Videoslots - Newly Accredited

[lockinlove]

Tilting can be so bad, it has to be the leading cause of big losses! But maybe big wins too.

I deposited $400 a few days ago and was in the position to cashout a couple hundred profit. But then I visited a slot named colonel Nelson. I couldnt believe how cold that slot was. It was like never before. It took like 300-400 off of me. I dont usually wait that long to get off a slot. But this happened very quickly. Im talking about an rtp of about 10-15% after a few hundred spins or less. This slot pu tme on mega tilt. I lost the profit plus deposit plus $1200 elsewhere.

I did manage to get very lucky and win most of that back so it was break even.

Lesson for today. Dont even play that provider again. Because anytime ive tried knight life was just as bad

 

[Steviedoo]

Tilting can be so bad, it has to be the leading cause of big losses! But maybe big wins too.

I deposited $400 a few days ago and was in the position to cashout a couple hundred profit. But then I visited a slot named colonel Nelson. I couldnt believe how cold that slot was. It was like never before. It took like 300-400 off of me. I dont usually wait that long to get off a slot. But this happened very quickly. Im talking about an rtp of about 10-15% after a few hundred spins or less. This slot pu tme on mega tilt. I lost the profit plus deposit plus $1200 elsewhere.

I did manage to get very lucky and win most of that back so it was break even.

Lesson for today. Dont even play that provider again. Because anytime ive tried knight life was just as bad

All those amatic and mercury slots should be played with caution....you can go 30 to 40 spins without a win...bet size shouldn't exceed 40 to 50 cents and even then....but if your patient and have a big bank roll....it can pay off pretty handsomely.

 

[nikantw]

I have a question:

Winning is rare, winning big is very rare and winning super epic big is ….. a dream.
That is why, if that super epic big hit comes, I want to be sure I get paid. All of it.
That is why I never play Rhino.



I love BTG and haven’t found this term in any BTG game, but I would like a confirmation from Dan about that. A confirmation that they will pay any win in BTG games, even if it is bigger than 1 million.
DHV has 22000x in base game and Bonanza can pay 1 million with a 0.20 bet, so this is very important.

Also can Dan please tell us if there are any other games besides Rhino that they cap winnings to 250,000?

 

[geordiecolin]

View attachment 78937


Hi guys!

Big, actually, huge day for us at Videoslots! Our selection of online Slots, Jackpots, Blackjack, Poker and Card games has reached the majestic 2000 mark! Videoslots is truly proud of its achievement as the largest online casino and we’ll strive to bring you even more games as we go along. Our next target? 3000 games, of course!

The 2000th game on our casino is Three Musketeers, created by Red Tiger Gaming, and you’ll want to get spinning onto its reels if you want to participate in our Videoslots Millennium Bonanza to win big cash prizes as well as Free Spins.

Three Musketeers game and features
Meet the brave, the powerful, and the handsome musketeers in this brilliant game from Red Tiger Gaming. They will fight with their swords drawn to bring you great riches, in battles that will take you to medieval times as slashing Wilds, Bonus chases in the castle, and big Wheels of Fortune are ready to test your luck.

Three Musketeers is a five-reel, 40 payline online slot produced by Red Tiger Gaming, offering a mini-game for each of the Musketeers. Porthos offers you the Bar Bonus – where you get to choose between three symbols – and picking the right one can land you a staggering 1000x multiplier on your wager. Aramis offers a wheel of fortune which can land you wins of up to 888x; Athos meanwhile will make you three offers. The third offer is final, so make your choices wisely to walk away with big prizes, or you risk ending up swordless and empty-handed.

Additional Information:
No of Paylines: 40
Min Bet: €0.20
Max Bet: €100
RTP: 95.29%

Videoslots is now home to 2000 (and counting) games - and also to the very first social online casino experience – Battle of Slots!

This game has had trophies and rewards added and is available for UK players.

Wishing you best of luck !

BR,
Daniel

I found this game utterly brutal.I can not recall seeing so many runs of winless spins. What is annoying too is having to constantly reset the options after the smallest of wins after a bonus round.

