Videoslots - Newly Accredited

[Team.Videoslots]

Hi Colinsunderland,

Due to GDPR we need to have an e-mail conversation before we can give out any information regarding your accounts. For example, you quoted Helenakp's post, in that case, we need the e-mail before we can look at what trophy she had completed.

The ID needs to be valid and if it expires we have to request a new one. This is a part of an ongoing process to ensure the safety of all parties involved.

Regarding the cookies, if you press the "Ok" button once it will not appear again unless you clear cookies+cache. However, if you do not press "Ok" it will remain until you press it. We have tried from different browsers and computers and have not been able to recreate the problem you informed us about.

Best regards,
Team Videoslots.

 

[Tirilej]

Hi Colinsunderland,

Due to GDPR we need to have an e-mail conversation before we can give out any information regarding your accounts. For example, you quoted Helenakp's post, in that case, we need the e-mail before we can look at what trophy she had completed.

The ID needs to be valid and if it expires we have to request a new one. This is a part of an ongoing process to ensure the safety of all parties involved.

Regarding the cookies, if you press the "Ok" button once it will not appear again unless you clear cookies+cache. However, if you do not press "Ok" it will remain until you press it. We have tried from different browsers and computers and have not been able to recreate the problem you informed us about.

Best regards,
Team Videoslots.

I would like to know if there is any player who not constantly have to press the OK button, because as I've also have mentioned before, it has nothing to do with cookies+cache, we need to press it anyway almost every single time.
As an example if I am logged in but go to other pages then go back after half an hour I am still logged in but I have to press that button again anyway.
I still haven't cleared my cookies and cache for at least two months now and I still have to do it. It's irritating but I survive since I've got use to all odd things happening there.

 

[colinsunderland]

Hi Colinsunderland,

Due to GDPR we need to have an e-mail conversation before we can give out any information regarding your accounts. For example, you quoted Helenakp's post, in that case, we need the e-mail before we can look at what trophy she had completed.

The ID needs to be valid and if it expires we have to request a new one. This is a part of an ongoing process to ensure the safety of all parties involved.

Regarding the cookies, if you press the "Ok" button once it will not appear again unless you clear cookies+cache. However, if you do not press "Ok" it will remain until you press it. We have tried from different browsers and computers and have not been able to recreate the problem you informed us about.

Best regards,
Team Videoslots.

Sorry but you aren't correct with that, I get it every time I open the page after switching the computer on, and quite often if I have just closed the browser for a couple of hours. I have even checked the cookie and it is there, and I haven't cleared cookies or cache. Other people report the same problem so it isn't just me. It hasn't always done this so its something you have done.

 

[nikantw]

I would like to know if there is any player who not constantly have to press the OK button, because as I've also have mentioned before, it has nothing to do with cookies+cache, we need to press it anyway almost every single time.
As an example if I am logged in but go to other pages then go back after half an hour I am still logged in but I have to press that button again anyway.
I still haven't cleared my cookies and cache for at least two months now and I still have to do it. It's irritating but I survive since I've got use to all odd things happening there.

I use chrome and I only need to press the OK when I open the browser for first time.

 

[Team.Videoslots]

Hi Tirilej and Colinsunderland,

We have tried to replicate this problem but has not been able to. However, I will open a dialogue with our tech team again regarding this and see if we can find an answer.

Best regards,
Team Videoslots.

 

[colinsunderland]

I use chrome and I only need to press the OK when I open the browser for first time.

If the cookie is set properly then you should only have to do it the very first time you open videoslots in the browser, not everytime you open it.

@Team.Videoslots which cookie causes the warning to pop up? Is it the session ID?

Created
Thursday, November 8, 2018 at 6:41:52 AM
Expires
Thursday, November 8, 2018 at 4:41:52 PM

or possibly cookiesinfo

Created
Thursday, November 8, 2018 at 6:42:02 AM
Expires
When the browsing session ends

 

[Tirilej]

I use chrome and I only need to press the OK when I open the browser for first time.

First time a day or first time after clearing cookies? I only use chrome too.

On every other casino we have our name or email address saved but not at VS and I've always wondered why?

 

[nikantw]

First time a day or first time after clearing cookies? I only use chrome too.

On every other casino we have our name or email address saved but not at VS and I've always wondered why?

I use incognito mode. So I never clear cookies and yes, first time a day.

 

[Tirilej]

I played the last freeroll and have had my browser up since then. I tried several times to open VS and didn't have to click on that x.
Closed my browser and opened it again, went to VS and had to click it again, so every time I open chrome. Strange eh?

