Videoslots - Newly Accredited

[Balthazar]

Kind of a dumb question but how to I edit "My Favorites" in the bar at the bottom of the screen? I know how to add games but not how to remove them.

 

[ShadyFei]

I am not allowed to play in the slot freerolls this week and I disagree with this policy. I have deposited a few times in the last 7 days but I have not been able to meet the wagering requirements because I have been extremely unlucky. I contacted live chat, and the response I received was "Unfortunately there is no way around this."

I feel I should be allowed to play in the slot freerolls as I met the deposit requirement and am a regularly depositing player. Shutting me out feels like I am being punished for being unlucky in wagering - like I am losing twice over. Playing in a freeroll is a small thing that for me, goes a long way in retaining me as a player. Especially since I am Canadian and receive far less in promos than other players.

 

[Dan.Videoslots]

I am not allowed to play in the slot freerolls this week and I disagree with this policy. I have deposited a few times in the last 7 days but I have not been able to meet the wagering requirements because I have been extremely unlucky. I contacted live chat, and the response I received was "Unfortunately there is no way around this."

I feel I should be allowed to play in the slot freerolls as I met the deposit requirement and am a regularly depositing player. Shutting me out feels like I am being punished for being unlucky in wagering - like I am losing twice over. Playing in a freeroll is a small thing that for me, goes a long way in retaining me as a player. Especially since I am Canadian and receive far less in promos than other players.

Hi ShadyFei,

We do always appreciate the feedback we got from our players, and I will make sure that I will take your words with me next time we discuss Battle of Slots and how our players think we can improve it.

@Balthazar: We are aware it's not possible to remove favourites, and this is reported to our dev team.

Br,

Daniel

 

[spintee]

Kind of a dumb question but how to I edit "My Favorites" in the bar at the bottom of the screen? I know how to add games but not how to remove them.

I do not think you can as they are added when you play a game and not just when adding them,

I am sure thats how it works as there are some games I have played and would not even think about adding them to favorites but they are in there?

I could be wrong

 

[greylady]

I am not allowed to play in the slot freerolls this week and I disagree with this policy. I have deposited a few times in the last 7 days but I have not been able to meet the wagering requirements because I have been extremely unlucky. I contacted live chat, and the response I received was "Unfortunately there is no way around this."

I feel I should be allowed to play in the slot freerolls as I met the deposit requirement and am a regularly depositing player. Shutting me out feels like I am being punished for being unlucky in wagering - like I am losing twice over. Playing in a freeroll is a small thing that for me, goes a long way in retaining me as a player. Especially since I am Canadian and receive far less in promos than other players.

Hi ShadyFei

This was already discussed mid April on this thread, changing the qualification to, for example, deposit £100 or wager £500 opposed to £20 and £500, which I understand was going to be fedback at VS. There is also the problem of the battles filling up too quickly and people being unable to enter so it appears to be a double edged sword.

If it's any consolation I deposited about £115 this week and only just managed the wagering.

 

[ShadyFei]

Hi ShadyFei

This was already discussed mid April on this thread, changing the qualification to, for example, deposit £100 or wager £500 opposed to £20 and £500, which I understand was going to be fedback at VS. There is also the problem of the battles filling up too quickly and people being unable to enter so it appears to be a double edged sword.

If it's any consolation I deposited about £115 this week and only just managed the wagering.

Hi greylady,

Thanks, I just read the mid-April posts. I have never seen a freeroll battle fill up, but I also don't get to play in many of the freerolls because I am Canadian. Netent slots and others are unavailable to me. Wagering requirements are the same for me regardless. I deposited roughly the same as you this past week.

I realize we are talking about something being given away for free. I'm just bitter right now that I cannot enter any battles. It'll pass.

 

[greylady]

Hi greylady,

I realize we are talking about something being given away for free. (

The battles are not free exactly as you are paying to become eligible for entry. It is frustrating though when you just keep losing. I have won 86p in three days on the battles so you are not missing much ... off to try the 100% bonus, which to date I have only ever managed to get 10% released, trying to stay positive, surely I can't be unlucky continuously, or maybe I can

 

[geordiecolin]

Hi greylady,

Thanks, I just read the mid-April posts. I have never seen a freeroll battle fill up, but I also don't get to play in many of the freerolls because I am Canadian. Netent slots and others are unavailable to me. Wagering requirements are the same for me regardless. I deposited roughly the same as you this past week.