 

[The Viking]

What is annoying too is having to constantly reset the options after the smallest of wins after a bonus round.

same as with BGT games really, very annoying

 

[Dan.Videoslots]

Hi nikantw,

We will pay out the winnings of a game, so that is nothing to worry about. I do not know by heart what games or providers that have a cap like that but I would always recommend everyone to read the game rules before playing a game. It is always good to do that to understand what features a game have and what can happen!


Have a fantastic day all.

Br,

Daniel

 

[Adriana B]

I found this game utterly brutal.I can not recall seeing so many runs of winless spins. What is annoying too is having to constantly reset the options after the smallest of wins after a bonus round.

I think this slot could possibly be the worse I have ever played! Tried it twice and lost a fortune trying to hit the bonus round. I will pass on this contest and pass on this dreadful slot.

 

[geordiecolin]

I think this slot could possibly be the worse I have ever played! Tried it twice and lost a fortune trying to hit the bonus round. I will pass on this contest and pass on this dreadful slot.

That was my conclusion once I achieved the first two awards for it and took in how much I had lost to gain them. There is no doubt that there is the potential to hit some very big wins even in the base game,but not once did I get a win from those highest icons in hundreds of spins.

 

[Dan.Videoslots]

Hi Guys !

As a new week starts, we introduce two new Leander Games releases to add over our two thousand games at Videoslots !

Megadeth: Crank up the volume and get ready for the moshpit! The Megadeth Video Slot brings some distortion to Videoslots.com. Megadeth is a 5 reel online slot with all of 40 fixed paylines to headbang to.

Additional Information:
No of Paylines: 40
Min Bet: €0.40
Max Bet: €120
RTP: 96.99%

Alibaba: We travel to neighbouring ancient Persia for Alibaba. Leander Games have included a number of noteworthy features such as the Bandit Bonus which is triggered by the red pot falling onto reels 2, 3 and 4 and treasure chests to select the number of spins and multipliers.

Additional Information:
No of Paylines: 10
Min Bet: €0.20
Max Bet: €100
RTP: 96.59%

These games have had trophies and rewards added and are not available for UK players.

Wishing you best of luck !

BR,

Daniel

 

[nikantw]

I have a question:

Winning is rare, winning big is very rare and winning super epic big is ….. a dream.
That is why, if that super epic big hit comes, I want to be sure I get paid. All of it.
That is why I never play Rhino.

View attachment 79028

I love BTG and haven’t found this term in any BTG game, but I would like a confirmation from Dan about that. A confirmation that they will pay any win in BTG games, even if it is bigger than 1 million.
DHV has 22000x in base game and Bonanza can pay 1 million with a 0.20 bet, so this is very important.

Also can Dan please tell us if there are any other games besides Rhino that they cap winnings to 250,000?

Hi nikantw,

We will pay out the winnings of a game, so that is nothing to worry about. I do not know by heart what games or providers that have a cap like that but I would always recommend everyone to read the game rules before playing a game. It is always good to do that to understand what features a game have and what can happen!


Have a fantastic day all.

Br,

Daniel

Just to be clear, you will pay 100% of any win on any game, no matter if there is a cap or not?
Or you mean that you will always pay up to 250,000. But above that only if the terms have no cap?

I get it if there is no list of games with a cap like that, and you can't search 2000 game terms to answer.
I trust you and BTG. This is why I ask, BTG told us that if there is a cap it is from the casino (they don't cap winnings) and it would be inside the game info. The thing is I found a casino that had the cap outside the game info, on another page! Bonanza has huge potential and I want to be 100% sure. So could you please confirm, just about Bonanza, that you have no cap on winnings and you will pay 100% of a win on a single spin no matter how big it is, even bigger than 1 million?

As a side note, good advice to read the game rules, but they usually don’t reveal what can happen, not really. Many big winning combinations are possible in theory, but will never happen in play. Providers work hard to make us think it is easier to win than it actually is, and how exactly a slot pays is considered IP and top secret. More about that in “Ask me anything (about slots)!” thread.

