On the iPad with my father this evening and hit the free spins bonus on Montezuma, lots of retriggers. 149 spins at x10 in total!
The free spins took over half hour to complete and in total won £562.20. When the free spins were over a message came up 'You have been logged out due to inactivity'
After logging out and logging in again the winnings have not been credit and re-opening Montezuma shows no mention of the win or bonus (iPad and desktop version)
Spoken with a baffled operator at Gala Casino who says they will look into it but the game records show the real money bet was placed but there was no win
Any advice guys
The free spins took over half hour to complete and in total won £562.20. When the free spins were over a message came up 'You have been logged out due to inactivity'
After logging out and logging in again the winnings have not been credit and re-opening Montezuma shows no mention of the win or bonus (iPad and desktop version)
Spoken with a baffled operator at Gala Casino who says they will look into it but the game records show the real money bet was placed but there was no win
Any advice guys