Videoslots - Newly Accredited

[Dan.Videoslots]

Hi misaxxx,

Sorry for my late reply.
I have sent your issue to our support and the provider to investigate this. I will send you a private message when I have an update.

Br,
Daniel.

 

[smart_croatia]

i just made dposit via skrill, money had left my acc, i have sent copy of my skrill ,a nd email from skrill that comfirming my transaction, i hope i wont be waiting to much, if you can help out DAn it would be nice ty

 

[Dan.Videoslots]

Hi smart_croatia,

I have sent you a private message.

Br,
Daniel.

 

[thebigs]

Same here with Skrill deposit.Seems to be a technical issue and told it might take 30 mins to show up in your account.

 

[Dan.Videoslots]

Hi guys,

I just talked to our payment department and Skrill is having some technical issues. You can always contact me via PM if you have any questions.

Br,
Daniel.

 

[Slotaholic]

Just got snail mail from Videoslots, i was sure it was the once a month offer that i usually get but no.
This time it was a welcome offer for new players, and this was sent from videoslots.
Thanks for the offer but kind of hard to use when i have been a member for a long long time....

/Slotaholic

 

[Dan.Videoslots]

Hi Slotaholic,

I have sent you a PM.

Br,
Daniel.

 

[Dan.Videoslots]

Hi guys,

Small update.
I have doubled checked the question regarding loss limits attached to Battle of slots freerolls. My previous statement that it was a technical limitation is incorrect. We calculate freeroll play as real money play as you have the chance to bet and win even if you don't risk your own money. You still can spend an enormous amount of time at our Battles and that can become very addictive. I hope this will clear things up.

Br,
Daniel.

 

[scarletmuse]

Given that the information emailed to Australian players was completely false, can you please provide accurate information how Videoslots intends to deal with Australian players in the future?

hey there am wondering what this query relates to and what issues there are for aussie players or what email info was incorrect? havent been following the threads closely enough and am just tryin to catch up on the latest changes and whatever else affects us aussies as i still trying make sense of it all really lol

 

[interlog]

Hi guys,

Small update.
I have doubled checked the question regarding loss limits attached to Battle of slots freerolls. My previous statement that it was a technical limitation is incorrect. We calculate freeroll play as real money play as you have the chance to bet and win even if you don't risk your own money. You still can spend an enormous amount of time at our Battles and that can become very addictive. I hope this will clear things up.

Br,
Daniel.

Dan,

That doesn't make any sense. If the addictiveness is an issue then surely the time out limit setting should be referred to when it comes to free roll battles rather than the loss limit?

 

[Dan.Videoslots]

Hi scarletmuse,

I have sent you a PM.

Br,
Daniel.

 

[Dan.Videoslots]

Hi Guys,

Happy Friday!! Today we bring you one last game before Christmas Day! All of us at Videoslots.com wish you a Happy Christmas, thank you for making this another fantastic year,
and introduce you to Wild Nords, today’s release brought to us by Red Tiger Gaming!

Wild Nords:
Additional Information.
No of Paylines: 20
Min Bet: 0.20
Max Bet: €100
RTP: 96.01%

This game has Trophies and Rewards added and is available to UK Players.

Wish you the best of luck

Br,

Daniel

 

[lockinlove]

Hi guys,

Small update.
I have doubled checked the question regarding loss limits attached to Battle of slots freerolls. My previous statement that it was a technical limitation is incorrect. We calculate freeroll play as real money play as you have the chance to bet and win even if you don't risk your own money. You still can spend an enormous amount of time at our Battles and that can become very addictive. I hope this will clear things up.

Br,
Daniel.

A loss limit is a loss limit. Adding your own spin on it is not how it works and whoever gave you this explanation seems like someone who just made it up because they felt they needed to give some sort of response.

If this is not technical issue then removing freerolls from your loss limit should be immediately implemented.

People put a loss limit in place for many reasons. I didnt want to deposit until my battles were up because I like to maximize my battle play since I do not deposit anywhere close to what I used to. So no, that is not an addiction. Its like an alarm clock and your casino has no right to dictate how I operate my account if I am simply following the rules

Punishing a player for using responsible gambling tools could have a reverse effect and people may not want to use them because it is now a guessing game if their will be punishment just because they decided to use them

 

[Steviedoo]

Hi guys,

Small update.
I have doubled checked the question regarding loss limits attached to Battle of slots freerolls. My previous statement that it was a technical limitation is incorrect. We calculate freeroll play as real money play as you have the chance to bet and win even if you don't risk your own money. You still can spend an enormous amount of time at our Battles and that can become very addictive. I hope this will clear things up.

Br,
Daniel.

Maybe you can add in the responsible gaming section under the loss limit....freeroll battles are also calculated in the loss limit amount. Something that will let people know.

