What Happens to......?????

[Tdoggy]

So what happens to the people that get screwed and everyone just forgets about????? Funny how I sent E-mail after e-mail and fought and fought and even asked the Casinomesiter for his help and then was just eventually forgotten about????? The Casino just gets away with not paying the player and life goes on?????

 

[Bruce Hamilton]

The casino may have gotten away without paying you, but that thread is still here in the archives somewhere for other potential customers to find. Negative comments in message boards haunt them for many years, so you may still get the last laugh... Just not your ca$h.

 

[The Dude]

So what happens to the people that get screwed and everyone just forgets about????? Funny how I sent E-mail after e-mail and fought and fought and even asked the Casinomesiter for his help and then was just eventually forgotten about????? The Casino just gets away with not paying the player and life goes on?????

What the heck are you talking about? No one forgot about you. You had a claim you wanted me to present to Montana - but it was more or less bogus. I'm not wasting my time with this.

If you sign up at a casino, please read the T&Cs - that's your responsibility. If you do not agree to their terms, then don't play there. If they enforce any clauses in their T&Cs that you don't like, that's tough titty since you chose to play there. If you are dealing with casinos that haven't had the best track record, then "buyer beware".

You received your deposits back so it's even-steven. I did a hell of a lot on my end getting things straight. Don't come here acting all innocent as if you don't know what I'm talking about or nothing was up.

 

[Tdoggy]

what???

Even-Steven??? You call getting my deposit back but losing my 900 in winnigs even? That doesn't sound fair to me And a bogus claim? What are you kidding me? I sent you a chat script in which the casino was going to rip off but yet another customer!!! You call that bogus??? ha ha ha Funny
I appreciate all your help in the issue but come on don't call my claim bogus when it was not. And I did read the T and C. And even talked to live support and asked them if I could be a new player at this casino since I did have an account with 5 Roses already. The only thing bogus here is the Casino!!!

Bruce is right at least this will help with other people not getting ripped off. Glad he didn't jump all over me like the Casinomeister did. That reminds me who pays you again? Lets' be fair now...

 

[The Dude]

Even-Steven??? You call getting my deposit back but losing my 900 in winnigs even? That doesn't sound fair to me And a bogus claim? What are you kidding me? I sent you a chat script in which the casino was going to rip off but yet another customer!!! You call that bogus??? ha ha ha Funny
I appreciate all your help in the issue but come on don't call my claim bogus when it was not. And I did read the T and C. And even talked to live support and asked them if I could be a new player at this casino since I did have an account with 5 Roses already. The only thing bogus here is the Casino!!!

Bruce is right at least this will help with other people not getting ripped off. Glad he didn't jump all over me like the Casinomeister did. That reminds me who pays you again? Lets' be fair now...

You gave me a chat script that belonged to someone else. I was under the impression that this was yours when I contacted both RTG and Montana about this. This chat seesion was "Donna's" not yours.

Montana Disputes initially ruled in the casino's favor. I have no less then 10 emails to RTG and Montana concerning your situation, I even spoke to them in person about this. All this even though you provided no emails to support your claim. You just had what they told you over the phone. So what am I supposed to do with this? Lest we forget, in the past I have convinced Montana to overturn their rulings when I have come up with additional evidence to support the player.

You should have known better to not rely on phone conversations. You should have had everything in writing. You got your deposit back, so yeah it's even steven. They didn't get your money - you didn't get theirs.

What I don't appreciate is you coming here acting like you and soooooo many other players are ripped off and forgotten about. I don't need this shit.

I also don't like the off-handed comment "That reminds me who pays you again?" That's a bit out of line. I spend a hell of a lot of time assisting people for diddly squat, and you know this.

