Videoslots - Newly Accredited

[CongoGB]

Just putting this out there - is it really gonna make THAT much of a difference to those of us who play a whole load and are in the affected markets?

IMO, I've still got pretty much the same chance of a decent win on a game as before, and I'm still as likely to lose my deposit.

There's no doubt that VS have stepped up their player offers with the Wheel, especially for those who are Level 21 or higher, and a seemingly good (although I haven't seen it yet) Red Wheel for completing all trophies on games, which I do occasionally do.

Definitely not gonna lose any sleep over it anyway!

 

[steveh35]

Very naughty to do this day before the battle weekend on a Play N Go slot

 

[geordiecolin]

Hi Everyone,

There is a lot of changes in the industry, each country is regulating, and new rules come into force. We also see a lot of increase in taxes and overhead costs due to this. Last year we decided we had to do something about this to survive in the long run, and we lowered some of our rewards. However, we have realized that we need to do some more changes.

That is why we have decided that for all markets that implement a higher tax than 15% which is currently Sweden, Germany, Austria, Ireland, and the United Kingdom. We will have to offer a lower RTP on these markets from 96% average to 95% average. Not all game suppliers support this today, but the following does and will be affected; Pragmatic Play, Red Tiger, Play’N Go and IGT. When more suppliers support adjusted RTP we will adjust it as well for these markets.

However, as we are basing most of our promotions on RTP, this will mean increased rewards back to our customers in these countries.
With this change, all games when playing in Battle of Slots will be played on the same RTP as we offer for the above markets for everyone. These games will then have the 96% average RTP outside of Battle of Slots for markets with taxes below 15%.

Br,
Team Videoslots

Your statement suggests that only 4 game suppliers thus far support the implementation in the reduction of the 1% decrease in our RTP. However you have maybe 100 game suppliers in total.
Given that you presumably feel that the reduction by 1% from those 4 suppliers is sufficient to balance your books can you give us assurances that if the other 100 or so suppliers come on board and agree to a reduction then you will dilute the 1% across all of those complying so that instead of shaving off 1% it will be .1% or .2% from each game supplier and not keep it at 1% from all game suppliers as that would reflect as an utter rip off?

 

[PMKFRUITPRO]

Yes I just double checked again (I’m a UK Player) and it is in fact 94.25% which it seems is a 2% drop to what I thought I was playing. Luckily the deposit bonus showed me this or I would have presumed I was playing A higher rtp version.

I’m not sure whether it’s a Mac/PC thing but I’ve just noticed while looking on my Mac at work that on the game payouts menu there is now no theoretical RTP next to the games anymore? I’m sure there use to be?? Certainly I remember seeing it on my PC at home. I’m guessing this is now no longer displayed due to the fact that depending on where you are based you will now be getting a different RTP on various games?

Also as a regular UK AWP player I can assure you that 2% DOES make a difference.

This is a shame finding out that because of where I’m from I have to suffer lower payouts.

 

[DreamRJ]

@Team.Videoslots - did you see my above post?

Thanks again as always

I now also sent you an email too

 

[brianmon]

Yes I just double checked again (I’m a UK Player) and it is in fact 94.25% which it seems is a 2% drop to what I thought I was playing. Luckily the deposit bonus showed me this or I would have presumed I was playing A higher rtp version.

I’m not sure whether it’s a Mac/PC thing but I’ve just noticed while looking on my Mac at work that on the game payouts menu there is now no theoretical RTP next to the games anymore? I’m sure there use to be?? Certainly I remember seeing it on my PC at home. I’m guessing this is now no longer displayed due to the fact that depending on where you are based you will now be getting a different RTP on various games?

Also as a regular UK AWP player I can assure you that 2% DOES make a difference.

This is a shame finding out that because of where I’m from I have to suffer lower payouts.

