Hi all,
it is not really a complaint I'm posting today, much more just a question.
I won't name the casino, just the facts that happened.
I took a small % slots bonus at a very reputable casino, they are accredited here. I happened to hit the bingo - 100 free spins at 3x, and two re-triggers. After that, I had a balance of $4,400 of off a $100 deposit.
After this big win I still had to wager about $2,000 where only certain slots were allowed. I tried a broad variety of slots, I guess I bet around $3-4,000 more and ended with $4,300 in my account where I decided to request a cashout.
Now the casino cancelled my winnings as I played some spins on an excluded slot (it was AFTER the big win and it was I guess only about 20 spins as I noticed very fast I was playing an excluded slot when I immediately stopped playing it).
I know it was my fault and I know the casino is absolutely right in applying their T&C correctly however I didn't do this to "abuse" or "squeeze" the bonus and there was in fact not a single advantage for me by playing this slot instead of another.
It happened to me as there were about 10 slots allowed to play and this (excluded) slot has a name that is very similar to another (which was included).
Just today am I able to write here what happened as I felt paralized for the last few days about what happened.
I understand the casino is totally correct in his decision but as I just made an honest mistake without bad intentions and without any benefit for me do you think I might have still a chance to get (partially?) paid?
it is not really a complaint I'm posting today, much more just a question.
I won't name the casino, just the facts that happened.
I took a small % slots bonus at a very reputable casino, they are accredited here. I happened to hit the bingo - 100 free spins at 3x, and two re-triggers. After that, I had a balance of $4,400 of off a $100 deposit.
After this big win I still had to wager about $2,000 where only certain slots were allowed. I tried a broad variety of slots, I guess I bet around $3-4,000 more and ended with $4,300 in my account where I decided to request a cashout.
Now the casino cancelled my winnings as I played some spins on an excluded slot (it was AFTER the big win and it was I guess only about 20 spins as I noticed very fast I was playing an excluded slot when I immediately stopped playing it).
I know it was my fault and I know the casino is absolutely right in applying their T&C correctly however I didn't do this to "abuse" or "squeeze" the bonus and there was in fact not a single advantage for me by playing this slot instead of another.
It happened to me as there were about 10 slots allowed to play and this (excluded) slot has a name that is very similar to another (which was included).
Just today am I able to write here what happened as I felt paralized for the last few days about what happened.
I understand the casino is totally correct in his decision but as I just made an honest mistake without bad intentions and without any benefit for me do you think I might have still a chance to get (partially?) paid?