I realize we are talking about something being given away for free. I'm just bitter right now that I cannot enter any battles. It'll pass.

Just a tip for anyone who is unawares.

If your intention is to qualify for a weeks freeroll battles it is better to deposit and play through the 500 Euro's all in one go rather that spread your deposits over a number of days. I sometimes wait until my qualification for the freerolls has ran out before depositing specifically in order to wager the 500 again.
But that's mostly when I am watching my wallet

 

[Jasminebed]

VS has given some freeroll tournaments to those of us who cannot play NetEnt, and I thank them for that.

But for me the real issue is that we must wager 500 Euros (about $750 CAD right now) in order to win spins in CAD. So we pay 1.5x more to win 1x value spins. We must also deposit more.

So either let us win spins that pay in euros, or drop us (and some other currencies) to 500 of our own currency to qualify for the freerolls, and continue to award spins in our own currency.

This issue has been brought up multiple times, yet nothing changes.

 

[greylady]

Well I got 60% of the wagering from the 100% bonus. It all got pretty tedious trying to get to 100% and I ended up on 100 spins on Jungle Spirit where I only got 4 very small wins out of those spins

I can't face my 150 spins on fruit warp right now just to rub it in how badly I do on VS so that will be left until later but no more deposits to VS from me for quite a while, my rtp must be shocking

 

[ShadyFei]

... off to try the 100% bonus, which to date I have only ever managed to get 10% released, trying to stay positive, surely I can't be unlucky continuously, or maybe I can

You get a 100% bonus?!? I have only been offered a match bonus twice at 10-20%.

VS has given some freeroll tournaments to those of us who cannot play NetEnt, and I thank them for that.

But for me the real issue is that we must wager 500 Euros (about $750 CAD right now) in order to win spins in CAD. So we pay 1.5x more to win 1x value spins. We must also deposit more.

So either let us win spins that pay in euros, or drop us (and some other currencies) to 500 of our own currency to qualify for the freerolls, and continue to award spins in our own currency.

This issue has been brought up multiple times, yet nothing changes.

Agreed.

 

[Balthazar]

I do not think you can as they are added when you play a game and not just when adding them,

I am sure thats how it works as there are some games I have played and would not even think about adding them to favorites but they are in there?

I could be wrong

Thanks for the reply but no, you can add them manually. There's just no remove function.

 

[interlog]

VS has given some freeroll tournaments to those of us who cannot play NetEnt, and I thank them for that.

But for me the real issue is that we must wager 500 Euros (about $750 CAD right now) in order to win spins in CAD. So we pay 1.5x more to win 1x value spins. We must also deposit more.

So either let us win spins that pay in euros, or drop us (and some other currencies) to 500 of our own currency to qualify for the freerolls, and continue to award spins in our own currency.

This issue has been brought up multiple times, yet nothing changes.

But if you win in the free roll battles your free spins are worth 1 5 times more and so are your winnings from them. Quid pro quo I guess

 

[ShadyFei]

But if you win in the free roll battles your free spins are worth 1 5 times more and so are your winnings from them. Quid pro quo I guess

When I get free spins the currency is in Canadian dollars, not euros or pounds. So if a Canadian player were to win a freeroll, I think any winnings from the free spins are actually worth less. Not entirely certain on this.

 

[Jasminebed]

But if you win in the free roll battles your free spins are worth 1 5 times more and so are your winnings from them. Quid pro quo I guess

No, if I win say 5 free spins, the spins and the winnings are in CAD. If they were in Euros, I would not see it as unfair. So I must play the equivalent in euros, but only get the chance to win in CAD.

Paid battles, I pay in euros and win in euros, except I always lose some in exchange fees of course.

 

[Jono777]

I have got to give a big shout out to these guys...

My luck turned good big time (well big time for a humble low roller like me ) this week.

£25 deposit lasted 4 days (touch wood as I still have a small playable balance)

5 Cash outs along the way which were all paid mega fast to Skrill.

Not just "Singing cos I'm Winning" but mega impressed,

May even get £10-£15 race winnings tomorrow also

 

[nikantw]

NYX (all BTG games and more) is down for you

 

[Dan.Videoslots]

NYX (all BTG games and more) is down for you

Hi @nikantw,

Thanks for pointing this out to us ! We are actually looking right into it now as we speak.

Br,

Daniel

 

[Dan.Videoslots]

Hi @nikantw,

Thanks for pointing this out to us ! We are actually looking right into it now as we speak.

