Videoslots - Newly Accredited

[Harry_BKK]

surely live help should have suggested I delete the card but they just said we can do nothing about card problems

Check with Dan, i am sure he remembers better than i do.

 

[spintee]

I got to admit they have a terrible banking system, Yes its the best on the market when its working Cashout

But lots of people complain about card error etc, Having to readd card details every few times or every time if different amount, Than have to wait for text to add security number??

Its not all necessary but I guess they have our security in 1st place and cannot moan at them for that

 

[Dan.Videoslots]

Hi steveh35 and TNY,

I have contacted you via PM to see what have happened and how it can get solved.

Br,

Daniel

 

[interlog]

In terms of the recent deposit match bonus and free spins for UK players that was sent by snail mail, was this for selected customers only?

Feel a little left out as nothing in the post for me.

I assume the code that was posted will work despite of it?

 

[geordiecolin]

Than you

I just want to thank Videoslots for their incredible generosity over the past week with their daily wager free spins. They where way beyond an apology for the difficulties they experienced last week. What a great operation they are

 

[RichyJ75]

I used the code last night (UK150FROGJAN17) after receiving the snail mail flyer. £30 deposit, £30 bonus and 150 free spins on Frog Grog. Max balance was £160 without touching bonus, but by time the wagering was complete was down to £90. Played the Frog Grog spins which yielded £9.35, but max win multiplier was only 20x. Still, quite a lengthy and enjoyable sessions which kept me amused for a while!

I can also reiterate the above sentiments on thanking VS for all the free spins of late and various offers. Muchly appreciated, cheers!!

Interlog, you can always try the code when making a deposit and see if it works?

In terms of the recent deposit match bonus and free spins for UK players that was sent by snail mail, was this for selected customers only?

Feel a little left out as nothing in the post for me.

I assume the code that was posted will work despite of it?

 

[spintee]

I just want to thank Videoslots for their incredible generosity over the past week with their daily wager free spins. They where way beyond an apology for the difficulties they experienced last week. What a great operation they are

I knew they would come good, Hense I said it will be worth it as rarely any trouble on there unlike a lot of sites its a daily struggle to play games, errors and disconnect,

It goes to show sites do not have top be tight, stick a unbeatable wager on 5 spins, Most emails of sites I delete straight away now. I do not want a 25% depo, most of them have wager on D&B 15 free spins with a wager

 

[stokes]

New schedule for weekly cashback

I was just checking with online support if there is any issue crediting the cashback. They told me that they have a new schedule and I will get it at 15:00 CET.
I am not sure if it is country based as they asked for my country (or may be it was part of my verification).

Anyone experiencing the same delay in cashback?

 

[Harry_BKK]

I was just checking with online support if there is any issue crediting the cashback. They told me that they have a new schedule and I will get it at 15:00 CET.
I am not sure if it is country based as they asked for my country (or may be it was part of my verification).

Anyone experiencing the same delay in cashback?

It is not a delay, they stacked the CB and RW payouts as per this schedule:

• Australia - to be paid by 01:00 GMT
• Russia - to be paid by 08:00 GMT
• Finland- to be paid by 10:00 GMT
• Sweden- to be paid by 11:00 GMT
• United Kingdom- to be paid by 12:00 GMT
• Norway- to be paid by 13:00 GMT
• Netherlands to be paid by 14:00 GMT
• OTHER- to be paid by 15:00 GMT
• Canada- to be paid by 19:00 GMT

 

[spintee]

I was just checking with online support if there is any issue crediting the cashback. They told me that they have a new schedule and I will get it at 15:00 CET.
I am not sure if it is country based as they asked for my country (or may be it was part of my verification).

Anyone experiencing the same delay in cashback?

