Why Give Contact Info To Support When Already Resolved?

[WonderingSpirit]

.... why online support at some casinos always asks for my username and email adress after I have asked my question, when I already had to enter username and emailadress before initiating the chat window.

 

[ballysdb]

Don't know, but I've wondered that myself.

 

[CasinoMac]

.... why online support at some casinos always asks for my username and email adress after I have asked my question, when I already had to enter username and emailadress before initiating the chat window.

Maybe they need just to confirm it?

 

[PaaskeDenmark]

Its normal security standard, they also normal ask You some personal questions, like adress etc. in cases where its regarding money matters etc.
Only to protect us players


By the way anyone who knows how long it takes before Casinomeister gets back to You? if i have posted in "post a bitch" , i also tried pm. Just because i am really frustrated about a slot error at casino share, almost 2 half week since now the error , and nothing from microgaming i really want to post my thing for everyone. As it happened on the new slot Fredrick, where it didnt retrigger 20 new freespins twice for me, despite i hit 3 scatters twice in the 20 freespins firstly triggered, and i was betting with 4,20 (x3 in freespins) So quite frustrated, as nothing is happening

 

[KasinoKing]

By the way anyone who knows how long it takes before Casinomeister gets back to You? if i have posted in "post a bitch" , i also tried pm. Just because i am really frustrated about a slot error at casino share, almost 2 half week since now the error , and nothing from microgaming i really want to post my thing for everyone. As it happened on the new slot Fredrick, where it didnt retrigger 20 new freespins twice for me, despite i hit 3 scatters twice in the 20 freespins firstly triggered, and i was betting with 4,20 (x3 in freespins) So quite frustrated, as nothing is happening

Give CM time - they will get back to you, but they don't work 24/7!

I've not played this new game yet, but it clearly states in the rules that re-triggers do occur.
The problem with Microgaming though is that Playcheck does not show the results of each of your free-spins, so it may be impossible to prove what you saw.

I hope you get the right result here, in the meantime please be patient!

Welcome to the best casino forum on the net!
KK

 

[PaaskeDenmark]

Thank you

Yes sorry about it hehe, i am no a man of patience any more hehe.
I know they dont work 24/7 here, But they are brilliant here, and YES this is no doubt the best place on the internet :notworthy

I just feel like everyone is shutting me down in the case, so hoping casinomeister can help me out

Reason is also that suddenly i cant recieve emails from casino share anymore, despite live chat has proved they have sent me emails. Also where microgaming had attached a text file etc. i had to look at, i also contacted them and no reply.

But hopefully they can come to the bottom of this, as they should be able to see the proof in the gamelog.

PS my reply was not about Casino Meister at all, i have respect for their work here, it was meant for my case

Thank you for Your post

Ill wait and hope for the best

 

[slots23]

.... why online support at some casinos always asks for my username and email adress

Not only casino site but most site often ask username and email address for security purposes.