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Hi there @Tirilej,

The Tuesday voucher has not been removed. There can be many different reasons for not receiving the voucher, if you send us an e-mail with your username to [email protected] we can investigate as to why you did not receive it.

Best regards,
Team Videoslots.
 
to post this or not to post..... actually I will as there is more positive than negative.

Firstly VS will remain my main site in 2019, very small cash out last night, however paid in LESS THAN ONE MINUTE!!!!! - Very good! - Excellent in fact!

Now the not so good :p

The Clash or should that be CRASH :eek: of spins

Last two Mondays I would have been looking at about 2x £10 RW and approx 2 hours play time, estimated figures.

What have I had instead, 2 x 10 FS on Explosivo, 2 x 5 FS on Jaguar Temple and 2 x 5FS on Pink Elephants, some of the lowest risk games from the casino ever, total returns less than £1.

Appreciate, understand and acknowledge cut backs are needed but c'mon lets find something better than CoS, PLEASE!

How about the race returns but players (active depositors) are rewarded depending where they are in the race but with FS instead? - Equivalent to a £10 Race winner could be 50 x 0.10 FS so you're in essence still saving 50% - Ideas and not moans FWIW!
 
Hi there @Tirilej,

The Tuesday voucher has not been removed. There can be many different reasons for not receiving the voucher, if you send us an e-mail with your username to [email protected] we can investigate as to why you did not receive it.

Best regards,
Team Videoslots.

If you read the last page in the free spin thread you'll see it's not just me it happened to.
Now I promise to not mention it anymore :)
 
Hello @Jono777

We are glad to hear your cash out went smooth and quickly, regarding the Clash Of Spins, we will indeed forward this feedback to the relevant Department and hopefully we will be able to improve moving forward in 2019.

Best regards,
Team Videoslots.
 
to post this or not to post..... actually I will as there is more positive than negative.

Firstly VS will remain my main site in 2019, very small cash out last night, however paid in LESS THAN ONE MINUTE!!!!! - Very good! - Excellent in fact!

Now the not so good :p

The Clash or should that be CRASH :eek: of spins

Last two Mondays I would have been looking at about 2x £10 RW and approx 2 hours play time, estimated figures.

What have I had instead, 2 x 10 FS on Explosivo, 2 x 5 FS on Jaguar Temple and 2 x 5FS on Pink Elephants, some of the lowest risk games from the casino ever, total returns less than £1.

Appreciate, understand and acknowledge cut backs are needed but c'mon lets find something better than CoS, PLEASE!

How about the race returns but players (active depositors) are rewarded depending where they are in the race but with FS instead? - Equivalent to a £10 Race winner could be 50 x 0.10 FS so you're in essence still saving 50% - Ideas and not moans FWIW!

I agree. I like the quick payouts but I stopped playing at VS due to the fact that my net loss over 2 months is 1200 EUR, while in general playing with 0.2 bets. Only bonuses i received is some small 8 euro weekendboosters, never ever a % deposit or some bonus cash from VS.
 
why is the RTP changing ?

vs.gamepayouts.webp
 
Hi @mariafbb,

When you view the RTP page and chose the "Actual view" you see the actual RTP for all games on our site at the latest update (the time and date on the right side). This RTP can change a bit up or down each time it updates.

If you instead switch "Actual" to "Theoretical" you see the theoretical RTP for the games which never changes.

Best regards,
Team Videoslots.
 
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Greetings Everyone,

Today we have six fantastic new releases for you, Dragon Warrior By Greentube, Trolls Bridge by Yggdrasil, Highschool Manga by Wazdan, Golden Touch by Gamomat, Big Bot Crew and Divine Dreams by Quickspin.

Additional information:

Dragon Warrior (Greentube):
RTP: 95.04%
Min: €0.30
Max: €45
Lines: 30

Trolls Bridge (Yggdrasil):
RTP: 96%
Min: €0.20
Max: €100
Lines: 20

Highschool Manga (Wazdan):
RTP: 96.41%
Min: €0.10
Max: €100
Lines: 5

Golden Touch (Gamomat):
RTP: 96.14%
Min: €0.30
Max: €90
Lines: 30

Big Bot Crew (Quickspin):
RTP: 96.51%
Min: €0.20
Max: €100
Lines: 40

Divne Dreams (Quickspin):
RTP: 96.12%
Min: €0.20
Max: €100
Lines: 243 way

All the games have trophies and rewards. All the games except for Highschool Manga and Golden Touch is available for our UK players.

Hope you will enjoy these additions to our library and we wish you all the best of luck.

Best regards,
Team Videoslots.
 
So when my account was changed from EUR to SEK I couldn't play battles. Support was nice enough to give me a one week Battle reward (even though I deposited and wagered the day before and was qualified for battles for two weeks).