Dan mentioned it the other day, It was either about cash back or race winnings but I guess they will be doing it with both, Different Countrys different times, He did add the times somewhere

Go to page 345 and post number #3445

 

[spintee]

It is not a delay, they stacked the CB and RW payouts as per this schedule:

• Australia - to be paid by 01:00 GMT
• Russia - to be paid by 08:00 GMT
• Finland- to be paid by 10:00 GMT
• Sweden- to be paid by 11:00 GMT
• United Kingdom- to be paid by 12:00 GMT
• Norway- to be paid by 13:00 GMT
• Netherlands to be paid by 14:00 GMT
• OTHER- to be paid by 15:00 GMT
• Canada- to be paid by 19:00 GMT

You beat me to it by a few secounds, Unless I got no cashback coming than its still late

Edit;;; Just gone in

 

[stokes]

Dan mentioned it the other day, It was either about cash back or race winnings but I guess they will be doing it with both, Different Countrys different times, He did add the times somewhere

Go to page 345 and post number #3445

Thanks, I missed that post.

 

[Adriana B]

I just want to thank Videoslots for their incredible generosity over the past week with their daily wager free spins. They where way beyond an apology for the difficulties they experienced last week. What a great operation they are

I've won bugger all off these free spins but the gesture is appreciated! I think we all would have been happy with 5 spins/day but Videoslots went above and beyond and gave us 25 spins daily for something they had no control over. :notworthy

 

[turn12]

yes it was very very good, i Can't imagine another casino would have done such a thing to his players, thats Outstanding. 1A

 

[Harry_BKK]

We have all seen what other casinos do. They let people empty cookies/cache, play laggy games, have a gazillion disconnections and on top a Christmas bar that hardly moved and if then the rewards were slammed with higher than usual WR. And even after weeks they would not admit their problem and still have people emptying the bloody caches.

Said this in a previous post, it shows of great integrity to take a site down on the busiest days of the week to avoid customer disappointment. That's exactly what VS has done the soon they realized things weren't running smooth on the new servers! Hence, they have my respect. :notworthy

 

[goatwack]

Yep, unlike other casinos I could mention that tell customers that laggy spins and disconnects are figments of their imagination, and carry on taking punters' money regardless without so much as admitting their shortcomings, Videoslots have shown everyone else how it should be done.

They've had some major downtime in the last few days at a great cost to them, something they could have chosen not to do. They've listened to feedback and taken a lot of criticism, but instead of sulking have opted to really try to tackle issues that make the site better for the end user.

Not only that, but they've dished out a very healthy dose of free spins to all and sundry, which they weren't obliged to do.

This is the kind of operation that all others should aspire to, it sets a great precedent on what it means to have not just an active, but attentive rep and what true accreditation means. It's little wonder they're being touted for casino of the year, it's a two-horse race as far as I'm concerned

 

[interlog]

Well the deposit match bonus code worked. Chucked in £150 and managed to finish it on £2,800. My nemesis slot Bonanza helped me with this.

Here is something for improvement though. The maximum I can withdraw to my debit card in one transaction is £2,300 so I had to make two separate withdrawals. Because only the first withdrawal of the day is free, I had to pay a fee of £2.50 for the second withdrawal.

Perhaps the maximum withdrawal amount to a debit card can be increased?

 

[Dan.Videoslots]

Hello Interlog.

This limit is set from our payment provider, and something we, unfortunately, cannot change.

Best regards,
Daniel.

 

[mina1929]

Very Happy with video slots.

Thanks for all the free spins did not win but had fun.

Number 1 casino for many reasons that's for sure

 

[spintee]

yes it was very very good, i Can't imagine another casino would have done such a thing to his players, thats Outstanding. 1A

Off course other sites will as long as you depo 50 and you only get 15 spins that carry a wager

Even if I was banned from there today I still canot give a bad word again them,

Couple of things they can upgrade on. banking ( read bottom of this) and from what I heard live chat, I raly speak to live help but I did the other day due to Press no on free spins and they vanished and live help added them back so they sorted that out for me so from that experience it was sorted and done good,

Well the deposit match bonus code worked. Chucked in £150 and managed to finish it on £2,800. My nemesis slot Bonanza helped me with this.