 

[slotmaster]

Dan

Tried to redeem voucher and get this, Have played this game before on this device so not sure what is wrong, No free spins for me now?

 

[Dan.Videoslots]

Hello Slotmaster.

I have sent you a private message.

Best regards,
Daniel.

 

[lockinlove]

I found this game utterly brutal.I can not recall seeing so many runs of winless spins. What is annoying too is having to constantly reset the options after the smallest of wins after a bonus round.

This slot is the ultimate piece of garbage and Im quite offended that a slot provider will make a game like this. Its like press this button sucker and give me all your money. Absolute piece of trash that makes me feel like they should not be allowed to make games nor should a casino accept something so terrible.

 

[robinhut]

Thanks for video slots game

Hope that , can big win with slots game . Thank.
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[dionysus]

Hope that , can big win with spam . Thank.
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[bruinsdude]

Wow, just hit a nice one for the first time in 6 months, finally able to withdraw....however due to the fact that I once used the remainder of a pre-paid credit card I had bought to order something for my kids online, there was change from a $100.00 prepaid card....so I used it at Video Slots. Now my $500.00 win is being held, awaiting verification of a card I tossed in the trash. Told there is nothing I can do, security team is requesting the card.... over a $10 deposit from a card I tossed in the trash for which I had no further use, and even comes up as a prepaid card. Not the behavior I expected from a casino I deposited thousands at with my regular deposit method, and once deposit with a prepaid card and get treated like a criminal.

 

[Dan.Videoslots]

Hi bruinsdude,

I have sent you a PM.

Br,
Daniel.

 

[spintee]

Wow, just hit a nice one for the first time in 6 months, finally able to withdraw....however due to the fact that I once used the remainder of a pre-paid credit card I had bought to order something for my kids online, there was change from a $100.00 prepaid card....so I used it at Video Slots. Now my $500.00 win is being held, awaiting verification of a card I tossed in the trash. Told there is nothing I can do, security team is requesting the card.... over a $10 deposit from a card I tossed in the trash for which I had no further use, and even comes up as a prepaid card. Not the behavior I expected from a casino I deposited thousands at with my regular deposit method, and once deposit with a prepaid card and get treated like a criminal.

There shit hot on verification, when are casino going to notice that theses chuck away cards are just that?

But in all fairness they do sort it out quick if you have the I.D but been many complaints about these prepaid cards. please bring this up in your next meeting Dan, If someone is verified than I see no reason why this should keep occurring

 

[bruinsdude]

Now they want me to send them a sworn affidavit saying I used a disposable card?? I explained 6 times that I have no way to print or scan a damn affidavit over a one time micro transaction on a disposable card, but they don't care and wont budge. Screw the fact that 99.9 % of the thousands I have deposited come from ecopayz and paysafe, and ONE TIME I made 1 transaction from a throwaway card. So mad I could spit, already losing my winnings

 

[spintee]

Now they want me to send them a sworn affidavit saying I used a disposable card?? I explained 6 times that I have no way to print or scan a damn affidavit over a one time micro transaction on a disposable card, but they don't care and wont budge. Screw the fact that 99.9 % of the thousands I have deposited come from ecopayz and paysafe, and ONE TIME I made 1 transaction from a throwaway card. So mad I could spit, already losing my winnings

DO NOT spunk your cash mate, just leave it until they sort it

It is a piss take and when are sites going to listen about these one time cards?

 

[Dan.Videoslots]

Hi bruinsdude,

Please have a look at your private messages.

Br,
Daniel.

 

[nikantw]

Now they want me to send them a sworn affidavit saying I used a disposable card?? I explained 6 times that I have no way to print or scan a damn affidavit over a one time micro transaction on a disposable card, but they don't care and wont budge. Screw the fact that 99.9 % of the thousands I have deposited come from ecopayz and paysafe, and ONE TIME I made 1 transaction from a throwaway card. So mad I could spit, already losing my winnings

Don't play them! Wait, Dan will sort this out!