Yeah. it means over the long term a difference of 2% less RTP between 96.xx and 94.xx. Will give you half as many spins on average, making your money last half as long

 

[brianmon]

Your statement suggests that only 4 game suppliers thus far support the implementation in the reduction of the 1% decrease in our RTP. However you have maybe 100 game suppliers in total.
Given that you presumably feel that the reduction by 1% from those 4 suppliers is sufficient to balance your books can you give us assurances that if the other 100 or so suppliers come on board and agree to a reduction then you will dilute the 1% across all of those complying so that instead of shaving off 1% it will be .1% or .2% from each game supplier and not keep it at 1% from all game suppliers as that would reflect as an utter rip off?

The difference between PnG's primary and secondary RTP setting is nearer 2%.
With 'Book of Dead' for example, the difference is 1.96%

 

[Nate]

Your statement suggests that only 4 game suppliers thus far support the implementation in the reduction of the 1% decrease in our RTP. However you have maybe 100 game suppliers in total.
Given that you presumably feel that the reduction by 1% from those 4 suppliers is sufficient to balance your books can you give us assurances that if the other 100 or so suppliers come on board and agree to a reduction then you will dilute the 1% across all of those complying so that instead of shaving off 1% it will be .1% or .2% from each game supplier and not keep it at 1% from all game suppliers as that would reflect as an utter rip off?

Judging from their statement "When more suppliers support adjusted RTP we will adjust it as well for these markets" it will be a reduction for each slot game and not a cumulative reduction.

You either have a 96% or 94% version (or lower) - so I don't think it would be possible.

Nate

 

[spoo42]

Just noticed this too today. Over the last couple of days ive been calculating my spins and wagering etc on all the slots i play, and checking the game payouts page for slot rtp's and book of dead still said 96.2 either yesterday or
the day before. Today it says 94.2%

@Team.Videoslots , when was this change officially made?

Have to agree its a bit naughty too , just before the battle weekend on a play n go slot.

 

[brianmon]

Thankfully, I don't play any of the four brands mentioned. Who already have different settings available.

But are the other main brands, eg NetEnt, BGT, MGS going to start developing lower RTP versions of their new games. Just for a certain section of their market?

And I can't really see them going through all their back catalogue, redesigning the maths, then paying for retesting.

VS might have saved a little bit of money (made a little extra money) from a handful of providers.
But will it outweigh the possible loss of confidence and integrity of their brand, and the possible loss of players who realise about the change in RTP, and also those who don't know about the change in RTP, but do notice a difference in play time, and possible winnings/withdrawals?

 

[geordiecolin]

Judging from their statement "When more suppliers support adjusted RTP we will adjust it as well for these markets" it will be a reduction for each slot game and not a cumulative reduction.

You either have a 96% or 94% version (or lower) - so I don't think it would be possible.

Nate

I get your logic. So Videoslots. Will you refuse to continue to do business with the likes of Netent if they refuse to comply with your wishes? I can see myself turning my back entirely on Videoslots unless they are just the first UK facing casino of many to do this. There is nothing more disheartening than to feel that your up against the odds even before you have made your deposit

 

[steveh35]

I get your logic. So Videoslots. Will you refuse to continue to do business with the likes of Netent if they refuse to comply with your wishes? I can see myself turning my back entirely on Videoslots unless they are just the first UK facing casino of many to do this. There is nothing more disheartening than to feel that your up against the odds even before you have made your deposit

Judging by the four providers so far you were up against it anyway I mean Book Of Dead, any pragmatic slot etc how often has a Pragmatic slot payed big certainly never in my experience.

 

[Lemon]

This is a most unwelcome announcement but you cannot blame VS for it; you can blame the tax levels that have been instated. What VS are doing is no different to a shop putting their prices up because of increased costs along the supply chain. In the UK this is most likely a side-effect of the expected reduced tax earnings from licensed betting offices when the FOBT stake reductions come in shortly, plus other things. Other online gambling sites are going to be doing the same in due course.

I expect American double-zero roulette and 6/5 blackjack to make an appearance at some point in the future. Fucking grim.

