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Deposits limits dont do what they say.

I really don't understand how the deposit limits work at VS.

I recently had changed my limit to £50 a day as I am stopping away from home on a course for 2 weeks and fancied £50 in my downtime.
£50 daily limit kicked in Monday and I've been happily playing all week.
After reading the deposit limit below I decided to change my deposit after playing on Thursday to £300 a week (to kick in in 7 days time when I finish my course).

" Set deposit limit
You are able to set how much you can deposit during a chosen period. When the limit has been reached you will get a message which informs you that your deposit limit has been reached and you will not be able to make any further deposits.

You can change or remove your deposit limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.

You can always see how much more you can deposit during your chosen period by looking here
"

Now this isn't whats happened.
I've had my current limit stay at £50 with £0 available until next week when it changes to £300 a week.
So its put me on a 1 week break with the new limit kicking in next Thursday :mad:

I spent 20 minutes on live chat and was told this "Unfortunately you'll barred until the new limit applies."

and this "It's only because you set the new limit before the daily limit was reset. If you had waiting to set the new limit after the daily limit was reset it would not have been a problem."


Well where does it say that anywhere ?!?!?

it clearly says "The change will automatically take place after a period of 7 days."

The change I assumed meaning from what my limit is to the new limit.




I'm pretty pissed off now as not only will i miss out on the start of the easter promotion but i may also have to socialise with my workmates at night to curb the boredom.
 
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I really don't understand how the deposit limits work at VS.

I recently had changed my limit to £50 a day as I am stopping away from home on a course for 2 weeks and fancied £50 in my downtime.
£50 daily limit kicked in Monday and I've been happily playing all week.
After reading the deposit limit below I decided to change my deposit after playing on Thursday to £300 a week (to kick in in 7 days time when I finish my course).

" Set deposit limit
You are able to set how much you can deposit during a chosen period. When the limit has been reached you will get a message which informs you that your deposit limit has been reached and you will not be able to make any further deposits.

You can change or remove your deposit limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.

You can always see how much more you can deposit during your chosen period by looking here
"

Now this isn't whats happened.
I've had my current limit stay at £50 with £0 available until next week when it changes to £300 a week.
So its put me on a 1 week break with the new limit kicking in next Thursday :mad:

I spent 20 minutes on live chat and was told this "Unfortunately you'll barred until the new limit applies."

and this "It's only because you set the new limit before the daily limit was reset. If you had waiting to set the new limit after the daily limit was reset it would not have been a problem."


Well where does it say that anywhere ?!?!?

it clearly says "The change will automatically take place after a period of 7 days."

The change I assumed meaning from what my limit is to the new limit.




I'm pretty pissed off now as not only will i miss out on the start of the easter promotion but i may also have to socialise with my workmates at night to curb the boredom.

Hi Ork,

Can you please send me your VS username via PM so I can have a look at your account and investigate whats happened.

Br,

Daniel
 
I really don't understand how the deposit limits work at VS.

I recently had changed my limit to £50 a day as I am stopping away from home on a course for 2 weeks and fancied £50 in my downtime.
£50 daily limit kicked in Monday and I've been happily playing all week.
After reading the deposit limit below I decided to change my deposit after playing on Thursday to £300 a week (to kick in in 7 days time when I finish my course).

" Set deposit limit
You are able to set how much you can deposit during a chosen period. When the limit has been reached you will get a message which informs you that your deposit limit has been reached and you will not be able to make any further deposits.

You can change or remove your deposit limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.

You can always see how much more you can deposit during your chosen period by looking here
"

Now this isn't whats happened.
I've had my current limit stay at £50 with £0 available until next week when it changes to £300 a week.
So its put me on a 1 week break with the new limit kicking in next Thursday :mad:

I spent 20 minutes on live chat and was told this "Unfortunately you'll barred until the new limit applies."

and this "It's only because you set the new limit before the daily limit was reset. If you had waiting to set the new limit after the daily limit was reset it would not have been a problem."


Well where does it say that anywhere ?!?!?

it clearly says "The change will automatically take place after a period of 7 days."

The change I assumed meaning from what my limit is to the new limit.




I'm pretty pissed off now as not only will i miss out on the start of the easter promotion but i may also have to socialise with my workmates at night to curb the boredom.

This is not resolved and doesn't look like its going to be, as there is nothing Dan can do about it.

Be careful if you adjust your limit at VS because apparently the system doesnt remember how much you have deposited when it changes the limit from daily to weekly and in this case it saw it as a decrease so applies it immediately but with a week timeout.
What this should do if it applies immediately and the new amount has not been met is adjust for the remainder of your available limit.

