I joined on wed 8th aug. Made a deposit and selected the bonus.
The bonus wasn't added, live chat was offline. So I sent a message and waited.
After an hour or so, I got sick of waiting and just started playing my deposit.
Around 9 hours later I received an email, saying the bonus couldn't be added since I'd used my deposit.
Of course I used my deposit. if I make a deposit it's with the intention of playing there and then, NOT waiting around for hours to play.
Luckily I made a small profit and requested a withdrawal.
It took until Friday afternoon for documents to be requested, an hour for the documents to be acknowledged, around 24 hours for approval and another 24 hours, or so, to be processed to my Neteller.
Took a chance on the second deposit, although that was credited ok.
As for the third deposit bonus, that has yet to appeared as an option on the deposit page.
I have three criticisms to add...
1. There are no links from the promotions pages to the bonus terms. You have to go searching for them through the 'Help' option, then in the FAQs section, 'Casino' section and scroll down the list until you get to 'What are your bonus terms'. AFAIK this isn't UKGC compliant.
2. There is no way to monitor wagering. According to the FAQs you need to contact live chat or support. What use is this if live chat and support (obviously) aren't available 24 hours? West casino is on the EveryMatrix platform, where wagering is AFAIK always available in the 'your account' section.
So I can only assume they've opted out of this option, rather than it just not being available.
3. As with the new UKGC rules, if you're playing with a bonus but haven't touched the bonus money, you can make a withdrawal and cancel the bonus.
EXCEPT there is this clause in the FAQs section....
" Note that if winnings has occured on your cash bets with a bonus connected to it, that is considered bonus winnings and those winnings will also be forfeited "
Also AFAIK, NOT UKGC compliant.