Today I didn't get the coupon code for the first time and i'm 99,99 % sure it has to do with the currency change. I had a pretty bad week gambling last week so it can't have had to do with me winning too much. CS just said I simply didn't get it this week. I feel like my account is gonna miss out on stuff from now on as it seems my history on VS is erased.
 
Hello PCJACKPOT2008.

There should not be any difference in the promotions you receive.

All promotions that you as a player would be entitled to will be published on the website or sent to you via email or SMS. If you don’t receive a promotion, it could be due to a number of reasons.

Eligibility to promotions is generally based on a few factors, mainly how many bonuses you have received previously, how much you have wagered, and comparing this to the average theoretical return to player (TRTP). If you have received bonuses higher than 60%-65%+ on the TRTP, then you are not likely to qualify for any exclusive promotions. To lower this value, you would need to wager more with real money.

Since we target different groups with our offers, sometimes players that have high values on bonus compared to TRTP might still be eligible to receive exclusive promotions.

Best regards,
Team Videoslots.
 
Come on, I have gotten the code EVERY single week since I joined Videoslots. I made many deposits last week, lost around €500. And this week when my account changes currency I didn't get the code and I couldn't play freeroll battles even though I wagered far more then required. Coincidences? Ok.
 
So when my account was changed from EUR to SEK I couldn't play battles. Support was nice enough to give me a one week Battle reward (even though I deposited and wagered the day before and was qualified for battles for two weeks).

Today I didn't get the coupon code for the first time and i'm 99,99 % sure it has to do with the currency change. I had a pretty bad week gambling last week so it can't have had to do with me winning too much. CS just said I simply didn't get it this week. I feel like my account is gonna miss out on stuff from now on as it seems my history on VS is erased.

I had the exact same thing and posted in the free spin thread....and a little in the battle thread. then I've been talking to them through emails.
They can say whatever they want but both you and I know it's not true :) Our accounts are at zero no matter how much we deposited and wagered last week. That is the reason for our problems.

I will get battle tickets for two weeks, and I also got 15 free spins on another game instead of this weeks spins. Now those I got because I was loyal so I don't know about you.
Normally I would never make such a post as this but I hate when they are so stubborn so I can't not do it.
 
I had the exact same thing and posted in the free spin thread....and a little in the battle thread. then I've been talking to them through emails.
They can say whatever they want but both you and I know it's not true :) Our accounts are at zero no matter how much we deposited and wagered last week. That is the reason for our problems.

I will get battle tickets for two weeks, and I also got 15 free spins on another game instead of this weeks spins. Now those I got because I was loyal so I don't know about you.
Normally I would never make such a post as this but I hate when they are so stubborn so I can't not do it.

Read my other post aswell. I'm 99,99 % sure the currency conversion is the reason. My play, wins or losses hasn't changed in the last week. The losses are consistant. I'm a loyal losing casino lowroller. :D
 
Hi Everyone,

Good news! The game provider Oryx gaming that will offer both their own games, Gamomat and Kalamba games are once again available on the site. Their games will be available for most countries but, unfortunately, not for the UK.

Best regards,
Team Videoslots.
 
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Hi Everyone,

Today we have 5 new fantastic games for you. We got The Wiz from Elk, Knights Keep from Williams Interactive, The Great Pigsby from Relax, The Great Albini from Foxium and Blackjack Multihand from iSoftbet.


The Wiz (Elk Studios)
RTP: 96.10%
Min/Max: 0.20 / 100.00
Lines: 178

Knights Keep (Williams Interactive)
RTP: 96.01%
Min/Max: 0.40 / 200.00
Lines: 192

The Great Pigsby (Relax Gaming)
RTP: 96.55%
Min/Max: 0.10 / 200.00
Lines: 243

The Great Albini (Foxium)
RTP: 96.66%
Min/Max: 0.25 / 50.00
Lines: 25

Blackjack Multihand (iSoftbet)
RTP: 99.40%
Min/Max: 5.00 / 500.00
Lines: N/A

All games except the blackjack one have trophies added and they will all be available in the UK.

Hope you all have a wonderful Wednesday and good luck in the games.

Best regards,
Team Videoslots.
 
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So when my account was changed from EUR to SEK I couldn't play battles. Support was nice enough to give me a one week Battle reward (even though I deposited and wagered the day before and was qualified for battles for two weeks).

Today I didn't get the coupon code for the first time and i'm 99,99 % sure it has to do with the currency change. I had a pretty bad week gambling last week so it can't have had to do with me winning too much. CS just said I simply didn't get it this week. I feel like my account is gonna miss out on stuff from now on as it seems my history on VS is erased.