An unfortunate side effect of requesting assistance is since VS have been looking into the issue my limit is now not becoming available for an extra day to what it was when I contacted support, and I have made no changes..!!

Long week away from home, too much of my time trying to explain to support the issue, no resolution and now an extra day added on top until I can deposit...
Not happy, need beer.
 
So there is no way to unregister from a battle that already started?

Sucks because I registered for the 50 euro battle by mistake and didnt play and asked support to help me out. And they said they cant and I have to play it.

Hi lockinlove,

There is no way to unregister after the Battle have started. You can only unregister before a Battle have started.

I am sorry to hear you registered by mistake.

Br,

Daniel
 
Hi lockinlove,

There is no way to unregister after the Battle have started. You can only unregister before a Battle have started.

I am sorry to hear you registered by mistake.

Br,

Daniel

That sucks most times BUT this time I actually placed 2nd for 150 euro which is $215 my currency. Lucky me. A Misclick pays off for once haha :cool::eek2::D
 
View attachment 77320

Hi all,

We have created 16 secret trophies for you to collect, with a reward tied to every one of them. Start collecting your daily trophy from the 1st of April 2017, as the more you collect, the more prizes you can win at the end of the campaign.

What type of rewards will you be revealing?

As soon as you collect a trophy, a reward will be revealed. Rewards can include any of the following: free spins, reload bonuses or free cash.

What about the additional prizes at the end of the campaign?

Depending on how many trophies you would have collected, you will be placed in a category with a chance to win some extra prizes. Categories are as follows:

  • Bronze (Collected 3-8 trophies): 100 players to win an equal share of 5,000 free spins on Easter Eggs (by Play N Go)
  • Silver (Collected 9-13 trophies): 35 players to win an equal share of € 1,050
  • Gold (Collected 14-16 trophies): 50 players to win an equal share of € 5,000

How to reveal your daily reward?

To collect your trophy and reveal the reward of the day, you need to complete the below achievements:

  • 1st April Place 100 spins on Gemix
  • 2nd April Make a deposit
  • 3rd April Place 150 spins on Puss N Boots
  • 4th April Win 40 times on Spinions
  • 5th April Place 100 spins on Book of Dead
  • 6th April Make a withdrawal
  • 7th April Win 50 times on Hot Sync
  • 8th April Place 250 spins on Pimped
  • 9th April Make a deposit
  • 10th April Place 200 spins on Esqueleto Explosivo
  • 11th April Make a withdrawal
  • 12th April Place 100 spins on Big Bad Wolf
  • 13th April Win 50 times on Wild Wild Chest
  • 14th April Place 200 spins on Fruit Warp
  • 15th April Win 35 times on Matsuri
  • 16th April Place 100 spins on Lucky Easter

Enjoy and Good Luck!

Terms & Conditions:

  • This promotion runs between the 1st and the 16th of April 2017 GMT time.
  • The trophy and reward of the day will be available to reveal, collect and claim as from 00:00 until 23:59 GMT time of that specific day.
  • To collect your trophy and reveal the reward of the day, you need to complete the specified achievement highlighted under “How to reveal your daily reward?” above.
  • To be eligible for the extra prizes, you need to collect at least 3 of these secret trophies throughout the whole promotion. Any of our 16 secret trophies will count so they don’t need to be collected in order.
  • A raffle will be held at the end of the campaign to draw winning players per category, split according to the number of trophies collected. Prizes and categories are as follows:
  • Bronze (Collected 3-8 trophies): 100 players to get 50 free spins on Easter Eggs (by Play N Go) each.
  • Silver (Collected 9-13 trophies): 35 players to get € 30 free cash each in their Videoslots.com account
  • Gold (Collected 14-16 trophies): 50 players to get € 100 free cash each in their Videoslots.com account
  • These additional prizes will be paid out by the 18th of April 2017 19:00 GMT time. Winning players will be informed by email as soon as the prize has been credited.
  • Full terms & Conditions for any free spins, reload bonuses or free cash given out during this promotion, can be found [
    You do not have permission to view link Log in or register now.
    ].


Br,

Daniel
I'm looking forward to taking part in this Dan.
So there are 4 days where we are not requested to play slots,just two deposits and two withdrawals. How does that work exactly if we are not required to opt in and be monitored for it?
Does that mean that even the unbeknowing of the promo will receive a reward for simply depositing or withdrawing on those days listed?
 