 

[interlog]

I think Colin gave a clue on the expiry of the cookies.... every time the browser is closed and then reopened the cookie warning bar reappears.

 

[nikantw]

I played the last freeroll and have had my browser up since then. I tried several times to open VS and didn't have to click on that x.
Closed my browser and opened it again, went to VS and had to click it again, so every time I open chrome. Strange eh?

I tried it now, close and reopen browser, same, had to click it again

 

[Team.Videoslots]

Hi again everyone,

Our tech team is investigating again and hopefully, we'll find a solution.

Best regards,
Team Videoslots.

 

[Tirilej]

Hi again everyone,

Our tech team is investigating again and hopefully, we'll find a solution.

Best regards,
Team Videoslots.

Great! Next time it would be great also if you take us serious so we don't have to repeat everything ten times over several months before anything happens

Then we have that other issue with emails. I was told by Bryan in August that you were working with him to fix a way so we wouldn't have to send emails but would be able to use just pm's like with every other casino in here..
How is that going? Any solution yet?

 

[Team.Videoslots]

Hi again Tirilej,

We take all reported problems seriously but since we were unable to replicate this specific problem it gets a lot trickier to solve.

To make sure we do not breach any GDPR rules we still request the e-mails. We are working on a fix for this issue but I'm afraid we do not have a date for when it will be fixed yet.

Best regards,
Team Videoslots.

 

[Tirilej]

Hi again Tirilej,

We take all reported problems seriously but since we were unable to replicate this specific problem it gets a lot trickier to solve.

To make sure we do not breach any GDPR rules we still request the e-mails. We are working on a fix for this issue but I'm afraid we do not have a date for when it will be fixed yet.

Best regards,
Team Videoslots.

I wish I could trust you, but I lost that faith in you after the ''rep-issue''. I've been gone a few months and I believe it's best if I stay out of this thread a few more months now.
I couldn't not ask though

 

[colinsunderland]

Hi again Tirilej,

We take all reported problems seriously but since we were unable to replicate this specific problem it gets a lot trickier to solve.
Best regards,
Team Videoslots.

It's a shame no one has invented something that would help in situations like this, maybe a messaging system, they could call it private messaging or maybe email, then if customers report issues issues you can't replicate then you could contact those customers to ask for more details instead of not doing anything

It's almost certainly the cookie length that's a problem

 

[MartiniMan]

@Team.Videoslots - I've had a BTC withdrawal sitting in pending for ages now. Contacted support they said, VS is experiencing an issue with BTW withdrawals. Last time this happened it took 3 or 4 days to fix. Had Visa go down a while ago, that was fixed damn quick. But I suppose BTC ain't major depositing method, and it's deemed as not important to fix ASAP.

AN email from support or payments would have been nice advising of this issue, instead of me having to chase it up.

 

[Team.Videoslots]

Hello MartiniMan,

At the moment we are experiencing issues with Bitcoin Withdrawals. However, this is a high priority issue that we hope to have resolved as soon as possible.

Best regards,
Team Videoslots.

 

[MartiniMan]

@Team.Videoslots - thanks for the update. Sure this is a, how long is a piece of string question. But, any idea on estimated time frame to fixing the issue?

 

[Team.Videoslots]

Hi again MartiniMan,

Unfortunately we do not have an estimated time. But we can assure you that this is a high priority issue and we're hoping to have it resolved as soon as possible.

Best regards,
Team Videoslots.

 

[MartiniMan]

@Team.Videoslots - BTC withdrawal received around GMT 08:45am today, thanks

 

[Team.Videoslots]

Good afternoon everyone!

We hope you have had a wonderful week and are looking forward to the weekend! We are exited to offer you five new titles from Wasdan this fantastic Friday.

Fenix Play 27:
Lines: 27
Min: 0.10
Max: 100
RTP: 96.25%

Magic Fruits Deluxe:
Lines: 5
Min: 0.10
Max: 100
RTP: 96.41%

Draculas Castle:
Lines: 5
Min: 0.10
Max: 100
RTP: 96.56%

Mystery Jack:
Lines: 27
Min: 0.10
Max: 100
RTP: 96.49%

Magic Fruits 4 Deluxe:
Lines: 10
Min: 0.10
Max: 100
RTP: 96.1%

All the above games have trophies and rewards added. Unfortunately they are not available for our UK players.

We wish you all an amazing weekend and the best of luck!

Best regards,
Team Videoslots.