We'll be looking back and realizing that we never had it so good. These are sad times.

 

[geordiecolin]

Judging by the four providers so far you were up against it anyway I mean Book Of Dead, any pragmatic slot etc how often has a Pragmatic slot payed big certainly never in my experience.

I think I may go back to just playing poker

 

[nikantw]

At least I hope more and more players will realize "finally they pay taxes" is far from the truth and actually the only ones that pay the bill are the players themselves.
Then there will be hope that maybe the taxes will become reasonable (tax on net profit only).

 

[goatwack]

I think they're hoping today's a good day to bury bad news, just before we all get distracted by the SnGs.....which we will

So hosting lessened-RTP versions of certain providers to make up for increased overheads.....well that's not going to favour the player is it. As mentioned, a 1% - 2% drop is massive to the player, basically making these games redundant

And yes, if companies can whip out revised versions of their games in future for other (more popular) games then that's my confidence in the industry totally shot

 

[DreamRJ]

I think they're hoping today's a good day to bury bad news, just before we all get distracted by the SnGs.....which we will

So hosting lessened-RTP versions of certain providers to make up for increased overheads.....well that's not going to favour the player is it. As mentioned, a 1% - 2% drop is massive to the player, basically making these games redundant

And yes, if companies can whip out revised versions of their games in future for other (more popular) games then that's my confidence in the industry totally shot

Well I just hope that it does not start to mean that they remove the providers that do not have the lower RTP's for those markets and the UK. If they start to remove slot providers just because of that reason. Then that would be a very sad and bad day and a bad move on VS part.

I really hope they do not go down that route. But in the time being all we have to do is avoid those slots from those providers. But that would also hurt VS as well. As that would then mean they still would not earn much from those markets from the lower RTP's because most will then avoid them lol. So it is kinda like catch 22 situation on what actions they will then take if that starts to happen.

So it might be opening of a rabbit hole Which I really really hope is not the case. Please please please @Team.Videoslots do not under any circumstances stop allowing UK and those other countries. I love VS soo much so please please please let us stay

 

[goatwack]

Well I just hope that it does not start to mean that they remove the providers that do not have the lower RTP's for those markets and the UK. If they start to remove slot providers just because of that reason. Then that would be a very sad and bad day and a bad move on VS part.

I really hope they do not go down that route. But in the time being all we have to do is avoid those slots from those providers. But that would also hurt VS as well. As that would then mean they still would not earn much from those markets from the lower RTP's because most will then avoid them lol. So it is kinda like catch 22 situation on what actions they will then take if that starts to happen.

So it might be opening of a rabbit hole Which I really really hope is not the case. Please please please @Team.Videoslots do not under any circumstances stop allowing UK and those other countries. I love VS soo much so please please please let us stay

I'm afraid so. It will hit our green shores at some point.

Have you ever known services to improve anywhere after these types of cutbacks?

 

[steveh35]

I'm afraid so. It will hit our green shores at some point.

Have you ever known services to improve anywhere after these types of cutbacks?

Problem is you have the current government (who are supposed to be right win Tories) putting in place measures to reduce gambling as well as other measures a right government would not normally do ie environmental and health and you have aleft wing Labour government proposing limits on gambling stakes and a new centre party who are so full of snowflakes under them you wouldn't see another online casino.

So the industry is in for a bad time whoever is in charge.

 

[NeverLucky]

I really hope they do not go down that route. But in the time being all we have to do is avoid those slots from those providers. But that would also hurt VS as well. As that would then mean they still would not earn much from those markets from the lower RTP's because most will then avoid them lol. So it is kinda like catch 22 situation on what actions they will then take if that starts to happen.

Exactly, the cutback on the RTP will cause a fair chunk of the people who would have played the games to not play the games... which in turn means it won't yield the results that VS is probably hoping for.

In my mind, this is unfortunately the worst way to cut back, i would rather just not have a clash at all to be honest, but thats just how it will be i guess...

