Videoslots - Newly Accredited

[TheresNoDInBonanza]

Hi TheresNoDInBonanza,

Sorry to hear about this situation. Our loyalty department does not work on weekends and tends to have a bit more to do on Mondays. Regardless, I am sure they can add the bonus to your account at a later date if you would like that. We will contact our loyalty department and have them get back to you regarding this as soon as possible.

Best regards,
Team Videoslots.

A bonus added in 10% wagered increments isn't worth anything once you've lost the initial deposit.

Also it's been Tuesday for 6 hours that's hardly working weekends.. and they responded during the weekend just fine in order to get the deposit.

 

[Team.Videoslots]

Hi again TheresNoDInBonanza,

You still have 7 days to fulfill the wagering requirement so even if you are unlucky and lose the initial deposit you can make another deposit and keep on wagering the bonus that way. And the best part about the increment bonus is that its a non-sticky bonus so if you win you just forfeit it and withdraw.

Best regards,
Team Videoslots.

 

[TheresNoDInBonanza]

Hi again TheresNoDInBonanza,

You still have 7 days to fulfill the wagering requirement so even if you are unlucky and lose the initial deposit you can make another deposit and keep on wagering the bonus that way. And the best part about the increment bonus is that its a non-sticky bonus so if you win you just forfeit it and withdraw.

Best regards,
Team Videoslots.

You aren't listening: there's nothing left to wager with- there's no way in hell I'm depositing with you again to wager after this bait and switch.

 

[TheresNoDInBonanza]

Your support could easily make a note on a player's account regarding a bonus, add a match reward or create a coupon code so that player's can accept a bonus.

Instead they insist on player's emailing loyalty and not getting a response back for days by which point they've lost the deposit anyway.

It's clearly by design, you've dismantled the VIP program so you can eek out every last cent and frankly it disgusts me.

 

[Team.Videoslots]

Hi again TheresNoDInBonanza,

I understand what you mean and that is why I suggested that we could add the bonus at a later date if you want it that is.

We are not dismantling our loyalty department but as I said they do not work weekends and that, unfortunately, can cause the replies on Monday to take a bit longer. I hope you understand.

Best regards,
Team Videoslots.

 

[colinsunderland]

Hi again TheresNoDInBonanza,

I understand what you mean and that is why I suggested that we could add the bonus at a later date if you want it that is.

We are not dismantling our loyalty department but as I said they do not work weekends and that, unfortunately, can cause the replies on Monday to take a bit longer. I hope you understand.

Best regards,
Team Videoslots.

He said they were responding over a weekend to get a deposit, how did they do that if they don't work weekends?

 

[paul7388]

He said they were responding over a weekend to get a deposit, how did they do that if they don't work weekends?

To be fair he said he deposited at the weekend.

He never mentioned exactly when he was having the email conversations about depositing.

Fact he needed to open a new bank account etc. would seem it was at least several days ago not over the weekend.

 

[Gaz237]

To be fair he said he deposited at the weekend.

He never mentioned exactly when he was having the email conversations about depositing.

Fact he needed to open a new bank account etc. would seem it was at least several days ago not over the weekend.

Plus he is half a day ahead of us.

I stunned he played $500 on Finn FFS.

 

[Team.Videoslots]

Hi colinsunderland,

Our loyalty department does not work weekends. The confusion is perhaps due to different time zones.

Best regards,
Team Videoslots.

 

[syntynyt]

what type of moron make endless deposits for the only purpose of winning, and when is winning 900eur from 25eur dep, TWICE, at a week distance, it plays the whole lot back with 1000eur in mind? how this type of moron can repeat the same disgusting mistake at a week distance not withdrawing anything? i succeeded to control the demons of spending, and now i can't control the demons of playing, i play with 200-300eur withdraw in mind and when i earn it this rotten mind wants all of sudden 1000, and i always fall for it, is like another persona taking the place and playing instead of me. same shit happened in landbased, i overcome my imposed withdraw limit by winning greater and never go near withdrawing even if i have just a button to press and operator comes in. this is why some people are LOSERS even when they win. *lashing my back like in davinci code until it turns purple*

 

[Team.Videoslots]

Hi syntynyt,

I could not send you a PM, can you please send me us an e-mail to [email protected] with your username.

Best regards,
Team Videoslots.

 

[colinsunderland]

To be fair he said he deposited at the weekend.

He never mentioned exactly when he was having the email conversations about depositing.

Fact he needed to open a new bank account etc. would seem it was at least several days ago not over the weekend.

they responded during the weekend just fine in order to get the deposit

 

[paul7388]

they responded during the weekend just fine in order to get the deposit

And it is also Tuesday where he is so his weekend would be different

 

[syntynyt]

Hi syntynyt,

I could not send you a PM, can you please send me us an e-mail to [email protected] with your username.