 

[Tdoggy]

ok

Ok the chat scipt I sent you was proof that this casino would pull the same scam they pulled on me to this other person. I sent it to you as proof to show Montana that this casino was indeed frauding players. It is 100% proof that this casino is a crook. Thats what I was proving and did with this chat script. Now I did make the mistake of taking the word of "their" customer serice people on the phone. But come on what am i supposed to do record every single conversation that I have with an olnline casino's customer service department? Now is that fair? Of course not. These guys robbed me and there is no doubt about it. It's amazing how you can say that they didn't take any money from me. Do you forget that I took my time to play and meet their terms and conditions and won 900 dollars? You must be really rich and think that winning 900 bucks is a joke. Because you keep saying that they didn't take anything from me and I didn't take anything from them and thats fair! Them not paying me the money that I made there is not fair. That was my winnings and they just get away with it because they're bogus!


And don't say they are not scam artists! They didn't even give me my deposit back until you got on them! How bad is that????

And other players have been ripped off and forgotten about. Many other people. How many times have we read on this site alone that someone plays at one of these "Curran" casinos and wins and never gets paid! Many, Many times! And what happens...nothing....they don't get paid....they're forgotten about....never see a dime....

You call me wanting the money I won fair and square shit? 900 in winnings shit?

Now I appreciate all the help you gave me. I appreciate you getting my 100 dollar deposit back. That was very kind of you. But don't call my other 900 that I didn't get paid shit. Not fair at all....

 

[Bruce Hamilton]

Tdoggy, you need to take a breath and chill before you get a 14 day hiatus.

 

[Tdoggy]

lol

not easy to chill when you don't get paid your 900 in winnigs and then someone calls it shit!

 

[The Dude]

Here's the deal: if I'm going to approach a software provider or casino operator with a player problem that has already been looked at and ruled on, I need some black and white concrete evidence or it ain't gonna fly. I did not have this from you. And yes, I still believe that anything agreed to over the phone needs to be confirmed in writing. That is a normal business procedure, and I'm sure most people do this even when calling up your phone company with a question about your phone bill.

Consider this as a lesson learned. Always - always get things in writing.

And even though you spent a lot of time working on getting this $900, it was negated by the casino implementing their terms and conditions. Nothing I can do about that. To imply that it's just chump change to me because I'm so "rich" is coming from left field. $900 could put a pretty good dent in my wish list. If I were rich, I wouldn't have a wish list.

Think what you must, but you can't believe everything that you read in the forums. Many players who have bitched and moaned about the Crystal Palace casinos (I said many - not all) had breached the casinos' terms and conditions. Many of these players are venting. If these players feel that they are 100% right, they need to contact Montana Disputes. If they have a problem with that - then they can always contact me.

 

[tim5ny]

not easy to chill when you don't get paid your 900 in winnigs and then someone calls it shit!

I think the "shit" that Meister was referring to is when people assume why they didn't get paid is because he didn't try hard enough. He wasn't saying that your $900.00 wasn't worth the effort. Don't lose sight of who the bad guys are here.... and Bryan is not one of them.

 

[Tdoggy]

ok but...

Contact Montana who is paid by who? Come on everyone knows RTG pays them. Are they really 100% fair. I doubt that. And your saying that everyone has a recorder and records even their calls to phone companies? That is reaching. And I did live up to their terms and conditions. At the time that I played there, there was nothing stated about playing at 5 Roses casino and then playing at their casino and them being linked with 5 Roses and that you would not be considered a new player there because you had played at 5 Roses casino in the past. I called them and asked them if they were linked to any other casions and they told me they use to be 5 Roses. I said ok well I have an account there and they stated that wouldn't be a problem and that I would in fact be considered a new player and have no problems here and even get the new sign up bonus because this was a new casino. I deposited and they added the bonus and I met there T and C and they scrwed me in the end. What if I had lost? I guarantee they keep my deposit. It was a no lose situation for them because they're crooks!

Ok here is a good point for you. I went to their live support and recorded a conversation and sent it to you. How come that is not as good as a phone converstaion? Should we all not pay attention to what their live customer service reps say? Should we ignore that? Or not even bother with that?

I proved in my conversation that this casino was more than willing to screw this person "Donna" over Isn't that enough proof? What else does Montana want? Do you want me to have this person make a deposit then collect the "new sign up offer bonus" and play and then cash in and be screwed over? Would that do it? Would I then get paid because I proved that this casino once again used the same scam on someone else?

 

[spearmaster]

Tdoggy -

Proof of some other player's events is NOT proof of your own. You can either prove what happened to you, or you can abide by Montana's decision.

