vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I have just encountered a problem with GNUF. I am platinum VIP and get regular promotions via a VIP calendar. This has been working fine until today.
I did the obvious and clicked "contact us" in the lobby, and found a page with EVERY SINGLE field for contact options a blank.
I thus used internal "casino mail" to send a query, but this function is often unreliable with MGS casinos in general, so i decided to follow this up with the rep.
Off to the accredited section where they are listed, and clicked on "casino rep". I was met with "dormant account", and a flurry of "what's going on" visitor messages ending in May this year. Seems there is no new rep, and no contact us information from the casino side.
What should have been a simple and straight forward support query has turned into a marathon exercise likely to eat up the rest of the evening, very disappointing
Could be one less casino on my hard drive at the end of the year.
The rarity of problems with GNUF means this is the first time I have noticed what seems to have been a problem since the spring.
If this was 32Red for example, in the time taken to write this I would have been on the phone, or live chat, and would probably be back playing by now after the problem got fixed. I now have time to kill waiting for a reply from a casino mail, which may or may not happen, with the only way to follow up being another email. The promo in question runs for 5 more hours.
Had there been a non dormant rep, they would have had this summary by PM.
Granted, the original rep may have moved on, but surely by now a new one should have been appointed, and registered with Bryan as the new point of contact.
Looking on the positive, past performance has meant I only encountered this issue now, some 7 months after the old rep departed. My only email contact previously has been sending in documents, which all went smoothly.
I did the obvious and clicked "contact us" in the lobby, and found a page with EVERY SINGLE field for contact options a blank.
I thus used internal "casino mail" to send a query, but this function is often unreliable with MGS casinos in general, so i decided to follow this up with the rep.
Off to the accredited section where they are listed, and clicked on "casino rep". I was met with "dormant account", and a flurry of "what's going on" visitor messages ending in May this year. Seems there is no new rep, and no contact us information from the casino side.
What should have been a simple and straight forward support query has turned into a marathon exercise likely to eat up the rest of the evening, very disappointing
Could be one less casino on my hard drive at the end of the year.
The rarity of problems with GNUF means this is the first time I have noticed what seems to have been a problem since the spring.
If this was 32Red for example, in the time taken to write this I would have been on the phone, or live chat, and would probably be back playing by now after the problem got fixed. I now have time to kill waiting for a reply from a casino mail, which may or may not happen, with the only way to follow up being another email. The promo in question runs for 5 more hours.
Had there been a non dormant rep, they would have had this summary by PM.
Granted, the original rep may have moved on, but surely by now a new one should have been appointed, and registered with Bryan as the new point of contact.
Looking on the positive, past performance has meant I only encountered this issue now, some 7 months after the old rep departed. My only email contact previously has been sending in documents, which all went smoothly.