On Saturday night, I made a small deposit at WildSlots. Got lucky and made a withdrawal request for £200.
On monday, I received an email asking for a scan of my debit card. Fair enough, I should have realised that it was the first time I'd withdrawn to that particular card, and uploaded a scan.
Then this morning I received an email asking for a scan of my passport, which I have uploaded. Even though I've been verified at WildSlots, CasinoLuck and NextCasino for years now. Why didn't they ask for it on Monday, when they asked for a debit card scan?
I'm assuming they'll wait another few days and then request a proof of address.
All this time the withdrawal is marked as pending and reversible (which I won't be doing)
I know the proper procedure is to contact the CM rep. But I don't want any special treatment.
If this is how they treat their customers now, then everyone should know about it, rather than the rep hurrying things up, just because I'm a CM member.
Another problem was that an old bonus had been left on my account. I don't know if this is also normal now. But I only found out when I tried to make a withdrawal at £250 (my balance was at zero, when I made the deposit and there was no bonus balance when I tried to withdraw). So since it was, like 2am and there was no live chat available. I wagered through it.
On monday, I received an email asking for a scan of my debit card. Fair enough, I should have realised that it was the first time I'd withdrawn to that particular card, and uploaded a scan.
Then this morning I received an email asking for a scan of my passport, which I have uploaded. Even though I've been verified at WildSlots, CasinoLuck and NextCasino for years now. Why didn't they ask for it on Monday, when they asked for a debit card scan?
I'm assuming they'll wait another few days and then request a proof of address.
All this time the withdrawal is marked as pending and reversible (which I won't be doing)
I know the proper procedure is to contact the CM rep. But I don't want any special treatment.
If this is how they treat their customers now, then everyone should know about it, rather than the rep hurrying things up, just because I'm a CM member.
Another problem was that an old bonus had been left on my account. I don't know if this is also normal now. But I only found out when I tried to make a withdrawal at £250 (my balance was at zero, when I made the deposit and there was no bonus balance when I tried to withdraw). So since it was, like 2am and there was no live chat available. I wagered through it.
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