 

[geordiecolin]

Thank you Videoslots. I had the limited bet implement in place for months but I never tried it out until tonight. It works.
I find it so easy to hit the buy in button some times.
It is too easy to forget what Videoslots do for their users in general and for us in purticular

 

[smart_croatia]

Thank you Videoslots. I had the limited bet implement in place for months but I never tried it out until tonight. It works.
I find it so easy to hit the buy in button some times.
It is too easy to forget what Videoslots do for their users in general and for us in purticular

wow ty for this info, i never seen it before, i had few miss clicks when finishing fs on netent

 

[geordiecolin]

wow ty for this info, i never seen it before, i had few miss clicks when finishing fs on netent

My second night this week on the pop. But my life has been turned upside down a little lately. But that is the reason I used restrictinons.I have no one telling me that I am spending too much time....
I have a new place to make a home. But we all have to make our own priorities. I just hate having nothing to fall back on unless I continue to be smart and take in what Casinomiester lets me learn

 

[ktruo123]

oh jesus christ.. after complaining about finishing "sizzling spins" achievements.. i just finished "rise of olympus" achievement.. and all i got was for the final achievement 20 free spins and for the completion 50 spins and thats all,,,

and is it me or has the weekend booster been down graded as well.. its seems very noticeable to me...

or maybe its just me

 

[colinsunderland]

Are you having problems with Trustly. I made a deposit last night that has been taken from my bank but not credited your end, I did get a 'transaction cannot be completed at this time' message at the time, but the money went from my bank.
Then did a withdrawal about 5 hours ago, was apparently processed within a few minutes, nothing in my account yet. I've done probably around 100 withdrawals using trustly on other sites, and don't recall a single one taking more than a few minutes after it had been processed.
Also, why did I have to put my swift and BIC codes in, they aren't required for trustly, they had to be input on your site before the redirection to trustly happened, that seems a bit strange to me.

 

[Team.Videoslots]

Hi Colinsunderland,

I have talked to our Payment Team and they have informed there are currently no issues with Trustly, I have sent you a PM to gather some information and investigate this further for you.

Br,
Team Videoslots.

 

[Saberon]

Once again Aussies are having issues with PlaynGo. This issue has been going on over 8 hours and nothing has been done about it as of yet.

Can this please be rectified as soon as possible?

 

[Saberon]

oh jesus christ.. after complaining about finishing "sizzling spins" achievements.. i just finished "rise of olympus" achievement.. and all i got was for the final achievement 20 free spins and for the completion 50 spins and thats all,,,

and is it me or has the weekend booster been down graded as well.. its seems very noticeable to me...

or maybe its just me

At least you know what you are getting. Haha

Aussies had a currency change, lost all our deposit and wagering and with that, freeroll access too, and had to go through hell to get a freeroll ticket until we can build up our deposits and wagering again as well as Friday's boosters reset to 0.

So we have no clue what we were getting due to the currency changeover notice being just an email sent at 7am one morning apologising for such short notice and that we'd already been switched so we didn't have time to manually record our booster Information.

At least we can play Thunderkick now.

 

[Team.Videoslots]

Hello Everyone,

Hopefully you all are having an amazing day so far. Today we are excited to offer two new releases for you, Wild Guns from Wazdan and Electric Wilds from Northern Lights Gaming.

Wild Guns (Wazdan):
RTP: 96.49%
Min: €0.10
Max: €100
Paylines: 5

Electric Wilds (Northern Lights Gaming):
RTP: 96%
Min: €0.10
Max: €500
Paylines: 5

Both games have Trophies and Rewards added and Electric Wilds is available for our UK players however, unfortunately, Wild Guns is not.

We wish you all the best of luck and enjoy!

Best regards,
Team Videoslots.

 

[DNGRFLD]

Hi Team Videoslots,

I made a withdrawal on Wednesday of a siginificant sum of money and still have not received it. I was sent a screenshot showing that the transaction had in fact been sent to my address but it had been copied and pasted twice instead of once (i have the screenshot if you would like to see) Yordy in particular has been tremendously helpful and very compassionate and would like to commend Yordy for impeccable and mindful customer service. Nontheless I am still waiting for my withdrawal... Which I'm sure would have been rejected by the Bitcoin Network as the address would have been deemed invalid and not passed the relevant 32bit checksum. I have read above that martiniman has received their withdrawal so i'm curious if I have any chance of receiving mine in the imminent future.

 

[Team.Videoslots]

Hello @DNGRFLD,

We have now sent you a PM.

Br,
Team Videoslots.