Dan, I know you are busy, but if you could please answer my last question about Bonanza?
When you find the time, but it is important. Thanks!

 

[Dan.Videoslots]

Hi nikantw,

We don't have any win cap on Bonanza, but I will double check with BTG to see if they have any and get back to you here.

Br,
Daniel.

 

[bruinsdude]

Money is all gone, so it's now a moot point, and my trust for Videoslots went out the window with it.
This truly was the last straw. I played intermediary on more than one issue on my account, and with a friends account. Videoslots has found the most imaginative ways to block an account and get people to spend all their money back, on the weakest of obscure one offs....if there is a way for them to take advantage they will. Not Dan, but the damn security team at VS. This has cost my friend money, and now me money. My only regret is having started at this sham outfit to begin with. I wish I had stayed with a casino worth their salt like 32 red. You certainly had to wait for your money, but when you finally hit something they didn't find every stupid reason to prevent you from having access to it.

 

[bruinsdude]

Money is all gone, so it's now a moot point, and my trust for Videoslots went out the window with it.
This truly was the last straw. I played intermediary on more than one issue on my account, and with a friends account. Videoslots has found the most imaginative ways to block an account and get people to spend all their money back, on the weakest of obscure one offs....if there is a way for them to take advantage they will. Not Dan, but the damn security team at VS. This has cost my friend money, and now me money. My only regret is having started at this sham outfit to begin with. I wish I had stayed with a casino worth their salt like 32 red. You certainly had to wait for your money, but when you finally hit something they didn't find every stupid reason to prevent you from having access to it.

Now Dan emails me and says to go ahead and withdraw, HA! Once he sees all the money is gone. I didn't send in any affidavit, why the sudden change? Maybe because I was right. You guys haven't a leg to stand on trying to explain why I couldn't withdraw, and that I would be refused my w/d until you got a copy of the card and an affidavit. If that wasn't all BS then you wouldn't have changed your tune once the money was spent, you wouldn't be able to because the card and affidavit were necessary.....well that is what you guys insisted anyhow! It was a flat out lie, and a mistreat!

 

[Dan.Videoslots]

Hi bruinsdude,

I am sorry to see that you lost your money, however, I offered you to put a play block on your account while we investigated this. When I then got the information from our security department that you could make your withdrawal you had all of your money still on your account. You then chose to keep on playing, I am really once again sorry that you lost your money and please send me a PM if you want to talk to me further regading this.

Br,
Daniel.

 

[bruinsdude]

Hi bruinsdude,

I am sorry to see that you lost your money, however, I offered you to put a play block on your account while we investigated this. When I then got the information from our security department that you could make your withdrawal you had all of your money still on your account. You then chose to keep on playing, I am really once again sorry that you lost your money and please send me a PM if you want to talk to me further regading this.

Br,
Daniel.

What does one answer to something like this? Does that make any sense to you, I fight and kick and scream to w/d, even you say you checked with security team and that It would not be possible to w/d unless they had an affidavit, and a copy of said card. You did offer a play block, but I asked you point blank what the point would be with such restrictions in place that I was unable to meet in a timely fashion. You gave no indication that you were waiting for any further info from anybody, you simply regurgitated the line about the affidavit and card copy I would require to be "allowed" to w/d. Nice to come charging in after the fact like a white knight, but it doesn't come close to portraying the sequence of events, nor does it justify the many hours that money wasn't going to be coming to me. If you guys do these types of things to customers on a regular basis, and my personal experience is that you do, then I feel your casinomeister score should be reflecting this. Dan you are an awesome dude, but the casino is nothing but wrong in this instance. You held my money up and gave me only an indication that the paperwork and card would need to be produced before I could access my own money. It seems like "any excuse will do" to hold up a w/d with you guys, and it leaves an awful taste in my mouth. A casino that is rated 9.8 shouldn't be leaving a rogueish feeling in a customer after 6 months of near daily deposits that you gladly accepted....to one withdrawal. I had to go through 2 reps, a supervisor and then you with 7 or 8 emails before anything happened, and by then it was just too late.

