Hello,i need an advice about this, could I file PAB or not.
I have played on west casino a few months, not to often. Before opening account I have checked with live chat support if i can open an account and use welcome bonus. Chat agent said that i can and that i will get deposit bonus. After registering i went to read their bonus terms and noticed that players from croatia cant get any bonus. I went to chat again and asked why they told me i can get bonus,and their terms says i cant, chat agent told that i will get bonus, so i asked fpr the terms and start playing. Made several deposits in a few months and never won anything. This week i decide to play and deposit 30eur and asked for the bonus , chat agent told if i deposit 40eur i will get 25% bonus. I have asked for the terms and deposited. When i asked for the wagering of the bonus agent told me is 35x. After playing a while and wagering close to 350 eur, end up with the balance of 320eur, i checked with live chat how much i need to wager, and him told me i need to wager around 1450eur more. When I asked why, he told me that I need to wager my bonus and deposit 35x. He never mention that prior to my deposit , if he did i would never deposited, it is ridicilous to deposit 40eur and get 10eur bonus with wagering 1750eur. I have lost all my balance , if the wagering was as the agent first told me, i would end up with withdrawal of 320eur, but i want they return my last deposit of 40eur. I have lost more on their site, but they tricked me that deposit of 40eur.
I will copy paste my chat transcript .
Alex Wed, 11/21/18 05:25:44 pm Europe/Zagreb
Welcome! Over 500 games are at your disposal. Let's chat if you have any questions.
Mihael 05:25:48 pm
Hello
Can you offer me bonus on my next deposit
Alex 05:26:22 pm
Just a second Mihael to pull up your account
Meanwhile, how are you today?
Mihael 05:26:37 pm
Fine
You
Alex 05:26:44 pm
Glad to hear that Mihael
I am working, all good for now
How much do you want to deposit?
Mihael 05:27:16 pm
30eur
Alex 05:27:32 pm
I will check this right away, allow me a few moments, Mihael
Mihael 05:27:40 pm
Ok.thanks
Alex 05:29:42 pm
Thanks a lot for your patience, Mihael
Mihael 05:29:51 pm
No problem
Alex 05:30:16 pm
I checked and we have a special promotion today
25% match bonus up to 100, but for a deposit of 40
How does it sound, Mihael?
Mihael 05:30:59 pm
Ok.i will deposit 40
What is the wagering
Alex 05:31:12 pm
The wagering is 35x Mihael
Mihael 05:31:13 pm
And max bet
Alex 05:31:29 pm
Max bet is 20% up to 10
Mihael 05:31:42 pm
And is there a max cashout rule
20% of bonus
?
So if deposit 40, i will get 10 bonus, and max bet is 2eur?
Alex 05:33:16 pm
There's no maximum cashout for any type of deposit bonus
Yes, that's correct
Mihael 05:34:18 pm
Ok.thank you
Have a nice day
Alex 05:34:31 pm
Once your deposit is ready, I will credit the bonus to your account
See Related Threads:
I have played on west casino a few months, not to often. Before opening account I have checked with live chat support if i can open an account and use welcome bonus. Chat agent said that i can and that i will get deposit bonus. After registering i went to read their bonus terms and noticed that players from croatia cant get any bonus. I went to chat again and asked why they told me i can get bonus,and their terms says i cant, chat agent told that i will get bonus, so i asked fpr the terms and start playing. Made several deposits in a few months and never won anything. This week i decide to play and deposit 30eur and asked for the bonus , chat agent told if i deposit 40eur i will get 25% bonus. I have asked for the terms and deposited. When i asked for the wagering of the bonus agent told me is 35x. After playing a while and wagering close to 350 eur, end up with the balance of 320eur, i checked with live chat how much i need to wager, and him told me i need to wager around 1450eur more. When I asked why, he told me that I need to wager my bonus and deposit 35x. He never mention that prior to my deposit , if he did i would never deposited, it is ridicilous to deposit 40eur and get 10eur bonus with wagering 1750eur. I have lost all my balance , if the wagering was as the agent first told me, i would end up with withdrawal of 320eur, but i want they return my last deposit of 40eur. I have lost more on their site, but they tricked me that deposit of 40eur.
I will copy paste my chat transcript .
Alex Wed, 11/21/18 05:25:44 pm Europe/Zagreb
Welcome! Over 500 games are at your disposal. Let's chat if you have any questions.
Mihael 05:25:48 pm
Hello
Can you offer me bonus on my next deposit
Alex 05:26:22 pm
Just a second Mihael to pull up your account
Meanwhile, how are you today?
Mihael 05:26:37 pm
Fine
You
Alex 05:26:44 pm
Glad to hear that Mihael
I am working, all good for now
How much do you want to deposit?
Mihael 05:27:16 pm
30eur
Alex 05:27:32 pm
I will check this right away, allow me a few moments, Mihael
Mihael 05:27:40 pm
Ok.thanks
Alex 05:29:42 pm
Thanks a lot for your patience, Mihael
Mihael 05:29:51 pm
No problem
Alex 05:30:16 pm
I checked and we have a special promotion today
25% match bonus up to 100, but for a deposit of 40
How does it sound, Mihael?
Mihael 05:30:59 pm
Ok.i will deposit 40
What is the wagering
Alex 05:31:12 pm
The wagering is 35x Mihael
Mihael 05:31:13 pm
And max bet
Alex 05:31:29 pm
Max bet is 20% up to 10
Mihael 05:31:42 pm
And is there a max cashout rule
20% of bonus
?
So if deposit 40, i will get 10 bonus, and max bet is 2eur?
Alex 05:33:16 pm
There's no maximum cashout for any type of deposit bonus
Yes, that's correct
Mihael 05:34:18 pm
Ok.thank you
Have a nice day
Alex 05:34:31 pm
Once your deposit is ready, I will credit the bonus to your account
See Related Threads:
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