 

[Dan.Videoslots]

Hi lockinlove,

I appreciate your feedback and I will forward it to the right department and I understand what you mean.

@Steviedoo, your post is a great idea and I will also bring this up to the right department.
Have a great Friday everyone, and good luck on the freerolls this weekend and I wish you all a great Christmas!

Br,
Daniel.

 

[09237653]

I activated a snail mail promo for 150 book of dead free spins but it has awarded me a buggy nan% bonus so i cannot claim the free spins or play any freerolls in the meantime.
if I forfeit this bonus will it fix the problem, will I lose the free spins?

 

[Dan.Videoslots]

Hi 09237653,

There is a small "visual glitch" but if you just forfeit the bonus it will work for you.

Br,
Daniel.

 

[09237653]

Cheers Dan, Quick reply.
And Merry Xmas.

 

[colinsunderland]

Is the snail mail book of dead offer for this weekends battle weekend? If so can you give people the code as obviously post is coming late at the moment for a lot of people.

 

[Dan.Videoslots]

Is the snail mail book of dead offer for this weekends battle weekend? If so can you give people the code as obviously post is coming late at the moment for a lot of people.

Hi ColinSunderland,

No, the snail mail for Book of Dead is not for this weekends Battle Weekend. The Battle Weekend is for Spectra and is available to all, as long as you have wagered at least €200 and made a €20 deposit between the 23rd November 00:00 GMT and the start of these Battles.

Br,

Daniel.

 

[09237653]

The flyer is promoting a new years eve 30000 free spins battle not the spectra freeroll weekend.
Valid until the 31st at 23:59 so no need to panic just yet.

 

[lockinlove]

Great so im going to miss out on these battles because of that flaw with the RG?

 

[Dan.Videoslots]

Great so im going to miss out on these battles because of that flaw with the RG?

Hi lockinlove,

Have contacted you via PM.

Br,

Daniel

 

[scarletmuse]

Hey wondering what happened just now... Have been havibsome errors/server disconnectiob during a few games--not sure if anyone else experiencing delays with PlaynGo as well..usually i just close or refresh and all good and sometimes my wifi is whack so I tend to think its more a fault on my side. but now during mystery joker 6000 i had popup "experiencig delay.." no worries than a 2nd popup says something along the lines of "slight error occured game will rectify itself in a moment" which is did and icould keep playing. However.. attime of error I still had 80 cred in the joker spin game havinbjust hit spin when it crashed. but i never saw it spin and now i lost the remainder. upon popup closing and game reload inthe win box said 60 as if it had been addedbut my cred was still 1.55 it did not add the 60c? i know its not much but trying to get a lucky roll on it all couts lol

 

[DreamRJ]

@dan - Greentube slots are running really slow! just wanted to let you know.

 

[Dan.Videoslots]

Hi DreamRJ,

Thanks for reporting this to me, I have contacted Greentube.

Br,

Daniel.

 

[DreamRJ]

Hi DreamRJ,

Thanks for reporting this to me, I have contacted Greentube.

Br,

Daniel.

ok thanks Dan and your welcome

 

[PaaskeDenmark]

Anyone having problems with Planet of the apes freeroll now??? not loading at all for me in different browser despite seems a lot has played? i have just got black screen with twentieth century fox film in bottom)

Also this error

An error occurred while processing your request.

Reference #97.24a71002.1513979114.daea1b


Come Net Ent get a bloody grip!!! i know this is not videoslots fault as these errors was with netent couple days ago could not play any slots at Casumo.

 

[Dan.Videoslots]

Hi guys,

As reported from DreamRJ, Greentube are having some technical issues and some of their games might be running slow. I will let you know when everything is back to normal.

Br,
Daniel.

 

[Dan.Videoslots]

Hi PaaskeDKnowUK,

I am looking into it right now, and will update you soon.

Br,
Daniel

 

[PaaskeDenmark]

Hi PaaskeDKnowUK,

I am looking into it right now, and will update you soon.

Br,
Daniel

Thanks Dan much appreciated i found out running it on my mobile in desktop mode actually loaded the slot fine but then came up with this operating network not supported

 

[Dan.Videoslots]

Hi PaaskeDKnowUK,

Glad to hear it works for you now, I sent you a private message before you replied.

Br,
Daniel.

 

[PaaskeDenmark]

Hi PaaskeDKnowUK,

Glad to hear it works for you now, I sent you a private message before you replied.

Br,
Daniel.

Hi Dan sorry not it did not work and does not work on any browser? I was told by Casumo other day its an issue for uk players on netent

 

[Dan.Videoslots]

Hi PaaskeDKnowUK,

I have sent you a PM.

Br,
Daniel.

