William Hill Casino Disputed Transactions

Yukka1998

Registered
Joined
Jan 23, 2021
Location
UK
Hi

Thanks for letting me join.

I have some casino transactions on my William Hill account I didn't make.

I played some slots on my Android phone for 20p each. My usual stake.

My statement shows some casino transactions 1 minute later for £8 each.
I am certain I didn't play casino. I have rarely played online casino.

I'm getting the brush off from Hills. They say they have completed their investigation and want documents to reopen my account.

They have not given me any information about what the casino game is I am supposed to have played. All they have said is the transactions were from my usual IP, I'm not sure if they mean device IP or wifi as I was on a public network not my usual one.

I'm guessing there was a software error and sessions have become confused.

Has anyone seen anything like this before? How can I get Hills to investigate properly?

Regards

Yukka
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi

Thanks for letting me join.

I have some casino transactions on my William Hill account I didn't make.

I played some slots on my Android phone for 20p each. My usual stake.

My statement shows some casino transactions 1 minute later for £8 each.
I am certain I didn't play casino. I have rarely played online casino.

I'm getting the brush off from Hills. They say they have completed their investigation and want documents to reopen my account.

They have not given me any information about what the casino game is I am supposed to have played. All they have said is the transactions were from my usual IP, I'm not sure if they mean device IP or wifi as I was on a public network not my usual one.

I'm guessing there was a software error and sessions have become confused.

Has anyone seen anything like this before? How can I get Hills to investigate properly?

Regards

Yukka

You would have to of been logged into your account as well.

They also have not given you the brush off, as they have asked for documents to reopen your account.

Also they will of investigated it properly, you just didn't get the answer you wanted.
 
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