baldiusmaximus
Newbie member
- Joined
- Jan 22, 2022
- Location
- UK
On January 7th, I received an email from Videoslots asking me to provide Source of Wealth documentation within 30 days otherwise they may restrict access to my account after that time.
On the 15th January I had a big win and tried to withdraw my money. I continued to play the following day by depositing quite a large amount due to my winnings the previous day and to my horror found that all my withdrawals had been refused.
After contacting support to complain about supposedly having 30 days to provide documentation, they suddenly changed their minds when seeing I had a big win and continued to take 5 thousand pounds in deposits whilst denying withdrawals.
I am fully verified - Address, bank statements, passport etc and they have asked for Tax returns or P60s now on top of this.
As I have my own company and pay myself dividends with company taxes and no personal taxes, I have sent them my completed tax return for 2020-2021, bank statements from my company account for the whole of 2021 and personal bank statements for the whole of 2021 and they have now come back to me and said that isn't enough and they asked for the last 3 months payslips to match to transactions on my statements. Funny thing is that I haven't even paid myself in the last 5 months so this feels like a massive delaying tactic and completely over the top considering all the documentation I have already sent them. Plus I've already told them I don't have payslips as a company director!
Does anyone have any advice in this situation and are they allowed to withhold nearly 40k from me in this manner?
On the 15th January I had a big win and tried to withdraw my money. I continued to play the following day by depositing quite a large amount due to my winnings the previous day and to my horror found that all my withdrawals had been refused.
After contacting support to complain about supposedly having 30 days to provide documentation, they suddenly changed their minds when seeing I had a big win and continued to take 5 thousand pounds in deposits whilst denying withdrawals.
I am fully verified - Address, bank statements, passport etc and they have asked for Tax returns or P60s now on top of this.
As I have my own company and pay myself dividends with company taxes and no personal taxes, I have sent them my completed tax return for 2020-2021, bank statements from my company account for the whole of 2021 and personal bank statements for the whole of 2021 and they have now come back to me and said that isn't enough and they asked for the last 3 months payslips to match to transactions on my statements. Funny thing is that I haven't even paid myself in the last 5 months so this feels like a massive delaying tactic and completely over the top considering all the documentation I have already sent them. Plus I've already told them I don't have payslips as a company director!
Does anyone have any advice in this situation and are they allowed to withhold nearly 40k from me in this manner?