D
Deleted member 25408
Guest
Hello,
I wanted to see if anyone here has had any issues with Winner Casino. I'll describe my issue and I hope any of you can give me any advice here
I got an email on the 3rd of june from Winner Casino, inviting me to participate in a cashback promotion they had where 40% of my net losses would be refunded in cashback.
I played over the period of the cashback promotion and I had net losses of 400 pounds. I then got an email on the 7th of June, the day after the promotion ended, saying '£160 has been placed into your account as part of our cash back promotion.'
I checked my account the next day and there was no cashback in the account. so I emailed customer services and they told me that:
' We have checked the promotion that you have sent and we would like to advise you that this promotion is not valid.'
I thought they may have misunderstood, and explained that the promotion was one that had run last week. I even also forwarded to them the email that I received from them inviting me to the promotion showing them that it was clearly valid because they invited me to it in the first place!
They then replied saying: 'We have checked this promotion and we regret to inform you that you are not eligible for this bonus.'
I'm quite unhappy about this because this is tantamount to lying to me and not at all honouring the spirit of their promotion. If they email me inviting me to a promotion then they shouldn't later say 'oh well you're not actually eligible for it', dont invite me in the first place. And if I think I'm going to get 40% of my losses back then I'm obviously going to be more relaxed about losing a larger amount. Now I have to deal with a 400 pound loss when I was only expecting a 240 pound loss
Any advice would be much appreciated!
I wanted to see if anyone here has had any issues with Winner Casino. I'll describe my issue and I hope any of you can give me any advice here
I got an email on the 3rd of june from Winner Casino, inviting me to participate in a cashback promotion they had where 40% of my net losses would be refunded in cashback.
I played over the period of the cashback promotion and I had net losses of 400 pounds. I then got an email on the 7th of June, the day after the promotion ended, saying '£160 has been placed into your account as part of our cash back promotion.'
I checked my account the next day and there was no cashback in the account. so I emailed customer services and they told me that:
' We have checked the promotion that you have sent and we would like to advise you that this promotion is not valid.'
I thought they may have misunderstood, and explained that the promotion was one that had run last week. I even also forwarded to them the email that I received from them inviting me to the promotion showing them that it was clearly valid because they invited me to it in the first place!
They then replied saying: 'We have checked this promotion and we regret to inform you that you are not eligible for this bonus.'
I'm quite unhappy about this because this is tantamount to lying to me and not at all honouring the spirit of their promotion. If they email me inviting me to a promotion then they shouldn't later say 'oh well you're not actually eligible for it', dont invite me in the first place. And if I think I'm going to get 40% of my losses back then I'm obviously going to be more relaxed about losing a larger amount. Now I have to deal with a 400 pound loss when I was only expecting a 240 pound loss
Any advice would be much appreciated!