 

[Nate]

Well I just hope that it does not start to mean that they remove the providers that do not have the lower RTP's for those markets and the UK. If they start to remove slot providers just because of that reason. Then that would be a very sad and bad day and a bad move on VS part.

I really hope they do not go down that route. But in the time being all we have to do is avoid those slots from those providers. But that would also hurt VS as well. As that would then mean they still would not earn much from those markets from the lower RTP's because most will then avoid them lol. So it is kinda like catch 22 situation on what actions they will then take if that starts to happen.

So it might be opening of a rabbit hole Which I really really hope is not the case. Please please please @Team.Videoslots do not under any circumstances stop allowing UK and those other countries. I love VS soo much so please please please let us stay

If providers DON'T offer the lower RTP settings, I sincerely doubt Videoslots would remove them - They would shoot themselves in the foot. The UK, German and Swedish markets are MASSIVE.

People wont avoid those providers because NO ONLINE CASINO has the integrity to notify players that they reduced the RTP on their slots. Unless VS set an industry first standard by mailing the affected customers (which will never happen) - most people will just believe the slots are as they were and would be impervious to the critical changes they have made.

Nate

 

[steveh35]

@Videoslots
I have contacted live chat about my current XP score and they could not tell me what my XP was, I last night contacted Videoslots by email no response, I have privated messaged on here this morning still no response.

This is not good customer service.

 

[spoo42]

@Videoslots
I have contacted live chat about my current XP score and they could not tell me what my XP was, I last night contacted Videoslots by email no response, I have privated messaged on here this morning still no response.

This is not good customer service.

ive spoke to live chat a couple of times this week and asked about xp and couldnt be told anything about it both times. (i wanted to know if id done enough to get into this weekends battles - but considering i lost my regular freerolls at the beginning of the week and gained them back a couple nights ago - the deposit/xp is the same for both, so im hopeful ive made it). But its a shame no one was able to check what xp id made over the last couple of weeks.

 

[DreamRJ]

I'm afraid so. It will hit our green shores at some point.

Have you ever known services to improve anywhere after these types of cutbacks?

Well I dont recall any other casinos on the top of my head that started to do cutbacks then moved out of certain markets or completely closed. Maybe Thrills did? But not sure?

 

[DreamRJ]

If providers DON'T offer the lower RTP settings, I sincerely doubt Videoslots would remove them - They would shoot themselves in the foot. The UK, German and Swedish markets are MASSIVE.

People wont avoid those providers because NO ONLINE CASINO has the integrity to notify players that they reduced the RTP on their slots. Unless VS set an industry first standard by mailing the affected customers (which will never happen) - most people will just believe the slots are as they were and would be impervious to the critical changes they have made.

Nate

Yeah I know, I guess only time will tell!

 

[NeverLucky]

Well I dont recall any other casinos on the top of my head that started to do cutbacks then moved out of certain markets or completely closed. Maybe Thrills did? But not sure?

IIRC Thrills shut down for some Markets (SWE/Ger/UK still being open?) before they completely closed shop.

edit: I thought they completely shut down at least, didnt they?

 

[goatwack]

Well I dont recall any other casinos on the top of my head that started to do cutbacks then moved out of certain markets or completely closed. Maybe Thrills did? But not sure?

I was speaking in general terms with companies and services improving, not casinos shutting down

 

[Team.Videoslots]

Hello Everyone,

@steveh35 - Apologises, we must have missed your email, we will look into this for you immediately.

@DreamRJ - We just replied to your email now

Br,
Team Videoslots.

 

[geordiecolin]

Hi Team VS is there a chance of you responding to some of the issues concerned please?

 

[Team.Videoslots]

Hello @geordiecolin

As we mentioned in the post: if more suppliers support adjusted RTP we will adjust it as well for these markets, we will however keep you updated regarding this like always

Br,
Team Videoslots.