I'm looking forward to taking part in this Dan.
So there are 4 days where we are not requested to play slots,just two deposits and two withdrawals. How does that work exactly if we are not required to opt in and be monitored for it?
Does that mean that even the unbeknowing of the promo will receive a reward for simply depositing or withdrawing on those days listed?

Hi geordiecolin,

Yes if a player will get the trophie and be a aprt of the promotion if they make a deposot or a withdrawl on those specific days. We do hope most of our players knows about this promotion.

Have a great day :)

Br,

Daniel.
 
b0pedv3vkk.webp

Hi guys,

Here is a small reminder of our promotion.

16 Days of EGGStravagant rewards!
Posted News • Apr 01 2017



16 Days of EGGStravagant rewards!

We have created 16 secret trophies for you to collect, with a reward tied to every one of them. Start collecting your daily trophy from the 1st of April 2017, as the more you collect, the higher the prizes you can win at the end of the campaign.
1st April Trophy - Spin with Mr April fools
Place 100 spins on Gemix & you’ll reveal today’s reward

Play Gemix now

What type of rewards will you be revealing?
As soon as you collect a trophy, a reward will be revealed. Rewards can include any of the following: free spins, reload bonuses or free cash.
What about the additional prizes at the end of the campaign?
Depending on how many trophies you would have collected, you will be placed in a category with a chance to win some extra prizes. Categories are as follows:*
• Bronze (Collected 3-8 trophies): 100 players to win an equal share of 5,000 free spins on Easter Eggs (by Play N Go)*
• Silver (Collected 9-13 trophies): 35 players to win an equal share of €1,050
• Gold (Collected 14-16 trophies): 50 players to win an equal share of €5,000*
How to reveal your daily reward?
To collect your trophy and reveal the reward of the day, you need to complete the below achievements:
1st April Place 100 spins on Gemix*
2nd April Make a deposit
3rd April Place 150 spins on Puss N Boots*
4th April Win 40 times on Spinions*
5th April Place 100 spins on Book of Dead
6th April Make a withdrawal
7th April Win 50 times on Hot Sync
8th April Place 250 spins on Pimped
9th April Make a deposit
10th April Place 200 spins on Esqueleto Explosivo
11th April Make a withdrawal
12th April Place 100 spins on Big Bad Wolf
13th April Win 50 times on Wild Wild Chest
14th April Place 200 spins on Fruit Warp
15th April Win 35 times on Matsuri
16th April Place 100 spins on Lucky Easter

Enjoy and Good Luck!

Terms & Conditions:
- This promotion runs between the 1st and the 16th of April 2017 GMT time.
- The trophy and reward of the day will be available to reveal, collect and claim as from 00:00 until 23:59 GMT time of that specific day.
- To collect your trophy and reveal the reward of the day, you need to complete the specified achievement highlighted under “How to reveal your daily reward?” above.
- To be eligible for the extra prizes, you need to collect at least 3 of these secret trophies throughout the whole promotion. Any of our 16 secret trophies will count so they don’t need to be collected in order.
- A raffle will be held at the end of the campaign to draw winning players per category, split according to the number of trophies collected. Prizes and categories are as follows:
• Bronze (Collected 3-8 trophies): 100 players to get 50 free spins on Easter Eggs (by Play N Go) each.*
• Silver (Collected 9-13 trophies): 35 players to get €30 free cash each in their Videoslots.com account
• Gold (Collected 14-16 trophies): 50 players to get €100 free cash each in their Videoslots.com account*
- These additional prizes will be paid out by the 18th of April 2017 19:00 GMT time. Winning players will be informed by email as soon as the prize has been credited.
- Full terms & Conditionshere for any free spins, reload bonuses or free cash given out during this promotion, can be found here:
You do not have permission to view link Log in or register now.


Br,
Daniel.
 
Gotta say, this must be the first time I see casino rewarding player for making a withdrawal. It might be a few spins, but still great to see VS encouraging players to cashout, in a way. Great job Dan, I'm off to make my Gemix spins.

Edit: Why is there now a * next to some achievements?
 
Its a decent promotion I did the 100 spins of Gemix last night, I always include this slot in my sessions anyway ) got the 50 free spins straight after, in the end cashed out again a few 100 from a £50 deposit :D
Having a great run again at Video slots ..... I feel a loosing session coming though ha :D great to see innovative promotions other than the usually 50% Deposit bonus with 500xs play through :cool:
 
Hi miiisooo,

The * appeared in my post when I copy pasted the text for some reason, have sent it in to change it, thank you for notice it. :)

Br,
Daniel.
 
