Tickler66
Dormant account
- Joined
- Jan 24, 2013
- Location
- Merseyside
Hello everyone,
This is my first post so i apologize if this is in the wrong place. I had a quick look around for a similar problem but couldn`t see one. Here is what has happened to me. I`ll try and keep it as short as possible.
A few weeks before Christmas I opened an account with William Hill mainly to bet on the football. I usually do anywhere from £20 - £100 a week in bets. I had previously used many sites but had decided to mainly use William Hill from now on because i had just got their app on my phone and found it pretty easy and quick to use.
Just after Christmas i had about £280 in my account and while browsing the site one night on my pc i had a go of the live roulette. I had hardly ever played it before as i think its boring but i had 30 mins to kill! I was placing seven £1 bets per spin for a while (maybe 15 mins) and got the £20 i had transferred from my sports account up to £100. At this point i tried to transfer it back to my sports account and was told because i had accepted a £5 bonus offer i couldn`t until i had wagered a certain amount (£500 i think it was). The message also said if i kept on trying to transfer the funds, they would be taken off me!! With this in mind and not really wanting to sit up all night i decided to place bets of £25 on black, £25 on red and £1.50 on zero. So, £51.50 per spin equals 10 spins to complete the wager requirements and then i would walk away with a loss having bet on all the numbers. But hey, i was £80 up and just wanted it back into my sports account.
So i go back to the transfer screen and try and transfer it back and get told i still have nearly £300 left to wager!! No way! With the message i had before threatening to remove my funds if i keep trying. Anyway, it was late by now so i decided to try again the following day. Which i did. Only to find i couldn`t log in to my account and that i should contact William Hill to discuss it.
That was 3 weeks ago and after emailing them telling them all of what i have just posted here the only responses i have had from them have been them asking me for my name, address, account name etc. They haven`t once offered an explanation to why its been blocked or why/when i can get my money back. After they asked for the same details for a third time i replied saying that they have all these details and to look in the previous emails i have sent them. Since then (10 days ago) i haven`t heard from them despite emails asking for any updates.
I have, during this time, searched the internet for similar disputes and it would seem they believe me to be `abusing the bonus system`. How can this be? When the bets i was making were losing bets and i ended up losing much more than the £5 bonus they had given me.
?
So, i can understand them having to protect themselves from `bonus abuse` but why not just not allow bets on every number? Or a polite message informing the user that this isn`t allowed?
This may not even be the reason i can`t access my account but i don`t know because they won`t tell me.
What are my options here? Can anybody here help me sort this out? I may have to call them but i`d rather not because i don`t want to be put on hold or passed from person to person before being given a load of bull****
Thanks in advance for any help/advice you can offer
Chris
This is my first post so i apologize if this is in the wrong place. I had a quick look around for a similar problem but couldn`t see one. Here is what has happened to me. I`ll try and keep it as short as possible.
A few weeks before Christmas I opened an account with William Hill mainly to bet on the football. I usually do anywhere from £20 - £100 a week in bets. I had previously used many sites but had decided to mainly use William Hill from now on because i had just got their app on my phone and found it pretty easy and quick to use.
Just after Christmas i had about £280 in my account and while browsing the site one night on my pc i had a go of the live roulette. I had hardly ever played it before as i think its boring but i had 30 mins to kill! I was placing seven £1 bets per spin for a while (maybe 15 mins) and got the £20 i had transferred from my sports account up to £100. At this point i tried to transfer it back to my sports account and was told because i had accepted a £5 bonus offer i couldn`t until i had wagered a certain amount (£500 i think it was). The message also said if i kept on trying to transfer the funds, they would be taken off me!! With this in mind and not really wanting to sit up all night i decided to place bets of £25 on black, £25 on red and £1.50 on zero. So, £51.50 per spin equals 10 spins to complete the wager requirements and then i would walk away with a loss having bet on all the numbers. But hey, i was £80 up and just wanted it back into my sports account.
So i go back to the transfer screen and try and transfer it back and get told i still have nearly £300 left to wager!! No way! With the message i had before threatening to remove my funds if i keep trying. Anyway, it was late by now so i decided to try again the following day. Which i did. Only to find i couldn`t log in to my account and that i should contact William Hill to discuss it.
That was 3 weeks ago and after emailing them telling them all of what i have just posted here the only responses i have had from them have been them asking me for my name, address, account name etc. They haven`t once offered an explanation to why its been blocked or why/when i can get my money back. After they asked for the same details for a third time i replied saying that they have all these details and to look in the previous emails i have sent them. Since then (10 days ago) i haven`t heard from them despite emails asking for any updates.
I have, during this time, searched the internet for similar disputes and it would seem they believe me to be `abusing the bonus system`. How can this be? When the bets i was making were losing bets and i ended up losing much more than the £5 bonus they had given me.
?
So, i can understand them having to protect themselves from `bonus abuse` but why not just not allow bets on every number? Or a polite message informing the user that this isn`t allowed?
This may not even be the reason i can`t access my account but i don`t know because they won`t tell me.
What are my options here? Can anybody here help me sort this out? I may have to call them but i`d rather not because i don`t want to be put on hold or passed from person to person before being given a load of bull****
Thanks in advance for any help/advice you can offer
Chris