I think you owe Casinomeister an apology. And consider yourself lucky that I apparently still don't have access to the vacation giveaway button.

 

[Tdoggy]

not saying....

Don't think he is a bad guy at all. But didn't like his response to my post. 900 is alot of money. And if he didn't get paid he wouldn't be happy either. And he called my chat script bogus? It wasn't bogus at all. It proved the casino as being crooks. I appreciate all the work he does. But don't get on me when I'm the one being screwed over. And don't ay it's even. Because I was screwed bottom line. I didn't get the 900 that I won fair and square. Thats being screwed.

 

[Tdoggy]

crooks

Might not be proof of my own events but damn well proof that this casino is willing to rip off other customers! Now is it not?

And apoligize? I said I have nothing against the Casinomeister. I appreciate all the work he does. But I don't like the bogus statement at all. The chat script was far from bogus. It is proof that this casino is crooks.

I know that I won't get paid. I know I have been done wrong by Curran and his crook casinos.

I just wanted to state that players like me who have done no wrong eventually are forgotten about. And that is just not right.

And as far as Montana. How could I possibly trust them? When they are paid by RTG? And it was a RTG casino who robbed me of my winnings?



Proof of some other player's events is NOT proof of your own. You can either prove what happened to you, or you can abide by Montana's decision.

I think you owe Casinomeister an apology. And consider yourself lucky that I apparently still don't have access to the vacation giveaway button.

 

[Bruce Hamilton]

...lucky that I apparently still don't have access to the vacation giveaway button.

LOL! Did you push the vacation giveaway button a few too many times, Spear?

 

[dman2]

What Happens to.....?????

I don't record calls with my phone company when inquiring about my bill. I wouldn't say thats standard practice for customers to record phone calls, maybe it is for businesses but as players we are customers. So T-doggy maybe you got a point here. so you called american grand and told them you had played at 5 roses and they told you that you can do the new player sign up bonus. So you win and then they break out the T&C's after the fact. You then complain to Montana and lose. Meister gets you you deposit back. Then you record a transcript with american grand live help. you use a girlfriend who had also played at 5 roses and now askes if she can qualify for the new player sign up at american grand. and american grand says yes you qualify as a new player and are entiled to get the bonus. How can this fact about the casino not rise to the top of this issue? and this was even after they knew what you had claimed. Somebody who has played at 5 roses and hasn't played at american grand get on live chat and see if you qualify for the new player bonus. If you do T-doggy should get paid and they should be repremanded.

 

[spearmaster]

Maybe we should make a list of standard practices for players as well.

In any case, my golden rule is - do NOT make any agreements over the phone without getting something in writing or email.

I'm not saying that Tdoggy should or shouldn't have done something - but the "proof" he provided does not relate to his own case. And I'm certainly not going to defend that group of casinos.

Make it a habit, guys. Get screeenshots. Get email confirmation. Don't take anyone's word for it over the phone.

Tdoggy - no one is arguing about the amount of money. Keep in mind, however, that Casinomeister does NOT owe ANYONE an answer under any circumstances - he offers this service out of the kindness of his heart, and to give him flak for what you didn't get is well out of order, that is why you owe him an apology. On top of that, you implied that he was being bought - which is why you actually owe him another apology.

Bruce - I can't push a button I don't have But I sort of like the idea of giving away free vacations - in fact, I actually DID at one point, but you had to book 30 days in advance and listen to a two-hour presentation! Nowadays, it's a lot simpler - I press a button, and someone gets to go on a virtual vacation to any destination of their choice except the Casinomeister Forums.

The problem is, I can't find the button No fun at all!

 

[Simmo!]

Tdoggy - sorry you lost your $900 winnings. But I have to ask: you're a regular poster here, been around a while and you know the score with these casinos so why on earth were you playing there in the first place?

I have to add, that in the past I have offerred a mediation service (in another industry) to people for free and it really sticks in the throat when they then come back and have a go at me because i didn't get the result they wanted.

