I don't believe alderney will help me but listen and repeat the nonsense from the casino although they admit in the forum they are wrong and asked all of a sudden for the extra documents.

There was bonus abuse, it is a pure situation of a casino that refuse to pay only because you won too much.

I totally agree with you. And if they consider your play low risk wagering they should be more specific in their T&Cs.

You should PAB it or open a complaint with AGCC.

I would also recommend you to make a copy of their T&Cs in case they chose to change it.

You can read a similar case here: https://www.casinomeister.com/forums/threads/beravek7-vs-fortune-room.61306/

 

[sandtag]

To be honest, betting 100€ with a 600€ bankroll is probably considerd advantage play at almost any given casino (using a bonus that is). Rooting for OP to get his winnings but Im quite certain he wont.

Edit: I the usual maxbet rule is like 10% of the roll up to 25€, BUT if there wasnt a term stating any of this then OP might get his winnings afterall. I agree that 12€ bets isnt low but after a 100€ it just seems fishy, but when there´s no term then OP could act in goodfaith and as such should´ve been paid.

 

[Nifty29]

To be honest, betting 100€ with a 600€ bankroll is probably considerd advantage play at almost any given casino (using a bonus that is). Rooting for OP to get his winnings but Im quite certain he wont.

Edit: I the usual maxbet rule is like 10% of the roll up to 25€, BUT if there wasnt a term stating any of this then OP might get his winnings afterall. I agree that 12€ bets isnt low but after a 100€ it just seems fishy, but when there´s no term then OP could act in goodfaith and as such should´ve been paid.

The casino terms state that they can decide based on their own secret criteria what constitutes bonus abuse.....and confiscate winnings accordingly.(in a nutshell)

Here's the problem:

The OP AGREED TO THAT.

Yup. He did. Yet, now he's complaining because they're doing what he agreed they could do? Sorry.

Crap terms. Crap decision to agree to them.

Technically, the casino is in the right because the term is vague.

Players who allow themselves to be fleeced like this do not deserve sympathy, as they obviously haven't bothered to read and/or understand the terms. It's like being asked to feel sorry for someone who put their hand into a lions cage and had it bitten off. You can't save people from their own stupidity, and nor should we have to make allowances for them.

FWIW, it's pretty obvious what the OP was trying to do here. It would be considered against the bonus rules at just about every casino.....which makes me wonder if that's exactly why the OP tried it at this one, because it didn't set specific limits.

 

[dionysus]

worse, add to your anology, there's even a sign ON the cage stating 'lion MAY bite off hand'

 

[coxwel]

That's also the same casino that used to have the term that if you won a progressive jackpot, you had to give them $50K of your winnings.

Priceless

What bothers me the most, why the hell playtech allows such lowlife outfits to use their software and therefore damage their reputation, this is so wrong. Imo, software providers should show some ethics and instantly suspend operators which have these rip-off progressive terms in their t&c´s .

Anybody still remember class1casino?, they also screwed up as one player hit a jackpot and kept their cut, playtech suspended them and they were history. So this shows that software providers can stop this if they want, but for some reason are way too shy to step in in such cases.

cheers
coxwel

 

[dizze]

The casino terms state that they can decide based on their own secret criteria what constitutes bonus abuse.....and confiscate winnings accordingly.(in a nutshell)

Here's the problem:

The OP AGREED TO THAT.

Yup. He did. Yet, now he's complaining because they're doing what he agreed they could do? Sorry.

Crap terms. Crap decision to agree to them.

Technically, the casino is in the right because the term is vague.

Players who allow themselves to be fleeced like this do not deserve sympathy, as they obviously haven't bothered to read and/or understand the terms. It's like being asked to feel sorry for someone who put their hand into a lions cage and had it bitten off. You can't save people from their own stupidity, and nor should we have to make allowances for them.

FWIW, it's pretty obvious what the OP was trying to do here. It would be considered against the bonus rules at just about every casino.....which makes me wonder if that's exactly why the OP tried it at this one, because it didn't set specific limits.

Your speaking nonsense

By your definition, they have a right to confiscate money from anyone and everyone, should they so choose to do so.

I feel sorry for you if that makes anything better.

You sound like a wintrillions employee lol

 

[Nifty29]

Your speaking nonsense

By your definition, they have a right to confiscate money from anyone and everyone, should they so choose to do so.
I feel sorry for you if that makes anything better.

You sound like a wintrillions employee lol

No.

I'm saying the CASINO said this, and the player AGREED that they could.

I don't agree that they can.....which is why I won't ever play there or at any casino that has such terms.

AFAIC, if the casino has a term that says "If you win too much, we might not pay you at our discretion", and I accept those terms, and don't get paid, then I'm the fool for agreeing to those terms in the first place.

There are two issues here:

1. The casino has crap terms and should be considered rogue

2. The player in question AGREED to and ACCEPTED those terms BEFORE they played.

The two are mutually exclusive. You can agree with one and not the other, and logic dictates that this is the most common sense approach.

Still, your detailed and logical arguments of "Your (sic) speaking nonsense" and "You sound like a wintrillions employee" is very sound and has, I'm sure, given all of us good reason to pause and reflect on how much they have changed the whole perspective of this issue. Thankyou.

 

[chuchu59]

Your speaking nonsense

By your definition, they have a right to confiscate money from anyone and everyone, should they so choose to do so.

I feel sorry for you if that makes anything better.

You sound like a wintrillions employee lol

Not really as you need to agree to those terms before playing. By depositing and playing without seeking any elaboration in writing you placed yourself in a precarious position. Of course the terms are insane but when they come out with the actual terms to deny your winnings you may only disagree with them but you cant say they are wrong as these things are by nature subjective. So it pays to be real careful when playing at a relatively unknown commodity.

 

[chayton]

AFAIC, if the casino has a term that says "If you win too much, we might not pay you at our discretion", and I accept those terms, and don't get paid, then I'm the fool for agreeing to those terms in the first place.

There are two issues here:

1. The casino has crap terms and should be considered rogue

2. The player in question AGREED to and ACCEPTED those terms BEFORE they played.

My sentiments as well.

@ the OP, did you try to PAB?

 

[AndyB-MrGreen]

, please bare with us.

Blimey, that's taking Know Your Customer a bit far...

 

[chuchu59]

Blimey, that's taking Know Your Customer a bit far...

Ah, its just an invitation to the streaking party.

 

[dunover]

This is the classic vague 'FU clause' which has also recently got Fortune Lounge suspended from accreditation.
You would not see this at an accredited site. I must admit it baffles me as to why Alderney of all LGA's doesn't crack down on this kind of cloudy term.
Unfortunately for the OP he signed up there and deposited without checking this fact, and dropping stakes by a factor of 8 from 100 to 12 is most definitely within the parameters of AP or bonus abuse at any site - for example Bet-at explain in detail examples of what they consider bonus abuse and this play falls well within their parameters to take action too.

The casino is right in this case, although their terms definitely need some attention.