So I was playing the William Hill sign up bonus, which is a 100% 80 bonus with 25x wagering requirements. I finished the wagering and cashed out with the intent of playing again next month (they have a monthly 40 euro bonus as well).
A couple of days went by and I started wondering when my money would reach neteller, so I tried to login on my will hill account to see if the money had been sent back or something like that. The login failed with the error message "we could not confirm your details". I immediately sent an email wondering if they had some type of technical errors.
The answer:
"We carry out regular security checks on accounts and your account has been suspended by our Risk Management team pending a review of your account activity."
They also requested that I faxed in my ID and a utility bill.
I sent them the documents and asked if my account would be unlocked now.
Their 2nd answer:
"We are writing to inform you that your account has been permanently closed by our security department because abuse of the bonus scheme involving your account has been detected. Your initial deposit of 80 has been sent back to your Neteller account."
What the hell? I asked them which terms I had broken and they replied:
"Unfortunately our investigation into your activity in William Hill casino has revealed conclusive evidence that you have been abusing our bonus scheme. This is in effect a breech of the terms and conditions which you agreed to when you signed up with William Hill and therefore you account will not be re-opened.
Revealing this information, and giving details of how it was obtained, would compromise the security of our operation."
I asked again and now they quoted this rule in their T&C:
"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".
So basically, if a player wins money the casino can just say that he was using a strategy that they find abusive?
I finished the wagering with blackjack (which is allowed in their T&C)...
What do you think? Do they have the right to confiscate my winnings?
A couple of days went by and I started wondering when my money would reach neteller, so I tried to login on my will hill account to see if the money had been sent back or something like that. The login failed with the error message "we could not confirm your details". I immediately sent an email wondering if they had some type of technical errors.
The answer:
"We carry out regular security checks on accounts and your account has been suspended by our Risk Management team pending a review of your account activity."
They also requested that I faxed in my ID and a utility bill.
I sent them the documents and asked if my account would be unlocked now.
Their 2nd answer:
"We are writing to inform you that your account has been permanently closed by our security department because abuse of the bonus scheme involving your account has been detected. Your initial deposit of 80 has been sent back to your Neteller account."
What the hell? I asked them which terms I had broken and they replied:
"Unfortunately our investigation into your activity in William Hill casino has revealed conclusive evidence that you have been abusing our bonus scheme. This is in effect a breech of the terms and conditions which you agreed to when you signed up with William Hill and therefore you account will not be re-opened.
Revealing this information, and giving details of how it was obtained, would compromise the security of our operation."
I asked again and now they quoted this rule in their T&C:
"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".
So basically, if a player wins money the casino can just say that he was using a strategy that they find abusive?
I finished the wagering with blackjack (which is allowed in their T&C)...
What do you think? Do they have the right to confiscate my winnings?