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Videoslots - Newly Accredited

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Dan.Videoslots said:
Hi Tourettesguy,

I'm sorry to hear about this feedback and have contacted Kenny personally concerning this, and he will be having a look at this himself.

Br,

Daniel.
Click to expand...

Thanks but already wrote to him about account closure, for me I dont think Video Slots is the place to play at...unless you can get me a new account, with clean history... I know a lucky month last year will interfer with future gameplay payout. The software learn how deposits are made and they keep coming even if payout are exremely low so it can lower payout even more for a certain account. No need to give huge winnings and limits are sett to €1000 balance...why allow higer winning when the player stays and keep depositing? So time to leave.
 
Tourettesguy said:
Thanks but already wrote to him about account closure, for me I dont think Video Slots is the place to play at...unless you can get me a new account, with clean history... I know a lucky month last year will interfer with future gameplay payout. The software learn how deposits are made and they keep coming even if payout are exremely low so it can lower payout even more for a certain account. No need to give huge winnings and limits are sett to €1000 balance...why allow higer winning when the player stays and keep depositing? So time to leave.
Click to expand...

Think about it. You were 35,000 up at one point.

You beat the casino and should have walked because there is only one way that it will go and that is south as you experienced yourself.

Why do you think casinos look after their winners? It is not because they want them to win more, it is because they want their losses back.

And that doesn't just apply to Videoslots, it applies to every casino.
 
Maintance

I just went to the website, and it shows the normal videoslots website again, but in an offline cloudflare mode so i guess they are pretty close to be back online can u confirm this dan? i hope so much they are back online shortly!
 
b3b44 said:
I wonder how much it cost to be down for 2 days in revenue?
Click to expand...

Hard to guess but its not just about the few days of missed profits, Also that loyal players will depo else where and the last thing a casino wants is to pass business to there rivals,

For what they do and give than a few days is nothing, I will put my last spin (guarantee bonus round one :) ) that any other site would of kept the site open and made excuse after excuse,

I mean in fairness how many times do you really run into trouble on VS? Not many I can tell you, take all the lag and errors and the rest from other sites and add them up, Even a month worth of trouble on another site will easy add up to a few days of trouble, With VS when its sorted than it will basicly be error free, Fingers crossed,

My budget is not big but VS recently have been getting the biggest chunk out of that, What they do is unique, Giving back to players, I am not saying that there not trying to make money as they are but at the same time making entertaining for us players, Casino race cash, cash back, Tournaments, Not to forget the rewards as you play all wager free,

I can understand the frustration us players get when this happens but a very small price to pay, For us when all said and done we get a great casino experience again,

I get paid nothing for puting in a good word, I just know there worth it
 
interlog said:
Think about it. You were 35,000 up at one point.

You beat the casino and should have walked because there is only one way that it will go and that is south as you experienced yourself.

Why do you think casinos look after their winners? It is not because they want them to win more, it is because they want their losses back.

And that doesn't just apply to Videoslots, it applies to every casino.
Click to expand...

Yeah I know, I should have closed my account already back in May...
 
spintee said:
Hard to guess but its not just about the few days of missed profits, Also that loyal players will depo else where and the last thing a casino wants is to pass business to there rivals,

For what they do and give than a few days is nothing, I will put my last spin (guarantee bonus round one :) ) that any other site would of kept the site open and made excuse after excuse,
Click to expand...

They didn't have any choice really, the site kept crashing every time they put it back online so they couldn't keep it online regardless if they wanted to.

I mean in fairness how many times do you really run into trouble on VS? Not many I can tell you, take all the lag and errors and the rest from other sites and add them up, Even a month worth of trouble on another site will easy add up to a few days of trouble, With VS when its sorted than it will basicly be error free, Fingers crossed,
Click to expand...

I can't remember the last time I had games playing badly on here, excluding the battles which can be a pain at times.

If I owned another casino I would be sending promo emails out today with deposit offers to try to tempt people away from Videoslots while the site was down!
 
lindzad said:
I love VS, I pretty much solely play there but the past couple days have been horrendous. It's Friday evening for me in Canada, so not being able to relax and play is pretty disappointing.

The deposit page doesn't even load at this point and contacting customer support just gets copy/paste responses no matter what question is asked :(

If it wasn't for the PS4 they sent me for Christmas (which still blows me away) my loyalty would be pretty shook.

Here's hoping they fix things soon.
Click to expand...