Br,

Daniel

Unfortunately it seems that NYX are having some DNS issues.

Br,

Daniel

 

[slotmaster]

ya was playing than was going to switch to dragon born and the dns came up.

 

[nikantw]

Unfortunately it seems that NYX are having some DNS issues.

Br,

Daniel

At other casinos it looks ok......

 

[Dan.Videoslots]

At other casinos it looks ok......

Hi nikantw,

I tried to reproduce the issue from my home IP and then it works fine at our casino, but when get the issue when we try from another ip. This is something NYX needs to look at, and we hope they solve it soon.

Br,

Daniel

 

[Dan.Videoslots]

Hi all,

NYX just informed us that they found the issue and it should now, and all games should work again.

Please feel free to contact me if there should be any issues to launch the games.

Br,

Daniel

 

[lockinlove]

They arent working

Also agree about the CAD battles. You guys need to change the wagering to CAD. No idea why we have to wager almost double everyone else.

Thank you

 

[Dan.Videoslots]

They arent working

Hi Lockinlove,

This is the information they provided me with: "Please be advised that you may still see the error if you have negative caching on your DNS so it may take a moment for you to see the games available again."

So it seems to be out of their control but I will keep an eye on it, and I will follow up if it doesn't work soon again.

Br,

Daniel

 

[lockinlove]

Hi Lockinlove,

This is the information they provided me with: "Please be advised that you may still see the error if you have negative caching on your DNS so it may take a moment for you to see the games available again."

So it seems to be out of their control but I will keep an eye on it, and I will follow up if it doesn't work soon again.

Br,

Daniel

Ok well maybe in a few hours then. if they told you a moment 20 minutes ago and it they dont have it fixed.

 

[slotmaster]

Confirmed BTG still not working.

 

[Dan.Videoslots]

Confirmed BTG still not working.

Hi slotmaster,

We will contact NYX again to see how long they expect it can take for the DNS to be solved for all our players.

Br,

Daniel

 

[slotmaster]

Hi slotmaster,

We will contact NYX again to see how long they expect it can take for the DNS to be solved for all our players.

Br,

Daniel

Holy crap you're fast, Where did you pop out from? LOL. I only have a small balance left so not a big deal tonight really.

 

[lockinlove]

Its a big deal to me so tell them to get on it!

 

[lockinlove]

TY for being broken. Decided to play this since bonanza is broken.

60 cent bet. Ship it!

 

[slotmaster]

lockinlove is having the shakes! You need a intervention bad lockinlove.

 

[Adriana B]

Well I got 60% of the wagering from the 100% bonus. It all got pretty tedious trying to get to 100% and I ended up on 100 spins on Jungle Spirit where I only got 4 very small wins out of those spins

I can't face my 150 spins on fruit warp right now just to rub it in how badly I do on VS so that will be left until later but no more deposits to VS from me for quite a while, my rtp must be shocking

I am with you greylady. I am done here. Too bad because I really like Videoslots but this has gotten stupid for me. No more deposits -- I am out of here!

 

[greylady]

I am with you greylady. I am done here. Too bad because I really like Videoslots but this has gotten stupid for me. No more deposits -- I am out of here!

I wish you the best of luck wherever you play at. I am £140 down this week and not even much game play to show for it. The freeroll battles don't even justify it as they only pay pennies if you win any free spins. I only stuck at it as I really like the site but VS is the only site I am way down on being in a position to withdraw so I have to call it a day.

I chose to deposit there so I only have myself to blame but I can now choose to not deposit ....for how long, god only knows.

 

[Steviedoo]

Every customer matters. They have enough loyal Canadians on their site I think we should get equal treatment. Some Canadians have deposited tens of thousands of dollars. yet get nothing. The other countries get gifts in their mail, promos, bonuses.

Videoslots is the only people in the world that hates Canadians.

As Donald Trump would say. SAD!

Some of us got Xmas gifts.....iPhone, iPad, battery chargers...

 

[DepositSpinLose]

j

holy crap!!!!!! i didn't know that bigtimegaming is owed by nyx gaming.......i can't play or load any of these games.

holy ol' fuck are we getting cut off this company too? jeeeeeeesus! no

 

[DepositSpinLose]

lol am i the only one......now it loads and spun one

 

[Dan.Videoslots]

Hi all,

We are chasing NYX for a solution here, it seems like that something more needs to be done from their side and we hope to have it resolved soon.