Best regards,
Team Videoslots.

hi. that was a rant directed at me, self-loathing they call it, when dopamine gets over imposed mind limits, senses and common sense. nothing against VS, it just happened here, happened to WIN, a rare event for me in online gambling, and was enough to buy something nice but i screwed myself. im not looking for comps or do i have a gambling problem hence i will not send any email to you, just told my story with the hope that next time i will actually press the bloody withdraw button(have you heard it???you, the other persona that are upping the bets from 0.60 to 4 per spin like im gates or something)

 

[Team.Videoslots]

Hi again syntynyt,

We wanted to get in contact with you to make sure everything is ok. From the "Responsible Gaming" page you can set lots of different limits for yourself if need be, for example, a loss limit to avoid this happening again. Send us an e-mail or contact the support which is available 24/7 if you have any questions.

Best regards,
Team Videoslots.

 

[syntynyt]

back in the day when i voted VS for the best around, the responsible gambling page weighed my vote for being the most complete in the industry. maybe i used it once when spending was a problem. i will for sure use it from now on, winning big and not withdrawing gives a miserable feel, but when history keeps repeating there is for sure a problem in the head something not functioning correctly for self-inflicting that feel again and again and earning nothing making gambling a futile experience. but with your tools i will take care of the broken mind

 

[syntynyt]

btw, you have 100's of games, but how you promote them, the less played ones, the underrated ones? you swipe the games on the first page adding what is new but it doesnt take long until new releases are vanishing if are not popular. there has to be a RANDOM GAME button installed, i feel the need to choose something new and don't want to choose based on the name, the logo or the provider, let the randomness decide the game i play next. go to metal-archives and you have random band button, the same principle discover new bands

 

[slotmaster]

NoDinbonanza can just give me $500 and I will play for him.

 

[Team.Videoslots]

Hi again syntynyt,

Please do not hesitate to contact us regarding playing more responsible and we can help you set limits if you want.

Regarding adding a random button, I shall forward the feedback to the relevant department.

Best regards,
Team Videoslots.

 

[sueyh]

they responded during the weekend just fine in order to get the deposit

If the loyalty department send emails on Friday, it is Saturday in Australia.

 

[TheresNoDInBonanza]

If the loyalty department send emails on Friday, it is Saturday in Australia.

21 hours and still no response. This is getting to be a very flexible definition of "weekend".

And if they don't work weekends why would they not warn me of that since that's when people will most likely deposit? Or like I said earlier why not add a Claimable Reward or promo code to remove the need for back and forth emails?

The reason is simple: so they can get more deposits.

Oh and to save videoslots team the time of typing the reply here it is in advance: "we'll look in to this, thank you for the suggestions"

 

[Team.Videoslots]

Hi TheresNoDInBonanza,

I have sent a reminder email to them to try and get the reply speeded up for you, please keep in mind that they work standard office hours (GMT +2).

Br,
Team Videoslots.

 

[TheresNoDInBonanza]

27 hours still nothing.
So if the deposit had been made Friday 6pm I'd have been waiting 84 (so far) hours by now. Instead of a mere 27 (so far)?

Bring back Kenny...

 

[bowki]

Just a random praise for Videoslots.

Won 3,xx € from the tuesday freespins. Horrible game so I changed to BOD and made 3 1€ spins. Bonus, won 270€, made some more spins and cashed out 260. Paid in under 5 minutes.

Now I know thats pure luck and happens only once in 1000 tries but still I dont know any other casino where this is possible.

 

[TheresNoDInBonanza]

Just a random praise for Videoslots.

Won 3,xx € from the tuesday freespins. Horrible game so I changed to BOD and made 3 1€ spins. Bonus, won 270€, made some more spins and cashed out 260. Paid in under 5 minutes.

Now I know thats pure luck and happens only once in 1000 tries but still I dont know any other casino where this is possible.

Almost any casino this could happen at? In fact it's more likely at the others I use since I get on average about 40% deposit matches there whereas at videoslots I get 0% and maybe $3.50 at the end of the week and 50c if you sit all day every day playing freerolls.

 

[bowki]

Weekly Freespins without depositing with zero wagering and no max cash out and getting paid within 5 minutes if you are lucky? I dont play at any other casino where this is possible.

 

[CasinoNinja]

Will you release Irish Riches Megaways on Videoslots soon? It's the only Jackpot king slot worth playing as the RTP is almost identical to Bonanza so it's actually very fun.

 

[Team.Videoslots]

Hi CasinoNinja,

I will contact the provider now and see if this is something we will be able to offer you.

Br,
Team Videoslots.