Here is something for improvement though. The maximum I can withdraw to my debit card in one transaction is £2,300 so I had to make two separate withdrawals. Because only the first withdrawal of the day is free, I had to pay a fee of £2.50 for the second withdrawal.

Perhaps the maximum withdrawal amount to a debit card can be increased?

I see Dan's replied, Like I pointed out above there is one thing they can sort out and that is the terrible banking they have, I know they have our security at hand, But there are a few sites where that amount is set, But maybe this is due to the U.K and credit cards have a limit but not debits, Albeit they do not tell the diffrence between the two which they are planets apart, I think I used a credit card once on a site, won and paid back to my amusement as I nether thought you could get paid on them cards, I am sure something is not right with that 2.3k cap as many players would take that out daily as small change to some, £2.50 charge is not the end of the world as first withdraw is always free but as there is a limit than that should be waved, I would glady give them the 2.50 if I can withdraw that much

 

[spintee]

Very Happy with video slots.

Thanks for all the free spins did not win but had fun.

Number 1 casino for many reasons that's for sure

No site comes close, and better still they have Dan that is a genie in a bottle,

From my life experience I take nothing what is said, For all I know they could be the biggest crooks on he planet but so could be any other site, The main thing is they give, give and give, Help and more help, supper fast cash when you win and the rewards are on another level.

I do not give to receive but I see VS clearly does this, You do right to a player and they will return the favor, what use is a deposit 25 for 15 free spins with a wager or 25% bonus? The whole gambling lark is becoming a joke, All my gambling life I took mostly bonus and belive me I know how they work, I been playing VS recently the most and had more rewards / cash back/ race winnings all wager free than I receive of any other site, Ok so the deposit bonus is as dead as a rooking horse but you do not want a bonus at this place, as you will not get all the benefits as cash,

I know I rate them all the time but I get nothing for it, This is my contribution as there a top class site and other sites should take a leaf out of there book, One leaf would do another site god but VS is a forest with magic leafs

 

[refre]

Perhaps they could make it so that all withdrawals made within 1 hour are considered as one transaction?
That way single cash outs divided for technical reasons would still be free.

 

[spintee]

Perhaps they could make it so that all withdrawals made within 1 hour are considered as one transaction?
That way single cash outs divided for technical reasons would still be free.

That would be a great idea on most sites, But withen in hour your been paid and half spent Only one site I know that does this and they pay out whiten 24 hrs and thats bingocams, Sorry to mention a site Dan but its only bingo site

They add all withdraws in one, say I withdaw this morning and if its not been took out and done another in afternoon than they add them in one go, not two lots, they add the cash in one lump some, I been puzzled by this in the past, waiting on me cash to relise they had been merged together and already had the moneys in bank

 

[Jhonson90]

As well as I share the positive experience it is right that share the negative experiences, are not those who hide losses to represent
a reality of continuous winnings that instead does not exist.
I prefer to write the truth in good times and bad because videos of winnings
represent always and only a part of reality, the best one.
I was fine for about a year with videoslots, continually alternating wins and losses, and it is very important to have fun losing little,
and for this reason I considered him the best casino, I got to level 27 very quickly, then the last week was disastrous,
12k deposited and lost too quickly (12k profit for the casino because I was already below), a nightmare without end,
to me these oscillations so heavy and so fast down do not like, and among other things I had never happened in any casino.
For a loss so heavy cashback and free spins are not enough for me,
for a loss so heavy in short time was to be the initiative of the casino
same give me a bonus, even before I got to lose 12k.
Instead the vip manager just gave me free spins and reminds me of the race award
Monday and Friday cashback, therefore vip support completely useless
for my opinion for those who deposit and lose large amounts.
Friday after the crediting of cashback will close the account, it is not all gold
that glitters.
The most important parameter for me for a casino evaluation is a payout
balanced that allows you to have fun losing a reasonable amount, likely to be only a dream.
Eventually, the Videoslots casino evaluation is increased by the constant
presence of Daniel, otherwise my rating would be a 7,
also because for those who play Italy the choice of slots is very small (just from yesterday it is no longer available GameArt).
Cheers.

