Why Golden Riviera Casino not listed yet in Rogue section?! Forcing bonus!

[Markus_Demon]

This casino has the habbit of forcing bonus with high WR on accounts without asking the permission (which by itself is a type of scam by golden riviera casino) from players and deny the requests for removing it... even i didnt yet began to play..



Me: tell me once u take out

Christiana: The *** bonus will not be taken out . We just added this account to non bonus list for the future

Me: i assume no wr required for it

Christiana: I wish I could tell you that but yes it is a bonus and you will have to meet the wagering requirements as usual

Christiana: Good news is the account will no longer receive a bonus from now on

Me: well stop wasting my time plz.. takee the bonus out i didnt asked for it




Now the moral of this history is that this casino does not complain with rules here at all and still listed as trusted...

Their Rep not answering to pm's too...

 

[vinylweatherman]

This has already happened before, and it DOES quite clearly breach the rules for accreditation.

The rep got involved, and tried to play this down as a "misunderstanding".


This should NOT have happened again, yet it has.

Time to PAB so that the full story can be thoroughly investigated (again).


From the standards:-

Operational Standards

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.

 

[Nifty29]

This casino has the habbit of forcing bonus with high WR on accounts without asking the permission (which by itself is a type of scam by golden riviera casino) from players and deny the requests for removing it... even i didnt yet began to play..



Me: tell me once u take out

Christiana: The *** bonus will not be taken out . We just added this account to non bonus list for the future

Me: i assume no wr required for it

Christiana: I wish I could tell you that but yes it is a bonus and you will have to meet the wagering requirements as usual

Christiana: Good news is the account will no longer receive a bonus from now on

Me: well stop wasting my time plz.. takee the bonus out i didnt asked for it




Now the moral of this history is that this casino does not complain with rules here at all and still listed as trusted...

Their Rep not answering to pm's too...

You obviously have a legitimate gripe, but you are going about it TOTALLY the wrong way.

You've been around long enough to know the proper way to post and/or submit a complaint about an accredited casino.

Throwing words like "rogue" and "scam" around like a two year old throwing a tantrum is a great way to have either Max or the casino refuse to handle your complaint, and at the very least it does nothing for your chances if they accept it.

You say the rep hasn't responded. Did you allow up to 48 hours? Did you read the guidelines for posting complaints?

As I said, on the face of it you have a solid case, but ranting on and throwing accusations around just harms your chances of a successful outcome.