 

[steveh35]

Hello Everyone,

@steveh35 - Apologises, we must have missed your email, we will look into this for you immediately.

@DreamRJ - We just replied to your email now

Br,
Team Videoslots.

Thank you for the reply I now know I have qualified so don't have to panic deposit and play for low stakes, I really hope that you are close to a solution for showing XP

 

[DreamRJ]

Hello Everyone,

@steveh35 - Apologises, we must have missed your email, we will look into this for you immediately.

@DreamRJ - We just replied to your email now

Br,
Team Videoslots.

Ok thank you.

 

[Nate]

IIRC Thrills shut down for some Markets (SWE/Ger/UK still being open?) before they completely closed shop.

edit: I thought they completely shut down at least, didnt they?

It was Super Lenny

Nate

 

[Scott1baird]

Weekend booster for today, okay I still don't get this, for what dates should I have gotten today's weekend booster? @Videoslots. I worked it out as between the 15th and 22nd February.

 

[Team.Videoslots]

Hello @Scott1baird

Could you please send us an email on [email protected] and we can take a closer look into this for you.

Br,
Team Videoslots.

 

[nikantw]

Weekend booster for today, okay I still don't get this, for what dates should I have gotten today's weekend booster? @Videoslots. I worked it out as between the 15th and 22nd February.View attachment 105379

18th-24th
Edit : Only if it's more than 0.50

 

[Reelsoffun]

Yeah. it means over the long term a difference of 2% less RTP between 96.xx and 94.xx. Will give you half as many spins on average, making your money last half as long

That's really gonna hurt low rollers, like myself as in January I decided to cut my yearly gambling budget by 50% compared to last year so I could now be looking at a 75% reduction in playtime instead of the 50% i was prepared for

Time to find a new hobby......

In years to come it will only be high rollers playing on online casinos.

 

[DreamRJ]

@Team.Videoslots - Why did you not reply to my post when I asked why you have not sent a email out to all the players in the countries that will be affected by the lower RTP? Surely you have to?

Also there is not even a news article on the news section either on the website? So surely you have to send an email out to those players in those countries? as so many might not even use CM like I said in my post to which you didn't respond to.

Thanks and I hope this time you respond. and have a nice evening.

 

[Team.Videoslots]

Hello @DreamRJ

I can assure you we were not ignoring you, it was just missed in the thread, you can find the information in our news here:

You do not have permission to view link Log in or register now.

Br,
Team Videoslots.

 

[09237653]

So all png have now been nerfed to the lowest available RTP? as a png player I will be forced to move to a casino which has the older RTPs as they're pretty much the only games I play.

Cut stuff by all means, weekend booster, clash, regular battles but for the love of slots leave the RTPs alone.

 

[DreamRJ]

Hello @DreamRJ

I can assure you we were not ignoring you, it was just missed in the thread, you can find the information in our news here:

You do not have permission to view link Log in or register now.

Br,
Team Videoslots.

Thanks for the info. But Why did I not get the email about that news announcement then?

So why did it take so long for that to be posted on CM if that news article was done on 18th February?

And now you only partially answered my question I asked you. I had 2 parts to it and you seem to have avoided answering it? No idea why?

I am just wanting to get the correct answers, but I seem that I have to repeat parts of the initial question again about the absence of an email about that announcement?

Thanks again and you know I always appreciate your replies. Sorry if I am being a bit forward. But I just want answers. I suspect and as you can see, a lot of us are a bit unhappy with the changes. So these answers are something that are needed (you know being fully transparent and everything matters right?)

 

[Team.Videoslots]

Hello again @DreamRJ

I'm not quite sure what you mean, we decided to post on the news regarding this so everyone will see it, because of GDPR not all players have accepted us to send out emails, we wanted everyone to be aware of the changes, therefore we posted on the news.

Br,
Team Videoslots.

 

[DreamRJ]

Hello again @DreamRJ

I'm not quite sure what you mean, we decided to post on the news regarding this so everyone will see it, because of GDPR not all players have accepted us to send out emails, we wanted everyone to be aware of the changes, therefore we posted on the news.