Although it was only a minority, it makes you realise just how ungrateful people can be so i threw in the towel, and glad i did. I think you owe CM an apology too and consider how impolite your posts are coming over. Or sign up for the OPU - you'd fit right into their forums of bitterness in this state

Cheers

Simmo!

 

[spearmaster]

I have to say, I've also been there, done that, which is why I no longer go there, do that It's also why I don't join committees any more - everyone wants a bit of power, and no one can talk sense to anyone else!

Bruce - Vortran just showed me where the button is Seems he pushed a few too many buttons of his own while Casinomeister was away and in the process hid some of those gadgets from me!

 

[caruso]

Many players who have bitched and moaned about the Crystal Palace casinos (I said many - not all) had breached the casinos' terms and conditions.

Ok, but there's a very, VERY big "but" here:

BUT, as you, I and many others know, the Crystal Palace terms are set out to entrap players into no-win situations. You're barred at one, you're not bonus-entitled at ANY. BUT this doesn't stop him spamming you with personalized emails from his other operations: $2000, $5000 bonuses - the lot.

You will never see a penny other than your deposit back if you win, because you are "not entitled".

Here with have another problem, but with EXACTLY the same result. The player won $900, and got...his deposit back.

THIS is how friend You-Know-Who makes his money. If you lose, great; if you win, OK, here's your deposit back.

And a small clarification: it ISN'T even-steven; the casino has profited because they are $900 better off. If he had lost, the casino would have happily snaffled up his deposit.

Tdoggy has every right to be seriously pissed off, but not with Bryan, who is not at fault as he can do nothing, but with the casino for entrapping him with what seems to be a false claim that he was entitled to return as a new player, with a new signup bonus.

Tdoggy is at fault for playing at a Crystal Palace casino in the first place, however. Fella, exactly WTF were you thinking? You read the boards - did you miss their repuation somewhere?

 

[tim5ny]

I don't record calls with my phone company when inquiring about my bill. I wouldn't say thats standard practice for customers to record phone calls, maybe it is for businesses but as players we are customers.

You guys gotta stop putting words in people's mouths! Meister never said anything about recording the phone call. In fact, it is illegal to record a call without the other party being privy to it. Bryan said " Get it in writing"..... nothing about recording a call.

 

[dman2]

what happend to....????

ok tim you got a point there, but my main point to that is when you call a businesses customer service with a simple question like am I a new player and they tell you yes then when you win they tell you no, WTH. I feel the casino is a business and that you should be able to trust the answer that they give you when you call them. Anyway Tdoggy claims to have it in writing that someone who had played at 5 roses and had never played at american grand would qualify as a new player and be entitled to the new player bonus. If he has that transcript then the odds of him lying are slim and the odds that the casino is lying are very high. It was your typical no-lose situation for the casino, lose great - win get lost buddy and the fact that they gave him his deposit back is another sign to me that they know he was told he could do the new player bonus.

Tdoggy stick to facts of your case their strong and limit personal comments to the Meister even though i too would be pissed but at the casino, software and owner of the casino only.

 

[slotchik]

Tdoggy - sorry you lost your $900 winnings. But I have to ask: you're a regular poster here, been around a while and you know the score with these casinos so why on earth were you playing there in the first place?

I have to add, that in the past I have offerred a mediation service (in another industry) to people for free and it really sticks in the throat when they then come back and have a go at me because i didn't get the result they wanted.

Although it was only a minority, it makes you realise just how ungrateful people can be so i threw in the towel, and glad i did. I think you owe CM an apology too and consider how impolite your posts are coming over. Or sign up for the OPU - you'd fit right into their forums of bitterness in this state

Cheers

Simmo!

Excuse me, Simmo, now you owe me an apology....that OPU comment was uncalled for..

 

[Bruce Hamilton]

...now you owe me an apology....that OPU comment was uncalled for..

Have you been following the OPU bashing going on elsewhere? Simmo's comment was nothing, and your name wasn't even mentioned like it has been elsewhere.

 

[Simmo!]

Excuse me, Simmo, now you owe me an apology....that OPU comment was uncalled for..

LOL - sorry Slotchik - didnt realise you were over there

PM on its way.

Simmo!