What is that coupon code thing then? Cause I have lost a lot of monry of videoslots but actually have never received any bonus or coupon, only get the answer: our bonus are added automatically.
 
Hello Casino12345.

The coupon is an offer sent via your e-mail if you can take part. If you have chosen to receive our free spins and promotional offers under "Privacy dashbord" you will receive everything that you are eligible to take part in. :)

Should you need any help or have any questions, please feel free to send us a private message or contact us via [email protected]

Best regards,
Team Videoslots
 
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Hello Colinsunderland.

I do not have an exact answer for you, unfortunately, but I can assure you that we will open them as soon as possible. Once we have them available for you guys, we will make sure to notify you here :)

Best regards,
Team Videoslots.

Thanks, genuine question, as they have a UK license now and some games are through testing etc, what stops you putting them live straight away?
 
Hello again Colinsunderland.

I do not have a specific answer on why this is not available currently, but what I can assure you of is that I will get this to the person that might be able to and, hopefully, we can nudge the process of getting this available in the right direction.

Best regards,
Team Videoslots.
 
Team VS I have been mulling over messaging you guys here for some time. I have resisted the urge to do so for some time but am now just becoming annoyed.

I am a regular depositor at VS and have been for a couple years. I do plan on continuing to play at VS because even though I am annoyed right now, I still feel VS is the best online option available.

The Crash of Spins is what is really irking me. I hate it. VS do not offer deposit bonuses like the majority of online Casinos so you really do need to offer something unique and worthwhile instead. Granted you have an amazing variety of games on offer and the Freerolls every 2 hours are fun to take part in but I am of the opinion you do not respect your players or you would take notice of the negative feedback you have been receiving regarding the Crash of Spins. I have read a lot of messages from other players and I cannot recall a single person being happy with the removal of the Casino Race.

I can understand that it may have been becoming less profitable for the Casino Race to continue but instead of just scrapping it why not reduce the number of players paid or the total prize pool? Personally I would be much happier knowing I was guaranteed to receive some money back each week instead of some Free Spins on a game that I don't like and have no interest in playing. I don't know about other players but I would prefer to even receive a 100% deposit bonus instead of this silly Crash of Spins.

I anticipate receiving a message back from Team VS advising this message has been forwarded to the appropriate Department which is nice but an effective change would be even nicer.
 
Team VS I have been mulling over messaging you guys here for some time. I have resisted the urge to do so for some time but am now just becoming annoyed.

I am a regular depositor at VS and have been for a couple years. I do plan on continuing to play at VS because even though I am annoyed right now, I still feel VS is the best online option available.

The Crash of Spins is what is really irking me. I hate it. VS do not offer deposit bonuses like the majority of online Casinos so you really do need to offer something unique and worthwhile instead. Granted you have an amazing variety of games on offer and the Freerolls every 2 hours are fun to take part in but I am of the opinion you do not respect your players or you would take notice of the negative feedback you have been receiving regarding the Crash of Spins. I have read a lot of messages from other players and I cannot recall a single person being happy with the removal of the Casino Race.

I can understand that it may have been becoming less profitable for the Casino Race to continue but instead of just scrapping it why not reduce the number of players paid or the total prize pool? Personally I would be much happier knowing I was guaranteed to receive some money back each week instead of some Free Spins on a game that I don't like and have no interest in playing. I don't know about other players but I would prefer to even receive a 100% deposit bonus instead of this silly Crash of Spins.

I anticipate receiving a message back from Team VS advising this message has been forwarded to the appropriate Department which is nice but an effective change would be even nicer.
I agree 100%! The clash spins have been non existent for me, minus 25 free spins, and I have deposited 1300 dollars in the last 10 days. It's disheartening to say the least, when the only good thing that is happening is the weekly cashback. The battles are good if you place, but how many people actually place? I don't win to withdrawal, even to double my money. I know the team has no say on what happens, but something has to give.
 
I don't win to withdrawal, even to double my money. I know the team has no say on what happens, but something has to give.
I totally agree with you bebo67. I have deposited a similar amount to you over the past couple of weeks. I play purely for pleasure and rarely withdraw. In fact, I have not requested a withdrawal in over 6 months. I have had some good wins in that time but instead of withdrawing the winnings only to deposit again in a few days I use the winnings to continue playing. I have several disabilities that keep me stuck in my house suffering chronic pain and playing online is one of the few things I can do that bring me real pleasure and an escape from the mundane.