Hi Daniel,

Quick question!

I played the 100 (plus quite a few more) spins on Gemix between midnight and 1am this morning/last night, but no reward, trophy or anything. Then it occurred to me that the UK is now in BST and the clocks went forward the other day, so perhaps it was 11pm to midnight your time when I played? If so, big ooops on my side as I now have daily limits in place.

Cheers

Richard

View attachment 77374


To collect your trophy and reveal the reward of the day, you need to complete the below achievements:
1st April Place 100 spins on Gemix*
2nd April Make a deposit
3rd April Place 150 spins on Puss N Boots*
4th April Win 40 times on Spinions*
5th April Place 100 spins on Book of Dead
6th April Make a withdrawal
7th April Win 50 times on Hot Sync
8th April Place 250 spins on Pimped
9th April Make a deposit
10th April Place 200 spins on Esqueleto Explosivo
11th April Make a withdrawal
12th April Place 100 spins on Big Bad Wolf
13th April Win 50 times on Wild Wild Chest
14th April Place 200 spins on Fruit Warp
15th April Win 35 times on Matsuri
16th April Place 100 spins on Lucky Easter
 
While I did get a trophy, I'm not sure I got a reward. I did get 50 race spins, but that came up when I completed an achievement on something else quite some time later.

Scrap that, the reward I got was from the Win a Lot category, just came in not long after 100 spins on Gemix. And I made sure I was playing in correct time zone too, as I'm always confused once the clocks change as it's not the same everywhere, but GMT remains the same.
 
Last edited:
Great easter promo:thumbsup:

Thanks for great weekend. Made a couple deposits during the week which lost quick. Got less than a couple of quid in cashback yesterday.

Was bored at work so decided to spin a few minimum bets on book of dead at work. Anyway managed to get few winning spins then hit 4 explorers on 20p bet in free spins for a couple hundred.

Played for ages yesterday and withdrew £250. Played a lot last night then withdrew £150 this morning. Both withdrawals paid within minutes as always. Had a lot of playtime today and tried several different games so got free spins from them including the gemix easter ones.

Got a good bit of cashback next friday and a good position in this weeks casino race. All from less than £2 in cash back lol. Just goes to show what you can get for a couple of pound these days.

So thanks Videoslots:D:thumbsup:
 
Hi thread.

Just a heads up if anyone is depositing for a particular reward from the UK.

Video Slots has there clock running an hour behind are time as we put the clocks forward an hour last Sunday.

I got caught out on that today going to send email. :thumbsup:

Edit to add:

Got a reply and looks like they didn't bother to even read my email, let alone change there casino clock so others won't have the same issue.

Hi there,

Thank you for contacting our support.
Your deposit was made at 2017-04-01 23:11:08 GMT, so unfortunately it was a bit early. If you make a new deposit now the 2nd of April you will receive the reward.

I wish you a nice day.
 
Hi thread.

Just a heads up if anyone is depositing for a particular reward from the UK.

Video Slots has there clock running an hour behind are time as we put the clocks forward an hour last Sunday.

I got caught out on that today going to send email. :thumbsup:

Edit to add:

Got a reply and looks like they didn't bother to even read my email, let alone change there casino clock so others won't have the same issue.

Hi there,

Thank you for contacting our support.
Your deposit was made at 2017-04-01 23:11:08 GMT, so unfortunately it was a bit early. If you make a new deposit now the 2nd of April you will receive the reward.

I wish you a nice day.

Done the same thing and had nearly same reply on live chat
 
Done the same thing and had nearly same reply on live chat

I just received this emailed reply as a no can do.

Bit off a shame really.

Hi,

Thank you for the reply.
I saw in your previous e-mail that you stated this. However, the system on the casino is working on GMT time, which means that your deposit was made on the 1st of April, meaning that you don't receive the reward for 2nd of April. Sorry for the confusion about this, but you can still make another deposit now and receive the reward.
 
Hi everyone,

Just a small tip if you guys get confused about the time zone, just click on the Battle of slots tab, and you will see the exact time at VS. :)

Br,
Daniel.
 
Hi everyone,

Just a small tip if you guys get confused about the time zone, just click on the Battle of slots tab, and you will see the exact time at VS. :)

Br,
Daniel.

With all the different time zones would it not have been right to mention that in the promotion email? For me it said deposit on the 2nd this month get the reward.