 

[slotchik]

Have you been following the OPU bashing going on elsewhere? Simmo's comment was nothing, and your name wasn't even mentioned like it has been elsewhere.

yes, I have and I won't comment here out of respect for Bryan. It shouldn't even have been mentioned.
I represent the OPU therefore it was a shot at all of us.
I love simmo....and was shocked at that comment actually.

THIS ENDS HERE. NO MORE COMMENTS ABOUT IT.
Simmo, you can PM me...if you want to yell at me LOL

OUT OF RESPECT FOR BRYAN..keep this off this board.

 

[slotchik]

It's ok Simmo..LOL
You're one of my favorites here and it's one of the reasons I come by each day actually~~~

 

[Simmo!]

<double post - deletd> Bloody Firefox!

 

[GrandMaster]

In fact, it is illegal to record a call without the other party being privy to it.

No, It is perfectly legal to record a telephone conversation in the UK with the consent of one of the parties. In the US, California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania, Washington require the consent of all parties, the other 38 states and DC don't.

 

[Tdoggy]

I live in the U.S.

well there ya go I couldn't have recored the conversation without breaking the law. And I am no law breaker. So what can I do Casinomeister? I had no defense because there was none to be obtained legally. Now is that fair to me? You asked for proof from me that I could not provide because I am a law biting citizen and will not break the rules. Like a few have said replying to this post I was trapped and done wrong and that just ain't right at all. And the sad part is it will happen again and again to other people. And yeah the even-steven comment is a joke. Not being paid my 900 in winnings is outrageous and not even-steven. Just because they gave me my deposit back doesn't make it right. Still can't believe one "who is for the player" said that. Here I am a customer of a business that allows me to play at their casino and gives me a bonus and I follow their T and C and when I go to withdraw they tell me everything will be ok and they delay and delay and delay some more to finally they just stiff me. And bring up lies and eventually just don't pay me a dime. Even tried keeping my deposit for a few months until the casinomeister came along and helped me out and got it back for me.

I am mad at these crooks and will be forever. How could I not they stole my 900 in winnings. And justice has not been served and probably will not.

As far as apoligizing. Your even-steven comment was uncalled for. And the dealing with shit like this? Isn't this what this website is all about? You helping the player because he has been stiffed? So what shit are you talking about? Is it me ranting and raving about being robbed by the casino? Isn't this s public forum where I am allowed to express my feelings about crooked casinos?

You are a watchdog and have helped many of players out. And I appreciate that. But when a player has been robbed and is angry why piss him off further? That makes it look like you are defending the casino? Which I hope you are not because they're 100% in the wrong.

The only legal proof that I could have provided I did. I sent a chat script using another person and proved that the casino were indeed crooks and would rip this person off just like me. If Montana doesn't see this then RTG must be filling their pockets up pretty heavily. It was plain as day in that chat script.

Well thank you all for your replys and thanks Casinomesiter for working on this. I didn't get paid in the end and probably will never see a dime ever. But I will bad mouth these crooks till the day I die! Because robbing 900 in winnings from a person just isn't right at all.

 

[Tdoggy]

OPU ????

Who arew the OPU? Never heard of them? Is there a website? What are they about?

 

[Tdoggy]

never had a problem

To be honest with you Simmo I never had a single problem with a RTG casino until this one. And I was sent an e-mail one day and had no idea that it was a Curran casino or else I would of stayed FAR FAR FAR FAR away!!! I heard he was a bad man in the casino industry. And like many others found out the hard way....



Tdoggy - sorry you lost your $900 winnings. But I have to ask: you're a regular poster here, been around a while and you know the score with these casinos so why on earth were you playing there in the first place?

 

[Daffy]

Tdoggy,

You carelessly endangered your money at a "risky" casino and Casinomeister recovered it for you.

Your evidence of wrongdoing...while crystal clear conclusive in your mind...is hearsay to everyone else because it was verbal.

Customer Service Reps are often ill-informed, busy, lazy, new, or a combination of all. Your friend's chat has nothing to do with your case...except to prove that particular CSR was wrong.

The email is your friend...use it. Casinos do take the players part when confronted with email confirmation.