Br,

Daniel

 

[DepositSpinLose]

sorry for the confusion

was told by vs chat that btg is owed by nyx and thats why the problems with playing either.


i did get back on high voltage for 10 minutes but could not stand it anymore.......got out of game, loaded bananza and left it after 10 mins......now cant load either game



what? hey please fix it before i have to play micrgaming.....lol hey come on thats funny!

 

[Dan.Videoslots]

sorry for the confusion

was told by vs chat that btg is owed by nyx and thats why the problems with playing either.


i did get back on high voltage for 10 minutes but could not stand it anymore.......got out of game, loaded bananza and left it after 10 mins......now cant load either game



what? hey please fix it before i have to play micrgaming.....lol hey come on thats funny!

Hi DepositSpinLose,

BTG is not owned by NYX but we get their games provided via the NYX network.

Br,

Daniel

 

[DepositSpinLose]

i sorry Dan,

tobias told me that. i am not all up on plats or providers, but i thought he said one made both or the either. i thought by what he said that both are the same company.


just drinkin here, sorry to all if i am wrong but I know Tobias said that btg was nyx . i tried loading both company games and they would not load.



i am so confused


#mostconfusedmemberoftheyear

 

[Dan.Videoslots]

Hi DepositSpinLose,

I know it can be confusing and no need to be sorry! I am more than happy to explain things and I think you should just enjoy your drink and I hope the games soon will work for you.

Have an fantastic day.

Br,

Daniel

 

[DepositSpinLose]

Hey Dan, all i can say is you're crazy great on replies. i'm just drunk'n and couldn't read right. have a great day eh!

 

[nikantw]

I can play Bonanza at unibet, just for fun at the momemnt.

The only thing I am drinking right now is my milk (and cookies)

 

[Dan.Videoslots]

Hi all,

We have now resolved the issue with the games that we get via NYX and everyone should now be able to play them again.

Have a fantastic day all and sorry for the inconvenience.


Br,

Daniel

 

[slotmaster]

Today videoslots brings you 2 new games from Red Tiger Gaming, Divine ways and Chinese Treasures, I am taking over for Dan

But really, Chinese Treasures was no good but only played a short time, Divine ways has cloning wilds and had some okish hits on it but the pays are small so you get the cloning wilds and like 3 or 4 reels and you think you hit something good but nope!

Anyway Divine ways is the winner out of the 2 and will play it again.

 

[Dan.Videoslots]

Todays Releases



Hello everyone!

Today we have two new titles from Red Tiger Gaming to offer you all, Chinese Treasures and Divine Ways.

More information about Chinese Treasure: The game is set in a mystical world of Chinese hidden treasures. Golden WILDS double line wins, and don't fear the dragon - when the reels begin to shake as he passes by,
it is a sign that good fortune is on the way.

Paylines: 20
Max bet: €100
Min bet: €0.2
RTP: 96.31%

More information about Divine Ways: A true Red Tiger Gaming original. Mythological creatures of Chinese legend provide the theme, while excitement builds as cloning wilds spread across the entire board for huge wins.

Paylines: 20
Max bet: €100
Min bet: €0.2
RTP: 96.13%

Trophies and Rewards have been added for this game. Both games are available for UK players.

Good luck!

Best regards,
Daniel.

 

[Dan.Videoslots]

Today videoslots brings you 2 new games from Red Tiger Gaming, Divine ways and Chinese Treasures, I am taking over for Dan

But really, Chinese Treasures was no good but only played a short time, Divine ways has cloning wilds and had some okish hits on it but the pays are small so you get the cloning wilds and like 3 or 4 reels and you think you hit something good but nope!

Anyway Divine ways is the winner out of the 2 and will play it again.

Hi slotmaster,

Thanks for taking over from me for a few minutes

Br,

Daniel

 

[geordiecolin]

Hi all,

We have now resolved the issue with the games that we get via NYX and everyone should now be able to play them again.

Have a fantastic day all and sorry for the inconvenience.


Br,

Daniel

We can not access NYX Battle games and I have lost the Spectra free spins that I won in a previous Battle game. We have also had the odd game pulled from other battles.

 

[Dan.Videoslots]

Hello Geordiecolin.

Thank you for reporting this.

Thunderkick is currently performing maintenance and we have cancelled the affected Battles. We will update you guys when this has been sorted.

Best regards,
Daniel.