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Videoslots - Newly Accredited

Hello everyone.

I have been speaking to our Security department about Card

The reason you need to re-enter your card details is a step in our security routine, as you confirm that you are the owner when you re-fill the information. This is done to protect an account if it is vulnerable.

Best regards,
Daniel.
 
Read more about Videoslots in our in-depth review
Hello everyone.

I have been speaking to our Security department about Card

The reason you need to re-enter your card details is a step in our security routine, as you confirm that you are the owner when you re-fill the information. This is done to protect an account if it is vulnerable.

Best regards,
Daniel.

So if I made a one-off £500 deposit, I'd have to enter all my card details, which to some degree is protecting my account.

My 'normal deposit' then becomes £500, meaning I or anyone who got access to my account could make a £500 deposit, with just one click. Where's the protection there?

But if I wish to make a deposit of just £50, I have to enter all my card details and go through ass the sms verification. So, protection where it's not needed.

Why can't Videoslots do it like everyone else?
Store the card details, as you already do, then ask for an amount to be entered and a CVC number?

That's protecting the account and the customer. more than having a one-click 'normal deposit'
 
So if I made a one-off £500 deposit, I'd have to enter all my card details, which to some degree is protecting my account.

My 'normal deposit' then becomes £500, meaning I or anyone who got access to my account could make a £500 deposit, with just one click. Where's the protection there?

But if I wish to make a deposit of just £50, I have to enter all my card details and go through ass the sms verification. So, protection where it's not needed.

Why can't Videoslots do it like everyone else?
Store the card details, as you already do, then ask for an amount to be entered and a CVC number?

That's protecting the account and the customer. more than having a one-click 'normal deposit'


Hi brianmon,

We are right now waiting for an audit so we can get our PCI certificate. We are not allowed to store credit card details if don't have PCI certificate and we hope to have that in a few months. We will then be able to offer this service to our players.

Br,

Daniel
 
Hi brianmon,

We are right now waiting for an audit so we can get our PCI certificate. We are not allowed to store credit card details if don't have PCI certificate and we hope to have that in a few months. We will then be able to offer this service to our players.

Br,

Daniel

But you could still remove the step of re-entering the card by allowing the quick deposit to stay there constantly. You don't have to enter them to do a withdrawal, so I fail to see why you do for a deposit. If your third party payment processor can do a withdrawal then they can do a deposit the same way. When you do KYC, what do you compare the scan of the card with if you hold no details?
 
But you could still remove the step of re-entering the card by allowing the quick deposit to stay there constantly. You don't have to enter them to do a withdrawal, so I fail to see why you do for a deposit. If your third party payment processor can do a withdrawal then they can do a deposit the same way. When you do KYC, what do you compare the scan of the card with if you hold no details?

Hi colinsunderland,

We do use a "Token ID" with our payment providers when someone makes a withdrawal. This means that we just send the money to the payment provider and they will then use the "Token ID" that was created when the deposit was made to ensure that the money comes to the right person. What we look at when we do the KYC is to ensure that the player owns the card they have made the deposit. We do only require to see the first 5 digits and last 4 on the scan of the card with the expiry date and full name.

Br,

Daniel
 
Hi colinsunderland,

We do use a "Token ID" with our payment providers when someone makes a withdrawal. This means that we just send the money to the payment provider and they will then use the "Token ID" that was created when the deposit was made to ensure that the money comes to the right person. What we look at when we do the KYC is to ensure that the player owns the card they have made the deposit. We do only require to see the first 5 digits and last 4 on the scan of the card with the expiry date and full name.

Br,

Daniel

thanks, but my point is, if you don't hold or see card details, I have about 8 cards, I could send any of them over to you and if you can't see the details I used, just a token ID, then how do you know the card i send you is the card I used? How can you tell when a new card is used?

Theres a question on the affiliate post too about rev share if you haven't seen it :)
 
thanks, but my point is, if you don't hold or see card details, I have about 8 cards, I could send any of them over to you and if you can't see the details I used, just a token ID, then how do you know the card i send you is the card I used? How can you tell when a new card is used?