If I only have enough for one deposit, Friday night is my night to play. Had a friend over and got pretty drunk, deciding after a half dozen beers it was time to break out the Thai Whisky.

Disappointed to see it won't be back up until Sunday morning as I have funds available to play there.

I am sure no one is more upset than Videoslots, they are the one losing the big money. They won't lose my loyalty over a couple of days down, although I surely hope we are compensated with an extension of our battle days.
 
Jasminebed said:
If I only have enough for one deposit, Friday night is my night to play. Had a friend over and got pretty drunk, deciding after a half dozen beers it was time to break out the Thai Whisky.

Disappointed to see it won't be back up until Sunday morning as I have funds available to play there.

I am sure no one is more upset than Videoslots, they are the one losing the big money. They won't lose my loyalty over a couple of days down, although I surely hope we are compensated with an extension of our battle days.
Click to expand...

But please Videoslots, if you are going to do this, don't make it a free for all. Please only extend it those effected and not every Tom, Dick and Harry that were not affected and going to reap the rewards.
 
I was able to cashe out 5 min before the site died.
Drinking thai "whisky" is one of the things you only do when you are really drunk, last time i drank it i woke up on a grave yard,slept in some bushes .


/Slotaholic

Jasminebed said:
If I only have enough for one deposit, Friday night is my night to play. Had a friend over and got pretty drunk, deciding after a half dozen beers it was time to break out the Thai Whisky.

Disappointed to see it won't be back up until Sunday morning as I have funds available to play there.

I am sure no one is more upset than Videoslots, they are the one losing the big money. They won't lose my loyalty over a couple of days down, although I surely hope we are compensated with an extension of our battle days.
Click to expand...
 
interlog said:
But please Videoslots, if you are going to do this, don't make it a free for all. Please only extend it those effected and not every Tom, Dick and Harry that were not affected and going to reap the rewards.
Click to expand...

Not Evey tom dick & Harry well HarryBKK will not be to pleased with you for saying that :)

Yes who ever was qualified when this happend than send them at least a new 7 day pass, That way they can actuate when have some time,

I know its the least of your problems at the minute an main objective is to get it up and going,
 
Dan.Videoslots said:
Hi turn12,

Thanks for voicing your concerns, we will make sure that everyone is compensated for the inconvenience.

Br,

Daniel.
Click to expand...

Hi dan

Thank you for keeping us informed the way you have been and reassuring all of your players. I wouldn't want to be in your shoes last two days..facing the angry slot obsessed mob that we are...but it's only because VS is our favourite and when we can't play at our favourite casino we are like whaaaaat!!!!!!!!

Hope you got some sleep and if not hope the coffee is strong enough.
Thx
 
colinsunderland said:
They didn't have any choice really, the site kept crashing every time they put it back online so they couldn't keep it online regardless if they wanted to.



I can't remember the last time I had games playing badly on here, excluding the battles which can be a pain at times.

If I owned another casino I would be sending promo emails out today with deposit offers to try to tempt people away from Videoslots while the site was down!
Click to expand...

Ha I got a slew of emails and texts offering me 100% bonus on all deposits all weekend.
 
Steviedoo said:
Hi dan

Thank you for keeping us informed the way you have been and reassuring all of your players. I wouldn't want to be in your shoes last two days..facing the angry slot obsessed mob that we are...but it's only because VS is our favourite and when we can't play at our favourite casino we are like whaaaaat!!!!!!!!

Hope you got some sleep and if not hope the coffee is strong enough.
Thx
Click to expand...

Hi Steviedoo,

Not much sleep, so coffee is keeping me going lol. Again I thank you all for you patience.

Br,

Daniel.
 
I agree with what has been said above (in so many words) that the site not being available due to maintenance is far more preferable than continuing operations with numerous errors and lags. At least players cannot deposit and have unsatisfactory game play. Hope everything is sorted out quickly and properly - VS is a great outfit and I am sure everything will be fine this Sunday.:)
 
Dan.Videoslots said:
Hi Steviedoo,

Not much sleep, so coffee is keeping me going lol. Again I thank you all for you patience.

Br,

Daniel.
Click to expand...

I would not panic to much about the meister side at the moment, Not much you can do here accept answer the same questions, get some of this down you and you be all good,

cof.webp
 
I seriously feel bad for the Videoslots peeps right now. They must be doing their nut in over this mess. I know they are working very,very hard trying to get the site back up. Kudos to Dan for keeping us up to date. Looks like he isn't getting much sleep.

