Does Ecogra service still exist? Made a complaint with them more than a month ago.
Received a confirmation email same day:
Dear xxxxx,
I appreciate the effort you have made to contact eCOGRA and explain your predicament. I will contact the customer service team at Golden Riviera to follow up on your query today.
At this time I would like to ask that you adhere to our dispute mediation rule – “We ask that you do not place posts regarding the complaint on any forums nor should you seek assistance from another third party service while we work your case. Either of these will result in the immediate termination of our assistance.” Once your dispute has been resolved please feel free to post any comments you may have in connection with this query.
Kind Regards,
Tex
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Now wait , wait and wait. Nothing happens. Wrote to them
several times- no response.
Received a confirmation email same day:
Dear xxxxx,
I appreciate the effort you have made to contact eCOGRA and explain your predicament. I will contact the customer service team at Golden Riviera to follow up on your query today.
At this time I would like to ask that you adhere to our dispute mediation rule – “We ask that you do not place posts regarding the complaint on any forums nor should you seek assistance from another third party service while we work your case. Either of these will result in the immediate termination of our assistance.” Once your dispute has been resolved please feel free to post any comments you may have in connection with this query.
Kind Regards,
Tex
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Now wait , wait and wait. Nothing happens. Wrote to them
several times- no response.