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Question William hill blocked account

Discussion in 'Online Casinos' started by Tickler66, Jan 24, 2013.

    Jan 24, 2013
  1. Tickler66

    Tickler66 Dormant account

    Occupation:
    chef
    Location:
    Merseyside
    Hello everyone,

    This is my first post so i apologize if this is in the wrong place. I had a quick look around for a similar problem but couldn`t see one. Here is what has happened to me. I`ll try and keep it as short as possible.

    A few weeks before Christmas I opened an account with William Hill mainly to bet on the football. I usually do anywhere from £20 - £100 a week in bets. I had previously used many sites but had decided to mainly use William Hill from now on because i had just got their app on my phone and found it pretty easy and quick to use.

    Just after Christmas i had about £280 in my account and while browsing the site one night on my pc i had a go of the live roulette. I had hardly ever played it before as i think its boring but i had 30 mins to kill! I was placing seven £1 bets per spin for a while (maybe 15 mins) and got the £20 i had transferred from my sports account up to £100. At this point i tried to transfer it back to my sports account and was told because i had accepted a £5 bonus offer i couldn`t until i had wagered a certain amount (£500 i think it was). The message also said if i kept on trying to transfer the funds, they would be taken off me!! With this in mind and not really wanting to sit up all night i decided to place bets of £25 on black, £25 on red and £1.50 on zero. So, £51.50 per spin equals 10 spins to complete the wager requirements and then i would walk away with a loss having bet on all the numbers. But hey, i was £80 up and just wanted it back into my sports account.

    So i go back to the transfer screen and try and transfer it back and get told i still have nearly £300 left to wager!! No way! With the message i had before threatening to remove my funds if i keep trying. Anyway, it was late by now so i decided to try again the following day. Which i did. Only to find i couldn`t log in to my account and that i should contact William Hill to discuss it.

    That was 3 weeks ago and after emailing them telling them all of what i have just posted here the only responses i have had from them have been them asking me for my name, address, account name etc. They haven`t once offered an explanation to why its been blocked or why/when i can get my money back. After they asked for the same details for a third time i replied saying that they have all these details and to look in the previous emails i have sent them. Since then (10 days ago) i haven`t heard from them despite emails asking for any updates.

    I have, during this time, searched the internet for similar disputes and it would seem they believe me to be `abusing the bonus system`. How can this be? When the bets i was making were losing bets and i ended up losing much more than the £5 bonus they had given me.
    ?
    So, i can understand them having to protect themselves from `bonus abuse` but why not just not allow bets on every number? Or a polite message informing the user that this isn`t allowed?

    This may not even be the reason i can`t access my account but i don`t know because they won`t tell me.

    What are my options here? Can anybody here help me sort this out? I may have to call them but i`d rather not because i don`t want to be put on hold or passed from person to person before being given a load of bull****

    Thanks in advance for any help/advice you can offer

    Chris
     
  2. Jan 25, 2013
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
     
    1 person likes this.
  4. Jan 25, 2013
  5. Tickler66

    Tickler66 Dormant account

    Occupation:
    chef
    Location:
    Merseyside
    Hi,
    Thanks for replying. Yes i understand that i may have broken the rules by covering all the numbers but that still does not allow them to change those rules surely? I would imagine they would be delighted in accepting a losing bet. Also, I had met the wagering requirements. I would have had no problem with them refusing the bet.

    As you say, maybe thats a lesson learned and i will read the T&C`s properly in future. Surely though that freezing the account and keeping my money is a bit harsh! For the sake of £300 odd they want to lose a customer and potential friends of mine when they could have just blocked the bet with a quick explanation and a clear display of the rules.

    Thanks for the input,

    Chris
     

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