 

[mrco2801]

wow thats what I like...get treaten like shit and kicked from a running session + have been blocked. no email or something, but that little guy at the chat said because of a chargeback. couldnt tell me which Payment, date or amount. i use deposit methods like sofortüberweisung, they dont even work if the amount is not avaible in my bank account and i get instant charged, how is there a chargeback possible haha
i've deposited about 1,5k maybe 2k the last 3 weeks and you go berzerk and kick me from a session because your provider f**ked up what? a 20€ deposit? haha way to go i'm so pis**ed

 

[Dan.Videoslots]

Hi mrco2801,

I am sorry to hear this. I will send you a PM, to request your username so I can have a look at your chats with our support.

Br,
Daniel.

 

[steveh35]

Will Videoslots be giving out the weekend bonus money tomorrow or is it being delayed due to Christmas Day and no one in the office to give them out?

 

[Dan.Videoslots]

Hi steveh35,

Yes, the Casino race money will still be paid out on Monday the 25th.

Br,
Daniel.

 

[miksaxxx]

Hi misaxxx,

Sorry for my late reply.
I have sent your issue to our support and the provider to investigate this. I will send you a private message when I have an update.

Br,
Daniel.

Dan!!

You should have answer allready from gemix where my world bonus is 120€ and game payed 60€ in last tuesday.. over week

other 2500 i understand..

kindest regards
mikko

 

[Dan.Videoslots]

Hi miksaxxx,

I have sent you a PM.

Br,
Daniel.

 

[BillyGoldblum]

I saw a game called stampede released at videoslots. So I tried it and got the bonus. I had numerous retriggers and like 50 spins. It paid me 0. So I suggest everyone stay away from that massive pile of crap

 

[Gaz237]

Anyone having issues depositing?

I cannot get the deposit page to open

No worries, just opened

 

[greylady]

I am having problems depositing too


....well only because I keep losing

 

[Dan.Videoslots]

Hi all,

Please feel free to contact me via PM if you have any issues and I will investigate them straight away for you guys. I am glad the deposit issue got solved.

Br,

Daniel

 

[jodib71]

Hi all,

Please feel free to contact me via PM if you have any issues. Br,

Daniel

Hi Dan, hope you had an awesome Christmas and 2018 is very kind to you.

I have an issue with VS but not one that you can help me with. The games have all turned on me, they hate me!! I had an amazing run last week but now I am being punished. Need to take a break.

Thanks for always being around to support us VS players.

 

[Dan.Videoslots]

Hi Dan, hope you had an awesome Christmas and 2018 is very kind to you.

I have an issue with VS but not one that you can help me with. The games have all turned on me, they hate me!! I had an amazing run last week but now I am being punished. Need to take a break.

Thanks for always being around to support us VS players.

Hi jodib71,

I have had an amazing Christmas thank you for asking and I hope you have to and that you got some nice gifts. I can help with a lot of things but how the games payout is nothing I can change.

Br,

Daniel

 

[miksaxxx]

Hi misaxxx,

Sorry for my late reply.
I have sent your issue to our support and the provider to investigate this. I will send you a private message when I have an update.

Br,
Daniel.

i have now asked if daniel could get answer from play&go year 2018 ..

becouse 11 days they havent got it. I havent heard any casino nowdays which does not have answer from game provider in 48 hours..

But videoslots dont seem to get it.. and the money ( 60 € ) is 0.3% which i have losed to them in net loss.

And i am the person who has the proofs in screenshots!!!


So would be nice to get really that answer.

next i will take videoslots to MGA in tuesday

 

[miksaxxx]

Hi all,

Please feel free to contact me via PM if you have any issues and I will investigate them straight away for you guys. I am glad the deposit issue got solved.

Br,

Daniel

So if you Daniel dont get reply from play&go before monday evening. I will file MGA dispute and forward them that you have 12 days allready tryed to get answer..

in 2.1.2018 i will file dispute to MGA and say that Videoslots has been 13 days allready investigate this thing.. so you have 8 days to respond clear screenshots. which you will find in conversitations.

i am tired to videoslots not to get answer. I am VIP still there.

 

[Dan.Videoslots]

Hi Miksaxxx,

Like I told you in the private message I responded to today is that I will follow this up for you to get an answer.

Br,

Daniel

 

[DreamRJ]

So if you Daniel dont get reply from play&go before monday evening. I will file MGA dispute and forward them that you have 12 days allready tryed to get answer..

in 2.1.2018 i will file dispute to MGA and say that Videoslots has been 13 days allready investigate this thing.. so you have 8 days to respond clear screenshots. which you will find in conversitations.

i am tired to videoslots not to get answer. I am VIP still there.

I think you need to chill out a bit. It was xmas time and now its new year time. not many are back in work yet. You need to remember this time of year not many people work.

I am sure it will get investigated as soon as they are back in work and can respond. Until that time, just have some patience

Every country has different bank holidays as well during the xmas holiday and new year periods.