 

[Dan.Videoslots]

Hi bruinsdude,

I am sorry to hear that this has been treated in a wrong manner. What I do in a situation like this is to contact the right department to make them look at your case, and then they make a decision. We do need to follow regulations and rules also when it comes to payment and anti-money laundering is super important for us since we need to be able to show where the money comes from. I am not saying that you did something strange, but we have routines for everything, and I will take this case to the head of Payment to see what we can do in the future to make sure next costumer won't have the same issues.

I did offer you to put a playblock on until everything was sorted to ensure you wouldn't lose the money and I asked because I wanted you to be able to withdraw your money.

Br,

Daniel

 

[bruinsdude]

Hi bruinsdude,

I am sorry to hear that this has been treated in a wrong manner. What I do in a situation like this is to contact the right department to make them look at your case, and then they make a decision. We do need to follow regulations and rules also when it comes to payment and anti-money laundering is super important for us since we need to be able to show where the money comes from. I am not saying that you did something strange, but we have routines for everything, and I will take this case to the head of Payment to see what we can do in the future to make sure next costumer won't have the same issues.

I did offer you to put a playblock on until everything was sorted to ensure you wouldn't lose the money and I asked because I wanted you to be able to withdraw your money.

Br,

Daniel

Dan, the credit card in question was used in Feb, for one transaction of 10 dollars. Never before and not since has any credit card been used on the account. There have been over 100 deposits since that transaction. At no time since did you guys email me asking for any type of validation/verification. Yourself, support and the security team denied my request to withdraw not once, not twice, but literally ten times. At no point did you or anyone else indicate it would be possible in any way to resolve this issue without the affidavit and the card, something it would have been IMPOSSIBLE to produce, and everyone involved knew that. That is why I am saying you totally mistreated me here. If you had left even a shred of a doubt in my mind I would have waited, but even you said that the process had to be followed, and you did NOT indicate you would be looking into anything further. Therefore I spent the money. Your exact words were to provide the card and affidavit and then you guys would consider removing the block. Not before, and it wasn't possible to do, since the card is long gone. I'm done hijacking this thread with my comments, but I am no less pissed off at the situation and namely the casino.

 

[spintee]

Hi bruinsdude,

I am sorry to see that you lost your money, however, I offered you to put a play block on your account while we investigated this. When I then got the information from our security department that you could make your withdrawal you had all of your money still on your account. You then chose to keep on playing, I am really once again sorry that you lost your money and please send me a PM if you want to talk to me further regading this.

Br,
Daniel.

You have to sort this card details out, I personally not had a problem, I did once as could not withdraw to one method or I say was not allowed but was ok as other was still fine to have money put in

What does one answer to something like this? Does that make any sense to you, I fight and kick and scream to w/d, even you say you checked with security team and that It would not be possible to w/d unless they had an affidavit, and a copy of said card. You did offer a play block, but I asked you point blank what the point would be with such restrictions in place that I was unable to meet in a timely fashion. You gave no indication that you were waiting for any further info from anybody, you simply regurgitated the line about the affidavit and card copy I would require to be "allowed" to w/d. Nice to come charging in after the fact like a white knight, but it doesn't come close to portraying the sequence of events, nor does it justify the many hours that money wasn't going to be coming to me. If you guys do these types of things to customers on a regular basis, and my personal experience is that you do, then I feel your casinomeister score should be reflecting this. Dan you are an awesome dude, but the casino is nothing but wrong in this instance. You held my money up and gave me only an indication that the paperwork and card would need to be produced before I could access my own money. It seems like "any excuse will do" to hold up a w/d with you guys, and it leaves an awful taste in my mouth. A casino that is rated 9.8 shouldn't be leaving a rogueish feeling in a customer after 6 months of near daily deposits that you gladly accepted....to one withdrawal. I had to go through 2 reps, a supervisor and then you with 7 or 8 emails before anything happened, and by then it was just too late.