Theres a question on the affiliate post too about rev share if you haven't seen it :)

Hi colinsunderland,

You can choose in a list when you make a withdrawal to what card you want to make a withdrawal to if you have used several cards on our casino. We do not show the full card numbers in the list, and this will decide to what "Token" that our payment provider will use when you make the withdrawal.

Br,

Daniel
 
Todays Releases

news_timewarpguardian_jadecharms_big.webp

Hey Guys,

Today we have released Time Warp Guardian from Playson and Jade Charms from Red Tiger Gaming.

Time Warp Guardian: Who doesn´t want to travel in time? Back in the olden days, or up to the future. This Video Slot is played with 5 reels, and additional 3 fixed paylines offered along with 243 ways-to-win.
The Free Spins Bonus of Time Warp Guardian is one divided in three worlds, or let´s say three time eras that you can get the option to travel back and forward to.

Additional Information:
No of Paylines: 243 Ways
Min Bet: 0.20
Max Bet: €40
RTP: 96.44%

Jade Charms: This is a Video Slot offering you features that can award you greatly, and there is quite a few of them too. Three or more of the Free Spins Symbols can trigger the feature, and when this happens –
you are awarded spins with an additional Magic box surprise feature in it.

Additional Information:
No of Paylines: 20
Min Bet: 0.20
Max Bet: €100
RTP: 96.18%

Both games have had trophies and rewards added and are available to UK players

Br,

Daniel.
 
hi
is microgaming's karoake party banned in my country of canada?
i got a screen telling me i can't play it cuz its banned.

Hi Steviedoo,

We had an issue before when the game only worked in UK. This has been resolved, and the game is now opened for rest of the world. Thank you for the information regarding this and sorry for the inconvenience.

Br,

Daniel
 
laptop. I think there is something wrong with yggdrasil. I keep getting dc from their slots still

Hi lockinlove,

Currently some players are having issues with Yggdrasil games. We are aware of this and are working on a solution and we will keep you informed when this has been resolved.

Br,

Daniel.
 
So did no one at all win in the 16 Days of EGGStravagant ? :)
now more then a day since the winners should have been announced
not that i think i won never do in thos competitions only did 8-9 days here
just curios as you dont hear about any winners in here :)

Hi The Viking,

We winners will be announced and credited tomorrow. We are sorry for the delay, but we do have loads of winners! :)

Br,

Daniel
 
So did no one at all win in the 16 Days of EGGStravagant ? :)
now more then a day since the winners should have been announced
not that i think i won never do in thos competitions only did 8-9 days here
just curios as you dont hear about any winners in here :)

I completed all 16 day's tasks but I guess an awful lot of others did too?
 
I'm at level 42 now and advancing through level 22-42 had very few rewards if you compare to 1-21. With ten times higher wager to get through then the first ones shouldn't it be the other way around?

And the rewards are quite useless (at level 41 myself). Jasminebed recently reached level 100 and got a very lame reward. And as it is every 5th level that gets you a reward its 50k in wagers to get something that's almost worthless.

The whole level system is just to entice you to play more, in the end you get exactly the same cashback and race spins. So quite pointless in the end.
 
Today has been a horrible slot day for me. €100 gone in Slotty Vegas with an overall RTP of 71.86% I didn't think it could get any worse until I deposited €100 into Videoslots and my idiot self picked Sakura Fortune to play. I think this game is called that because it costs a fortune to play:mad: I ended up with an overall RTP of 23.4 % RTP for the €100 deposit with a cashback of 0.59. Not even enough to qualify for Battle of The Slots. Live chat wasn't able to give me any freebies for such a bad (disaster) session. I understand that is the way the slots go but I don't think I have ever had a 23.4 % RTP for a €100 deposit ever in my history of slotting. Just wanted to vent and think that Videslots should compensate by maybe allowing people who have deposited €100 and not even able to wager it through once. I wagered a total of €131.12 of a €100 deposit. That is really horrid:mad: Just venting here. I am never playing this slot again.
 
