An accredited casino's rep should be able to handle these issues. If not, why are they a rep?I tried Andrew but he told me he doesn't deal with existing player issues. I need to be able to contact someone who can sort this out ASAP. I keep getting told different excuses from different reps about the delay.
An accredited casino's rep should be able to handle these issues. If not, why are they a rep?
That's exactly what I was thinking
I have alerted CM about this.
I tried Andrew but he told me he doesn't deal with existing player issues. I need to be able to contact someone who can sort this out ASAP. I keep getting told different excuses from different reps about the delay.
That's odd. I'll find out what's going on here.
I keep getting told different excuses from different reps about the delay.
I tried Andrew but he told me he doesn't deal with existing player issues
The issue is apparently the utility bill. I explained to 3 different reps that the utilities are in my landlords name so I sent 3 other government issued docs with my address on them . I was told my documents were approved and I would be in the queue to be Friday. Twice on Friday told I was in the queue to be paid today then on Friday night told the date on my utility bill was blurry. I resent again then today I was told the whole bill (with my name visible) wasn't in the photo.The old "10 day pending trick" I suspect.
It happened to me, and they will lie their way out of it.
You seem to have all the symptoms
Diagnostic test:-
Check your account "Cashcheck" history to see if withdrawal is still shown as "pending" long after it would normally have moved to "in progress".
On day 11 (that's working days), it will move to "in progress" of it's own accord whether or not you have gotten anywhere with CS or Andrew, and should be paid by day 12 (Instantly showing if eWallet, might take a couple more days if bank account or card.
If you win again, your bonus offers will vanish.
It appears to be something that happens to players who win and end up ahead overall, ones the casino feels are "unprofitable" over the long term.
Voting with one's wallet is the best option, unless you are prepared to tough it out for 10 days each time you withdraw.
They pulled out of the UK, so no longer a concern for me.
That's odd. I'll find out what's going on here.
Still going around in circles. I've now sent the utility bill 6 times and explained to 5 different reps that the utilities are in my landlords name and that's why I sent 3 other government issued documents with address on them. I just keep,being to.d "your utility had been rejected please resend and make sure it's less than 3 months old" They also don't seem to understand that I was told last Thursday all my documents were approved and I'd be paid the next day. They also can't keep their story straight when attempting to bullshit their way through for the reason for the delay. If they can't afford to pay why not just say so? I'm sure we can come to some arrangement.