Hey all,
Just posting here to see if anyone has any info or reasoning behind this well known British sportsbooks decision not to pay back onto a Mastercard.
I think it may be a common thing though but not too sure, I have only seen it with this company.
Basically they take the money from the Mastercard but dont pay back onto it. I read their T&C's and it does state that they dont pay back onto "international mastercards", which is fine for me because I am registered in the UK, and am down on their system as having sent in the documents to prove residence. So why not payout????
When I phoned them up, they say the system isnt allowing me to pay back to your card. I ask why, they say its because its recognising it as an international card, i say look at my address details on the system (which are verified), he comes back "after speaking to his manager" and says he cant do anything about it. He advises I phone Mastercard. I do this, and they say they allow refunds back onto cards, no restrictions.
They offer either direct bank payment or cheque as alternate options. I chose cheque and was supposed to receive within 10 days (although on site one page says cheque sent 2 business days after request processed and another page says between 7-10 days), got after 17th day after a couple of follow up calls, also got a 10 free credit which was nice of them.
But it all stems from the fact they dont pay back to card, they paid back to my old VISA card not a prob, but not Mastercard.
Any ideas???
PS Sportsbook is William Hill
Just posting here to see if anyone has any info or reasoning behind this well known British sportsbooks decision not to pay back onto a Mastercard.
I think it may be a common thing though but not too sure, I have only seen it with this company.
Basically they take the money from the Mastercard but dont pay back onto it. I read their T&C's and it does state that they dont pay back onto "international mastercards", which is fine for me because I am registered in the UK, and am down on their system as having sent in the documents to prove residence. So why not payout????
When I phoned them up, they say the system isnt allowing me to pay back to your card. I ask why, they say its because its recognising it as an international card, i say look at my address details on the system (which are verified), he comes back "after speaking to his manager" and says he cant do anything about it. He advises I phone Mastercard. I do this, and they say they allow refunds back onto cards, no restrictions.
They offer either direct bank payment or cheque as alternate options. I chose cheque and was supposed to receive within 10 days (although on site one page says cheque sent 2 business days after request processed and another page says between 7-10 days), got after 17th day after a couple of follow up calls, also got a 10 free credit which was nice of them.
But it all stems from the fact they dont pay back to card, they paid back to my old VISA card not a prob, but not Mastercard.
Any ideas???
PS Sportsbook is William Hill