I see a lot players depositing and playing 150 spins on Puss N Boots tomorrow and busting and not getting there reward, they might not touch that slot if it was not on the list.

Today only a deposit was needed and well you have to deposit anyway tomorrow is different you have to wager 150 spins and most off gambling is loosing and players will 100% fall victim to this just not Casino Meister members your whole data base.

At least send a mass mailer or I see many players will be upset to say the least.
 
It does sound like a good promotion but I personally won't be depositing for a while at VS. It is the one site that, apart from once, I have never managed to get ahead of my deposit and my free spins are inevitably dead spins - VS must just be unlucky for me.

Good luck everyone anyway :)
 
Hi LOOKAWAY,

Thank you for your feedback.
I will talk to our promotion team to see what we can do for our next promotion to not confuse anyone.

Br,
Daniel.
 
I've span 150 in Puss n Boots demo mode and it looks like a decent game for wagering requirements for tomorrow :D

I too considered playing the 100 spins in Gemix just after midnight UK time but realised the possibility of the time difference so waited.

I think that its a bit harsh to expect Videoslots to nanny everyone on this matter.
 
Dan.videoslots I need to pm you but on mobile and can't see how to do it. Could you please leave a link where I can pm you thanks in advance.
 
I didnt end up cashing out the $500 profit from the BoD weekend because I need videoslots to update their banking page for Canadians so I reversed it for a bit and played on. Built a decent balance for free mainly from Big time gaming slots for once. I was at $1850 but did some $3-$5 spins on an ice cold book of dead that took about $250 off me in 10 mins. Then won a battle for $40

Thanks! Will be cashing out today.

Capture.webp

Dan can you make your banking page Canadian friendly. You guys dont ask for the transit number still. And last time we went through this we both were charged penalties by the bank
 
I didnt end up cashing out the $500 profit from the BoD weekend because I need videoslots to update their banking page for Canadians so I reversed it for a bit and played on. Built a decent balance for free mainly from Big time gaming slots for once. I was at $1850 but did some $3-$5 spins on an ice cold book of dead that took about $250 off me in 10 mins. Then won a battle for $40

Thanks! Will be cashing out today.

View attachment 77408

Dan can you make your banking page Canadian friendly. You guys dont ask for the transit number still. And last time we went through this we both were charged penalties by the bank

Hi lockinlove,

I have brought this feedback to our team, but you can always send our support and e-mail with the transit number to be sure it goes correct.

Br,

Daniel
 
Hi lockinlove,

I have brought this feedback to our team, but you can always send our support and e-mail with the transit number to be sure it goes correct.

Br,

Daniel

The only thing I worry about is will they get it in time they process my cashout? Or bother to check my notes to see? I really dont like my cashouts getting refused. Not only do I not appreciate the penatlies (yes you guys covered the last one) but Canadian banks are pretty iffy when it comes to gambling and I dont need red flags on my account where they start looking into it. Although they probably love dishing out a $60 penalty for lack of info and then $25 fee to process it!
 
The only thing I worry about is will they get it in time they process my cashout? Or bother to check my notes to see? I really dont like my cashouts getting refused. Not only do I not appreciate the penatlies (yes you guys covered the last one) but Canadian banks are pretty iffy when it comes to gambling and I dont need red flags on my account where they start looking into it. Although they probably love dishing out a $60 penalty for lack of info and then $25 fee to process it!

Hi lockinlove,

You can always give the information before you make the withdrawal request to make sure that we have the information when we proceed your withdrawal.

Br,

Daniel
 
I've span 150 in Puss n Boots demo mode and it looks like a decent game for wagering requirements for tomorrow :D

I too considered playing the 100 spins in Gemix just after midnight UK time but realised the possibility of the time difference so waited.

I think that its a bit harsh to expect Videoslots to nanny everyone on this matter.

Who was the nanny again? Videoslots staff or me not everyone?

I received an email saying they had credited my reward.
 
Hi LOOKAWAY,

I am glad it got sorted out for you in the end and that you got your reward and compensation for the struggle. :) We did also contact rest of the players who had the same issue and made sure they received what they should have had. Thank you for bringing it up to our attention.

Br,

Daniel
 
Last edited:
Are you going to change the clock forward 1 hour in the battle lobby?

Hi Shammrock999,

I got interested this morning about how time zones work and what time zones we are in so I did some research.

So it seems like that people from UK are in GMT in wintertime but enters something called BST in the summer time. You can read more about it here:
You do not have permission to view link Log in or register now.



Br,

Daniel
 
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