I'm thinking whatever went wrong to cause this situation will make Videoslots better in the long run as they won't let it happen again. That is the kind of casino Videoslots is, learn from mistakes/weaknesses fix them and move on.

This is kind of similar to what happened at BETAT with that DDOS attack so I hope that is not the situation here.
 
osulle said:
I seriously feel bad for the Videoslots peeps right now. They must be doing their nut in over this mess. I know they are working very,very hard trying to get the site back up. Kudos to Dan for keeping us up to date. Looks like he isn't getting much sleep.

I'm thinking whatever went wrong to cause this situation will make Videoslots better in the long run as they won't let it happen again. That is the kind of casino Videoslots is, learn from mistakes/weaknesses fix them and move on.

This is kind of similar to what happened at BETAT with that DDOS attack so I hope that is not the situation here.
Click to expand...

Been thinking the same thing. Shouldn't take so long to switch servers so I do believe there is something more sinister at hand. I really hope not.

It always happens to the good guys unfortunately.

Whatever they pay you Dan, it ain't enough!
 
How is everyone doing.... sweaty hands? shivering? vomitting? lack of appetite? pacing around and talking to yourself? LOL
I think we all have a good relationship with VS and Dan. No shit hit the fan, everyone is civil, we all deserve a pat on the back, Dan included. Proud of you guys! Pretty decent gamblers we are! Comeon we can do it,... just 10 hours to go!
 
Alfran said:
How is everyone doing.... sweaty hands? shivering? vomitting? lack of appetite? pacing around and talking to yourself? LOL
I think we all have a good relationship with VS and Dan. No shit hit the fan, everyone is civil, we all deserve a pat on the back, Dan included. Proud of you guys! Pretty decent gamblers we are! Comeon we can do it,... just 10 hours to go!
Click to expand...

you just said comeon .. lol thats where I been playing
 
Alfran said:
How is everyone doing.... sweaty hands? shivering? vomitting? lack of appetite? pacing around and talking to yourself? LOL
I think we all have a good relationship with VS and Dan. No shit hit the fan, everyone is civil, we all deserve a pat on the back, Dan included. Proud of you guys! Pretty decent gamblers we are! Comeon we can do it,... just 10 hours to go!
Click to expand...

Well, yes, but I'm putting that down to last night's dance with the bottle of Thai Whisky.
 
Hi all,

I would, first of all, like to say thank you to everyone for the great support you all have given. I do not have any timeframe yet when the maintenance is over, but this is an update.

We have identified the problem, and we have now got it confirmed that it was because of hardware failure that our new servers performed so poorly. We are right now working on changing everything back to our old servers and then we have to work on fixing our new ones and do more testing than ever before we change to our new servers again in the future.

Compensation.

We will when the servers are confirmed stable again, send out freespins five days in a row to everyone that have made a deposit. We hope that what happened on Friday the 13th can turn into something positive


Regarding Battle of Slots Freerolls.

Those players here who have made a deposit during January month can contact me via PM with your username, and we will give you a freeroll reward so you can play the time you have lost during the downtime we had.


Thank you again for the great support and also great feedback how we can handle a situation like this in the future.

Br,

Daniel
 
Last edited:
interlog said:
Opposite for me. £1,200 gone in no time.

I blame that bleeding Bonanza game for that, not the casino. Oh, and me of course.
Click to expand...

yup that slot is just wow. I still think that you could burn through $10,000 on $2 bets without a bonus or win over 30x. Really messed up slot lmao
 
Dan.Videoslots said:
Hi all,

I would, first of all, like to say thank you to everyone for the great support you all have given. I do not have any timeframe yet when the maintenance is over, but this is an update.

We have identified the problem, and we have now got it confirmed that it was because of hardware failure that our new servers performed so poorly. We are right now working on changing everything back to our old servers and then we have to work on fixing our new ones and do more testing than ever before we change to our new servers again in the future.

Compensation.

We will when the servers are confirmed stable again send out freespins five days in a row to everyone to enjoy. We hope that what happened on friday the 13th can turn into something positive


Regarding Battle of Slots Freerolls.

Those players here who have made a deposit during January month can contact me via PM with your username, and we will give you a freeroll reward so you can play the time you have lost during the downtime we had.


Thank you again for the great support and also great feedback how we can handle a situation like this in the future.

Br,

Daniel
Click to expand...

Good update Dan and well thought out compensation. Giving out free spins for 5 days benefits all players whether they deposited or not and those that deposited in January get a little extra too.