 

[geordiecolin]

Hi Jayjay231221,

Thank you for your feedback regarding this, however our goal is to be able to offer our players the largest library of games available online, should we not have any of your favourite games, please feel free to send us a PM or via the thread and we will do our best to add this for you.

Br,
Team Videoslots.

Is there a chance of you getting Napoleon Rise of an Empire slot which is a Blueprint game? I think that CM members will love the game. It has the potential for massive payouts

 

[Team.Videoslots]

Hi geordiecolin,

We will be releasing Napoleon Rise of an Empire by Blueprint Gaming this Friday!

Best regards,
Team Videoslots.

 

[geordiecolin]

Hi geordiecolin,

We will be releasing Napoleon Rise of an Empire by Blueprint Gaming this Friday!

Best regards,
Team Videoslots.

Thanks for the swift response. I have a feeling that the slot will be popular amongst the CM community as well as get its share of curses

 

[TheresNoDInBonanza]

Weekly Freespins without depositing with zero wagering and no max cash out and getting paid within 5 minutes if you are lucky? I dont play at any other casino where this is possible.

You do need to deposit to get any rewards though, and I'll take 40% deposit match with 30x wagering over ~$2 "wager free" any day.

And as far as I can tell the only way to withdraw here for me is via Bitcoin now, which takes days and is a whole other can of worms- so yes my other casinos beat that hands down by paying back into the credit card used to deposit.

 

[TheresNoDInBonanza]

For anyone interested I finally got a reply back regarding my deposit 31 hours later. The need to contact support to claim a deposit bonus is ridiculous- if you deposit on Friday night (when most are likely to do) you can apparently expect to wait 100+ hours (!) for the bonus to be credited..

Good luck having the willpower to leave your deposit untouched that long!

Anyway here's my response to them:

It's pointless now since there's no deposit left to make wagering. The deposit was made 31 hours ago and it's taken this long to get a reply. It's almost Wednesday now so even though you don't work weekends that's why videoslots need to look at this- it's not an excuse but rather the reason for the issue.
I'm not interested in depositing with you guys anytime soon since this has left a very bitter taste in my mouth.

I'm not blaming you specifically but rather vs for axing the VIP department and then implementing policies to deliberately frustrate users trying to accept a fair bonus- you and I both know you could have credited my account with a reward to activate upon deposit or even a bonus code to use on checkout.

 

[slotmaster]

Will you release Irish Riches Megaways on Videoslots soon? It's the only Jackpot king slot worth playing as the RTP is almost identical to Bonanza so it's actually very fun.

Plus 1 was going to ask this. Oh a new blueprint game this week.

 

[Team.Videoslots]

Hi TheresNoDInBonanza,

We are sorry you feel this way and we can assure you this is not something that we are doing deliberately to frustrate you, we will be sure to bring this up and make sure we improve on this in the future.

Best regards,
Team Videoslots.

 

[smart_croatia]

Hi,how come there is no news about yesterday new slot from blueprint fortunes of ra its a clone of MM2, geat slot and min bet is 10p which i rly like @Team.Videoslots

 

[SpinUk]

Almost any casino this could happen at? In fact it's more likely at the others I use since I get on average about 40% deposit matches there whereas at videoslots I get 0% and maybe $3.50 at the end of the week and 50c if you sit all day every day playing freerolls.

And yet still people play here.

Try playing at Rizk or Trada, they have superspins and deposit bonuses regularly. They pay pretty much instantly too, as well as having amazing customer service that get to know you. No way on earth you would ever wait days for any issue with them.

And I say that despite making an overall loss at Rizk...

 

[Team.Videoslots]

Hi Smart_Croatia,

Thank you for pointing this out, I will speak with the relevant Department and see if this can be posted.

Br,
Team Videoslots.

 

[TheresNoDInBonanza]

And yet still people play here.

Try playing at Rizk or Trada, they have superspins and deposit bonuses regularly. They pay pretty much instantly too, as well as having amazing customer service that get to know you. No way on earth you would ever wait days for any issue with them.

Yes we're a bit limited in our selection in this country now but I have two other casinos which treat me very well, I won't shill them here but suffice it to say the sheen on videoslots wore off long ago once they became large enough to not require treating individual players as anything but blips on a stock sheet.

Thought I'd give them another chance and should've known better I guess.

 

[Team.Videoslots]

HI Everyone,

I hope you are all having a great day, I am happy to announce we have 4 new games to offer you today!

Stein Haus (Greentube)
Min: €0.50
Max: €50
Lines:50
RTP:95.26%

Hot Spin (Isoftbet)
Min: €0.20
Max: €100
Lines:20
RTP:96%

Phoenix Fire (Playson)
Min: €0.20
Max: €100
Lines: 10
RTP: 96.05%

Joker Gems (ELK)
Min: €0.20
Max: €100
Lines: Cluster Pays
RTP: 96.3%

All of today’s games have trophies and rewards added and are available for our UK players.