The $900 is gone...time wasted...lesson learned...concentrate on the $100 you recovered.

Good luck,

the dUck

 

[spearmaster]

Tdoggy, you win! I've given you a free two-day virtual vacation to any online destination of your choice except the Casinomeister Forums.

Maybe after you come back from your lovely vacation, you will understand what the word "apologize" means. Or maybe Casinomeister will call you back early from your vacation.

Either way, you need a break to clear your head.

 

[dman2]

what happend to....????

Duck he was careless but after that I disagree with you. First off they sent him a e-mail with the offer. Then he get the OK from a company employee over the phone and later on the company again gives a friend the OK to do the new player bonus even after they know what Tdoggy is alleging, I guess they still hadn't trained the CRS's right?. All the while they had approved his withdrawal and told him everything was OK and he would be paid any day. I see the transcript as damning evidence against this casino and the CRS being ill-informed, busy, lazy, or new is a complete joke of an excuse. If this was civil case based on the preponderance of the evidence Tdoggy gets my vote. The casino here is at least 51% in the wrong and probably more like 80% wrong.

 

[Daffy]

dman2,

You have me at a disadvantage...I have not read the invitation email.

I'll tell you this though...I get a lot of invitations I'm not eligible for.

I think Tdoggy is very lucky (thru Bryan's efforts) he got his deposit back. I'm not for this casino...I don't deposit at this group. As a matter of fact...there's alot of casinos I would never play. I have a personal "rogue" list. I don't go out of my way to slam anybody...but they'll never get any of my money.

My "bad" CSR example was not an excuse...it was a fact...to encourage him to get email confirmation next time...and hopefully do a little research.

RTG and Montana won't make the casino pay the $900...Bryan is at a deadend without more evidence.

It's over, dude.

the dUck

 

[caruso]

And I was sent an e-mail one day and had no idea that it was a Curran casino or else I would of stayed FAR FAR FAR FAR away!!!

Ad nauseum, here is the list:

Crystal Palace
High Rollers Lounge
Vegas Riches
Americas Online
American Grand Casino
Golden Nile Casino
Lucky Coin Casino
Lucky Pyramid Casino
Royal Circus Casino
Vegas Frontier Casino
Betmax


The point about Five Roses is very interesting. So basically what is happening is this (and it's just an extension of the personalised promo non-eligibility trick):

All the casinos changed names - Friend Whatshisname didn't want the bad rep of the Jurgens Goldencomps empire; players then had no idea that American Grand - or whichever - was in fact the old Five Roses; those players who were incautious enough not to check got their new accounts plus bonuses, with the losers losing and the winners getting their deposits back etc etc; but ALSO, like Tdoggy, those players who WERE cautious enough to check were lied to - they were told they could have new accounts and new bonuses; the losers lost, and the winners, like Tdoggy, got their deposits back with winnings stolen, yada yada yada.

Yeah, no wonder Friend Whathisname is rolling in the greenbacks - this is some almighty scam he's cornered the market with.

 

[caruso]

You're barred at one, you're not bonus-entitled at ANY. BUT this doesn't stop him spamming you with personalized emails from his other operations: $2000, $5000 bonuses - the lot.

Looks like I unterestimated his vision: it's "super bonus" weekend at the W.C. casinos: 300% bonuses up to...wait for it...$6000.

Bear in mind you'll never see a cent of your winnings if your dumb enough to play at these places.

 

[Tdoggy]

bottom line

Well the bottom line is I got screwed and will never play at any of these casinos again. In fact I may never play at a RTG casino again. I don't like being done wrong and I was. I think the Casinmeister for his help in recovering my 100 dollar deposit. And his work is much appreciated by me and several others who play or have played at online casinos. But in the end it is sad that scum like this casino gets away with screwing me and several other people out of winnings and nothing is done. Very sad.

Got a question how is American Grand not on the rogue list here? Shouldn't they at least be under watch? Whats going on with that?

IU have learned my lesson. I can guarantee that. And to those who don't know don't fall for the scam that I did. Stay far, far away from any Curran casinos. I agree with the list that was posted a few messages ago.