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Today has been a horrible slot day for me. €100 gone in Slotty Vegas with an overall RTP of 71.86% I didn't think it could get any worse until I deposited €100 into Videoslots and my idiot self picked Sakura Fortune to play. I think this game is called that because it costs a fortune to play:mad: I ended up with an overall RTP of 25.4% RTP for the €100 deposit with a cashback of 0.59. Not even enough to qualify for Battle of The Slots. Live chat wasn't able to give me any freebies for such a bad (disaster) session. I understand that is the way the slots go but I don't think I have ever had a 25.4% RTP for a €100 deposit ever in my history of slotting. Just wanted to vent and think that Videslots should compensate by maybe allowing people who have deposited €100 and not even able to wager it through once. I wagered a total of €131.12 of a €100 deposit. That is really horrid:mad: Just venting here. I am never playing this slot again.

yes thats a very bad slot. I learned that yesterday. Hit freespins after 150 spins and it paid like 5x too...wont ever play that one again. Seems like a balance draining piece of garbage
 
yes thats a very bad slot. I learned that yesterday. Hit freespins after 150 spins and it paid like 5x too...wont ever play that one again. Seems like a balance draining piece of garbage

Yup I am incredulous about the RTP of 23.4 % for a total of 163 spins at 0.80 with one bonus that paid 5x:mad: Am also a bit upset at support if I am being honest they should so something for such a bad return. At least with Slotty Vegas I know tomorrow they will give me a €10 chip as the usually do after a bad session. I do love Videoslots but having to wager €500 to be eligible for the Battle of the Slots is stupid especially since the deposit was 5 times more than what was required. My overall RTP for Sakura Fortune is 70.88% across all casinos and that is just because I had a good run on it in one session at Vera John when it came out. I am so pissed right now but I will get over it I suppose. Here is a screen shot of Slot Tracker showing the terrible play on this slot for today in case people think I am exagerating/
 

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I'm at level 42 now and advancing through level 22-42 had very few rewards if you compare to 1-21. With ten times higher wager to get through then the first ones shouldn't it be the other way around?

Speaking of levels. I played a lot on the weekend and seemed to be stuck on level 20 the whole time.

Is this one that takes a long time? Seriously thought I'd be a higher level with the amount I played just over the weekend

Also didn't really notice rewards for the other levels TBH.

Cheers
Matt
 
Speaking of levels. I played a lot on the weekend and seemed to be stuck on level 20 the whole time.

Is this one that takes a long time? Seriously thought I'd be a higher level with the amount I played just over the weekend

Also didn't really notice rewards for the other levels TBH.

Cheers
Matt

I am at level 20 and it seems like I have been for over a year so yeah trying to move up levels is very hard there.
 
Yup I am incredulous about the RTP of 25.4% for a total of 163 spins at 0.80 with one bonus that paid 5x:mad: Am also a bit upset at support if I am being honest they should so something for such a bad return. At least with Slotty Vegas I know tomorrow they will give me a €10 chip as the usually do after a bad session. I do love Videoslots but having to wager €500 to be eligible for the Battle of the Slots is stupid especially since the deposit was 5 times more than what was required. My overall RTP for Sakura Fortune is 70.88% across all casinos and that is just because I had a good run on it in one session at Vera John when it came out. I am so pissed right now but I will get over it I suppose.

I really dont like how VS support lies about the freebie thing. When I lost like $5000 there. I asked for a freebie cause I was sick of depositing. They told me support cant give out anything. But two times before that when they messed something up they gave me freespins perfectly fine. And another time gave me 20 freespins on a game.

I think the vip really stinks there too. When I lost $5k in cash and $2000 of rake race, cashback and freespins without any wins. I asked kenny for a freechip and maybe it will help me out of my rut. He said no and gave me 50 freespins on vikings go rigged which won me $1.64. I felt pretty furious lol.