 

[Dan.Videoslots]

Hi Jhonson90,

Thank you for your feedback and review about us. I am happy to hear that you have been with us for a while and you have had your wins and losses but I am also sorry to hear that you have had a really bad week recently.

I will bring your feedback with me to our team, we do always value what our costumers thinks about our casino.

Have a great weekend.


Br,

Daniel

 

[mina1929]

No site comes close, and better still they have Dan that is a genie in a bottle,

From my life experience I take nothing what is said, For all I know they could be the biggest crooks on he planet but so could be any other site, The main thing is they give, give and give, Help and more help, supper fast cash when you win and the rewards are on another level.

I do not give to receive but I see VS clearly does this, You do right to a player and they will return the favor, what use is a deposit 25 for 15 free spins with a wager or 25% bonus? The whole gambling lark is becoming a joke, All my gambling life I took mostly bonus and belive me I know how they work, I been playing VS recently the most and had more rewards / cash back/ race winnings all wager free than I receive of any other site, Ok so the deposit bonus is as dead as a rooking horse but you do not want a bonus at this place, as you will not get all the benefits as cash,

I know I rate them all the time but I get nothing for it, This is my contribution as there a top class site and other sites should take a leaf out of there book, One leaf would do another site god but VS is a forest with magic leafs

Yes of course Dan is just awesome

I am so excited as I am about 1 millimeters away from level 21 which took me a long time to get there

 

[Dan.Videoslots]

Hi all,

We seem to have a technical error, and our site is currently down, our tech team are currently investigating this issue, and I will come back with more information.

I will inform you all when I know more.


Br,

Daniel

 

[TNY]

Hi all,

We seem to have a technical error, and our site is currently down, our tech team are currently investigating this issue, and I will come back with more information.

I will inform you all when I know more.


Br,

Daniel

Have you tried clearing your cookies and cashe?
Just kidding, thanks for keeping us in the loop.

 

[bruinsdude]

Getting so tired of this...every time i deposit and want to relax and play the site is down. Last time Dan came on and said the issues were resolved i lost 100 dollars to the site being virtually anplayable....no compensation either. Now i see UK peeps are getting a nice match offer...but never anything for us canuckleheads. This site needs to have a seperate rating for different countries...probably the frustration talking..but i am fed up

 

[lockinlove]

yeah def not cool only giving bonuses to UK when other countries play too. And we suffer just as much as others when the site goes down constantly.

Dan, why is it you exclude others when we are customers too who pump our money into the site.

You did great by making us certain freerolls to play but id like to always see fairness right across the board.

 

[interlog]

Unless I am mistaken, the deposit match offer for the UK was not as compensation for the technical difficulties last week.

Last year, Finish members received similar so I am guessing that Videoslots targets different geographical areas during different times.

Perhaps it will be Canada next.

 

[interlog]

Getting so tired of this...every time i deposit and want to relax and play the site is down. Last time Dan came on and said the issues were resolved i lost 100 dollars to the site being virtually anplayable....no compensation either. Now i see UK peeps are getting a nice match offer...but never anything for us canuckleheads. This site needs to have a seperate rating for different countries...probably the frustration talking..but i am fed up

Didn't you get the 5 x free spins plus three day free battle ticket? That is all I received as compensation and was more than I expected and more than any other casino would give out in my opinion (just look at the recent problems with Guts / Rizk)

 

[bruinsdude]

Everyone got the spins. .which were limited to 8000 people.... i on the other hand deposited money which was lost painfully after dan said things were fixed. Now today i was mid bonus on the game Zoom....went back just now and no sign of the 3 Z boxes i had popped. I thought a bonus round was preserved in such a case. Man it really is just one thing after another

 

[Dan.Videoslots]

Hi all,

I have talked with our tech team, and they confirmed that someone tried to DDOS us. We have done some measures to prevent this, and we hope it will work.