Only your self to blame, you are not new to this fourm and the goings on, you was offerd for account close why pending docs, I did say DO NOT SPEND your cash,

I agree that its not right what casino do but alot do it for one reason, I cannot say video slots do it for a agenda as they sorted some of my docs over live help but I have my own concerns about the site,

End of the day any withdraw should be locked

 

[lockinlove]

Now they want me to send them a sworn affidavit saying I used a disposable card?? I explained 6 times that I have no way to print or scan a damn affidavit over a one time micro transaction on a disposable card, but they don't care and wont budge. Screw the fact that 99.9 % of the thousands I have deposited come from ecopayz and paysafe, and ONE TIME I made 1 transaction from a throwaway card. So mad I could spit, already losing my winnings

I made a thread about this last year. I truly figured videoslots would have veered from this terrible term by now. Im really disappointed they are still using this method its easily the most ridiculous request ever.

You are going to have to sign a piece of paper, take a picture and send it to them. They will email you what needs to be said.

Already losing you winnings? Have some self control and dont play for a day.

 

[lockinlove]

Is jurassic world being released today?

 

[Dan.Videoslots]

Is jurassic world being released today?

Hi lockinlove,

Jurassic World will not be released today. This has been delayed by Microgaming to July/August if I got the information correct.

Br,

Daniel

 

[lockinlove]

Hi lockinlove,

Jurassic World will not be released today. This has been delayed by Microgaming to July/August if I got the information correct.

Br,

Daniel

wtf. Is this new information because just last week they said it was to be released today. They must have not rigged it enough I guess and need to go back to the drawing board

 

[Dan.Videoslots]

wtf. Is this new information because just last week they said it was to be released today. They must have not rigged it enough I guess and need to go back to the drawing board

Hi lockinlove,

I will check this and come back to you.

Br,

Daniel

 

[nikantw]

This issue with expired card verification comes up too often. Why not all casinos ask for the photo or whatever before the 1st deposit? It is not that hard, the card is on players hand at the moment, it will only take a minute.

 

[Dan.Videoslots]

Hello Nikantw.

The option to verify the card is available as soon as the deposit has been made, and our recommendation is to verify the account immediately so when the big hit happens, there is no additional waiting time.

If you need help with verifying, or have questions about it, our Support is available 24/7 via e-mail or chat, or you can send me a message and I will do what I can to help.

Best regards,
Daniel.

 

[lockinlove]

This issue with expired card verification comes up too often. Why not all casinos ask for the photo or whatever before the 1st deposit? It is not that hard, the card is on players hand at the moment, it will only take a minute.

This is really the only casino on the internet that asks for prepaid cards. Any other casino ask for it and then you tell them its a prepaid and they get confirmation of that and dont request it. photo id, a bill and bank statement is always enough.

They need to stop asking for prepaid card verification. It proves absolutely nothing on them anyways. Its a blank card with numbers. There is no name or anything. I will always call out videoslots for this. Its beyond ridiculous for the players to have to deal with it

 

[nikantw]

Hello Nikantw.

The option to verify the card is available as soon as the deposit has been made, and our recommendation is to verify the account immediately so when the big hit happens, there is no additional waiting time.

If you need help with verifying, or have questions about it, our Support is available 24/7 via e-mail or chat, or you can send me a message and I will do what I can to help.

Best regards,
Daniel.

Thanks, it is not for me
I use Neteller only. But I see it many times here to be a problem for others, so maybe it would be better to force them do it. Something easy, fast and secure that will satisfy you and be no trouble for players.
Just a thought.

 

[Dan.Videoslots]

Hi lockinlove,

We have for a while now requested from VISA/MASTERCARD that we want to be able to see if the card that has been used is a prepaid or a regular card. We have still not been able to see this information and this makes it hard for us to know if the card is prepaid or not. We hope that they will share this information with us since it would make everything easier for us.


Br,

Daniel

 

[CasinoNinja]

I'm trying to withdraw to my visa card, which I did fine last week, but it says I am not verified.