Im not trying to cry too much cause I get that I had 2k in wager free money from their reward system but when you lose that too with no wins and I actually ask for something for once in my life I think a $50 freechip shouldnt be against the law.

Ill stop there because Im not happy with videoslots at all right now because of some serious cashout issues so I dont want to go on a huge bashing spree because overall they are pretty good.
 
Yup I am incredulous about the RTP of 23.4 % for a total of 163 spins at 0.80 with one bonus that paid 5x:mad: Am also a bit upset at support if I am being honest they should so something for such a bad return. At least with Slotty Vegas I know tomorrow they will give me a €10 chip as the usually do after a bad session. I do love Videoslots but having to wager €500 to be eligible for the Battle of the Slots is stupid especially since the deposit was 5 times more than what was required. My overall RTP for Sakura Fortune is 70.88% across all casinos and that is just because I had a good run on it in one session at Vera John when it came out. I am so pissed right now but I will get over it I suppose. Here is a screen shot of Slot Tracker showing the terrible play on this slot for today in case people think I am exagerating/

it seems that the quickspin slots pay as soon as they come out and then they don't anymore...i played this last night...it took about 150$ at 80 cent spins before getting my money back...and it gave me 150x ...but it was ruthless...spin upon spin....before i got it back...and i took quite the chance that it would...another one on my never again playlist...
 
From level 20 to 21 it takes 190k in wagering.


Today has been a horrible slot day for me. €100 gone in Slotty Vegas with an overall RTP of 71.86% I didn't think it could get any worse until I deposited €100 into Videoslots and my idiot self picked Sakura Fortune to play. I think this game is called that because it costs a fortune to play:mad: I ended up with an overall RTP of 23.4 % RTP for the €100 deposit with a cashback of 0.59. Not even enough to qualify for Battle of The Slots. Live chat wasn't able to give me any freebies for such a bad (disaster) session. I understand that is the way the slots go but I don't think I have ever had a 23.4 % RTP for a €100 deposit ever in my history of slotting. Just wanted to vent and think that Videslots should compensate by maybe allowing people who have deposited €100 and not even able to wager it through once. I wagered a total of €131.12 of a €100 deposit. That is really horrid:mad: Just venting here. I am never playing this slot again.

Also have had my worst short time run ever on a Quickspin game, Goldlab took 200x my stake in some 215 spins (1e bet). You just end up feeling cheated, robbed etc. at times when playing that software.
 
I really dont like how VS support lies about the freebie thing. When I lost like $5000 there. I asked for a freebie cause I was sick of depositing. They told me support cant give out anything. But two times before that when they messed something up they gave me freespins perfectly fine. And another time gave me 20 freespins on a game.

I think the vip really stinks there too. When I lost $5k in cash and $2000 of rake race, cashback and freespins without any wins. I asked kenny for a freechip and maybe it will help me out of my rut. He said no and gave me 50 freespins on vikings go rigged which won me $1.64. I felt pretty furious lol.

Im not trying to cry too much cause I get that I had 2k in wager free money from their reward system but when you lose that too with no wins and I actually ask for something for once in my life I think a $50 freechip shouldnt be against the law.

Ill stop there because Im not happy with videoslots at all right now because of some serious cashout issues so I dont want to go on a huge bashing spree because overall they are pretty good.

yes as much as I love them i'm not a happy camper either right now...and i think if it wasn't for dan on this forum i would have left a while back...i had a terrible session last night...i cannot play at this casino on my ipad...i have to pick and choose which games to play as not all games work...some mg games work on my ipad...and gameart slots shouldn't be allowed to have their games available on ipad or mobile....they DO NOT work...dan...i'm sorry i was gonna send you a pm...but they are unplayable...and honestly the amount of times i had to load and reload games...was ridiculous...and the disconnections and the lag on playngo...

sorry for the rant...you know i am a big fan of this casino...but i am beyond frustrated and upset as the way things have been going...and yes these are first world problems....
 