We are monitoring everything right now, and I will keep you updated if something would happen.

I am sorry for the inconvenience but it is out of our hands sadly when someone decideds to DDOS us.


Br,

Daniel

 

[interlog]

Everyone got the spins. .which were limited to 8000 people.... i on the other hand deposited money which was lost painfully after dan said things were fixed. Now today i was mid bonus on the game Zoom....went back just now and no sign of the 3 Z boxes i had popped. I thought a bonus round was preserved in such a case. Man it really is just one thing after another

I lost £1200. How much compensation should I get? Nothing because I would have lost the money whether the site was working properly or not. As a matter of fact, I wished the site broke earlier than lunch time last week Saturday because I wouldn't have lost the money then ( )

 

[colinsunderland]

Everyone got the spins. .which were limited to 8000 people.... i on the other hand deposited money which was lost painfully after dan said things were fixed. Now today i was mid bonus on the game Zoom....went back just now and no sign of the 3 Z boxes i had popped. I thought a bonus round was preserved in such a case. Man it really is just one thing after another

I'm going to step in and defend them here, and I'm far from Videoslots biggest fan.

Last week was their fault, but I'm sure they didn't intend for the site to be offline for so long. Sites down, they make no money. If they gave 40000 x 25 sets of free spins out, thats a million spins, around £200000 in value. Even if the RTP was 50% on them then its actually cost them £100k. Thats not counting the money they lost while they were offline.

I'm not sure how they cost you £100, I was playing last week when it went slow then offline. I saw it going slow, came off and played somewhere else. When the site was back online, my balance was the same as it was when I left it.

As for tonight, if it is a DDOS attack, well you could argue its their fault again, as you would think a casino would have decent DDOS protection, and would certainly hope they aren't just relying on Cloudflare for protection, but again, I'm sure its not something they want. As frustrating it is for players when a sites offline, I'm sure its much more frustrating for the casino. They lose money, they lose customers and geta bad reputation if it happens more than once.

The deposit match for UK players is no different to what they have done for other countries previously.

 

[optimiser]

server problem AGAIN at VS !!! DDOS or server upgrade...it's unplayable !! I'm fed up!
It was nice to have 25 free spin last week ( win fuckall ) but VS wasn't obligated to give us anything.
But today after losing $$$ it's makes me angry ! When you are setup to play....and you get disconnected or the site is lagggging I have no fun !

 

[Dan.Videoslots]

Hi all,

We have managed to stop the attack and our site is now back up and running as normal.


Thank you for understanding and I hope you all will have a great evening.


Br,

Daniel

 

[Harry_BKK]

I'm going to step in and defend them here, and I'm far from Videoslots biggest fan.

Last week was their fault, but I'm sure they didn't intend for the site to be offline for so long. Sites down, they make no money. If they gave 40000 x 25 sets of free spins out, thats a million spins, around £200000 in value. Even if the RTP was 50% on them then its actually cost them £100k. Thats not counting the money they lost while they were offline.

I'm not sure how they cost you £100, I was playing last week when it went slow then offline. I saw it going slow, came off and played somewhere else. When the site was back online, my balance was the same as it was when I left it.

As for tonight, if it is a DDOS attack, well you could argue its their fault again, as you would think a casino would have decent DDOS protection, and would certainly hope they aren't just relying on Cloudflare for protection, but again, I'm sure its not something they want. As frustrating it is for players when a sites offline, I'm sure its much more frustrating for the casino. They lose money, they lose customers and geta bad reputation if it happens more than once.

The deposit match for UK players is no different to what they have done for other countries previously.

Good post Colin!