Contacted support explaining I am fully verified and this must be a mistake. Get the following response:

"I can see you have not verified your bank account. Otherwise you are verified. UK Gaming Laws require us to
make a full verification which includes also bank account verification. Take a screen-shot of your bank account
or download a bank statement as .pdf and upload that on our website, thank you."


When would you need bank account details for verification??? I am never going to use that as a withdraw option so why would you need it? Someone is in the wrong here.

 

[Dan.Videoslots]

Hello CasinoNinja.

I have sent you a private message.

Best regards,
Daniel.

 

[colinsunderland]

I'm trying to withdraw to my visa card, which I did fine last week, but it says I am not verified.

Contacted support explaining I am fully verified and this must be a mistake. Get the following response:

"I can see you have not verified your bank account. Otherwise you are verified. UK Gaming Laws require us to
make a full verification which includes also bank account verification. Take a screen-shot of your bank account
or download a bank statement as .pdf and upload that on our website, thank you."


When would you need bank account details for verification??? I am never going to use that as a withdraw option so why would you need it? Someone is in the wrong here.

Well I've never been asked for that, but if thats s new policy then no more deposits from me.

Dan, where does it state in the regulations that you have to verify a bank account you have never used in relation to a casino?

 

[Dan.Videoslots]

Hello Colinsunderland.

I am currently looking at this and I will get back here with an update.

Best regards,
Daniel.

 

[CasinoNinja]

Well, my identity has suddenly been verified. So I assume Dan did something or they realised their mistake. A bit worrying that they say this anyway and quoting laws.

Dan is top sport anyway to react to this quickly

 

[Dan.Videoslots]

Hello everyone.

I hope you are having a great evening.

The information that our agent gave out was not correct and stemmed from a misunderstanding. I have spoken to the agent and explained what happened here, so there should not be any similar problems in the future. I am sorry for the confusion caused.

Best regards,
Daniel.

 

[Sonict]

So I guess the "Quickspin Loyalty" program was a bust or something? I no longer see it on Sakura Fortune and the icon would appear in the upper left hand side of the slot if it was enabled...

 

[colinsunderland]

Hello everyone.

I hope you are having a great evening.

The information that our agent gave out was not correct and stemmed from a misunderstanding. I have spoken to the agent and explained what happened here, so there should not be any similar problems in the future. I am sorry for the confusion caused.

Best regards,
Daniel.

You should maybe train your agents a little better, most complaints seem to be centered around verification, which do seem to get sorted out pretty quickly once you get involved. Would it not be better to just train all the agents to do things properly rather than you have to keep sorting things out?

 

[Dan.Videoslots]

So I guess the "Quickspin Loyalty" program was a bust or something? I no longer see it on Sakura Fortune and the icon would appear in the upper left hand side of the slot if it was enabled...

Hi Sonict,

We had it active with Quickspin on Sakura Fortune for a month and it is not active anymore. It can be that our CRM team in the future decides to do campaigns on that but this is nothing I have further information on. We do already award our players via our Trophies and Weekend booster while playing the slots so you will still earn something while playing.

I can also confirm that this never affected the outcome of the game and the RTP is the same.

@Colinsunderland We are currently performing training and education to improve ourselves in this area, but the process takes a bit of time.

Br,

Daniel

 

[spintee]

Hi Sonict,

We had it active with Quickspin on Sakura Fortune for a month and it is not active anymore. It can be that our CRM team in the future decides to do campaigns on that but this is nothing I have further information on. We do already award our players via our Trophies and Weekend booster while playing the slots so you will still earn something while playing.

I can also confirm that this never affected the outcome of the game and the RTP is the same.

@Colinsunderland We are currently performing training and education to improve ourselves in this area, but the process takes a bit of time.

Br,

Daniel

Can you not clone your self and stick a few on live hep better still a few dozen and send them to other casino's,

I do think this card business is getting abit over board, if someone is already verified than I see no harm in how they get paid, its just causing more problems and time for both parties

I need some sort of sleep. just been drinking some wine called secret cellar, its got some bloody secret in it as making my head spin