From level 20 to 21 it takes 190k in wagering.




Also have had my worst short time run ever on a Quickspin game, Goldlab took 200x my stake in some 215 spins (1e bet). You just end up feeling cheated, robbed etc. at times when playing that software.

they play like some high volatile slots but they aren't...cuz the paytable does not pay like a volatile slot...
 
From level 20 to 21 it takes 190k in wagering.




Also have had my worst short time run ever on a Quickspin game, Goldlab took 200x my stake in some 215 spins (1e bet). You just end up feeling cheated, robbed etc. at times when playing that software.

That is exactly how I feel hence the post otherwise I wouldn't be bothered. A Novo game would give better returns and that is saying something:p
 
yes as much as I love them i'm not a happy camper either right now...and i think if it wasn't for dan on this forum i would have left a while back...i had a terrible session last night...i cannot play at this casino on my ipad...i have to pick and choose which games to play as not all games work...some mg games work on my ipad...and gameart slots shouldn't be allowed to have their games available on ipad or mobile....they DO NOT work...dan...i'm sorry i was gonna send you a pm...but they are unplayable...and honestly the amount of times i had to load and reload games...was ridiculous...and the disconnections and the lag on playngo...

sorry for the rant...you know i am a big fan of this casino...but i am beyond frustrated and upset as the way things have been going...and yes these are first world problems....

I agree. If it wasnt for Dan I would have given this casino the boot a long, long time ago.

That 9.8 rating. Id say dan made it that high alone. if it wasnt for him I would say they would be at a 6 or 7.

Let me explain my situation a little bit. Ive been speaking to Dan in PM about this as I didnt think bashing or complaining on here would help but I think its my duty to share it just so other players can be warned and keep an eye out on their banking.

3 weeks ago I cashed out $2200. Now because I play alot I have money moving into my gaming account alot. I missed that I didnt get the $2200 when looking at my bank yesterday. And I was like wow thats weird. Then I noticed a $1200 cashout was rejected. Both videoslots transactions.

I contact their department and find out the $1200 was rejected because they didnt give them my proper bank details that I provided to them 5 times.

The $2200 was rejected for the same reason. And strange enough the casino never told me about this or added the funds back to my account. I was only given that money back yesterday after asking about it and sending in a bank statement to prove I never got it. Like hello. What if I didnt notice. I would be out $2200? Yeah it would be my fault if I didnt notice too but seriously what the hell.

So I had $3400 missing which $2200 of it was missing for weeks until I brought it to their attention. This is unacceptable of any casino.

This is not Dans fault so this isnt a hit on him personally but its the financial department and the management for not making sure things are running smooth,

I will once again suggest, if you dont have the proper amount of employees to work sufficiently, hire more please.


Point being. Watch your transactions and without Dan this casino wold be a mess.
 
they play like some high volatile slots but they aren't...cuz the paytable does not pay like a volatile slot...

Yup I agree again. They play like they are high volatile but the paytable says otherwise. Very bad provider. I do like spinions though but the rest of their slots I wont ever play again.

Another one is red tiger gaming. I know you have done well but my god I find their slots to be outright evil! The features are non existent. I dont play them a whole pile but I think out of all the times ive played them which is usually 200-300 spins here and there. I never got the freespins or anything aside from once or twice. And the base game is so bad too. Im pretty sure they are on my dont play again list.

Another one I found horrific is that cleopatra jewel slot. Wow talk about bad. Zero base game hits and the bonus impossible!

I will say ive enjoyed a couple playtech slots lately. Great blue and buffalo blitz. Short sessions are the only way to play these slots. 100 spins and move on.

These are my regular slots that I usually stick to.

bonanza
book of dead
dragon born
great blue
buffalo blitz
and a bit of zeppelin.
bdba

and if im bored of doing this everyday I veer off to

superflip (short sessions only)
hugo (I never stay on this for long)
birds on a wire
gemix
the rift


Those games above are the ones I stick with and rarely ever go anywhere else because anytime I try something new I get smoked.
 