Depositing and playing the amount that I do I don't think I am being a whinger when I say I feel VS need to listen to their players. A few times I have sent in a message requesting a deposit bonus or some recognition of VS appreciation of me as a regular, loyal player but each time I receive some spin back about all the perks I have received as a player ie weekly cashback, Casino race etc. They fail to see that the bottom line is while I may have had some extended play time through their generosity I have still not withdrawn and have continued to deposit. Now that they have got rid of the Casino Race I would expect VS support to tell me how lucky I am to receive FS randomly given by Crash Of Spins. I don't want to stop playing at VS, I am trying not to sound too negative because I still do enjoy playing there. They do have a wonderful range of games, friendly support and I love that you can chat during Tournaments but to be heard instead of being treated like a fool would be great.
 
I played extensively yesterday and amassed some 250FS on Rise of Olympus, EE, BoD, Celtic Goddess, DoA, Northern Sky and won appr. EUR55 from them.

Wow Harry, 250FS is awesome. If I had a nice number like that on some games that I regularly play I would be stoked. :) Very well done on that. :thumbsup:
Yesterday I got 15FS on BOD and was lucky enough to get the feature which paid 5 x K. Ended up with around $20 from them.
I also received about 50 others on a variety of games but didn't do any good with them.

I still don't think I fully understand how you get the FS though. I have read the T & C but sometimes I end up getting FS on games I have not played at all so not sure how that works.

I have been slowly plodding away on DOA and was very close to receiving my final trophy for 10,000 winning spins. I have logged on today however and my balance has gone back to 0 winning spins :( I have asked Support to look into it so hoping it will be fixed soon. Apparently though while you used to get 200FS for completing all trophies on DOA it is now only 75FS so I was told. Fingers crossed the prob will soon be rectified and I will knock that trophy off later today :)

Good luck Harry, very nice to see somebody enjoying their FS.
 
Hi @jodib71,

Feedback is always appreciated and the appropriate departments do read all the suggestions from our players on Casinomeister. We will not go back to the casino race but we will, however, expand on the Clash of Spins and make it even better.

If you go to this link
You do not have permission to view link Log in or register now.
and press "More info" on either the active Clash or one of the upcoming ones it will become clearer I think on how you get the free spins and in which game they will be.

Best regards,
Team Videoslots.
 
I have been slowly plodding away on DOA and was very close to receiving my final trophy for 10,000 winning spins. I have logged on today however and my balance has gone back to 0 winning spins :( I have asked Support to look into it so hoping it will be fixed soon. Apparently though while you used to get 200FS for completing all trophies on DOA it is now only 75FS so I was told. Fingers crossed the prob will soon be rectified and I will knock that trophy off later today :)

I completed all the trophies for the second time on DOA yesterday, it was 50FS for me - same as when I completed it the last time.

Incidentally, I had a problem with the DOA trophies yesterday, receiving 7 trophy notifications after each win. When I checked, they were all messed up and the win 10000 times one was missing. It was quickly sorted out by VS support but the win 10000 times one had reset to 0. I let support know and they set it to completed, allowing me to reset them and start again for my third go :)

I got a 5 Euro battle ticket for the win 10000 times and I very nearly won £20 from it, missing out by 10p!
 
Really cant understand how VS ended up with this rubbish replacement for the weekly race.I can understand that they were
paying out £90000 a week which for whatever reason they felt was unsustainable but the player loyalty should have been
taken more into account.
With the races everyone got something related to their level of play but with the clash the low rollers get next to nothing
and the high rollers who really dont care get the free spins.
If I were VS I would be looking at doing something similar to tournaments that Yggdrasil did over xmas.
The prize money was fantastic and everyone had a chance of winning big for low stake play.
Their last tournament had a 100k prize pool, it would have cost them far less as players played in real cash and
would have contributed to the cost of the pool.I dont know how much the clash is costing VS weekly but even a 30K
tournament would be better.
Personally I dont like the way things are going at VS, somehow it seemed a much nicer place to play a year ago.
 
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Hello Everyone,

Today we have 4 new titles for you. We got Raging Rex from Play N Go, Gemtastic from Red Tiger, Booomshakalaka from Booming Games and Miss Fortune from Playtech.

Raging Rex (Play N Go)
RTP: 96.34%
Min/Max: 0.20/100.00
Lines: 4096

Gemtastic (Red Tiger Gaming)
RTP: 96.07%
Min/Max: 0.10/100.00
Lines: 30

Boomshakalaka (Booming Games)
RTP: 95.85%
Min/Max: 0.25/100.00
Lines: 25

Miss Fortune (Playtech)
RTP: 95.03%
Min/Max: 0.25/100.00
Lines: 25

All games have trophies added and will available in the UK except for Boomshakalaka.

Have a terrific Thursday and good luck in the games.

Best regards,
Team Videoslots.
 
I have to ask if we are suppose to have to check our set limits each time we log in using BankID?
...or is it the same cookie problem as there was earlier with the gdpr box we needed to close each time we logged in?
 
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