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Videoslots - Very Disappointed

Discussion in 'Online Casinos' started by citizenx, Jan 25, 2015.

    Jan 25, 2015
  1. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    So. Videoslots, one of my favourite casinos.

    Innovative, wide range of games (that doesn't bother me too much and i'll get to that in a minute) and quick to process withdrawals..

    BUT

    I'm quite disappointed with their much heralded "rewards" system.

    Not sure about you but I have one or two games which i play. I might give others a try once in a while but in most cases, I stick with those I like.

    In my case, the game i play most is DOA.

    Support have explained to me that rewards are issued when you complete certain achievements in games and that there may be some others for other activity on the site. But in the main, they seem to be rewarded for gameplay - which makes sense - they're obviously there to get you to play the games.

    Problem is - once you've "completed all achievements" for your "go-to" games, it seems incredibly difficult to get any more.

    Usually, if i spend a good bit of time playing i'll get a reward or two every few days.

    This weekend, I've had my computer on playing DOA most of the weekend (including Friday). On Sat I got a few free spins and a cashback multiplier (something like 3x cashback on 50 spins).

    But I've played LOADS today and got bugger all.

    Discussion with support has helped me understand why - It seems to be because i've completed all DOA achievements.

    Have to be honest, feel a little irritated by this.

    VS is great with its casino race and cashback - I won't argue against this.

    BUT when you can't achieve the rewards and support see you've played loads but can't offer you anything because of this rewards system It does make you think about making another casino your "go-to" casino.

    Oh yeah, I'm sure some will pop up and say "whats the problem" but others will get it.

    Support have said they will pass my feedback on to their bonus people but still, irritated.
     
    1 person likes this.
  2. Jan 26, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Theres only one answer for that? You earn naff all after complete so why not be able to RESET them,

    Like my self I play 80+% of my game play on a few selected slots, Its like VJ there are only so many achievements you can get
     
    1 person likes this.
  4. Jan 26, 2015
  5. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK

    You know, that's a really good idea!
     
  6. Jan 26, 2015
  7. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi citizenx,

    Thanks for the feedback, I understand what you are saying and we are looking into this to see if there is anything we can do to make our rewards system better and the possibility to add a reset button when you complete all trophies for a game.

    In the meantime there are plenty of other trophies that you can get regardless of which slot you play. Under Activity you can get XP level trophies when you reach higher levels and under Spins and Wins you can get trophies when you make x amount of spins, when you win x amount and when you win x times.

    // Philip
     
    1 person likes this.

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