However, may i point out that Thailand has never been on the receiving end of a deposit match, nor any other snail mail goodies in whatever form...for some reason nobody likes to give us any extra..... i am sure you agree that 1$ = 1$ no matter from which corner of the world it is coming, unless my maths are totally skewed. however, it seems that casinos calculate differently and for them 1$ from TH is not the same as 1$ from their core countries, especially the UK and Scandinavia

 

[slotmaster]

oh and here I was about to play tonight. Good thing I came here first,lol.

 

[Harry_BKK]

oh and here I was about to play tonight. Good thing I came here first,lol.

The site is running fine. Just played the Koi Princess battle and it was all normal. Didn't even know about the site having been down earlier and DDoS attack until i read it here.

 

[slotmaster]

nope keep getting booted out of games. Getting internal server errors and ssl handshake message n wish upon a jackpot slot.

Thanks Harry.

 

[lockinlove]

I believe I have a great idea to add to make this the greatest casino ever...which it probably already is but mean really climb the ladder.

What if you guys allowed people to take breaks from certain providers. For example if yggdrasil is kicking your ass and youve had enough, instead of getting pissed off and taking a 30 day cool off, all you need to do is take a break from the provider thats pissed you off.

Its win, win. The players wins because they feel good inside they can sort of say screw you to the provider.

The casino wins because the player is happy and is continuing to play in the casino and spending their money instead of being restricted and playing elsewhere.

I know if may be difficult to install but I think you guys can figure out a way. I think it would be the most incredible feature ever.

There are so many times a certain provider is pissing me off so I limit my account. But if I had the option to say oh guess what yggdrasil and your seasons, vikings go rigged an cazino zeppelin. Wont be seeing ya for a month. Id love it. I would feel like I conquered something by saying screw you for a bit.

Do it! Do it!

 

[interlog]

I believe I have a great idea to add to make this the greatest casino ever...which it probably already is but mean really climb the ladder.

What if you guys allowed people to take breaks from certain providers. For example if yggdrasil is kicking your ass and youve had enough, instead of getting pissed off and taking a 30 day cool off, all you need to do is take a break from the provider thats pissed you off.

Its win, win. The players wins because they feel good inside they can sort of say screw you to the provider.

The casino wins because the player is happy and is continuing to play in the casino and spending their money instead of being restricted and playing elsewhere.

I know if may be difficult to install but I think you guys can figure out a way. I think it would be the most incredible feature ever.

There are so many times a certain provider is pissing me off so I limit my account. But if I had the option to say oh guess what yggdrasil and your seasons, vikings go rigged an cazino zeppelin. Wont be seeing ya for a month. Id love it. I would feel like I conquered something by saying screw you for a bit.

Do it! Do it!

Excellent idea!

I was thinking the same the other day when I tilted (only myself to blame, not looking for sympathy here) on Bonanza and just wished I could block that game from being played in the responsible gambling section of the site.

It is probably not the easiest to programme but it would definitely enhance the already excellent experience playing at Videoslots.

 

[lockinlove]

Excellent idea!

I was thinking the same the other day when I tilted (only myself to blame, not looking for sympathy here) on Bonanza and just wished I could block that game from being played in the responsible gambling section of the site.

It is probably not the easiest to programme but it would definitely enhance the already excellent experience playing at Videoslots.

I was actually thinking of you too when I wrote this because I remember bonanza pissed you off badly where you decided to take a break. And im sure tonnes of players get pissed off and self exclude but could you imagine if you had the chance to just say screw off to a provider for a bit. It would be incredible

Me and yggdrasil would have the biggest love/hate relationship ever lmao

 

[Dan.Videoslots]

I believe I have a great idea to add to make this the greatest casino ever...which it probably already is but mean really climb the ladder.

What if you guys allowed people to take breaks from certain providers. For example if yggdrasil is kicking your ass and youve had enough, instead of getting pissed off and taking a 30 day cool off, all you need to do is take a break from the provider thats pissed you off.

Its win, win. The players wins because they feel good inside they can sort of say screw you to the provider.

