Hello everyone,
I made some deposits on videoslots via Neteller (approved), Card (approved) but most of them with Paysafecard (PSC). Manage to win something and wanted to withdraw. Since most of my deposits came from PSC they don't allow me to withdraw to Card or Neteller, they want me to withdraw via Bank wire transfer. I approved my bank account but they are unable to pay me, they are stating to put in the correct IBAN number, I did. I tried again and was rejected again and again. It already took 2 weaks. I spoke with the support team what to do and they keep on replying that i have to upload the documents (did that already 3-4 times, the bank account was approved) to make a withdrawal. After all of this debacle with the withdrawal procces I found out that their payment system don't allow them to pay me on my IBAN number (don't know why, maybe I am not allowed to get funds from abroad directly to my IBAN). Anyway it looks like I am unable to get my payments trough bank wire tranfer, or they are just scamming me. From my perspective since I am not in their office and see what are they doing, they just don't want to pay me.
I asked what to do to change my withdrawal option and recieved this as reply, You can ask to change your withdrawal option when your balance is 0 (that is at least ridicoulus, bacause it is basicaly stating that I have to lose all my winnings before I ll be able to withdraw) or you have to make more deposits with card/neteller to surpass the PSC deposits. Ok I can do that, but this makes no sense why to make just a deposit to wihdraw next moment? This sound like scam to me - since they are rejecting my payments so long a this point I am afraid to make a deposit, I am affraid to lose both my deposit and winning. If they really had the intention to pay me they will do whatever they could to pay me, but it looks like they are doing whatever they can not to pay me.
This withdrawing policy that claims that you are able to withdraw only with the options from which you made most of your deposit is actually stupid and user unfriendly. If I made deposits from different sources, no matter how much did I deposit, I want to be able to make a withdraw to different sources. Why then all the approving documents proccess? Why do they have listed all the withdrawing options if in reality there is only one, the one from which u made most of your deposits?
To not just flame about their withdrawing policy on other hand I think that videoslots as online gmabling platform is one of the best, everything that is there is great (battle of slots, Weekly race, Cashback, etc), but what is all this greatness if you are unable to withdraw.
Best of luck everyone
Since english is not first language hope you will be able to understand me
I made some deposits on videoslots via Neteller (approved), Card (approved) but most of them with Paysafecard (PSC). Manage to win something and wanted to withdraw. Since most of my deposits came from PSC they don't allow me to withdraw to Card or Neteller, they want me to withdraw via Bank wire transfer. I approved my bank account but they are unable to pay me, they are stating to put in the correct IBAN number, I did. I tried again and was rejected again and again. It already took 2 weaks. I spoke with the support team what to do and they keep on replying that i have to upload the documents (did that already 3-4 times, the bank account was approved) to make a withdrawal. After all of this debacle with the withdrawal procces I found out that their payment system don't allow them to pay me on my IBAN number (don't know why, maybe I am not allowed to get funds from abroad directly to my IBAN). Anyway it looks like I am unable to get my payments trough bank wire tranfer, or they are just scamming me. From my perspective since I am not in their office and see what are they doing, they just don't want to pay me.
I asked what to do to change my withdrawal option and recieved this as reply, You can ask to change your withdrawal option when your balance is 0 (that is at least ridicoulus, bacause it is basicaly stating that I have to lose all my winnings before I ll be able to withdraw) or you have to make more deposits with card/neteller to surpass the PSC deposits. Ok I can do that, but this makes no sense why to make just a deposit to wihdraw next moment? This sound like scam to me - since they are rejecting my payments so long a this point I am afraid to make a deposit, I am affraid to lose both my deposit and winning. If they really had the intention to pay me they will do whatever they could to pay me, but it looks like they are doing whatever they can not to pay me.
This withdrawing policy that claims that you are able to withdraw only with the options from which you made most of your deposit is actually stupid and user unfriendly. If I made deposits from different sources, no matter how much did I deposit, I want to be able to make a withdraw to different sources. Why then all the approving documents proccess? Why do they have listed all the withdrawing options if in reality there is only one, the one from which u made most of your deposits?
To not just flame about their withdrawing policy on other hand I think that videoslots as online gmabling platform is one of the best, everything that is there is great (battle of slots, Weekly race, Cashback, etc), but what is all this greatness if you are unable to withdraw.
Best of luck everyone
Since english is not first language hope you will be able to understand me