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Slow Pay Who do I contact about JackpotCity taking too long to process a withdrawal?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by paulyt, Oct 28, 2016.

    Oct 28, 2016
  1. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    I tried Andrew but he told me he doesn't deal with existing player issues. I need to be able to contact someone who can sort this out ASAP. I keep getting told different excuses from different reps about the delay.
     
  2. Oct 28, 2016
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    An accredited casino's rep should be able to handle these issues. If not, why are they a rep? :what:
     
  4. Oct 28, 2016
  5. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    That's exactly what I was thinking
     
  6. Oct 28, 2016
  7. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I have alerted CM about this.
     
  8. Oct 28, 2016
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I also reported post. Even when reps are affiliate account managers, they are supposed to be able to handle player issues.
     
  10. Oct 28, 2016
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That's odd. I'll find out what's going on here.
     
  12. Oct 28, 2016
  13. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Thanks, I'm starting to get really concerned they're doing anything to delay. As I mentioned I keep getting told different things by different people.
     
  14. Oct 29, 2016
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The old "10 day pending trick" I suspect.

    It happened to me, and they will lie their way out of it.

    You seem to have all the symptoms;)


    Diagnostic test:-

    Check your account "Cashcheck" history to see if withdrawal is still shown as "pending" long after it would normally have moved to "in progress".

    On day 11 (that's working days), it will move to "in progress" of it's own accord whether or not you have gotten anywhere with CS or Andrew, and should be paid by day 12 (Instantly showing if eWallet, might take a couple more days if bank account or card.


    If you win again, your bonus offers will vanish.

    It appears to be something that happens to players who win and end up ahead overall, ones the casino feels are "unprofitable" over the long term.


    Voting with one's wallet is the best option, unless you are prepared to tough it out for 10 days each time you withdraw.

    They pulled out of the UK, so no longer a concern for me.
     
    1 person likes this.
  16. Oct 31, 2016
  17. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    The issue is apparently the utility bill. I explained to 3 different reps that the utilities are in my landlords name so I sent 3 other government issued docs with my address on them . I was told my documents were approved and I would be in the queue to be Friday. Twice on Friday told I was in the queue to be paid today then on Friday night told the date on my utility bill was blurry. I resent again then today I was told the whole bill (with my name visible) wasn't in the photo.

    Funny thing is I was given the utility bill date being blurry excuse before I even sent it the first time...

    Also, I'm not told any of these things about the bill unless I go in to live chat...

    Any luck?
     
  18. Oct 31, 2016
  19. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Still going around in circles. I've now sent the utility bill 6 times and explained to 5 different reps that the utilities are in my landlords name and that's why I sent 3 other government issued documents with address on them. I just keep,being to.d "your utility had been rejected please resend and make sure it's less than 3 months old" They also don't seem to understand that I was told last Thursday all my documents were approved and I'd be paid the next day. They also can't keep their story straight when attempting to bullshit their way through for the reason for the delay. If they can't afford to pay why not just say so? I'm sure we can come to some arrangement.
     
  20. Oct 31, 2016
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's the bullshitting excuses that give the game away, especially when they are able to see that the date is "blurry" even before you have sent it!! They are simply sending out meaningless template excuses that are common reasons for rejecting a bill, but this is hiding the real reason for the problem. They could simply be buying time so that it appears the delay is down to you needing to send in better quality documents, which gets them off the hook for deliberately stalling your payment so that they can carry out an investigation into some aspect of your account or your play.
     
  22. Oct 31, 2016
  23. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    This has been sorted, not sure if it was due to the letter of demand a lawyer gave me to give me them or just a coincidence. Either way, I'm glad it's all over.
     

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