The casino wins because the player is happy and is continuing to play in the casino and spending their money instead of being restricted and playing elsewhere.

I know if may be difficult to install but I think you guys can figure out a way. I think it would be the most incredible feature ever.

There are so many times a certain provider is pissing me off so I limit my account. But if I had the option to say oh guess what yggdrasil and your seasons, vikings go rigged an cazino zeppelin. Wont be seeing ya for a month. Id love it. I would feel like I conquered something by saying screw you for a bit.

Do it! Do it!

Hi lockinlove,

This is a great suggestion and I will bring this with me to the next meeting we have.

Br,

Daniel

 

[Dan.Videoslots]

Todays Releases



Hi Guys,

Hope you all have had a lovely weekend and are ready for the week ahead. Today we are releasing two games from Microgaming called Huangdi and Life of Riches.

Huangdi: In Chinese mythology, Huang-Di, also called the Yellow Emperor, was one of five legendary emperors of Taoism – one of the biggest religions there. He was a hero that was considered to have civilised the world, teaching skills, inventing the wheel, weapons, ships, compass and coined money. The Yellow Emperor was fighting in the Battle of Zhuolu – which is mostly viewed as mythical. But it was said that the opponent tribes were led in a thick fog, and therefore suffered from many defeats from the Yellow Emperor and his tribes.

Additional Information:
No of Paylines: 25
Min Bet: 0.25
Max Bet: €125
RTP: 96%

Life of Riches: It is time to enjoy some real riches in this game filled to the max with just that. Everyone dreams of a life of riches, but not everyone is lucky enough to have it. But there is no reason to pout – now you can feel and see this life, and even get started on the road to riches in the 5 reel slot.

Additional Information:
No of Paylines: 30
Min Bet: 0.15
Max Bet: €15
RTP: 97%

These games have had trophies and rewards added and are available to UK players.

Br,

Daniel.

 

[brianmon]

Yet another problem with that stupid 'quick deposit' system...

The last time I made a deposit, I wanted too deposit a different amount to the one stored on their system. So as usual, I had to enter all my card details again. Except I made a mistake entering the expiry date, so the deposit was decline by my bank. No big problem, I entered the numbers again, correctly, waited for the sms etc etc, then played some games.

Tonight, when I tried to make a withdrawal, the system is asking me to verify a 'new' card (my usual card, with the wrong exp date). A card which doesn't exist, and hasn't been used to deposit.

One other thing, which I've just realised, that I'm NOT happy about, is that in order for their 'quick deposit' to work all. Their system must be storing the CCV numbers for all my registered cards. I'm sure it's all very secure and everything. But there have been bigger and more secure systems hacked into.......

 

[Dan.Videoslots]

Yet another problem with that stupid 'quick deposit' system...

The last time I made a deposit, I wanted too deposit a different amount to the one stored on their system. So as usual, I had to enter all my card details again. Except I made a mistake entering the expiry date, so the deposit was decline by my bank. No big problem, I entered the numbers again, correctly, waited for the sms etc etc, then played some games.

Tonight, when I tried to make a withdrawal, the system is asking me to verify a 'new' card (my usual card, with the wrong exp date). A card which doesn't exist, and hasn't been used to deposit.

One other thing, which I've just realised, that I'm NOT happy about, is that in order for their 'quick deposit' to work all. Their system must be storing the CCV numbers for all my registered cards. I'm sure it's all very secure and everything. But there have been bigger and more secure systems hacked into.......

Hi brianmon,

I do understand its not possible to verify a card that dosent exist and I have sent you a Pm so we can remove that card. I would also like to inform that we do not save any card details.

Br,

Daniel

 

[brianmon]

Hi brianmon,

I do understand its not possible to verify a card that dosent exist and I have sent you a Pm so we can remove that card. I would also like to inform that we do not save any card details.

Br,

Daniel

I contacted CS and have already had the card removed.

Card numbers and CCV's must be stored somewhere. If all it takes is one click to make a deposit