It's just a suggestion but could VS not revisit their free slot battles by amending the criteria. It seems a tad unfair to me, someone could wager say £200 and keep losing and then someone else could wager £20 and win to accrue the £500 wagering requirement, I know there are swings and roundabouts to when you win or lose, for me it is always losing, but would it not make more sense to set a deposit limit if you don't meet the wagering or even remove the wagering but purely make it a deposit limit - currently it is a win win or lose lose criteria, which beats me.

Being new to slots, I may have missed a vital fact in my consideration and it is only a suggestion :)
 
Hey everyone!

Thanks for the feedback regarding our Trophies and Rewards, we are constantly updating and making changes with them and we appreciate all input we can get.

We cannot affect the outcome of a spin in any way, and sometimes the games can be rough. I personally hope that your luck will change soon.

I will bring with me these suggestions regarding the wagering requirements and I will present them, and perhaps we can see a change in the future.

Regarding the issues Lockinlove has experienced with her withdrawal, we have changed our payment provider so we can, hopefully, prevent these kind of things from happening in the future, and I would like to apologize once again for the problems you had to go through.

We appreciate all feedback we receive here, and please let me know if you are experiencing any issues and I will do my best to help you out.

Best regards,
Daniel.
 
Speaking of levels. I played a lot on the weekend and seemed to be stuck on level 20 the whole time.

Is this one that takes a long time? Seriously thought I'd be a higher level with the amount I played just over the weekend

Also didn't really notice rewards for the other levels TBH.

Cheers
Matt

190k in wagering to go from level 20 to 21. But earlier levels had 1k in wagering and atleast some rewards, levels 22-42 (where i'm at) has 10k in wagering per level and fewer rewards.
 
Yup I agree again. They play like they are high volatile but the paytable says otherwise. Very bad provider. I do like spinions though but the rest of their slots I wont ever play again.

Another one is red tiger gaming. I know you have done well but my god I find their slots to be outright evil! The features are non existent. I dont play them a whole pile but I think out of all the times ive played them which is usually 200-300 spins here and there. I never got the freespins or anything aside from once or twice. And the base game is so bad too. Im pretty sure they are on my dont play again list.

200x win.this is the top symbol...so I'm kinda rethinking these games....not playing them as much as I used to ...going back to mg slots lately.


IMG_0684.webp
 
Thank you Dan.

If a deposit limit, lets say for an example £100 if you do not meet the wagering to enter the free battles, then surely both VS and the players will benefit - VS generates more income and the player has an incentive knowing if they lose their budget then there is still the option of the free battles to maybe win free spins, opposed to someone winning and as a reward for winning, they enter into the free battles - my suggestion may just keep everyone happy but does anyone else have an opinion because I do respect that this is only my view.
 
Thank you Dan.

If a deposit limit, lets say for an example £100 if you do not meet the wagering to enter the free battles, then surely both VS and the players will benefit - VS generates more income and the player has an incentive knowing if they lose their budget then there is still the option of the free battles to maybe win free spins, opposed to someone winning and as a reward for winning, they enter into the free battles - my suggestion may just keep everyone happy but does anyone else have an opinion because I do respect that this is only my view.

Just remember that there are players that have fulfilled the wagering requirement and these players may well get pissed off if they can't participate in the battles because they are full because more people qualified.

It is a difficult one I guess to please everybody.
 
Just remember that there are players that have fulfilled the wagering requirement and these players may well get pissed off if they can't participate in the battles because they are full because more people qualified.

It is a difficult one I guess to please everybody.

I am not saying remove the wagering in it's entirety but add an incentive for people who do not meet the wagering to have a minimum deposit i.e deposit £100 or wager £500, opposed to deposit £20 and £500 wagering - would that not work for winners and losers or am I missing something?
 
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