You have my username so won't bother PM'ing you as your inbox will get overloaded soon I guess.
 
interlog said:
Good update Dan and well thought out compensation. Giving out free spins for 5 days benefits all players whether they deposited or not and those that deposited in January get a little extra too.

You have my username so won't bother PM'ing you as your inbox will get overloaded soon I guess.
Click to expand...

I second that i think that's a pret fair Conpensation for everyone :) Thanks a lot Dan... I guess you already know my username too :P
 
Its much easier if everyone follow as requested and send in your username so that its all in one place for him, instead of expecting him to remember everyone. Of course he knows most of you but its just more systematic and organized.
 
Likewise. Your inbox will be unbelievably crazy so I do know that you have my username and will not be adding to your workload.

I think you need a vacation after this Dan and I honestly think that Videoslots should be paying for an all inclusive trip to Aruba.:lolup:
 
it's true me and my gf have become very loyal to this site and we don't have a million in the bank to throw around and what we do deposit is all on video slots it's by far the players site I mean yea there's bin issues over the last couple days but I started using this site in June and this is the only time I've had a real issue everything I get a chance to promote video slots to a friend o4 anybody that's interested in online gambling I say video slots Donto even bother with anything else becauseyour not gonna get the best unless your at videoslots
 
Agreed, nothing can be done at the minute any way so to be fair on Dan The Magic Man, Wait untill all is up and running, Extra day will not hurt, Alot will still have cashback any way and probs still qualify for the free rolls,
 
spintee said:
Agreed, nothing can be done at the minute any way so to be fair on Dan The Magic Man, Wait untill all is up and running, Extra day will not hurt, Alot will still have cashback any way and probs still qualify for the free rolls,
Click to expand...

Exactly, well said.
You can see how good VS usually are by the tone of the posts on this thread, when you compare them to posts on threads for other casino's who have problems (Guts I'm looking at you!) you can see the members are much more chilled out and happy on here.
 
Hope its sorted soon :)

Ok first post so sorry if it's a ramble.
Been playing videoslots since septemberish and I think its the best casino ive ever deposited on.
I think the rewards are fair and love the extra cash for the race on monday and cashback on the friday.
Normally my cash back is single figures but most weeks it doubles playing zeusIII or DOA or starburst.

This casino is the fairest and most comfortable casino I've played on(and ive played a few).
The freespins have NO wagering ... the cashback has NO wagering.

You win what you win.

As for the recent issues...yes its a little frustrating but ive had the odd day with big issues in my job where all traffic has stopped and it has caused massive delays/cost to my company and believe me those days are all hands on deck and very little sleep. Its not a nice position to be in and all you think about is getting things back and right for the customer.

Hats off to you @dan and your staff.

Looking forward to getting back on your site.


Thanks
 
Hi all,

We are happy to announce that our site is back up and running again and we are now back on our old servers and as you can see many of our games are under construction.

The reason why they are under construction is that we have changed IP and our providers need to update their DNS cache. We hope this will be solved during today and that we all can enjoy our favourite slots again.

All players that have contacted me via PM with their usernames will get a reply during the day today.

Thank you for understanding.

Br,

Daniel
 
Dan.Videoslots said:
Hi all,

We are happy to announce that our site is back up and running again and we are now back on our old servers and as you can see many of our games are under construction.

The reason why they are under construction is that we have changed IP and our providers need to update their DNS cache. We hope this will be solved during today and that we all can enjoy our favourite slots again.

All players that have contacted me via PM with their usernames will get a reply during the day today.

Thank you for understanding.

Br,

Daniel
Click to expand...

Literally just woke up and checked if you are back online...and yahooooo, yes :) That must have been some long night for you and the team!! :thumbsup:

Get some sleep now Dan. :)
 
Krrk said:
My Rewards came back empty so not so smooth transition.
Click to expand...

Hi Krrk,

I have contacted you via PM to request your username to look into what type of rewards you have tried to activate.

I would recommend everyone to wait with using their freespins on a provider that are still under constructions since we can't guarantee yet that it would work.


Br,

Daniel
 
Hi all,

I am happy to announce that all our providers are now working except IGT, but we hope that they will work soon. We do not have any timeframe when this will be sorted right now.

We have investigated what Kerk, Steviedoo and some others have reported to us regarding missing rewards under the player profile, and we can confirm that it is correct. We have located the issue, and we hope that all the missing rewards will be restored during the morning.

I will make an update here when the missing rewards are fixed and when IGT is back.

Br,

Daniel
 
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