- Joined
- Nov 2, 2009
- Location
- Czeh.Republic
Some time ago I deposited 90 euro into my Nedplay account. I was automatically awarded 180 euro bonus .
Since I did not know if it was Nedplay's system mistake or some kind of additional bonus- I
started to play. I finished 1300 balance and withdrew the money.
Now later they asked me to send documents. I send the documents. And now, I receive the
nex message from Nedplay support- they blame me for their own mistake and confiscate my
winnings. All the winnings.
Dear Vladimir,
Unfortunately the system has given you twice the amount of bonus on your deposit, you
should have contacted support so that they could change this. Therefor your winnings are
not valid. You have been winning with bonusmoney. We have changed your balance and brought
it back to the original amount: 90 cash and 90 bonus.
Regards,
Jan
****
Now I think that was probably a trick of this casino. If I win they don't pay. And if I
lose- who cares.
Since I did not know if it was Nedplay's system mistake or some kind of additional bonus- I
started to play. I finished 1300 balance and withdrew the money.
Now later they asked me to send documents. I send the documents. And now, I receive the
nex message from Nedplay support- they blame me for their own mistake and confiscate my
winnings. All the winnings.
Dear Vladimir,
Unfortunately the system has given you twice the amount of bonus on your deposit, you
should have contacted support so that they could change this. Therefor your winnings are
not valid. You have been winning with bonusmoney. We have changed your balance and brought
it back to the original amount: 90 cash and 90 bonus.
Regards,
Jan
****
Now I think that was probably a trick of this casino. If I win they don't pay. And if I
lose- who cares.
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