I hope you all enjoy the games and best of luck!

Br,
Team Videoslots.

 

[Team.Videoslots]

Hello Everyone,

I hope your day has been great so far, we have three new game releases to offer you all today.

Wild Rain (Core Gaming):
Min: €0.20
Max: €100
Lines: 20
RTP: 93.89%

Ra and the Scarab Temple (Bally):
Min: €0.55
Max: € 275
Lines: 40
RTP: 95.85%

Jackpot Jester 200000 (NextGen):
Min: €0.10
Max: €20
Lines: 5
RTP: 95.08%

All of today’s games have trophies and rewards added and are available for our UK players.

Br,
Team Videoslots.

 

[nikantw]

@Team.Videoslots

My wagering last 14 days has been over 3000, but my race money 0.00 and my booster money 1.53.

This is because I have been a bit stupid lately. I have been playing a lot Mega Moolah and Fire 88. Although with Mega Moolah the small bet (0.01 – 0.05) may be justifying it.

Fire 88 on the other hand is considered by VS (as I just found out) a jackpot game. That means no weekend booster and no race points! That makes no sense at all.

If there is a progressive jackpot, network or local jackpot, then I get it, those are excluded because part of the bet goes to a pool that will be paid back to the players.

But Fire 88 is a fake jackpot. By fake I mean that the “jackpot” is not real, it is just the name the game has for the prize in a bonus round. Specifically for Fire 88 the “jackpot” prizes are 38x, 88x and 888x, fixed payouts of a standard bonus round. It makes absolutely no sense at all to name a game like this “a jackpot game” and exclude it from weekend booster and race points.

 

[Team.Videoslots]

Hi Nikantw,

I have sent you a PM.

Regarding Fire88, I will investigate this further and get back to you as soon as we have an update.

Br,
Team Videoslots.

 

[Jayjay231221]

Wouldn't fancy playing wild rain at 93%rtp wow so low

 

[Steviedoo]

Hi Nikantw,

I have sent you a PM.

Regarding Fire88, I will investigate this further and get back to you as soon as we have an update.

Br,
Team Videoslots.

can we know the answer to this question...

This is not specific to his account.


Also, do the older microgaming games have trophies etc...jane blonde, what a hoot, big top etc...I don’t see them...


Thank you

 

[Team.Videoslots]

Hi Nikantw,

You are correct about this being a static jackpot, however it was decided we would input this game as a Jackpot on our site, we have spoken with our Senior Management regarding this and they have informed us that we can change this, therefore from now on you will be able to receive Weekend Booster and Cashback while playing this game.

@Steviedoo I have checked the games you mentioned and can confirm they currently do not have trophies attached to those games, however we are continually adding new trophies to games, and I will see if it possible for us to add trophies for the games you mentioned.

Br,
Team Videoslots.

 

[Lincolnuk]

Wouldn't fancy playing wild rain at 93%rtp wow so low

Seems to be a growing amount of games been released with Rtp that pay below 95%.

 

[nikantw]

Hi Nikantw,

You are correct about this being a static jackpot, however it was decided we would input this game as a Jackpot on our site, we have spoken with our Senior Management regarding this and they have informed us that we can change this, therefore from now on you will be able to receive Weekend Booster and Cashback while playing this game.

@Steviedoo I have checked the games you mentioned and can confirm they currently do not have trophies attached to those games, however we are continually adding new trophies to games, and I will see if it possible for us to add trophies for the games you mentioned.

Br,
Team Videoslots.

Thanks for the reply. Questions:
1) What about race points (I assume you mean yes, but just to clarify)?
2) What about all the other games like it (with static jackpot)?

 

[Team.Videoslots]

Hi again nikantw,

You will also be receiving race points, yes. From the other games that have a static jackpot you will receive both weekend booster and race points.

Best regards,
Team Videoslots.

 

[Team.Videoslots]

Hello Guys,

Hopefully you all are having a fantastic Friday so far. Today we have 3 brand new games for you, Black Magic Fruits from Barcrest, Napoleon Rise of an Empire from Blueprint Gaming and Adelia the Fortune Wielder from Foxium.

Black Magic Fruits (Barcrest)
RTP: 95.02%
Min: €0.10
Max: €500
Paylines: 5

Napoleon Rise of an Empire (Blueprint Gaming)
RTP: 95.96%
Min: €0.20
Max: €40
Paylines: 40

Adelia the Fortune Wielder (Foxium)
RTP: 96.5%
Min: €0.20
Max: €40
Paylines: 20

All games above have Trophies and Rewards added and are available for our UK players.

We wish you the best of luck and enjoy!

Br,
Team Videoslots.