 

[MartiniMan]

The VS party for Aussies is now over. Logged in today, went to make a deposit and was greeted with, Sorry we can't accept deposits from your country.Strange, cause I was playing up until 2:30am (AEST) today, and deposits were fine. Checked email and spam folder but nothing informing me of this sudden blocking.

Seems the change to Euro was a big waste of time for VS.

 

[NeverLucky]

The VS party for Aussies is now over. Logged in today, went to make a deposit and was greeted with, Sorry we can't accept deposits from your country.Strange, cause I was playing up until 2:30am (AEST) today, and deposits were fine. Checked email and spam folder but nothing informing me of this sudden blocking.

Seems the change to Euro was a big waste of time for VS.

Probably due to this:
Chargebacks Now made easy.

 

[MartiniMan]

@NeverLucky - yeah that would throw a stick in their spokes.

 

[DNGRFLD]

Hello @DNGRFLD,

We have now sent you a PM.

Br,
Team Videoslots.

Thanks mate, woke up to the BTC already in my account ! Very happy. Cheers.

 

[Team.Videoslots]

Hello Everyone,

I hope you are all having a great Tuesday, we have one brand new game release for you today coming from Greentube.

Wild Country
Min: €0.40
Max: €40
Lines: 40
RTP: 95.16%

Today’s game has trophies and rewards added and is available for our UK players.

Best of luck to you all!

Br,
Team Videoslots.

 

[TheresNoDInBonanza]

The VS party for Aussies is now over. Logged in today, went to make a deposit and was greeted with, Sorry we can't accept deposits from your country.Strange, cause I was playing up until 2:30am (AEST) today, and deposits were fine. Checked email and spam folder but nothing informing me of this sudden blocking.

Seems the change to Euro was a big waste of time for VS.

Bit confused - they've been "not accepting" deposits from Aussies for awhile now, unless we're "on vacation" in Sweden.
Has that changed?
I'll admit my last few attempts while vacationing in Sweden have failed also.

 

[Steviedoo]

Team videoslots

Glad to see the new changes to website on iPad and mobile.
Thank you for adding live chat.

Any chance you will be putting a way to sort games by provider any time soon?

 

[Team.Videoslots]

Hi Steviedoo,

Thank you for this great feedback! We are glad you like the changes, this is something we will bring forward and see if this can be implemented.

Best regards,
Team Videoslots.

 

[colinsunderland]

So any news on the annoying cookie problem that would literally take 30 seconds to fix?

 

[Team.Videoslots]

Hello colinsunderland,

We are working on fixing this and we will keep you updated here.

Br,
Team Videoslots.

 

[colinsunderland]

Hello colinsunderland,

We are working on fixing this and we will keep you updated here.

Br,
Team Videoslots.

You literally have to adjust the cookie length, it would take 30 seconds! I'm fairly sure I even posted which cookie was causing it (the second one).

 

[Team.Videoslots]

Hi colinsunderland,

This has been raised to the relevant department. However, they have a lot on their plate, but we will see if we can push for this to be resolved as soon as possible.

Best regards,
Team Videoslots.

 

[mina1929]

Bit confused - they've been "not accepting" deposits from Aussies for awhile now, unless we're "on vacation" in Sweden.
Has that changed?
I'll admit my last few attempts while vacationing in Sweden have failed also.

I used Neosurf last night for the first time no problems at all, instant deposit but lose money changing to Euro.

Bitcoin is probably the cheapest way now

 

[MartiniMan]

Bit confused - they've been "not accepting" deposits from Aussies for awhile now

A while - now I'm a bit confused
They were accepting AU IP deposits from my V/C, right up until the early hours of Tuesday (yesterday).

Later that day when I tried to deposit, is when I got the message, can't accept deposits from Australia anymore.

 

[mina1929]

A while - now I'm a bit confused
They were accepting AU IP deposits from my V/C, right up until the early hours of Tuesday (yesterday).

Later that day when I tried to deposit, is when I got the message, can't accept deposits from Australia anymore.

I think for some Aussies it was still working from AU IP but for some of us that changed ages ago.

Only way you can deposit now is if you go to another country and play from there

 

[MartiniMan]

Only way you can deposit now is if you go to another country and play from there

Physically visit another country or appear virtually from another country?

 

[bruinsdude]

Hey just my 2c here, but after you filter a game to a certain provider.....could you guys not pop in a randomizer....say use a random numbers program to pick a game to suggest. Just yet another element of sheer luck added into the mix. I would totally play any slot that came up on some kind of wheel of chance. Yet again, I could just be out in left field yet again.