gagamel
Professional smurf hunter
- Joined
- Apr 4, 2012
- Location
- Switzerland
Hi folks
here is a funny story from WH. In the last two month i was a little bit lucky and won some Euros (about 6000) and paid all my wins out. I made all my wins with Blackjack and Baccarat, sometimes with the Live Dealers. Two weeks ago i wanted to play again, but for me there are no Live Dealers and my max. bet for online BJ and Baccarat is now Euro 30 . I asked the support why and got a mail back:
Dear Sascha,
We write further to your recent contact with our Customer Support Team regarding the fact that you are unable to access the Live Games specifically the Live Baccarat in our casino.
William Hill Casino Club reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may choose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
We apologize for any inconvenience that this may cause you and value your on-going custom with William Hill Casino Club.
We appreciate your understanding regarding this matter. Should you have any other queries, please feel free to contact us.
Kind Regards,
Adriana Fernàndez-Ruis
Account Specialist
Well, I played for years WH, sometimes a winner, sometimes a looser. But after that I left. In my opinion it`s not a good way to handle with customers.
here is a funny story from WH. In the last two month i was a little bit lucky and won some Euros (about 6000) and paid all my wins out. I made all my wins with Blackjack and Baccarat, sometimes with the Live Dealers. Two weeks ago i wanted to play again, but for me there are no Live Dealers and my max. bet for online BJ and Baccarat is now Euro 30 . I asked the support why and got a mail back:
Dear Sascha,
We write further to your recent contact with our Customer Support Team regarding the fact that you are unable to access the Live Games specifically the Live Baccarat in our casino.
William Hill Casino Club reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may choose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
We apologize for any inconvenience that this may cause you and value your on-going custom with William Hill Casino Club.
We appreciate your understanding regarding this matter. Should you have any other queries, please feel free to contact us.
Kind Regards,
Adriana Fernàndez-Ruis
Account Specialist
Well, I played for years WH, sometimes a winner, sometimes a looser. But after that I left. In my opinion it`s not a good way to handle with customers.