Br,
Team Videoslots.

But that is a vague answer though. You send out emails when you run promotions etc etc and the battle weekends etc etc? This was a serious matter? So this should have been sent as an urgent priority. It appears and comes across to me, that the management was obviously trying to keep this as quiet as they could. To try not to bring attention to the fact. But yet you can easily waiver that excuse about not every customer opts into receiving emails for promotions as that brings you more business. But yet for serious announcements you think that is not even needed to send emails out?

Just my 2 cents anyway.

This is not aimed at you personally. It was obviously out of your hands and you are only passing on news and info from other departments and management. But still. I think it is pretty bad that VS failed to notify us by email the same day that news announcement was posted on the 18th. As I said, it appears you was all hoping that it would be buried news. But then you then decided to post about it in this thread today. Which seems strange why you did do it seeming the announcement was made on the 18th February. Maybe the post on CM was done today because the changes was only taking affect from today?

 

[Jono777]

Green Wheel today for achieving "Win 270,000 times in our slots"

1.75 WB for 1,000 spins - BUZZING!

 

[Aryol]

Just an interesting addition, the news indeed got posted in English. But when you are German and using the ".de" ending (like most Germans) you will find no notification to this subject

But we weren't worth enough to get informed.

 

[xexe]

Hello again @DreamRJ

I'm not quite sure what you mean, we decided to post on the news regarding this so everyone will see it, because of GDPR not all players have accepted us to send out emails, we wanted everyone to be aware of the changes, therefore we posted on the news.

Br,
Team Videoslots.

Where are the news? I get emails from "Videoslot News" but it's nothing on there about it.

It's honestly grimey as fuck to not inform players about this. I just (for the last time) visited VS and entered book of dead. In no way did I receive any information about it. People from these countries are going to keep playing these games without knowing that they're getting literally scammed.

It's like running a subscription service, making a price hike of more than 50% and just announcing it out on a forum somewhere. The vaaaaaaaast majority of all gamblers don't visit Casinomeister. VideoSlots are morally (and should be legally IMO) responsible to inform every player from these countries that it now costs ~50% more to play these games. Either by email or (preferably) by having a pop-up when entering the game; telling you that it now costs 50% more just for you because you live in X country.

 

[Aryol]

Where are the news? I get emails from "Videoslot News" but it's nothing on there about it.

It's honestly grimey as fuck to not inform players about this. I just (for the last time) visited VS and entered book of dead. In no way did I receive any information about it. People from these countries are going to keep playing these games without knowing that they're getting literally scammed.

It's like running a subscription service, making a price hike of more than 50% and just announcing it out on a forum somewhere. The vaaaaaaaast majority of all gamblers don't visit Casinomeister. VideoSlots are morally (and should be legally IMO) responsible to inform every player from these countries that it now costs ~50% more to play these games. Either by email or (preferably) by having a pop-up when entering the game; telling you that it now costs 50% more just for you because you live in X country.

As I wrote, they made one news post on the en website (not in any other language) and also they used no popup to make sure to inform people.

It is a lie when they write they wanted to inform people, it is pretty clear that they wanted get this through as fast as possible so no one is gonna notice it. And they nearly had success...

 

[Jono777]

Just an FYI but looks like Green Tube slots are down for UK?

 

[Team.Videoslots]

Hi @xexe

You can find the news post here:

You do not have permission to view link Log in or register now.

@Jono777 - Greentube seems to be having some technical difficulties at the moment, I will keep you updated via here when they are back online.

Br,
Team Videoslots.

 

[Aryol]

Hi @xexe

You can find the news post here:

You do not have permission to view link Log in or register now.

@Jono777 - Greentube seems to be having some technical difficulties at the moment, I will keep you updated via here when they are back online.

Br,
Team Videoslots.

Why no news about this on the german website of VS?